Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

345 Reviews

99% Would Recommend
92% Business Response
Latest Review 1 day ago

Reviews


RN
Ryan N.
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Great Service
Casis Village Shell has always given us great service. They communicate well, provide excellent feedback on their progress while doing it at very competitive prices. We take all of our cars to them for all of our service.

LC
Lee / Jan C.
Austin, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Honest, reliable and courteous
I’ve used these guys for over 20 years. You might find cheaper but you won’t find better.

DB
Debbie / John B.
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Casis Shell Village
Casis Village Shell is the best in town! Scott and his staff are courteous and knowledgeable.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you sir.  I hope the move and road trip goes well.  See you next time.


Verified Customer
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
excellent auto / service station
Courteous, friendly staff and very good service. I really appreciated that they are open for so many hours. On a Saturday no less. A really helpful group of people.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

It was nice to meet you and I'm glad it was a fixable leak.  Please let us know when we can help again.  Thank you.


RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Tire repair
I brought my daughter’s car in with a low tire. In 15 minutes, Scott and his team found the leak and repaired it while I waited. They are the best!
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you sir, ya'll are the best.  I appreciate you trusting us with your repairs. 


LE
Larry E.
Austin, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
A neighborhood treasure
Friendly, fair, trustworthy, and keeps you informed so there are no surprises when you get the final bill.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the great review and the many years of business.  Please let us know when we can help again.


MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Always Excellent Service
Once again Casis did am excellent job!
Fast , professional and economical!
Thank you
Scott , Javier and the rest of your team .
Scott W., Manager from Casis Village Shell responded on 06/18/2019

You are welcome and thank you.  We appreciate your trust and loyalty as alway. 


MB
Mary Ellen B.
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Great people
Owner very personable. Staff friendly and efficient.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for letting us take care of your tire issue; I'm glad it just needed a patch.  Please let us know if we can help again.


WS
Wally / Marietta S.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Casis Shell
Always great service!
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for taking the time to leave another great review, I appreciate all you do for us. 


GR
George R.
Austin, TX
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
The polite, pleasant folks
See above
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the great review and the years of business with us.  I sure hope that is the last tire you need for a long time.


SE
Sharon E.
Austin, TX
Lexus RX 330
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019
Great service, friendly people
I had a dead battery. They were at my house in 10 minutes. They jumpstarted my car and I took the car to the station, and I was back on the road in 15 more minutes. 25 minutes is perfect service. I am so grateful to have them in our neighborhood.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

A dead battery can absolutely ruin a good day.  Thank you for the great review and for trusting us with your Lexus.


EC
Emily C.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019
the people here are sooo great!
I have been a couple of times in the last few days and everyone is extremely helpful and very kind!
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the kind words and great review.  If we can help again, just let us know.


Verified Customer
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Personal service
Such a great experience. I walk in and they remember my name and my vehicles. They were done quickly and I was done.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

I'm glad it was an easy one on the truck this time.  Thank you for allowing us to work on your vehicles and for the great review.


BH
Betsy H.
Austin, TX
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Great service!
Thanks to Javier and Lucy and all the good people at Casis Shell. They are always courteous, professional, and ready to handle service and repairs.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

I am very blessed to have Javier and Lucy with us, they are both an asset to the business.  Please let us know when we can help again.  Thank you.


GT
Greg T.
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
The Best Neighborhood Auto repair and gas station in 78703!
Owner Scott and Manager Javier are fair, honest and prompt! If they can't fix it they will recommend who to go to. It is my first stop for diagnosis for any of our families auto repair needs.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you sir for your trust, repeated business and for the great reviews.  Please let us know when we can help again.


Verified Customer
Austin, TX
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019
Quick and friendly service
The staff is always very friendly and eager to help on whatever is needed!
The work is done very well!
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for letting us take care of the tire on your Audi and for the great review.  Please let us know when we can help again.


SP
Sam P.
Texas
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Sam said the staff are very good.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the great review Mr. P.  We look foreword to seeing you on Friday for gas. 


JP
Julie P.
Austin, TX
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019
Great, quick service
The service at Casis Shell is outstanding. Scott, Javier and all are courteous and helpful. Service is quick and thorough.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the great review and for letting us work on your cars.  Don't forget about the fine young man Noah working the drive and taking care of people on the front.  He is great to have too.


Verified Customer
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2019
Ripped me off
I am a young girl that does not know much about cars and the people working there were very nice but over charged me so much! I went in for an oil change the usually costs $30 and I payed $115 for premium oil that I did not need. This was really unnecessary, but the people working are very friendly even though they took advantage of me!
Scott W., Manager from Casis Village Shell responded on 06/07/2019

I do apologize for the miscommunication.  Being a 2014 Lexus/Toyota vehicle, they do recommend a synthetic 0W-20 motor oil and the car does hold almost 7 quarts of oil.  We use the dealer recommended fluids when performing a service.  If we did not discuss this with you prior to service, I do apologize as this is a normal procedure.  I assure you, we treat everyone equal whether male or female, young or old.   If you will give us another chance, I will figure out a way to make this up to you.  Thank you.


CH
Carla H.
Austin, TX
Mercedes-Benz GLS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Screw in tire
Always friendly and honest service. Have fixed nails or screws in tires twice now and I’m very happy with the service I’ve received.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for letting us work on the Mercedes tire needs and for the great review.  Please let us know if we can help again.


Displaying Review 1 - 20 of 345 in total