Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

257 Reviews

100% Would Recommend
94% Business Response
Latest Review about 3 hours ago

Reviews


SJ
Sammie / Susan J.
Austin, TX
INFINITI QX80
Verified Customer
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02/16/2019
Best service in town!!
I’ve never called and not gotten right in. The Customer Service is amazing. When they fix something it’s always fixed right the first time - non of this back and forth stuff, EVER!
Best place in town!

VM
Vickie M.
Cadillac CTS Sedan
Verified Customer
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02/13/2019
Great place to do business!
Everyone is always so kind and polite. I would recommend stopping in for gas or just a friendly face. They helped me with my car on something that came up out of the blue and were very good to me. I would highly recommend stopping by.

RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
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04/01/2018
Oil change
Terrific as always

RN
Ray N.
Texas
Ford Expedition
Verified Customer
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02/02/2018 Category: Service
Ray said he liked all of the staff at this business. They did good work servicing his vehicle. He was very pleased with everything.
This review was collected via phone interview by Customer Research Inc.

SE
Sue E.
Martindale, TX
Chevrolet Equinox
Verified Customer
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01/11/2018
Oil change
Not only did I get my oil change in timely manor they also checked tire sensors and took the time to explain what was going on, and did a reset. This is a friendly and clean station.

TR
Todd R.
Texas
Ford Police Interceptor
Verified Customer
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01/11/2018 Category: Service
Todd said he likes the staff. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Britt B.
Austin, TX
Jeep Wrangler
Verified Customer
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01/10/2018 Category: Service
Britt said the service from the business was economical and fast. He stated they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

AH
Amanda H.
Austin, TX
Verified Customer
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01/09/2018 Category: Service
Amanda said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
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12/28/2017
125,000 mile service
Javier and his team are the best.

MH
Maggie H.
Texas
Volkswagen Passat
Verified Customer
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12/14/2017 Category: Service
Maggie said the employees are amazing. They were personable and thorough. She would trust them with any of her vehicles.
This review was collected via phone interview by Customer Research Inc.

LS
Lathrop S.
Texas
INFINITI G37 Coupe
Verified Customer
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12/12/2017 Category: Service
Lathrop said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

DJ
David J.
Texas
Ford F-150
Verified Customer
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12/07/2017 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RT
Ryan T.
Texas
INFINITI G37 Coupe
Verified Customer
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12/04/2017 Category: Service
Ryan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Austin, TX
Audi A7
Verified Customer
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02/13/2019
My tire leak
Great! Nicest and most helpful people I deal with anywhere. I wish they were in four or five other businesses.
Scott W., Manager from Casis Village Shell responded on 02/13/2019

Thank you for your repeat business and great review.  Please let us know when we can help again.


Verified Customer
Hyundai Sonata
Verified Customer
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02/07/2019
Highly recommend.
Have always been given a thorough explanation of what and why something should be done. Never felt pressure on a decision. And have never felt something was done that wasn't necessary.
Scott W., Manager from Casis Village Shell responded on 02/08/2019

This crazy weather is causing a lot of battery issues.  Thank you for letting us work on your car.  I'm glad we were able to help.  Please let us know if we can help again.


CW
Carol / Christopher W.
Austin, TX
Lexus RX 350
Verified Customer
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02/06/2019
Experienced workers
Scott, you continue to hire very experienced mechanics. We are so lucky you are in the neighborhood. Carol Wilson
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you Mrs Wilson.  It is great customers like you that help keep us in business, and we greatly appreciate it.


HB
Hillary B.
Austin, TX
Toyota Sienna
Verified Customer
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02/06/2019
Great Service!
Easy and quick service! No upsell. Will be back.
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for trusting us with your Sienna.  We appreciate your business and the great review.  Please let us know when we can help again.


DM
Darby M.
Acura RDX
Verified Customer
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02/05/2019
Amazing!
Amazing!
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the business and the great review.  Hopefully with the oil change and battery you will be set for a while. 


TH
Tom Carole H.
Austin, TX
Ford F-150
Verified Customer
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02/05/2019
Friendly, personal, high quality service.
Latest incident was a dead battery. One phone call to Javier and Louie was in my driveway in less than ten minutes to jump start my vehicle. At the station I was given the choice of warranty replacement battery or different battery. This entire transaction was completed in thirty minutes—and you cannot beat that!
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the great review and the many years of loyalty.  I am glad we were able to get you going again fast.  


HM
Henry M.
Austin, TX
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02/05/2019
Review of quality
The staff are outstanding. I wouldn’t take my car anywhere else
Scott W., Manager from Casis Village Shell responded on 02/06/2019

It is always good to see you.  Thank you for the great review and for the continued loyalty.  We all appreciate you and your business.


Displaying 1 Review