Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

216 Reviews

100% Would Recommend
93% Business Response
Latest Review 3 days ago

Reviews


TC
Tate / Lucinda C.
Austin, TX
INFINITI G35 Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018
Casis Village Shell Save Me $6600
It is a long story, but Scott Wright checked my passenger airbag sensor warning light on my Infinity G35 and said I would have to replace the seat to fix the sensor. I spoke to Infinity dealer and confirmed the seat replacement was the only way to fix it and the dealer quoted $7,000 to replace seat. Considering my car was worth just a little more than that, I looked for other options. I found a seat on Ebay for $120 and Scott Wright replaced seat for $288. I saved nearly $6600 because of Scott and his highly skilled mechanics that can literally fix anything related to a car. Thanks again for keeping my old cars functioning well for the last 25 years.

WB
William W / Ann B.
Austin, TX
Mercedes-Benz ML550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Car maintenance and repair work
Professional service at reasonable proxies from friendly, helpful people.

RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Oil change
Terrific as always

RN
Ray N.
Texas
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2018 Category: Service
Ray said he liked all of the staff at this business. They did good work servicing his vehicle. He was very pleased with everything.
This review was collected via phone interview by Customer Research Inc.

SE
Sue E.
Martindale, TX
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018
Oil change
Not only did I get my oil change in timely manor they also checked tire sensors and took the time to explain what was going on, and did a reset. This is a friendly and clean station.

TR
Todd R.
Texas
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Todd said he likes the staff. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BB
Britt B.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Britt said the service from the business was economical and fast. He stated they fixed the problem.
This review was collected via phone interview by Customer Research Inc.

AH
Amanda H.
Austin, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Amanda said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017
125,000 mile service
Javier and his team are the best.

MH
Maggie H.
Texas
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Maggie said the employees are amazing. They were personable and thorough. She would trust them with any of her vehicles.
This review was collected via phone interview by Customer Research Inc.

LS
Lathrop S.
Texas
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2017 Category: Service
Lathrop said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

DJ
David J.
Texas
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RT
Ryan T.
Texas
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Ryan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FN
Frank / Kathleen N.
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Excellent, reliable courteous service
I can always count on receiving excellent, reliable, courteous and honest service at Casis Village Shell
Scott W., Manager from Casis Village Shell responded on 12/13/2018

We all appreciate your many years of business and support.  Thank you, and we hope you have a Merry Christmas.


TS
Tony Lydia S.
Austin, TX
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great service and honesty
The people at Shell service station are always personable, kind and honest about repairs for my cars.
Scott W., Manager from Casis Village Shell responded on 12/13/2018

Thank you for the business and great review.  We hope you have a Merry Christmas and a Happy New Year.


JS
Judy S.
Austin, TX
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12/10/2018
The Best
These are the best people in the world! They take care of everything in the best way. I couldn't do without them; they have helped me so many, many times.
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the great review and for the many years of business.  We couldn't be here with out you. 
Also, thank you so much for the Christmas basket.  That was very thoughtful. 


Verified Customer
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Great service.Friendly staff
Great service. Friendly staff.
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the great review and many years of business.  This battery should hold you over another 4+ years. 


GG
George G.
Austin, TX
Cadillac CTS Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Courteous and efficient service.
The manager, Javier, and the owner, Scott, always have a pleasant word for me and see to it that my needs are taken care of as soon as practicable. They point out the need for items I might overlook such as an oil change. It is a comfortable place to do business.
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for another great review and the 20+ years of business.  We appreciate you and the family.


CK
Cathy K.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Total satisfaction.
As I was pulling into the bay the sharpe eyed attendant noticed a screw in the sidewall of my tire . My tire indicator light had
just come on and I was coming to have my tire pressure checked . I lowered my window , and I wish I remembered his name , he told me I needed a new tire . Upon further inspection it was determined the tire could not be repaired . Javier ordered me a new tire and the two attendants put my spare on . My new tire was delivered and replaced in less than 24 hours .
Scott W., Manager from Casis Village Shell responded on 12/10/2018

I'm glad we could get everything taken care of.  Please let us know if we can help with anything else.


PD
Paige Chris D.
Bastrop, TX
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Great, friendly service
Would definitely recommend
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the business and the great review.  Let us know if we can help with new tires or anything else.  Thank you.


Displaying 1 Review