Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

299 Reviews

100% Would Recommend
91% Business Response
Latest Review about 15 hours ago

Reviews


SM
Scott M.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Scott said the customer service was okay.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Overheating and a leaking radiator... I'm glad we could get you down the road.  Thanks for the OK review.


SS
Sundar S.
Austin, TX
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Sundar said the service was good and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Glad it was just a leaking tire.  Let us know when we can help again. Thank you.


LP
Larry P.
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for the business.  I wish we could control the price of all our parts, but we can not.  We do try and get the highest quality parts we can though.  Thank you.


LF
Luke F.
Texas
Toyota Prius v
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for letting us change the oil and service your prius.  Toyota does recommend a sythetic oil which is about twice the price of a normal oil change.  Since you can drive longer on synthetic oil, it does help offset the cost.  Thanks again.


CV
Carina V.
Texas
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carina said her experience with the business has been good, she likes them. The staff are nice and they do good quality work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for trusting us with your car and for allowing us to do the maintenance on it.  If there is anything we can do to make us a 5 star with you, please let me know. 


JR
Jinous R.
Texas
Audi A7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


WS
William S.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


BM
Bob M.
Austin, TX
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
new fuel computer
after believing new fuel computer to cost $550-600 the bill of $681 shocked
Scott W., Manager from Casis Village Shell responded on 11/28/2017

I would like to get this resolved and make sure you are completely satisfied. 


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


RE
Randall / Amy E.
Austin, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
135,000 mile service
We trust Scott Wright and his team with all four of our vehicles. They are the best.

Verified Customer
Austin, TX
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Customer Service
They are super responsive to the customer’s needs and follow through with a job well done.

Verified Customer
Austin, TX
Isuzu Trooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Great service at the Casis village Shell station
They do a great job. They even picked me up at my house and brought me to get my car. Above and beyond the call of duty.

Verified Customer
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Outstanding Service
It is truly a pleasure to do business with people who are good at what they do. As an added bonus, they are really nice.

GG
George G.
Austin, TX
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Courteous and professional service
We had lost two tires due to a slight accident on a Saturday. Even though most suppliers were closed they managed to find and install all 4 ( tires which I needed anyway ) and have me back in my car by 1: PM.

RA
Robert A.
Austin, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Flat tire
Reliable, dependable, capable, friendly,

CB
Carol B.
Austin, TX
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Great service
They always do a great job and are super friendly!

CS
Clare / Steve S.
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Clare S
Honest, dependable and quick turn around

HO
Hanne O.
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Have been rescued there several times!
I now live in West Texas but visit Austin frequently in my older Honda. Every time I have had problems with car parts or tires I have experienced the friendliest, experienced and prompt assistance! Just the BEST - thank you SO much for service above and beyond - very rare these days...

Verified Customer
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
oil change and service
Excellent service, every time I call.
They are extremely courteous and highly professional.

DL
Dash L.
Austin, TX
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Great Service!
This team is great. Our family is very happy to have found this service station. Just getting gas is a pleasure. They have handled all of our service needs as well.

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