Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

215 Reviews

100% Would Recommend
94% Business Response
Latest Review about 4 hours ago

Reviews


SM
Scott M.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Scott said the customer service was okay.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Overheating and a leaking radiator... I'm glad we could get you down the road.  Thanks for the OK review.


SS
Sundar S.
Austin, TX
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Sundar said the service was good and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Glad it was just a leaking tire.  Let us know when we can help again. Thank you.


LP
Larry P.
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for the business.  I wish we could control the price of all our parts, but we can not.  We do try and get the highest quality parts we can though.  Thank you.


LF
Luke F.
Texas
Toyota Prius v
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for letting us change the oil and service your prius.  Toyota does recommend a sythetic oil which is about twice the price of a normal oil change.  Since you can drive longer on synthetic oil, it does help offset the cost.  Thanks again.


CV
Carina V.
Texas
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carina said her experience with the business has been good, she likes them. The staff are nice and they do good quality work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for trusting us with your car and for allowing us to do the maintenance on it.  If there is anything we can do to make us a 5 star with you, please let me know. 


JR
Jinous R.
Texas
Audi A7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


WS
William S.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


BM
Bob M.
Austin, TX
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
new fuel computer
after believing new fuel computer to cost $550-600 the bill of $681 shocked
Scott W., Manager from Casis Village Shell responded on 11/28/2017

I would like to get this resolved and make sure you are completely satisfied. 


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


WB
William W / Ann B.
Austin, TX
Mercedes-Benz ML550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
Car maintenance and repair work
Professional service at reasonable proxies from friendly, helpful people.

FN
Frank / Kathleen N.
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Excellent, reliable courteous service
I can always count on receiving excellent, reliable, courteous and honest service at Casis Village Shell
Scott W., Manager from Casis Village Shell responded on 12/13/2018

We all appreciate your many years of business and support.  Thank you, and we hope you have a Merry Christmas.


TS
Tony Lydia S.
Austin, TX
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great service and honesty
The people at Shell service station are always personable, kind and honest about repairs for my cars.
Scott W., Manager from Casis Village Shell responded on 12/13/2018

Thank you for the business and great review.  We hope you have a Merry Christmas and a Happy New Year.


JS
Judy S.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
The Best
These are the best people in the world! They take care of everything in the best way. I couldn't do without them; they have helped me so many, many times.
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the great review and for the many years of business.  We couldn't be here with out you. 
Also, thank you so much for the Christmas basket.  That was very thoughtful. 


Verified Customer
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Great service.Friendly staff
Great service. Friendly staff.
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the great review and many years of business.  This battery should hold you over another 4+ years. 


GG
George G.
Austin, TX
Cadillac CTS Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Courteous and efficient service.
The manager, Javier, and the owner, Scott, always have a pleasant word for me and see to it that my needs are taken care of as soon as practicable. They point out the need for items I might overlook such as an oil change. It is a comfortable place to do business.
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for another great review and the 20+ years of business.  We appreciate you and the family.


CK
Cathy K.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2018
Total satisfaction.
As I was pulling into the bay the sharpe eyed attendant noticed a screw in the sidewall of my tire . My tire indicator light had
just come on and I was coming to have my tire pressure checked . I lowered my window , and I wish I remembered his name , he told me I needed a new tire . Upon further inspection it was determined the tire could not be repaired . Javier ordered me a new tire and the two attendants put my spare on . My new tire was delivered and replaced in less than 24 hours .
Scott W., Manager from Casis Village Shell responded on 12/10/2018

I'm glad we could get everything taken care of.  Please let us know if we can help with anything else.


PD
Paige Chris D.
Bastrop, TX
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018
Great, friendly service
Would definitely recommend
Scott W., Manager from Casis Village Shell responded on 12/10/2018

Thank you for the business and the great review.  Let us know if we can help with new tires or anything else.  Thank you.


MP
Mary P.
Austin, TX
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Good service. Knowledgeable and friendly managers, and skilled mechanics.
This is a full service station in every way. They do all our maintenance - oil changes, tire repair or replacement, new battery, even major engine work. They are always prompt and courteous. We are fortunate to have such good service right in the neighborhood.
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Thank you for the many years of business and for trusting us with your cars.  We are fortunate to have great customers like you that keep us here.


BW
Ben Kristi W.
Austin, TX
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Honest, fair and fast
Been coming to Scott’s station for car work since the 1990’s. No up-selling, reasonable charges and work that is both skilled and quick. Friendly people as well. I have recommended the station to innumerable friends and acquaintances.
Scott W., Manager from Casis Village Shell responded on 12/06/2018

Thank you for the many many years of business and for the great review.  Please let us know when we can help again.


GM
Greg/ Amy M.
Austin, TX
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Always trust casis village
These guys could have soaked me for thousands - but they knew my alternator wasn’t in desperate shape & would likely hold up for a while. No charge.
Scott W., Manager from Casis Village Shell responded on 12/06/2018

I hope everything is still doing well.  Thank you for another great review.  I appreciate your business.


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