Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

256 Reviews

100% Would Recommend
95% Business Response
Latest Review 2 days ago

Reviews


SM
Scott M.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Scott said the customer service was okay.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Overheating and a leaking radiator... I'm glad we could get you down the road.  Thanks for the OK review.


SS
Sundar S.
Austin, TX
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Sundar said the service was good and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Glad it was just a leaking tire.  Let us know when we can help again. Thank you.


LP
Larry P.
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for the business.  I wish we could control the price of all our parts, but we can not.  We do try and get the highest quality parts we can though.  Thank you.


LF
Luke F.
Texas
Toyota Prius v
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for letting us change the oil and service your prius.  Toyota does recommend a sythetic oil which is about twice the price of a normal oil change.  Since you can drive longer on synthetic oil, it does help offset the cost.  Thanks again.


CV
Carina V.
Texas
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carina said her experience with the business has been good, she likes them. The staff are nice and they do good quality work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for trusting us with your car and for allowing us to do the maintenance on it.  If there is anything we can do to make us a 5 star with you, please let me know. 


JR
Jinous R.
Texas
Audi A7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


WS
William S.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


BM
Bob M.
Austin, TX
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
new fuel computer
after believing new fuel computer to cost $550-600 the bill of $681 shocked
Scott W., Manager from Casis Village Shell responded on 11/28/2017

I would like to get this resolved and make sure you are completely satisfied. 


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


VM
Vickie M.
Cadillac CTS Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
Great place to do business!
Everyone is always so kind and polite. I would recommend stopping in for gas or just a friendly face. They helped me with my car on something that came up out of the blue and were very good to me. I would highly recommend stopping by.

Verified Customer
Austin, TX
Audi A7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019
My tire leak
Great! Nicest and most helpful people I deal with anywhere. I wish they were in four or five other businesses.
Scott W., Manager from Casis Village Shell responded on 02/13/2019

Thank you for your repeat business and great review.  Please let us know when we can help again.


Verified Customer
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Highly recommend.
Have always been given a thorough explanation of what and why something should be done. Never felt pressure on a decision. And have never felt something was done that wasn't necessary.
Scott W., Manager from Casis Village Shell responded on 02/08/2019

This crazy weather is causing a lot of battery issues.  Thank you for letting us work on your car.  I'm glad we were able to help.  Please let us know if we can help again.


CW
Carol / Christopher W.
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Experienced workers
Scott, you continue to hire very experienced mechanics. We are so lucky you are in the neighborhood. Carol Wilson
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you Mrs Wilson.  It is great customers like you that help keep us in business, and we greatly appreciate it.


HB
Hillary B.
Austin, TX
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019
Great Service!
Easy and quick service! No upsell. Will be back.
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for trusting us with your Sienna.  We appreciate your business and the great review.  Please let us know when we can help again.


DM
Darby M.
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Amazing!
Amazing!
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the business and the great review.  Hopefully with the oil change and battery you will be set for a while. 


TH
Tom Carole H.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Friendly, personal, high quality service.
Latest incident was a dead battery. One phone call to Javier and Louie was in my driveway in less than ten minutes to jump start my vehicle. At the station I was given the choice of warranty replacement battery or different battery. This entire transaction was completed in thirty minutes—and you cannot beat that!
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the great review and the many years of loyalty.  I am glad we were able to get you going again fast.  


HM
Henry M.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019
Review of quality
The staff are outstanding. I wouldn’t take my car anywhere else
Scott W., Manager from Casis Village Shell responded on 02/06/2019

It is always good to see you.  Thank you for the great review and for the continued loyalty.  We all appreciate you and your business.


DS
Debbi S.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Courtesy and friendly service
Courtesy and friendly neighbor hood service station with full service. Pleasant and nice staff. Quick to provide needed services. Greeted by staff with i. A minute of my arrival.
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for coming to see us.  We appreciate our new customers so much.  Please let us know if we can help again.


LB
Lynn B.
Austin, TX
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Friendliest service in Austin!
Love this place & love the people! They do great work at a fair price, and every single person is great to work with. Who knew I could love a service station so much?!
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for the kind words and for the great review.  We all appreciate you and your continued business more than you know. 


CK
Chuck K.
Austin, TX
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Great Service
As always, the service was terrific.
Scott W., Manager from Casis Village Shell responded on 02/06/2019

Thank you for all the great reviews.  I appreciate you and your family so much.  Let me know when I can help again.


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