Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

166 Reviews

99% Would Recommend
86% Business Response
Latest Review 6 days ago

Reviews


LP
Larry P.
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for the business.  I wish we could control the price of all our parts, but we can not.  We do try and get the highest quality parts we can though.  Thank you.


LF
Luke F.
Texas
Toyota Prius v
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for letting us change the oil and service your prius.  Toyota does recommend a sythetic oil which is about twice the price of a normal oil change.  Since you can drive longer on synthetic oil, it does help offset the cost.  Thanks again.


CV
Carina V.
Texas
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carina said her experience with the business has been good, she likes them. The staff are nice and they do good quality work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for trusting us with your car and for allowing us to do the maintenance on it.  If there is anything we can do to make us a 5 star with you, please let me know. 


JR
Jinous R.
Texas
Audi A7
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


WS
William S.
Austin, TX
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


BM
Bob M.
Austin, TX
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
new fuel computer
after believing new fuel computer to cost $550-600 the bill of $681 shocked
Scott W., Manager from Casis Village Shell responded on 11/28/2017

I would like to get this resolved and make sure you are completely satisfied. 


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


Verified Customer
Austin, TX
Saturn LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Employees and Scott-service
When I need low tires and oil checked and not needing gas the employees are very courteous to help. For several years Louie has been handling oil changes on several family cars- old cars and new ones too. Alternators-batteries-new tires- windshield wipers..new headlight in very old car—honesty when diagnosing a repair for an old car. Just great. Why waste time shopping when I know I trust them. It is about Friends and community.

DP
Diana P.
Texas
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Diana said the business has good service. They are terrific.
This review was collected via phone interview by Customer Research Inc.

AG
Alex G.
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Excellent
Guys at Casis Shell always do excellent work! My go to for all around mechanic work

SH
Sally H.
Austin, TX
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Always friendly!!
You are all so helpful!!!

LH
Lauren H.
Austin, TX
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Lauren said the employees are good at what they do.
This review was collected via phone interview by Customer Research Inc.

SP
Sean P.
Bastrop, TX
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Sean said they are good people. He received good service.
This review was collected via phone interview by Customer Research Inc.

MF
Mani / Maria F.
Austin, TX
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Change of tires
They were so fast and awesome.

Verified Customer
Austin, TX
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Always Great Service
Casis Village Shell is always my first choice for service. They are trustworthy, friendly, fast, and convenient.

ML
Mary Ann L.
Austin, TX
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
New timing belt
Casis Village Shell I think did a good job on my car. I had the timing belt replaced and it seems to be running well. I'm not very knowledgable on the engine stuff, so I do put my trust in them.

MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Emergency repair needed
Great service, staff is always friendly and efficient!
Very trustworthy garage !!!

LY
Liz Y.
Austin, TX
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Tire help lickety split
They were right on it. Nice people & quick!
They have helped me before too!

PS
Paul/ Kathaleen S.
Austin, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Vehicle maintenance
Trustworthy for routine car maintenance.
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Normal maintenance should always be easy.  Thank you for your continued business.


MF
Mary F.
Austin, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Mary said the experience was good. The technicians quality of work and the way that they interact with their customers is really good.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for business.  We all appreciate you.


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