Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

345 Reviews

99% Would Recommend
92% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/30/2019
Ripped me off
I am a young girl that does not know much about cars and the people working there were very nice but over charged me so much! I went in for an oil change the usually costs $30 and I payed $115 for premium oil that I did not need. This was really unnecessary, but the people working are very friendly even though they took advantage of me!
Scott W., Manager from Casis Village Shell responded on 06/07/2019

I do apologize for the miscommunication.  Being a 2014 Lexus/Toyota vehicle, they do recommend a synthetic 0W-20 motor oil and the car does hold almost 7 quarts of oil.  We use the dealer recommended fluids when performing a service.  If we did not discuss this with you prior to service, I do apologize as this is a normal procedure.  I assure you, we treat everyone equal whether male or female, young or old.   If you will give us another chance, I will figure out a way to make this up to you.  Thank you.


SM
Scott M.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Scott said the customer service was okay.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Overheating and a leaking radiator... I'm glad we could get you down the road.  Thanks for the OK review.


SS
Sundar S.
Austin, TX
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Sundar said the service was good and the staff was very friendly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 11/06/2018

Glad it was just a leaking tire.  Let us know when we can help again. Thank you.


LP
Larry P.
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for the business.  I wish we could control the price of all our parts, but we can not.  We do try and get the highest quality parts we can though.  Thank you.


LF
Luke F.
Texas
Toyota Prius v
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for letting us change the oil and service your prius.  Toyota does recommend a sythetic oil which is about twice the price of a normal oil change.  Since you can drive longer on synthetic oil, it does help offset the cost.  Thanks again.


CV
Carina V.
Texas
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carina said her experience with the business has been good, she likes them. The staff are nice and they do good quality work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for trusting us with your car and for allowing us to do the maintenance on it.  If there is anything we can do to make us a 5 star with you, please let me know. 


JR
Jinous R.
Texas
Audi A7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


WS
William S.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
William said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 07/10/2018

Electrical problems can get complicated sometimes.  I'm glad this repair wasn't too bad and came in lower than the original estimate.  Thank you for the business.


BM
Bob M.
Austin, TX
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/25/2017
new fuel computer
after believing new fuel computer to cost $550-600 the bill of $681 shocked
Scott W., Manager from Casis Village Shell responded on 11/28/2017

I would like to get this resolved and make sure you are completely satisfied. 


JG
Jennifer Adam G.
Austin, TX
Toyota Sequoia
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017
Not my vehicle.
Not my vehicle. Please update the records to remove Denise Goldman from the Toyota Sequoia. Thank you.
Scott W., Manager from Casis Village Shell responded on 11/03/2017

Im sorry for the confusion.  I have updated your email, and disabled the other customer from getting email and reminders.  If you could adjust the star rating, I would greatly appreciate it.
Thank you.


RN
Ryan N.
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Great Service
Casis Village Shell has always given us great service. They communicate well, provide excellent feedback on their progress while doing it at very competitive prices. We take all of our cars to them for all of our service.

LC
Lee / Jan C.
Austin, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Honest, reliable and courteous
I’ve used these guys for over 20 years. You might find cheaper but you won’t find better.

DB
Debbie / John B.
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019
Casis Shell Village
Casis Village Shell is the best in town! Scott and his staff are courteous and knowledgeable.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you sir.  I hope the move and road trip goes well.  See you next time.


Verified Customer
Hyundai Elantra GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
excellent auto / service station
Courteous, friendly staff and very good service. I really appreciated that they are open for so many hours. On a Saturday no less. A really helpful group of people.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

It was nice to meet you and I'm glad it was a fixable leak.  Please let us know when we can help again.  Thank you.


RE
Randall / Amy E.
Austin, TX
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Tire repair
I brought my daughter’s car in with a low tire. In 15 minutes, Scott and his team found the leak and repaired it while I waited. They are the best!
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you sir, ya'll are the best.  I appreciate you trusting us with your repairs. 


LE
Larry E.
Austin, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
A neighborhood treasure
Friendly, fair, trustworthy, and keeps you informed so there are no surprises when you get the final bill.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the great review and the many years of business.  Please let us know when we can help again.


MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019
Always Excellent Service
Once again Casis did am excellent job!
Fast , professional and economical!
Thank you
Scott , Javier and the rest of your team .
Scott W., Manager from Casis Village Shell responded on 06/18/2019

You are welcome and thank you.  We appreciate your trust and loyalty as alway. 


MB
Mary Ellen B.
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Great people
Owner very personable. Staff friendly and efficient.
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for letting us take care of your tire issue; I'm glad it just needed a patch.  Please let us know if we can help again.


WS
Wally / Marietta S.
Austin, TX
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019
Casis Shell
Always great service!
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for taking the time to leave another great review, I appreciate all you do for us. 


GR
George R.
Austin, TX
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2019
The polite, pleasant folks
See above
Scott W., Manager from Casis Village Shell responded on 06/18/2019

Thank you for the great review and the years of business with us.  I sure hope that is the last tire you need for a long time.


Displaying Review 1 - 20 of 345 in total