Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

299 Reviews

100% Would Recommend
91% Business Response
Latest Review 1 day ago

Reviews


LF
Luke F.
Texas
Toyota Prius v
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/25/2018 Category: Service
Luke said the price was really high.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for letting us change the oil and service your prius.  Toyota does recommend a sythetic oil which is about twice the price of a normal oil change.  Since you can drive longer on synthetic oil, it does help offset the cost.  Thanks again.


RE
Randall / Amy E.
Austin, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
135,000 mile service
We trust Scott Wright and his team with all four of our vehicles. They are the best.

Verified Customer
Austin, TX
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Customer Service
They are super responsive to the customer’s needs and follow through with a job well done.

Verified Customer
Austin, TX
Isuzu Trooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Great service at the Casis village Shell station
They do a great job. They even picked me up at my house and brought me to get my car. Above and beyond the call of duty.

Verified Customer
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019
Outstanding Service
It is truly a pleasure to do business with people who are good at what they do. As an added bonus, they are really nice.

GG
George G.
Austin, TX
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019
Courteous and professional service
We had lost two tires due to a slight accident on a Saturday. Even though most suppliers were closed they managed to find and install all 4 ( tires which I needed anyway ) and have me back in my car by 1: PM.

RA
Robert A.
Austin, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Flat tire
Reliable, dependable, capable, friendly,

CB
Carol B.
Austin, TX
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Great service
They always do a great job and are super friendly!

CS
Clare / Steve S.
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Clare S
Honest, dependable and quick turn around

HO
Hanne O.
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2019
Have been rescued there several times!
I now live in West Texas but visit Austin frequently in my older Honda. Every time I have had problems with car parts or tires I have experienced the friendliest, experienced and prompt assistance! Just the BEST - thank you SO much for service above and beyond - very rare these days...

Verified Customer
Austin, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
oil change and service
Excellent service, every time I call.
They are extremely courteous and highly professional.

DL
Dash L.
Austin, TX
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019
Great Service!
This team is great. Our family is very happy to have found this service station. Just getting gas is a pleasure. They have handled all of our service needs as well.

LN
Lee/ Holly N.
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019
Friendly and convenient
Javier was very accessible and responsive in changing the oil and rotating my tires.

EP
Erin Paul P.
Lexus GX 460
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2019
Prompt, honest, knowledgeable
Towed my Lexus GX to the Tarrytown Shell station after-hours on a Sunday night, on the recommendation of a buddy. They were on it first thing Monday morning and resolved the issue as quickly and cheaply as possible. Other shops (esp the Lexus dealer) run expensive diagnostics and waste time and your money looking for complicated and expensive fixes. These guys started with the simplest solution (faulty gauge) and made no attempt to up-charge or up-sell. In fact they suggested a free work-around rather than an expensive, and technically unnecessary, repair. I'll be back for future repair needs and definitely recommend them for honest, prompt service.

PS
Paul/ Kathaleen S.
Austin, TX
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Car maintenance
Quick, reliable, quality service.
Scott W., Manager from Casis Village Shell responded on 04/05/2019

Thank you for the 7+ years of business, it is much appreciated.  Let us know when your ready for the next service.


DB
Dusty/ Dawn B.
Austin, TX
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019
Always on it
There’s a wonderful small town feel to this place. The service guys, who have all been there for years, greet me like a long-time friend. They are fast, courteous and always look for the most reasonable fix for my car. A treasured Tarrytown business! Don’t make them like this anymore.
Scott W., Manager from Casis Village Shell responded on 04/05/2019

Thank you for the great review and the kind words.  I'm glad it was just a simple tire repair.  Please let us know when we can help again.


Verified Customer
Chevrolet Silverado 2500HD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2019
Affordable. Convenient. Quality
Technician called to let me know when they had an opening to change my oil so I wouldn’t wait in a line or search around town for availability.
Scott W., Manager from Casis Village Shell responded on 03/21/2019

Thank you for letting us do the service on your truck and for the great review.  Please let us know if we can help again.


AC
Amy C.
Austin, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2019
Service
Great and honest service!
Scott W., Manager from Casis Village Shell responded on 03/21/2019

Thank you for the great review Amy.  I appreciate you letting us take care of the service on the truck.


JJ
JAN J.
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Great and honest service
Javiers Service is always a ten.
Scott W., Manager from Casis Village Shell responded on 03/21/2019

Thank you for the great review and kind words.  I hope Mercedes was able to get you fixed up.  I wish they released all the info so you wouldn't have to go there.


TS
Tony Lydia S.
Austin, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Casio Shell Service Station
Great shop. Great service and great guys.
Scott W., Manager from Casis Village Shell responded on 03/21/2019

Thank you for trusting us with the Jeep.  Hopefully thats the last water pump it will need. 


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