Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

166 Reviews

99% Would Recommend
86% Business Response
Latest Review 6 days ago

Reviews


Verified Customer
Austin, TX
Saturn LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Employees and Scott-service
When I need low tires and oil checked and not needing gas the employees are very courteous to help. For several years Louie has been handling oil changes on several family cars- old cars and new ones too. Alternators-batteries-new tires- windshield wipers..new headlight in very old car—honesty when diagnosing a repair for an old car. Just great. Why waste time shopping when I know I trust them. It is about Friends and community.

DP
Diana P.
Texas
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018 Category: Service
Diana said the business has good service. They are terrific.
This review was collected via phone interview by Customer Research Inc.

AG
Alex G.
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Excellent
Guys at Casis Shell always do excellent work! My go to for all around mechanic work

SH
Sally H.
Austin, TX
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Always friendly!!
You are all so helpful!!!

LH
Lauren H.
Austin, TX
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Lauren said the employees are good at what they do.
This review was collected via phone interview by Customer Research Inc.

SP
Sean P.
Bastrop, TX
Kia Sorento
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
Sean said they are good people. He received good service.
This review was collected via phone interview by Customer Research Inc.

MF
Mani / Maria F.
Austin, TX
Mercedes-Benz S550
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Change of tires
They were so fast and awesome.

Verified Customer
Austin, TX
Ford Expedition EL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018
Always Great Service
Casis Village Shell is always my first choice for service. They are trustworthy, friendly, fast, and convenient.

ML
Mary Ann L.
Austin, TX
Subaru Impreza Sedan (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
New timing belt
Casis Village Shell I think did a good job on my car. I had the timing belt replaced and it seems to be running well. I'm not very knowledgable on the engine stuff, so I do put my trust in them.

MD
Martha / Charles D.
Austin, TX
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Emergency repair needed
Great service, staff is always friendly and efficient!
Very trustworthy garage !!!

LY
Liz Y.
Austin, TX
Mercedes-Benz E-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Tire help lickety split
They were right on it. Nice people & quick!
They have helped me before too!

LP
Larry P.
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2018
Right next door
Saved in a pinch, Ferraris n exploresers batteries cost the same lol
Thanks for the help!
Sincerly,
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for the business.  I wish we could control the price of all our parts, but we can not.  We do try and get the highest quality parts we can though.  Thank you.


PS
Paul/ Kathaleen S.
Austin, TX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Vehicle maintenance
Trustworthy for routine car maintenance.
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Normal maintenance should always be easy.  Thank you for your continued business.


MF
Mary F.
Austin, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Mary said the experience was good. The technicians quality of work and the way that they interact with their customers is really good.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/09/2018

Thank you for business.  We all appreciate you.


LL
Lisa L.
Austin, TX
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Outstanding Customer Service
Love the outstanding customer service that I receive. :)
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for the great review and the kind words.  It is a pleasure doing business with you.  Please let us know when we can help again. 


BB
Bobbie B.
Lincoln MKZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018
Efficient - thorough - kind - careful
Welcomingand trustworthy.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

We appreciate your fuel and tire business.  Please let us know if we can help again.  Thank you.


TM
Todd M.
Texas
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Todd said the business did a great job and they were also cost efficient.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/28/2018

Thank you for the business.  Lots of tire issues due to construction.


AG
Ann G.
Austin, TX
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Ann said this business did her oil change fast. They were overpriced but she uses them because they are convenient to where she works. They were friendly.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/25/2018

Thank you for letting us service your car.  I do appreciate the good review.  Your car does call for a synthetic oil, which is about twice the price of conventional oil. 


BW
Bob / Lisa/Rachel W.
Austin, TX
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Friendly and fast
This is a great place. It’s truly a neiborhood full service facility. Everybody is friendly and helpful and repairs are reasonable and fast. Look for Scott and Javier in the office for great advice.
Scott W., Manager from Casis Village Shell responded on 09/20/2018

Thank you for your repeated business, we all appreciate yall.


BG
Barbara Dan G.
Austin, TX
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Best in vehicle maintenance!
I have used Casis for over 27 years. Scott's crew gives attention to detail and does honest work. I highly recommend them!
Scott W., Manager from Casis Village Shell responded on 09/18/2018

Thank you for the many years of loyalty to us.  I'm glad you had a good check up. 


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