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488 Reviews

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RM
ROBERT/KATIE M.
Evansville, IN
Dodge Dakota
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2019
Poor Customer service!!
I Had a appointment for Tuesday!!! You did not even look at it till Wednesday afternoon. So are you following me here Tuesday APPOINTMENT you did not even pull my truck in to look at it till WEDNESDAY AFTERNOON!! I had a oil change about a month ago there with APPOINTMENT was there for 40 minutes before you even pulled it in to work on it. YOU FOLLOWING ME APPOINTMENT! And your first strike was like 6 months ago had APPOINTMENT for my wife's car dropped it off night before we go by next day at 4:45. You said we are so sorry we forgot about your car. Had to come back next day. SO IN LESS THAN 6 MONTHS TIME YOU GOT THREE STRIKES! SO YOU KNOW WHAT THAT MEANS? YOUR OUT!!
Jason & Aaron E., Owners from Thrifty Car Care Center responded on 04/25/2019

Robert,
Reviews like this sting - but you are correct and we thank you for taking the time to leave us an honest review.  We do the best we can to commit to a time for a car to be serviced or repaired and sometimes cars do not cooperate - bolts break, technicians call in sick, things happen.  Its no excuse and I'm sorry that we have wasted your time and not planned or communicated accordingly so that your experience was better . . . 
Again, my sincerest apology that we did not exceed all of your expectations, I will read your review to our staff verbatum in the morning so that we might learn and improve from this.
Sincerely,

Jason & Aaron 

Owners812-437-5011

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