Reviews like this sting - but you are correct and we thank you for taking the time to leave us an honest review. We do the best we can to commit to a time for a car to be serviced or repaired and sometimes cars do not cooperate - bolts break, technicians call in sick, things happen. Its no excuse and I'm sorry that we have wasted your time and not planned or communicated accordingly so that your experience was better . . .
Again, my sincerest apology that we did not exceed all of your expectations, I will read your review to our staff verbatum in the morning so that we might learn and improve from this.
Jason & Aaron
Thank you for all the hard work!