Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

774 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Denver, PA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Ford Escape Service
Great job!
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thanks John, we try our best !


JA
John A.
Narvon, PA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Repair Appointment
Got quick appointment, serviced promptly, friendly staff.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you John! Hope to see you again in the years to come


JL
Jeffrey L.
Denver, PA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Always dependable and fair
For going on 20 years we haven’t taken our cars anywhere else for service.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you Jeff, we greatly appreciate you loyalty! Hope to be serving you and Rita for the next 20 years !


DK
Darla K.
Denver, PA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Flexible
I discovered my headlight was burnt out Thursday. I called M&M Friday morning and they squeezed me in that day. It is nice to have an auto repair shop that is understanding and flexible.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you Darla, sometimes it is just impossible to sqeeze customers in but you lucked out that day and we do aim to please! Hope to see you again in the future


EW
Ed W.
Denver, PA
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Great Customer service ,treated like family,car issues fixed 100% complete. Work cost very competitive. Were every body knowes your name.
You are somebody,a person,a valid customer.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you Ed !  We really enjoyed you comments, we love our customers and they are like family! Thank  you again


ER
Earl R.
Mohnton, PA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Urgency in handling problems
.When preparing to hook up.camper I discovered the fwd o n pickup not working. With all the rain we we are having,I was unable to back into my yard too Hook up. Called m and m. Even .though they were very busy, they said to bring truck out for them to look at. Eric checked it and found split acuum line. He replaced it and.we were good to go.. Kudos to M and M.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Earl, We hope we made your camping weekend alittle better, enjoy!


SW
Steve W.
Narvon, PA
Ford Edge
Verified
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10/04/2018
Inspection
Car inspection and minor repair. Great communication and help prioritizing car performance.
Everything you want in a merchant that makes the decision to return easy time and time again!
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you again for your great responses. We try to keep everyones cars running safetly in these busy times


JG
Joe G.
Roebling, NJ
Ram 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Joe said the staff know what they are doing and they explained everything to him. The pricing and service can't be beat. He will be going back again.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Joe and we will look forward to your next visit to our beautiful area!


AS
Andrew S.
Strasburg, PA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great service!!!
Great communication and honesty!
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Andrew, comments are greatly appreciated.


JD
Jim D.
Narvon, PA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
High level of Professionalism
Just moved to PA and this neighborhood. Notary recommended M & M and I was very impressed. Appointment was made and inspection was prompt. Required repairs were done and noted. From my career in the automotive aftermarket, I had experience with hundreds of repair shops. M & M is as professional as any I have seen anywhere. I am glad they are local and that I can refer to M & M as my care-care shop. I highly recommend M & M.
Michael & Cathy K. from M & M General Repair, Inc responded on 09/24/2018

Thank you Jim we really appreciate your business and kind words.  Looking forward to working for you in years to come! Welcome to the neighborhood


RR
Ray R.
Denver, PA
Toyota Tacoma
Verified
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09/22/2018
I always enjoy my visits to M & M General Repair. Everyone is very friendly and professional and they always do great work.
I have been using M & M General Repair for several years. I will keep on using them to service my truck since they do an excellent job of taking care of any routine and/or emergency repair service that I need. Everyone I deal with at M & M General Repair always handles my needs in a very friendly and professional way and they always resolve any problems I am having with my truck.

JG
Joe G.
Roebling, NJ
Ram 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Trustworthy, honest and and a great experience!
I made an appointment to take my truck in to have a heater block cord installed and the torque checked on all my wheels. My truck is a 2018 Ram, and I like to have things done right by trained technicians that are very conscientious and take pride in their work. That’s why I avoid stealerships that just want to make money and don’t really care about the customer. M&M Repair is going to be my place of service for my truck from now on! I live 1 1/2 hour away in New Jersey and frequent PA campgrounds. I found M& M when I went to the car wash next door. When I inquired if they could do the requested work to my truck I was pleased to be greeted by a pleasant helpful receptionist and eventually spoke with the owner Mike. Eric completed the job in a timely manner and took the time to go over the installation routing of the heater cord. Eric did a professional, better than factory install!! I enjoyed speaking with Cathy while in the clean waiting area, enjoyed a cup of coffee that was freshly brewed. I will make the 1 1/2 hour drive to have my truck serviced their from now on. They take pride in their work and their rates are very reasonable!! The best part is the work is done right the first time!! I would highly recommend m&m Repair if you’re looking for honest people that make you feel like family. Thank you M&M and I will see you when my next service is due!!

LA
Larry A.
Narvon, PA
Chevrolet TrailBlazer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
TrailBlazer
Oil change for TrailBlazer, as usual fast friendly service at a reasonable price
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Larry again for the confidence in us. It is our pleasure


ES
Ernie S.
Bowmansville, PA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018 Category: Service
Ernie said he was well pleased with the overall excellent service.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Ernie for a excellent review


JH
James H.
Bowmansville, PA
Ram 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
James said he was in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

RM
Rich M.
Narvon, PA
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Car inspection
My car inspection ran out and didn’t notice it. I had a trip to Pittsburgh for an important meeting is when I noticed my inspection ran out. Call M & M repair , told them I needed my car inspected ASAP. They fit me in. Didn’t take long. Great Job to everyone involved. M & M repair will be getting more of my business.
Michael & Cathy K. from M & M General Repair, Inc responded on 09/20/2018

Thank you Rich. We were glad to get you on your way safely. Hope you had a great trip!


JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018
Over filled
Just got my vehicle back from a shop that had to correct mandms negligence, they charged me $95 to overfill my transmission, they had me come down to the shop to show me that it was leaking, it was leaking because they overfilled it, it was coming out the top of the transmission, the vehicle is sitting in my driveway with the transmission full and no leak at all, I definitely got taken for a cheap ride by this shop, be careful

JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018
Bad business
I took my suv in for emissions $34.99, when I dropped it off, I asked them to check the trans fluid, I got a call from the rudest person ever, she advised me the vehicle had all kinds of issues and if I need them to do the repairs, I asked her to elaborate, she stated that it needed a gas cap and driven, well make a long story short, nobody ever called me to get approval for work, charged me $95 and would only accept cash, would not give me a work order that I didn’t sign, hope someone else doesn’t have to deal with this business
Michael & Cathy K. from M & M General Repair, Inc responded on 09/13/2018

Sorry you feel that way.  I tried to explain to you that the emission failed because someone cleared the codes and that it would have to be driven in hopes that the monitors would run.  Also I told you we had to add 3 quarts of transmission fluid because there was none on the dipstick.  At that point you started yelling at me all kinds of accusations that we over filled it and because of your rudeness I said you would have to pay me in cash.  You failed to mention that you wanted transmission checked because it did not shift right well it certainly would not if it was out of fluid. So we started there, My tech was test driving it after he filled it when you sent you wife to pick it up.  When he pulled back in the shop we realized why it was out of fluid because it was running out on the floor.  You also said you just spent alot of money on this transmission. Why did you not take it back to where it was worked on if you were not satisfied or did you burn that bridge too before they to take care of the problem.  I am sorry you feel that way we have alot of wonderful customers but we are not accustomed to customers screaming at us on the phone with out even letting us tell you what is going on.  There are many shops in this area I hope you can find one that works for you!


LA
Larry A.
Narvon, PA
HUMMER H3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Hummer Service
Took Hummer in for inspection and oil change, once again as usual fast service at a fair price

DH
Dolores H.
Mohnton, PA
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Dolores said the business is dependable and the service is excellent.
This review was collected via phone interview by Customer Research Inc.