Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

801 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


JH
John H.
Mohnton, PA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018
Very good adjustments.
Headlight adjusting was done excellent. Thanks
Michael & Cathy K. from M & M General Repair, Inc responded on 12/13/2018

Thank you John for the great comment. We appreciate your business. Wanted to wish you and your family a happy holiday season. Tell Shawn we said hello!


FB
Frank B.
Honey Brook, PA
Ford RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2018
They do gray work.
They have always done the job. Great work and the price is right.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/11/2018

Thank you Frank, sorry it took us a little longer than expected.  We want to wish you a safe and wonderful holiday season.


Verified Customer
Narvon, PA
Honda Accord Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2018
Huge mistake going here. Will never do it again.
Recently moved to the area and went here because it was close to home. It was huge mistake and i will never be back. They wanted to charge me nearly 3 times the cost that the dealer wanted for oem parts. Plus nearly $100 for nothing but brake fluid and shop supplies. Can't believe anyone would pay these ridiculous prices.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/11/2018

Frank, we are sorry you feel that way, but we charged you $76.46 which was for a passing emission test, washer fluid and a failed state inspection (which is the law when you decline repairs) and tax. We also quoted you a rear brake job for $358.63 which included, machine rotors, install rear brakes, flushing master cylinder, brake parts, fluids & supplies and tax. We always like to do a thorough job mainly for your safety and because we do stand behind our quality jobs, we try to include everything in our estimates to make sure we are covered. But if you are a regular customer you would also know that if we do not use all that we do not charge for it.  Many of our finished bills are less than we quote.  Also We do by law have a right to recharge for state inspection if we have to take the brakes apart to verify the repairs are done correctlyand I quess you did not like that either.  I sure hope you can find a local garage that better suits your needs. Wishing you a safe and happy holiday season.


Verified Customer
Narvon, PA
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Great experience
Very friendly! They were able to accommodate a next day appointment.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/05/2018

Thank you Kristine, we appreciate you comments, we can not always acommodate next day but we do try our best to get everybody in when we can.  We look forward to seeing you in the future. Wishing you and your family a safe and wonderful holiday season.


RS
Ron S.
Bowmansville, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018
Great service
M& M has given me reliable service for many years. That's important since I use my truck in my kitchen remodeling business and need someone I can count on.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/04/2018

Thank you Ron for the great recommendation, we know how important you truck is to your business so we try to make it happen on time for you! Wishing you and your family a wonderful holiday season


JA
John A.
Narvon, PA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Repair Appointment
Quick, "walk-in" service to repair a flat tire. Always friendly & helpful staff.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/04/2018

Thank you John we try our best! Wishing you and your family a safe and wonderful holiday season.


JD
Jim D.
Narvon, PA
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
Professional service
Work was performed on time and my questions were answered clearly.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/04/2018

Thank you Jim for the great response, we try our best to keep our customers well informed on what we do to their vehicles. Hope you have a safe and happy holiday season.


TM
Thomas M.
Denver, PA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
First rate service!
M&M does a wonderful job with our car. Much above average- top notch
Michael & Cathy K. from M & M General Repair, Inc responded on 11/27/2018

Thank you Thomas, We do aim to please. I hope you had a wonderful Thanksgiving and we look forward to seeing you in the future.


CF
Curtis F.
Denver, PA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Friendly, reliable, expert service.
As always, I received the quality of service I expect. All aspects of the service I received, was very friendly, professional, and as always, I was completely satisfied. I would recommend M&M to family and friends.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/27/2018

Thank you Curt, we really appreciate your vote of confidence. We hope you had a wonderful Thanksgiving


LH
Levi H.
Denver, PA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Small personal shop.
They communicate before they do additional work when they find additional problems.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/27/2018

We sure do Levi, We like to keep our customers well informed about the vehicles. Hope you had a great Thanksgiving


BI
Becky I.
Lititz, PA
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
the people
Everyone is so friendly, understanding when you have problem with things.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/27/2018

Thank you Becky, We sure hope your trip for Thanksgiving went well after having your car fixed. Hope to see you again in the future.


AC
Ashley C.
Narvon, PA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
M&M General repair
M&M has always been good to me. I'm a single mother and a reliable vehicle is a must...they are respectful and willing to work with me.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/15/2018

Thank you Ashley for the great recommendation, wishing you and your family a happy and safe Thanksgiving.


MS
Matthew S.
Reinholds, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
Courteous and helpful
Always helpful, courteous and fair.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/15/2018

Thank you Matt, would like to wish you and your family a happy Thanksgiving


Verified Customer
Denver, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Honest & Dependable
Been going there since I could drive. I've always trusted their opinion to be in my cars, and my own, best interest. I never worry they are taking advantage of me. And I always feel confident & safe driving.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/13/2018

Thank you Micoleen for you vote of confidence. We will always have your best interest at heart, and promise to keep you vehicle in tip top shape. Have a great thanksgiving.


WC
William C.
Bowmansville, PA
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
William said he has had a good experience at this business.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/13/2018

Thanks you William for the vote of confidence


JH
Justin H.
Denver, PA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
Best service ever
I will not go anywhere else to have any of my vehicles worked on. Mike, Eric, and Tom are absolutely amazing mechanics. Great family atmosphere.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/13/2018

Thank you Justin. Have a great Thanksgiving


VF
Vince F.
Mohnton, PA
Mercedes-Benz E320
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
2002 Mercedes-Benz E320, tire alignment and misc.
M & M General Repair, Inc is a top shelf business operation! I am very pleased with every aspect of their service, from the communication and follow-up calls and emails, to the actual service. Thanks for all you do!
Michael & Cathy K. from M & M General Repair, Inc responded on 11/15/2018

Sorry it took me so long to thank you for your great recommendation! We would like to wish you and your family a happy and safe Thanksgiving


MN
Margaret N.
Lancaster, PA
Chrysler Town & Country LWB
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Margaret said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/29/2018

Thank you Margaret


Verified Customer
Narvon, PA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018
Courteous service
I came in for emissions and inspection. They did the emissions first. Then told me I needed $2000 worth of repairs in order to pass inspection.

I wish they had told me that first so that I didnt waste money on emissions for a car I decided to junk.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/29/2018

I am very sorry, however the emission test is supposed to be done first according to the law, however you could always ask us to check it out before the emission test if you have a feeling it will not pass, but we would still have to charge for the time we spend checking it out


LA
Larry A.
Narvon, PA
Mercury Mountaineer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018
2007 Mercury
Had SUV in for inspection, I was informed that there was a repair needed and a estimated cost. They always ask and give you a estimate before doing any work, very much apricated.
Inspection was done as well as the repair needed and as usual the estimate was on the money(no pun intended).
Michael & Cathy K. from M & M General Repair, Inc responded on 10/29/2018

Thank you again for your great recommendation, It is great customers like you that keep us coming to work every day. Wishing you and your family a happy Thanksgiving!