Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

822 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Narvon, PA
Honda Accord Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2018
Huge mistake going here. Will never do it again.
Recently moved to the area and went here because it was close to home. It was huge mistake and i will never be back. They wanted to charge me nearly 3 times the cost that the dealer wanted for oem parts. Plus nearly $100 for nothing but brake fluid and shop supplies. Can't believe anyone would pay these ridiculous prices.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/11/2018

Frank, we are sorry you feel that way, but we charged you $76.46 which was for a passing emission test, washer fluid and a failed state inspection (which is the law when you decline repairs) and tax. We also quoted you a rear brake job for $358.63 which included, machine rotors, install rear brakes, flushing master cylinder, brake parts, fluids & supplies and tax. We always like to do a thorough job mainly for your safety and because we do stand behind our quality jobs, we try to include everything in our estimates to make sure we are covered. But if you are a regular customer you would also know that if we do not use all that we do not charge for it.  Many of our finished bills are less than we quote.  Also We do by law have a right to recharge for state inspection if we have to take the brakes apart to verify the repairs are done correctlyand I quess you did not like that either.  I sure hope you can find a local garage that better suits your needs. Wishing you a safe and happy holiday season.


JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018
Over filled
Just got my vehicle back from a shop that had to correct mandms negligence, they charged me $95 to overfill my transmission, they had me come down to the shop to show me that it was leaking, it was leaking because they overfilled it, it was coming out the top of the transmission, the vehicle is sitting in my driveway with the transmission full and no leak at all, I definitely got taken for a cheap ride by this shop, be careful

JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018
Bad business
I took my suv in for emissions $34.99, when I dropped it off, I asked them to check the trans fluid, I got a call from the rudest person ever, she advised me the vehicle had all kinds of issues and if I need them to do the repairs, I asked her to elaborate, she stated that it needed a gas cap and driven, well make a long story short, nobody ever called me to get approval for work, charged me $95 and would only accept cash, would not give me a work order that I didn’t sign, hope someone else doesn’t have to deal with this business
Michael & Cathy K. from M & M General Repair, Inc responded on 09/13/2018

Sorry you feel that way.  I tried to explain to you that the emission failed because someone cleared the codes and that it would have to be driven in hopes that the monitors would run.  Also I told you we had to add 3 quarts of transmission fluid because there was none on the dipstick.  At that point you started yelling at me all kinds of accusations that we over filled it and because of your rudeness I said you would have to pay me in cash.  You failed to mention that you wanted transmission checked because it did not shift right well it certainly would not if it was out of fluid. So we started there, My tech was test driving it after he filled it when you sent you wife to pick it up.  When he pulled back in the shop we realized why it was out of fluid because it was running out on the floor.  You also said you just spent alot of money on this transmission. Why did you not take it back to where it was worked on if you were not satisfied or did you burn that bridge too before they to take care of the problem.  I am sorry you feel that way we have alot of wonderful customers but we are not accustomed to customers screaming at us on the phone with out even letting us tell you what is going on.  There are many shops in this area I hope you can find one that works for you!


JN
Jennifer N.
Denver, PA
Dodge Durango
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2014 Category: Service
Jennifer said the prices at the business were absolutely ridiculous. Due to the pricing, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 08/12/2014

We are very sorry you feel that why! However if cheap quality is what you are looking for, you are correct. We pride ourselves in having the best techs and equipment to keep up with the new technologies of today, and yes that cost alittle bit more. We are well below dealership prices and with in the price range of any reputable prefession automotive repair facility in our area.


CM
Cheeleng M.
Denver, PA
Subaru Impreza
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/25/2015 Category: Service
Cheeleng said his tires was mounted. His wheels were kind of beat up when he got his vehicle back. There are scratches around the outside of the rim that were not there before.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/28/2015

We are sorry to hear that, please stop down at your convenience so we can take a look at the wheels to see what you are talking about,
Thank you


DL
Daniel L.
Mohnton, PA
Suzuki Kizashi
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Daniel said the experience was awesome. He would not recommend them to others because they are overpriced.
This review was collected via phone interview by Customer Research Inc.

SS
Sean S.
Denver, PA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/17/2011
GMC Jimmy
While it was appreciated to keep costs to a minimum, more advanced projection of increased expense to us would have been better. Also, the service timeline with the inspection was way too long spreading out over 1 week. Thank you for fixing the problem and the wait time was not satisfactory. For recurring problems with our Jimmy, I thought we could have all made better decisions.

AH
Aaron H.
Denver, PA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Aaron said the service was done well.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/13/2019

Thank you Aaron, I am sorry we could not get you in sooner, we try our best! We are blessed to be so busy on one hand but hard to get everyone in on the other. Hope to see you soon! Have a great week

Cathy Kulp
Sec.-Treas
717-445-4548

AB
Alan B.
Narvon, PA
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018
Dependable and very capable mechanical service. Pleasant and cooperative environment.
I have been a longtime customer of M&M. My “likes” far outweigh my single “dislike”. Mechanical workmanship has always been of the highest caliber. I have never had reason to question their honesty or integrity. They are extremely attentive and cooperative. The customer environment is pleasant, respectful and very courteous. Owners Mike and Cathy are “first class”
in all aspects.
However, despite the aforementioned praise, “pricing” can often be a significant deterrent. In particular, preventive maintainance services. Financially, I cannot always justify allowing their service attributes to override substantial cost savings elsewhere. This is the hard fact of retirement and operating within a fixed income budget. Otherwise, I would be totally on board with M&M.
Al B.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/27/2018

Thank you Alan for you recommendations and I am sorry I did not have more time to chat with you that day, I was very busy.  Yes sometimes are prices are not the cheapest and that is because we always use good quality parts and top of the line Castrol fluids.  It is tough for us to keep up with all the expense of new technology.  We do try our best and we do understand. Wishing you and your family a blessed new year.

Cathy Kulp
Sec.-Treas
717-445-4548

Verified Customer
Narvon, PA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018
Courteous service
I came in for emissions and inspection. They did the emissions first. Then told me I needed $2000 worth of repairs in order to pass inspection.

I wish they had told me that first so that I didnt waste money on emissions for a car I decided to junk.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/29/2018

I am very sorry, however the emission test is supposed to be done first according to the law, however you could always ask us to check it out before the emission test if you have a feeling it will not pass, but we would still have to charge for the time we spend checking it out


DG
Dorcas G.
Mohnton, PA
Chevrolet Sonic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/25/2018 Category: Service
Dorcas stated she was satisfied with the service
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 11/15/2018

Thank you Dorcas


CH
Caia H.
East Earl, PA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2018 Category: Service
Caia said she was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/24/2018

Thank you Caia


SR
Steve R.
Bowmansville, PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2018 Category: Service
Steve said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 07/19/2018

Thank you Steve for recommending our business


JR
Jarren R.
Narvon, PA
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/11/2017 Category: Service
Jarren said he thought the business had high prices, but the service was good. They did a good job.
This review was collected via phone interview by Customer Research Inc.

JY
Jeff Y.
Mohnton, PA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2017 Category: Service
Jeff said the business was good.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/11/2017

Thank you Jeff! We want to wish you and your family a Merry Christmas and Happy New Year


MK
Matthew K.
Denver, PA
Ford Flex
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Spoke with Matthew's ex-wife. She said this business has great, dependable people. The prices are a little high.
This review was collected via phone interview by Customer Research Inc.

IP
Ivan P.
Pennsylvania
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/02/2017 Category: Service
Ivan said this business knew what they were talking about. They got the custom part he needed, but the price seemed a little high.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 06/05/2017

Thank you for the recommendation, we may be alittle higher than some shops but we always strive to do a quality job with highly qualified personel.


JH
James H.
Mohnton, PA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017
cant get any better
the people are very friendly and ready to answer all of your questions
Michael & Cathy K. from M & M General Repair, Inc responded on 04/25/2017

Thanks Jim, we try our best.


CW
Chris W.
Ephrata, PA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2017 Category: Service
Chris said he had no problems with the good service provided by this business.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 04/20/2017

Thank you Chris, we will be looking for some bar-b-que from that trailer in the future


CY
Chris Y.
Mohnton, PA
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2017 Category: Service
Chris said the work was good. They were efficient and fast but it was more expensive that he expected. He would still like to look at the work a little more closely. One of his friends would recommend them as well.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 03/28/2017

Yes we are not the cheapest shop in town, however keeping our technicians up to date on all new and upcoming vehicles is also very expensive.  We do try to quote every job before we do it. However sometimes jobs do get a bit more involved.  Hopefully you will give us another try.