Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

777 Reviews

99% Would Recommend
Latest Review about 9 hours ago

Reviews


JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018
Over filled
Just got my vehicle back from a shop that had to correct mandms negligence, they charged me $95 to overfill my transmission, they had me come down to the shop to show me that it was leaking, it was leaking because they overfilled it, it was coming out the top of the transmission, the vehicle is sitting in my driveway with the transmission full and no leak at all, I definitely got taken for a cheap ride by this shop, be careful

JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018
Bad business
I took my suv in for emissions $34.99, when I dropped it off, I asked them to check the trans fluid, I got a call from the rudest person ever, she advised me the vehicle had all kinds of issues and if I need them to do the repairs, I asked her to elaborate, she stated that it needed a gas cap and driven, well make a long story short, nobody ever called me to get approval for work, charged me $95 and would only accept cash, would not give me a work order that I didn’t sign, hope someone else doesn’t have to deal with this business
Michael & Cathy K. from M & M General Repair, Inc responded on 09/13/2018

Sorry you feel that way.  I tried to explain to you that the emission failed because someone cleared the codes and that it would have to be driven in hopes that the monitors would run.  Also I told you we had to add 3 quarts of transmission fluid because there was none on the dipstick.  At that point you started yelling at me all kinds of accusations that we over filled it and because of your rudeness I said you would have to pay me in cash.  You failed to mention that you wanted transmission checked because it did not shift right well it certainly would not if it was out of fluid. So we started there, My tech was test driving it after he filled it when you sent you wife to pick it up.  When he pulled back in the shop we realized why it was out of fluid because it was running out on the floor.  You also said you just spent alot of money on this transmission. Why did you not take it back to where it was worked on if you were not satisfied or did you burn that bridge too before they to take care of the problem.  I am sorry you feel that way we have alot of wonderful customers but we are not accustomed to customers screaming at us on the phone with out even letting us tell you what is going on.  There are many shops in this area I hope you can find one that works for you!


KC
Katie C.
Narvon, PA
Nissan Pathfinder
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Katie said the staff was nice but the pricing was too expensive.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 09/10/2018

I am sorry to hear that you felt we were too expensive. We do our very best and have the latest tools, equipment and training, however that may make us a bit more expensive but we try to make it worth your while to come back


SW
Sam W.
Honey Brook, PA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Fast service, friendly folks, good work
I would recommend to anyone. Even though I moved out of town, I still return to M&M for automotive servce.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/26/2017

Thank you Sam for the great recommendation and we look forward to seeing you in the future


DL
Daniel L.
Mohnton, PA
Suzuki Kizashi
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Daniel said the experience was awesome. He would not recommend them to others because they are overpriced.
This review was collected via phone interview by Customer Research Inc.

JN
Jennifer N.
Denver, PA
Dodge Durango
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2014 Category: Service
Jennifer said the prices at the business were absolutely ridiculous. Due to the pricing, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 08/12/2014

We are very sorry you feel that why! However if cheap quality is what you are looking for, you are correct. We pride ourselves in having the best techs and equipment to keep up with the new technologies of today, and yes that cost alittle bit more. We are well below dealership prices and with in the price range of any reputable prefession automotive repair facility in our area.


BG
Brian G.
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2013 Category: Service
Brian said he was traveling and his brakes went out. This business came out right away, arranged towing, and had the vehicle repaired in 3 days. The business went above and beyond to be helpful. If he lived in the area, he would be glad to recommend this business.
This review was collected via phone interview by Customer Research Inc.

KC
Ken C.
Denver, PA
Honda Accord Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
M&M Garage Bowmansville Pa
I want to thank M&M for getting my Honda in for an Oil change and tire rotation, before I was leaving on a trip the next day. They were sensitive to my needs, and they were able to get the Honda in before I left for the trip. Thanks again M&M.

Verified Customer
Denver, PA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Ford Escape Service
Great job!
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thanks John, we try our best !


JH
Jordon H.
Mohnton, PA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Jordon said the business's staff explains things in good detail.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Narvon, PA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Repair Appointment
Got quick appointment, serviced promptly, friendly staff.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you John! Hope to see you again in the years to come


JL
Jeffrey L.
Denver, PA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Always dependable and fair
For going on 20 years we haven’t taken our cars anywhere else for service.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you Jeff, we greatly appreciate you loyalty! Hope to be serving you and Rita for the next 20 years !


DK
Darla K.
Denver, PA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Flexible
I discovered my headlight was burnt out Thursday. I called M&M Friday morning and they squeezed me in that day. It is nice to have an auto repair shop that is understanding and flexible.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you Darla, sometimes it is just impossible to sqeeze customers in but you lucked out that day and we do aim to please! Hope to see you again in the future


EW
Ed W.
Denver, PA
Jeep Patriot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Great Customer service ,treated like family,car issues fixed 100% complete. Work cost very competitive. Were every body knowes your name.
You are somebody,a person,a valid customer.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/17/2018

Thank you Ed !  We really enjoyed you comments, we love our customers and they are like family! Thank  you again


ER
Earl R.
Mohnton, PA
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Urgency in handling problems
.When preparing to hook up.camper I discovered the fwd o n pickup not working. With all the rain we we are having,I was unable to back into my yard too Hook up. Called m and m. Even .though they were very busy, they said to bring truck out for them to look at. Eric checked it and found split acuum line. He replaced it and.we were good to go.. Kudos to M and M.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Earl, We hope we made your camping weekend alittle better, enjoy!


JW
Jim W.
Ephrata, PA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Jim said they were informative and did a good job.
This review was collected via phone interview by Customer Research Inc.

SW
Steve W.
Narvon, PA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Inspection
Car inspection and minor repair. Great communication and help prioritizing car performance.
Everything you want in a merchant that makes the decision to return easy time and time again!
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you again for your great responses. We try to keep everyones cars running safetly in these busy times


JG
Joe G.
Roebling, NJ
Ram 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018 Category: Service
Joe said the staff know what they are doing and they explained everything to him. The pricing and service can't be beat. He will be going back again.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Joe and we will look forward to your next visit to our beautiful area!


AS
Andrew S.
Strasburg, PA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018
Great service!!!
Great communication and honesty!
Michael & Cathy K. from M & M General Repair, Inc responded on 10/11/2018

Thank you Andrew, comments are greatly appreciated.


JD
Jim D.
Narvon, PA
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
High level of Professionalism
Just moved to PA and this neighborhood. Notary recommended M & M and I was very impressed. Appointment was made and inspection was prompt. Required repairs were done and noted. From my career in the automotive aftermarket, I had experience with hundreds of repair shops. M & M is as professional as any I have seen anywhere. I am glad they are local and that I can refer to M & M as my care-care shop. I highly recommend M & M.
Michael & Cathy K. from M & M General Repair, Inc responded on 09/24/2018

Thank you Jim we really appreciate your business and kind words.  Looking forward to working for you in years to come! Welcome to the neighborhood