Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

821 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


Verified Customer
Narvon, PA
Honda Accord Coupe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/10/2018
Huge mistake going here. Will never do it again.
Recently moved to the area and went here because it was close to home. It was huge mistake and i will never be back. They wanted to charge me nearly 3 times the cost that the dealer wanted for oem parts. Plus nearly $100 for nothing but brake fluid and shop supplies. Can't believe anyone would pay these ridiculous prices.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/11/2018

Frank, we are sorry you feel that way, but we charged you $76.46 which was for a passing emission test, washer fluid and a failed state inspection (which is the law when you decline repairs) and tax. We also quoted you a rear brake job for $358.63 which included, machine rotors, install rear brakes, flushing master cylinder, brake parts, fluids & supplies and tax. We always like to do a thorough job mainly for your safety and because we do stand behind our quality jobs, we try to include everything in our estimates to make sure we are covered. But if you are a regular customer you would also know that if we do not use all that we do not charge for it.  Many of our finished bills are less than we quote.  Also We do by law have a right to recharge for state inspection if we have to take the brakes apart to verify the repairs are done correctlyand I quess you did not like that either.  I sure hope you can find a local garage that better suits your needs. Wishing you a safe and happy holiday season.


Verified Customer
Narvon, PA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2018
Courteous service
I came in for emissions and inspection. They did the emissions first. Then told me I needed $2000 worth of repairs in order to pass inspection.

I wish they had told me that first so that I didnt waste money on emissions for a car I decided to junk.
Michael & Cathy K. from M & M General Repair, Inc responded on 10/29/2018

I am very sorry, however the emission test is supposed to be done first according to the law, however you could always ask us to check it out before the emission test if you have a feeling it will not pass, but we would still have to charge for the time we spend checking it out


JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/13/2018
Over filled
Just got my vehicle back from a shop that had to correct mandms negligence, they charged me $95 to overfill my transmission, they had me come down to the shop to show me that it was leaking, it was leaking because they overfilled it, it was coming out the top of the transmission, the vehicle is sitting in my driveway with the transmission full and no leak at all, I definitely got taken for a cheap ride by this shop, be careful

JT
John T.
Narvon, PA
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/12/2018
Bad business
I took my suv in for emissions $34.99, when I dropped it off, I asked them to check the trans fluid, I got a call from the rudest person ever, she advised me the vehicle had all kinds of issues and if I need them to do the repairs, I asked her to elaborate, she stated that it needed a gas cap and driven, well make a long story short, nobody ever called me to get approval for work, charged me $95 and would only accept cash, would not give me a work order that I didn’t sign, hope someone else doesn’t have to deal with this business
Michael & Cathy K. from M & M General Repair, Inc responded on 09/13/2018

Sorry you feel that way.  I tried to explain to you that the emission failed because someone cleared the codes and that it would have to be driven in hopes that the monitors would run.  Also I told you we had to add 3 quarts of transmission fluid because there was none on the dipstick.  At that point you started yelling at me all kinds of accusations that we over filled it and because of your rudeness I said you would have to pay me in cash.  You failed to mention that you wanted transmission checked because it did not shift right well it certainly would not if it was out of fluid. So we started there, My tech was test driving it after he filled it when you sent you wife to pick it up.  When he pulled back in the shop we realized why it was out of fluid because it was running out on the floor.  You also said you just spent alot of money on this transmission. Why did you not take it back to where it was worked on if you were not satisfied or did you burn that bridge too before they to take care of the problem.  I am sorry you feel that way we have alot of wonderful customers but we are not accustomed to customers screaming at us on the phone with out even letting us tell you what is going on.  There are many shops in this area I hope you can find one that works for you!


KC
Katie C.
Narvon, PA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Katie said the staff was nice but the pricing was too expensive.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 09/10/2018

I am sorry to hear that you felt we were too expensive. We do our very best and have the latest tools, equipment and training, however that may make us a bit more expensive but we try to make it worth your while to come back


SW
Sam W.
Honey Brook, PA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2017
Fast service, friendly folks, good work
I would recommend to anyone. Even though I moved out of town, I still return to M&M for automotive servce.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/26/2017

Thank you Sam for the great recommendation and we look forward to seeing you in the future


DL
Daniel L.
Mohnton, PA
Suzuki Kizashi
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Daniel said the experience was awesome. He would not recommend them to others because they are overpriced.
This review was collected via phone interview by Customer Research Inc.

JN
Jennifer N.
Denver, PA
Dodge Durango
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/06/2014 Category: Service
Jennifer said the prices at the business were absolutely ridiculous. Due to the pricing, she would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 08/12/2014

We are very sorry you feel that why! However if cheap quality is what you are looking for, you are correct. We pride ourselves in having the best techs and equipment to keep up with the new technologies of today, and yes that cost alittle bit more. We are well below dealership prices and with in the price range of any reputable prefession automotive repair facility in our area.


BG
Brian G.
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2013 Category: Service
Brian said he was traveling and his brakes went out. This business came out right away, arranged towing, and had the vehicle repaired in 3 days. The business went above and beyond to be helpful. If he lived in the area, he would be glad to recommend this business.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Narvon, PA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Inspection Appointment
Friendly, prompt, appointment & service.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/14/2019

Thank you John we really appreciate your business! Stay safe and warm, we look forward to seeing you again.

Cathy Kulp
Sec.-Treas
717-445-4548

MO
Marc O.
Denver, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
State inspection
Quick service and fair price. Friendly to talk to on the phone and in person.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/13/2019

Thank you Marc for the great recommendation, we look forward to working for you in the future! Stay warm and have a great week.

Cathy Kulp
Sec.-Treas
717-445-4548

AH
Aaron H.
Denver, PA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Aaron said the service was done well.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/13/2019

Thank you Aaron, I am sorry we could not get you in sooner, we try our best! We are blessed to be so busy on one hand but hard to get everyone in on the other. Hope to see you soon! Have a great week

Cathy Kulp
Sec.-Treas
717-445-4548

SS
Steve S.
Mount Laurel, NJ
Chevrolet Caprice Police Patrol Vehicle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Great service very accommodating
Take great care addressing your concerns . Kind enough to give me a ride home when I dropped off the vehicle .
Michael & Cathy K. from M & M General Repair, Inc responded on 02/06/2019

Thank you Steve for the great recommendation

Cathy Kulp
Sec.-Treas
717-445-4548

WW
William W.
Reinholds, PA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Very friendly
I was very pleased at how everyone kept me informed and made sure I was comfortable in the waiting room.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/01/2019

It was great to meet you, we appreciate the great recommendation and look forward to working for you in the future

Cathy Kulp
Sec.-Treas
717-445-4548

MH
Mike H.
Ephrata, PA
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Mike said they were very good.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/01/2019

Thank you Mike for the great recommendation

Cathy Kulp
Sec.-Treas
717-445-4548

EZ
Edward Z.
Narvon, PA
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Friendly, timely and trustworthy service
Being retired, I usually wait for my car to finish. Once again, no disappointments. Very friendly atmosphere with the staff, immediate notification if anything is beyond routine, and that good, old fashioned feeling of a job well done and being safe on the road. Thanks all!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Why thank you again Ed for a great recommendation. I am sorry I was not there to greet you myself Monday.  However I am glad our staff is doing a great job. Stay warm and will look forward to seeing you again

Cathy Kulp
Sec.-Treas
717-445-4548

TB
Travis B.
Denver, PA
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Very friendly people and they do great work.
Everyone is very helpful, friendly, and easy to work with. They do a great job the first.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you Travis, stay safe and warm and we hope to see you again.

Cathy Kulp
Sec.-Treas
717-445-4548

JD
Jim D.
Narvon, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
High Level of Competence and Professionalism
As always, M&M's professionalism stood out with this visit. Starting with their e-mail confirmation of my appointment, M&M was ready when I dropped the car off, reviewed my concerns and anticipated service and completed everything promptly. My vehicle was ready in mid-afternoon. I found their pricing to be very reasonable for the services rendered. I highly recommend M&M General Repair to anyone. It is obvious that their business philosophy is to maintain your vehicle to keep down the long-term cost-of-ownership. I like that!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you Jim for the great vote of confidence us.  We pride ourselves in giving our best to all our customers.  We like to keep your vehicles in tip top shape to make your life alittle bit easier. We look forward to working with you in the future. Stay warm and safe.

Cathy Kulp
Sec.-Treas
717-445-4548

IG
Ida G.
Denver, PA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
M&M - is great
Kathy M&M was very helpful... great waiting room... 😉
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you very much Ida. We look forward to working with you in the future.  Stay safe and warm.

Cathy Kulp
Sec.-Treas
717-445-4548

RM
Robert M.
Denver, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Robert said the visit went great, he needed his tires rotated quickly and the business did it on the spot.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/17/2019

Thanks Bob, we try our best!

Cathy Kulp
Sec.-Treas
717-445-4548