Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

822 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


JM
John M.
Mohnton, PA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
John said they got the job done ok and he was satisfied with them.
This review was collected via phone interview by Customer Research Inc.

JA
John A.
Narvon, PA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Inspection Appointment
Friendly, prompt, appointment & service.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/14/2019

Thank you John we really appreciate your business! Stay safe and warm, we look forward to seeing you again.

Cathy Kulp
Sec.-Treas
717-445-4548

MO
Marc O.
Denver, PA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
State inspection
Quick service and fair price. Friendly to talk to on the phone and in person.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/13/2019

Thank you Marc for the great recommendation, we look forward to working for you in the future! Stay warm and have a great week.

Cathy Kulp
Sec.-Treas
717-445-4548

AH
Aaron H.
Denver, PA
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2019 Category: Service
Aaron said the service was done well.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/13/2019

Thank you Aaron, I am sorry we could not get you in sooner, we try our best! We are blessed to be so busy on one hand but hard to get everyone in on the other. Hope to see you soon! Have a great week

Cathy Kulp
Sec.-Treas
717-445-4548

SS
Steve S.
Mount Laurel, NJ
Chevrolet Caprice Police Patrol Vehicle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Great service very accommodating
Take great care addressing your concerns . Kind enough to give me a ride home when I dropped off the vehicle .
Michael & Cathy K. from M & M General Repair, Inc responded on 02/06/2019

Thank you Steve for the great recommendation

Cathy Kulp
Sec.-Treas
717-445-4548

WW
William W.
Reinholds, PA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Very friendly
I was very pleased at how everyone kept me informed and made sure I was comfortable in the waiting room.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/01/2019

It was great to meet you, we appreciate the great recommendation and look forward to working for you in the future

Cathy Kulp
Sec.-Treas
717-445-4548

MH
Mike H.
Ephrata, PA
Chevrolet Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019 Category: Service
Mike said they were very good.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 02/01/2019

Thank you Mike for the great recommendation

Cathy Kulp
Sec.-Treas
717-445-4548

EZ
Edward Z.
Narvon, PA
Jeep Compass
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Friendly, timely and trustworthy service
Being retired, I usually wait for my car to finish. Once again, no disappointments. Very friendly atmosphere with the staff, immediate notification if anything is beyond routine, and that good, old fashioned feeling of a job well done and being safe on the road. Thanks all!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Why thank you again Ed for a great recommendation. I am sorry I was not there to greet you myself Monday.  However I am glad our staff is doing a great job. Stay warm and will look forward to seeing you again

Cathy Kulp
Sec.-Treas
717-445-4548

TB
Travis B.
Denver, PA
Chevrolet Uplander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Very friendly people and they do great work.
Everyone is very helpful, friendly, and easy to work with. They do a great job the first.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you Travis, stay safe and warm and we hope to see you again.

Cathy Kulp
Sec.-Treas
717-445-4548

JD
Jim D.
Narvon, PA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
High Level of Competence and Professionalism
As always, M&M's professionalism stood out with this visit. Starting with their e-mail confirmation of my appointment, M&M was ready when I dropped the car off, reviewed my concerns and anticipated service and completed everything promptly. My vehicle was ready in mid-afternoon. I found their pricing to be very reasonable for the services rendered. I highly recommend M&M General Repair to anyone. It is obvious that their business philosophy is to maintain your vehicle to keep down the long-term cost-of-ownership. I like that!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you Jim for the great vote of confidence us.  We pride ourselves in giving our best to all our customers.  We like to keep your vehicles in tip top shape to make your life alittle bit easier. We look forward to working with you in the future. Stay warm and safe.

Cathy Kulp
Sec.-Treas
717-445-4548

IG
Ida G.
Denver, PA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
M&M - is great
Kathy M&M was very helpful... great waiting room... 😉
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you very much Ida. We look forward to working with you in the future.  Stay safe and warm.

Cathy Kulp
Sec.-Treas
717-445-4548

RM
Robert M.
Denver, PA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Robert said the visit went great, he needed his tires rotated quickly and the business did it on the spot.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/17/2019

Thanks Bob, we try our best!

Cathy Kulp
Sec.-Treas
717-445-4548

JW
Jared W.
Denver, PA
Chevrolet Aveo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019
State Inspection
Awesome! Very accommodating! Arranged to drop off my car after hours and pick it up after hours. Never spoke to anyone in person due to my crazy work schedule. They communicated everything over the phone and explained problems that were found. I appreciate how they didn’t just fix stuff and then hand over a huge bill like another place not far away did.
Car drives great now and worth the wait for parts. You get what you pay for and I definitely will be back! It’s hard to find a good shop these days- keep up the great work!!!!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you very much Jared.  It is great to have customers that appreciate the extra efforts we always try to help people out that have crazy work schedules!  Look forward to seeing (or not seeing) you again.  Have a great week, be safe and warm.

Cathy Kulp
Sec.-Treas
717-445-4548

SW
Steve W.
Narvon, PA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Headlight replaced
Quick friendly same day excellent service!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/09/2019

Thank you Steve, we look forward to working for you in the new year.

Cathy Kulp
Sec.-Treas
717-445-4548

BE
Barry E.
Mohnton, PA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Barry said his experience was good.
This review was collected via phone interview by Customer Research Inc.
Michael & Cathy K. from M & M General Repair, Inc responded on 01/30/2019

Thank you Barry, look forward to seeing you again!

Cathy Kulp
Sec.-Treas
717-445-4548

JR
Joe R.
Denver, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019
Fantastic service!
M&M Automotive is a fantastic shop with great service. Kathy and Liz are always great to speak with at the front desk and Mike has gone above and beyond on previous service matters and he always makes time to answer any questions I have related to my vehicles. They’re definitely my go-to place and I wouldn’t hesitate to recommend them to anyone!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/04/2019

Thank you Joe for the great vote of confidence in us! We greatly appreciate our customers and love all the comments. Thank you again and we look forward to working with you in the future.


JL
Jeffrey L.
Denver, PA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
M&M General Repair
Great service and people at M&M
Michael & Cathy K. from M & M General Repair, Inc responded on 01/02/2019

Thank you Jeff for the great recommendation

Cathy Kulp
Sec.-Treas
717-445-4548

AM
Andy M.
New Holland, PA
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018
Great service
They fit me in on very short notice on a holiday week- great service!
Michael & Cathy K. from M & M General Repair, Inc responded on 01/02/2019

Thank you Andy for the recommendation, wishing you a great new year.

Cathy Kulp
Sec.-Treas
717-445-4548

AB
Alan B.
Narvon, PA
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018
Dependable and very capable mechanical service. Pleasant and cooperative environment.
I have been a longtime customer of M&M. My “likes” far outweigh my single “dislike”. Mechanical workmanship has always been of the highest caliber. I have never had reason to question their honesty or integrity. They are extremely attentive and cooperative. The customer environment is pleasant, respectful and very courteous. Owners Mike and Cathy are “first class”
in all aspects.
However, despite the aforementioned praise, “pricing” can often be a significant deterrent. In particular, preventive maintainance services. Financially, I cannot always justify allowing their service attributes to override substantial cost savings elsewhere. This is the hard fact of retirement and operating within a fixed income budget. Otherwise, I would be totally on board with M&M.
Al B.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/27/2018

Thank you Alan for you recommendations and I am sorry I did not have more time to chat with you that day, I was very busy.  Yes sometimes are prices are not the cheapest and that is because we always use good quality parts and top of the line Castrol fluids.  It is tough for us to keep up with all the expense of new technology.  We do try our best and we do understand. Wishing you and your family a blessed new year.

Cathy Kulp
Sec.-Treas
717-445-4548

RM
Robert M.
Morgantown, PA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018
Care about their customers
Friendly and caring garage. They are very good at making repairs that will last. Eric did a great job working on my SUV.
Michael & Cathy K. from M & M General Repair, Inc responded on 12/20/2018

Thank you Robert for the great recommendation! We would like to wish you and your family a safe and happy holiday season!