Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

158 Reviews

97% Would Recommend
Latest Review about 15 hours ago

Reviews


Verified Customer
Naperville, IL
Toyota Corolla
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2018
Very Pleased
I find Becker Service Center to be of high quality and honest. Not only do they do their work well, but also tell me when I don't need something done. They cost a bit more than other service organizations, but it's worth it.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

EW
Evelyn W.
Romeoville, IL
Nissan Altima
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2018
Quick service
I appreciate that I was able to get my car in quickly and they repaired it fast but I also felt I was pushed through. There is a crack in my fender that I was not told about and when I asked if my tire pressure was checked they said yes but when I got in my car the pressure still was 36 when it should be 32. They are very reasonably priced, which is nice but maybe they were too quick.

PO
Peggy O.
Naperville, IL
Nissan Murano
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2018
One thing I asked for...
I was SO disappointed. I use Becker exclusively. I asked that during my oil change my air pressure in the tires be checked, I was assured they would be checked. They weren’t. My check tire pressure light remains on.

LC
Laura C.
Naperville, IL
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Spoke with John. He said he and Laura have always been very satisfied with the service this business provides. He recommends them often to family and friends.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Naperville, IL
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Mary said the staff might have charged her for more than needed to be done. The price was quite high and she does' t know for sure.
This review was collected via phone interview by Customer Research Inc.

MB
Melissa B.
Plainfield, IL
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Melissa said the pricing was a little high for labor. The staff knew what they were doing and were easy to talk to.
This review was collected via phone interview by Customer Research Inc.

MD
Matt D.
Naperville, IL
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Matt said the business got him in without an appointment after he was told they could not. He said they are always busy which makes him somewhat reluctant to recommend.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018
Professional Knowledgeable
Diagnosis and replaced fuel pump same day

VK
Vince K.
Naperville, IL
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018
The persons you work with on your car's troubles.
A place that and folks who gives you straight and honest information, recommendations and solutions. Becker Service, especially Jim, treats you like they really want you to be a repeat customer.

JG
John G.
Naperville, IL
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018
Brake work and more...
I have been going to Becker Service for a few years now and have been pleased with their quality of service.
It is often hard to find an honest auto repair service you can trust. I believe that Becker has been honest and always let me know when and what type of service is needed to keep my truck running safely.

JM
John M.
Naperville, IL
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
John said the employees did a good job explaining his problem, and the cost of the problem. He trusts them more than a dealership. He stated he feels confident.
This review was collected via phone interview by Customer Research Inc.

BK
Brad K.
Naperville, IL
Mercury Montego
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018 Category: Service
Brad said the staff at this business did a good job servicing his vehicle. They were courteous and nice, but the job was expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Cindy T.
Naperville, IL
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

AB
Anne B.
Naperville, IL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Outstanding Service
Called ahead for an appointment, and received one for the exact day and time I requested. The repair was larger than I had anticipated, but appreciate the attention given to my car so that everything could be handled in one visit. All problems were discussed in advance of repairs being made, and price was more than fair.
I Highly recommend Becker Service Center!!

BO
Brian O.
Naperville, IL
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Brian said the business does great work. They are very trustworthy and competitively priced.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Naperville, IL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jim said he has used this business for years. The staff find the problem, they fix the problem and it is no nonsense.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 158 in total