Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

138 Reviews

96% Would Recommend
Latest Review 9 days ago

Reviews


RT
Rahul T.
Naperville, IL
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

EW
Evelyn W.
Romeoville, IL
Nissan Altima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2018
Quick service
I appreciate that I was able to get my car in quickly and they repaired it fast but I also felt I was pushed through. There is a crack in my fender that I was not told about and when I asked if my tire pressure was checked they said yes but when I got in my car the pressure still was 36 when it should be 32. They are very reasonably priced, which is nice but maybe they were too quick.

PO
Peggy O.
Naperville, IL
Nissan Murano
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2018
One thing I asked for...
I was SO disappointed. I use Becker exclusively. I asked that during my oil change my air pressure in the tires be checked, I was assured they would be checked. They weren’t. My check tire pressure light remains on.

MD
Matt D.
Naperville, IL
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Matt said the business got him in without an appointment after he was told they could not. He said they are always busy which makes him somewhat reluctant to recommend.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018
Professional Knowledgeable
Diagnosis and replaced fuel pump same day

VK
Vince K.
Naperville, IL
Chrysler Pacifica
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018
The persons you work with on your car's troubles.
A place that and folks who gives you straight and honest information, recommendations and solutions. Becker Service, especially Jim, treats you like they really want you to be a repeat customer.

JG
John G.
Naperville, IL
Ford Police Interceptor
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018
Brake work and more...
I have been going to Becker Service for a few years now and have been pleased with their quality of service.
It is often hard to find an honest auto repair service you can trust. I believe that Becker has been honest and always let me know when and what type of service is needed to keep my truck running safely.

JM
John M.
Naperville, IL
Honda Accord Sdn
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
John said the employees did a good job explaining his problem, and the cost of the problem. He trusts them more than a dealership. He stated he feels confident.
This review was collected via phone interview by Customer Research Inc.

BK
Brad K.
Naperville, IL
Mercury Montego
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018 Category: Service
Brad said the staff at this business did a good job servicing his vehicle. They were courteous and nice, but the job was expensive.
This review was collected via phone interview by Customer Research Inc.

CT
Cindy T.
Naperville, IL
Kia Sportage
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

TO
Thomas O.
Naperville, IL
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Thomas said that the facility provides service in a timely manner, gives accurate diagnoses and does good quality work.
This review was collected via phone interview by Customer Research Inc.

AS
Arthur S.
Naperville, IL
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Dorota. She said the employees are doing a really good job, they make time for her and they do what they need to do with her vehicle. She's been a customer for a long time.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Naperville, IL
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jeff said nothing was wrong with his service. He had no complaints.
This review was collected via phone interview by Customer Research Inc.

ZM
Zach M.
Naperville, IL
Audi A6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Zach said the facility did a great job on his behalf.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Naperville, IL
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Spoke with Katherine. She said the employees were easy to work with, they communicated well, and they were fast.
This review was collected via phone interview by Customer Research Inc.

VG
Vince G.
Naperville, IL
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Vince said the prices were fair, the service was timely and the staff kept him informed.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Wheaton, IL
Mercedes-Benz GLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Bill's daughter. She said this business squeezed him in when they were busy. They did a great job.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 138 in total