Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

221 Reviews

98% Would Recommend
Latest Review about 21 hours ago

Reviews


TM
Thomas O. M.
Naperville, IL
Audi S6
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2018
Super service
Great work at fair price
Mark H. from Becker Service Center responded on 10/16/2018

Thanks Tom!


Verified Customer
Naperville, IL
Toyota Corolla
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/24/2018
Very Pleased
I find Becker Service Center to be of high quality and honest. Not only do they do their work well, but also tell me when I don't need something done. They cost a bit more than other service organizations, but it's worth it.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Springfield, IL
Honda Civic Sdn
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/16/2018
Good service. Over priced
The work was done as promised and on time. I got the battery I wanted but $62 to install a battery is ridiculous!

I would recommend if you have money to burn

Verified Customer
Naperville, IL
Volvo XC90
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018
Quality work but nickel and dime you on items that should be ‘gratis’
High Quality work, comprehensive analysis and troubleshooting . Repeat/loyal customers should get a discount and not nickel and dimed on small things

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

EW
Evelyn W.
Romeoville, IL
Nissan Altima
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/26/2018
Quick service
I appreciate that I was able to get my car in quickly and they repaired it fast but I also felt I was pushed through. There is a crack in my fender that I was not told about and when I asked if my tire pressure was checked they said yes but when I got in my car the pressure still was 36 when it should be 32. They are very reasonably priced, which is nice but maybe they were too quick.

PO
Peggy O.
Naperville, IL
Nissan Murano
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2018
One thing I asked for...
I was SO disappointed. I use Becker exclusively. I asked that during my oil change my air pressure in the tires be checked, I was assured they would be checked. They weren’t. My check tire pressure light remains on.

AT
Arun T.
Naperville, IL
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Arun said the employees gave him a quote and did very good with working on his vehicle quickly.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Naperville, IL
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2018
Quick turnaround
The crew at Becker figured out the cause for the check engine light and had it repaired within 3 hours of letting me know what was wrong and the cost. They also recommended an oil change which was a bit pre-mature but had it done anyway.

LC
Laura C.
Naperville, IL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Spoke with John. He said he and Laura have always been very satisfied with the service this business provides. He recommends them often to family and friends.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Naperville, IL
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Mary said the staff might have charged her for more than needed to be done. The price was quite high and she does' t know for sure.
This review was collected via phone interview by Customer Research Inc.

MB
Melissa B.
Plainfield, IL
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018 Category: Service
Melissa said the pricing was a little high for labor. The staff knew what they were doing and were easy to talk to.
This review was collected via phone interview by Customer Research Inc.

MD
Matt D.
Naperville, IL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Matt said the business got him in without an appointment after he was told they could not. He said they are always busy which makes him somewhat reluctant to recommend.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/26/2018
Professional Knowledgeable
Diagnosis and replaced fuel pump same day

VK
Vince K.
Naperville, IL
Chrysler Pacifica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2018
The persons you work with on your car's troubles.
A place that and folks who gives you straight and honest information, recommendations and solutions. Becker Service, especially Jim, treats you like they really want you to be a repeat customer.

JG
John G.
Naperville, IL
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018
Brake work and more...
I have been going to Becker Service for a few years now and have been pleased with their quality of service.
It is often hard to find an honest auto repair service you can trust. I believe that Becker has been honest and always let me know when and what type of service is needed to keep my truck running safely.

JM
John M.
Naperville, IL
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
John said the employees did a good job explaining his problem, and the cost of the problem. He trusts them more than a dealership. He stated he feels confident.
This review was collected via phone interview by Customer Research Inc.

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