Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

184 Reviews

97% Would Recommend
Latest Review 5 days ago

Reviews


TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

CT
Cindy T.
Naperville, IL
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

KM
Kim M.
Naperville, IL
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018
Honest and reliable!
Becker is always fair, honest and professional. They do very good work and I will always bring my cars to them.

TM
Thomas O. M.
Naperville, IL
Audi S6
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/11/2018
Super service
Great work at fair price
Mark H. from Becker Service Center responded on 10/16/2018

Thanks Tom!


JR
John R.
Naperville, IL
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Car repair
Always honest and do a great job. I've been taking my cars here for 25 years.

DW
David W.
Naperville, IL
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Always great service.
Have been using Becker for a number of years. I have always found them to be very friendly and professional. Fair prices, dependable and trustworthy service to both my vehicles. They always call before preforming any services and are thourough in assessing my vehicles needs.

WW
Wendy W.
Naperville, IL
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Most honest car place ever!
Thank you to Becker Service Center for taking a look at my kids' car. Since I don't drive it often, I rely on these nice people to tell me if it's safe...or not. They handed me back my car saying it was just fine and didn't charge me a thing. HUGE peace of mind and great customer care!

JM
John M.
Naperville, IL
Pontiac Sunfire
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018
Great service
My 1998 Pontiac Sunfire needed service following tire damage. Becker Service resolved all issues with the vehicle in a very professional manner at a fair price. I bring all of my vehicles to Becker when mechanical work is needed .

AC
Al C.
Naperville, IL
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2018 Category: Service
Al said the staff was very helpful and professional. They did a complete service check on the vehicle and made a few great suggestions.
This review was collected via phone interview by Customer Research Inc.

MS
Michael S.
Naperville, IL
Subaru BRZ
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Great service
Great facility. Work is top quality and they are very easy to talk to about any repairs. Will definitely go back.

JL
John L.
Naperville, IL
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
John said the employees were excellent. They were friendly and he liked them.
This review was collected via phone interview by Customer Research Inc.

PB
Patrick B.
Naperville, IL
Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Patrick said the business does excellent work. They are very friendly and have good prices.
This review was collected via phone interview by Customer Research Inc.

JW
Jay W.
Plainfield, IL
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
Confidence and trust
Based on past experience with Becker, I was confident my grandson's Kia would be repaired properly and quickly. And at a fair price.

JE
Jesse E.
Naperville, IL
Mercedes-Benz SL500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
95 mercedes
Good prompt service and clean facility.

HP
Howard P.
Naperville, IL
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Oil change
As always they do a great job, they do not push unnecessary service or products.

SR
Sridhar R.
Naperville, IL
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Honest work
Always honest in their work. Do not do unnecessary work.

JC
Jacob C.
Romeoville, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Jacob said that the place had great service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 184 in total