Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

247 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

CT
Cindy T.
Naperville, IL
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

Verified Customer
Lisle, IL
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019
Great service
Love taking my car to Becker's. Courteous, prompt, explains what the car needs in great detail and also helps you prioritize repairs.

DM
Dave M.
Naperville, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Dave said the employees were very professional. Sam and Mike provided super work. They explained the work. They completed the work ahead of schedule. They completed the service at the right price.
This review was collected via phone interview by Customer Research Inc.

BG
Bill G.
Illinois
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Bill said the service was timely and the pricing was fair.
This review was collected via phone interview by Customer Research Inc.

JT
Jennifer T.
Bolingbrook, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Trustworthy
I have been a customer at Becker's for at least 10 years, when I owned a 5-speed. I have had the best experience with the shop with trustworthiness, prompt service and fitting me in if urgent situation, friendly advice.

SM
Steve M.
Naperville, IL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Honest
Very honest employees there. Took my car in for service based on an email from my fleet company. Becker found nothing wrong with the car. This was a case where other mechanics could have taken advantage of the situation. Moving forward they will have my business.

JF
Jack F.
Naperville, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
1996 Ford Explorer
Serviced handled very well and a good inspection included

JE
Jay E.
Champaign, IL
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Outstanding Service!
The work on my car was done in a timely fashion and they clearly explained all the issues. They are very professional and their prices are more than reasonable. I would highly recommend this place!

Verified Customer
Naperville, IL
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Honest, reasonable and consistent
If you’re looking for great service and a fair price please visit Becker’s. I’ve lived in Naperville for over 13 years, I started going to Becker’s maybe 10 years ago and never turned back... they’ve serviced 3 or 4 cars for me and I’ve been satisfied every single time. The honesty and consistency keeps me, we need more businesses like this.

RS
Rod S.
Naperville, IL
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Emergency repair
I've always had good luck here. Serviced my car in a time or emergency. And did it correctly as far as I can tell.

ST
Shelon T.
Naperville, IL
Porsche Cayenne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Shelon said she appreciated the business, she didn't have to wait and they gave her a good recommendation for a towing service.
This review was collected via phone interview by Customer Research Inc.

MM
Mark M.
Illinois
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/05/2019 Category: Service
Mark said the staff was responsive, and quick. The service was reasonably priced.
This review was collected via phone interview by Customer Research Inc.

MP
Mike P.
Naperville, IL
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Service, service, service!!!
These folks know the meaning of excellent customer service!

BB
Brooke B.
Naperville, IL
Ford Flex
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Always a pleasure.
Always a pleasure at Becker. Their service is top notch and gives me peace of mind knowing they're there when we need them.

BG
Boyce G.
Naperville, IL
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Boyce said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

DF
Dorothy F.
Countryside, IL
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Dorothy said this business's staff is always pleasant to work with and they were honest about the work her vehicle needed.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 247 in total