Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

221 Reviews

98% Would Recommend
Latest Review about 19 hours ago

Reviews


TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

CT
Cindy T.
Naperville, IL
Kia Sportage
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

GG
Gloria G.
Naperville, IL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/17/2018
Quality service
Effective

RH
Robert H.
Naperville, IL
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Robert said it was fine.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Naperville, IL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Great !
Great service! Great communication! Work needed explained in easy to understand terms. Quality work!

JW
Jeff W.
Naperville, IL
Lexus RX 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2018
Always able to get an appointment and have service when needed
Friendly and knowledgable! Dan is wonderful and truly knows everything about mechanics and doesn't try to sell you what isn't needed

AB
Aarin B.
Naperville, IL
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Aarin said the staff were friendly, and they were great. Things were really well priced.
This review was collected via phone interview by Customer Research Inc.

CZ
Craig Z.
Naperville, IL
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Great customer service
Always provides accurate information on all auto repairs. Nobody better in the business

Verified Customer
Wheaton, IL
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Great service
After years of bringing my BMW to the dealership, Becker service was recommended to me as an alternative. I am most impressed by their great, honest and comprehensive service. I only wish I would have discovered them sooner.

Verified Customer
Bolingbrook, IL
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2018
Great Service
The service was great and I appreciated the communication with me throughout the process.

Verified Customer
Naperville, IL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Great Service!!!
As always they did a wonderful job and quick service.

GS
Gene S.
Naperville, IL
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018
Thank You
Becker Service Center does great work. They communicated well and worked quickly.

DL
Daphne L.
Naperville, IL
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/23/2018
Reliable service near me
Becker Service provides courteous, reliable service and is close to my home.

DB
Dave B.
Naperville, IL
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2018
Pre winter check up
As has always been the case, the work was done very well, in a timely manner and at a very fair price. Most importantly, I trust Becker Service with my car’s maintenance needs.

CC
Carolyn C.
Naperville, IL
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Becker Auto
I have never been disappointed with my service at Becker’s. Customer service is the best!

JL
Jacqueline L.
Naperville, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018
Excellent response
I had placed an earlier review expressing dissatisfaction with a price charged for a battery replacement. Well, Becker pays attention! They called me a few days later. It was a computer error that charged me the incorrect price and they credited me.

It always pays to check it out. But they were great.

LO
Laura O.
Naperville, IL
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Laura said they are friendly, knowledgeable, efficient and quick.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 221 in total