Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

158 Reviews

97% Would Recommend
Latest Review about 15 hours ago

Reviews


TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

CT
Cindy T.
Naperville, IL
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

RT
Rahul T.
Naperville, IL
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

AB
Anne B.
Naperville, IL
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018
Outstanding Service
Called ahead for an appointment, and received one for the exact day and time I requested. The repair was larger than I had anticipated, but appreciate the attention given to my car so that everything could be handled in one visit. All problems were discussed in advance of repairs being made, and price was more than fair.
I Highly recommend Becker Service Center!!

BO
Brian O.
Naperville, IL
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Brian said the business does great work. They are very trustworthy and competitively priced.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Naperville, IL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Jim said he has used this business for years. The staff find the problem, they fix the problem and it is no nonsense.
This review was collected via phone interview by Customer Research Inc.

LC
Laura C.
Naperville, IL
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Spoke with John. He said he and Laura have always been very satisfied with the service this business provides. He recommends them often to family and friends.
This review was collected via phone interview by Customer Research Inc.

KD
kathy D.
Naperville, IL
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Kathy said the work was scheduled and the business was very prompt. The prices could have been lower.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Naperville, IL
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Good communication action and advice
Becker’s always lets us know about the status of our car and things we need to know about in the future.

VH
Vance H.
Norristown, PA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
Vance said it was good at the place.
This review was collected via phone interview by Customer Research Inc.

BT
Bob T.
Naperville, IL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Quick turnaround
Asked Jim Becker to have car ready by 4 pm the next day. He called less than an hour later to tell me that everything checked out OK and all that needed to be done was an oil and filter change. The next morning at 9 am he called to say the car was ready for pick-up.

GS
Gail S.
Naperville, IL
Porsche Cayenne
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
Center of Excellence
We have used Becker’s for the last 20 years for service on all our vehicles, imports and domestics. Service, whether routine or complex has always been of the highest standards and reasonably priced. Jim is extremely helpful and goes out of his way to explain what needs to be done.

MB
Matt B.
Oakbrook Terrace, IL
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Matt said the business has quick service and the staff has friendly attitudes.
This review was collected via phone interview by Customer Research Inc.

MR
Mary R.
Naperville, IL
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/20/2018 Category: Service
Mary said the staff might have charged her for more than needed to be done. The price was quite high and she does' t know for sure.
This review was collected via phone interview by Customer Research Inc.

JE
Jay E.
Champaign, IL
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Jay said the work was excellent.
This review was collected via phone interview by Customer Research Inc.

BH
Bargina H.
Illinois
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Bargina said the staff did everything right.
This review was collected via phone interview by Customer Research Inc.

KM
Kim M.
Naperville, IL
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018
Honest and Trustworthy
I highly recommend Becker. They are always honest and professional and have never let us down.

MD
Mary D.
Naperville, IL
Buick Enclave
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Mary said it was great customer service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 158 in total