Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

138 Reviews

96% Would Recommend
Latest Review 9 days ago

Reviews


TW
Tyler W.
Naperville, IL
Chevrolet Monte Carlo
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Tyler said he came in for an oil change and to get his brakes checked out. He was surprised that he was charged $30 to have his brakes checked.
This review was collected via phone interview by Customer Research Inc.

DS
Don S.
Naperville, IL
Toyota FJ Cruiser
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/24/2018
Professional Knowledgeable
Honest evaluation of inspection. Repair done same day. Pricing was high, didn't save over going to dealer. Over $60 labor to replace 2 bulbs, was not notified before hand. $50 labor for cabin filter replacement
Over $900 for front brakes,new rotors, discs and pads was new genuine Toyota parts

CT
Cindy T.
Naperville, IL
Kia Sportage
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/19/2018 Category: Service
Cindy said the service was good at the business. However, she said it was very expensive.
This review was collected via phone interview by Customer Research Inc.

RT
Rahul T.
Naperville, IL
Toyota Camry
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Overall Rating 1/5rating 1rating 1rating 1rating 1
12/22/2017
Charge..Charge.. Charge
I got big work done on my car. Timing belt, water pump, total $1000+. I take the car for a road trip and notice my car is using gas at 2X rate. Soon enough check engine light comes up. I bring back the car in few days and tell them the issue. They should have apologized and taken a look at the car. Instead, they charge me for $106 for *diagnosing* check engine light and then recommend catalytic converter replacement. After reset of the computer, my car is running fine. The place is not focused on customer service and seems to be extremely focused on how to make maximum money from them

KD
Kevin D.
Naperville, IL
Ford Escape
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2017
Didn't fix the problem
Had them check for squeak in engine. Said they took care of it but the problem still persists

TO
Thomas O.
Naperville, IL
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Thomas said that the facility provides service in a timely manner, gives accurate diagnoses and does good quality work.
This review was collected via phone interview by Customer Research Inc.

AS
Arthur S.
Naperville, IL
Buick Lucerne
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Dorota. She said the employees are doing a really good job, they make time for her and they do what they need to do with her vehicle. She's been a customer for a long time.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Naperville, IL
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jeff said nothing was wrong with his service. He had no complaints.
This review was collected via phone interview by Customer Research Inc.

ZM
Zach M.
Naperville, IL
Audi A6
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Zach said the facility did a great job on his behalf.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Naperville, IL
Acura TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Spoke with Katherine. She said the employees were easy to work with, they communicated well, and they were fast.
This review was collected via phone interview by Customer Research Inc.

VG
Vince G.
Naperville, IL
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Vince said the prices were fair, the service was timely and the staff kept him informed.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Wheaton, IL
Mercedes-Benz GLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Bill's daughter. She said this business squeezed him in when they were busy. They did a great job.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Naperville, IL
Oldsmobile Alero
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018
A Customer for Over 30 Years
The knowledge, competence & honesty of the folks @ Becker make this the place I go to insure that my car is reliable & safe.

JM
John M.
Naperville, IL
Acura MDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Spoke with Joan. She said she had no complaints and the staff got her in when she wanted them to. She said they did what she wanted them to do.
This review was collected via phone interview by Customer Research Inc.

KF
Karen F.
Bolingbrook, IL
Chevrolet Equinox
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Karen said that she has been going to the facility for a very long time.
This review was collected via phone interview by Customer Research Inc.

JL
Jeffrey L.
Naperville, IL
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Friendly Courteous detailed explanation of repairs complete on time
See Review

DK
Dave K.
Naperville, IL
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Consistent quality and friendly service
I have been a customer for over 15 years and have used Becker for six of my cars. The work always meets or exceeds my expectations. Reliable, prompt service every time.

BS
Brian S.
Naperville, IL
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
SERVICE
THEY ARE ALWAYS PROFESSIONAL AND COURTEOUS. WHAT I LIKE THE BEST IS THEIR HONESTY. THEY WILL TELL YOU WHEN SOMETHING NEEDS SERVICED AND WHEN SOMETHING CAN WAIT.

MO
Mike O.
Naperville, IL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Mike said they did what they were supposed to do. The price and service were good.
This review was collected via phone interview by Customer Research Inc.

MD
Matt D.
Naperville, IL
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Matt said the business got him in without an appointment after he was told they could not. He said they are always busy which makes him somewhat reluctant to recommend.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 138 in total