Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1252 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


AS
ANTONIO S.
Springfield, MO
Chevrolet TrailBlazer
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/15/2019
Way over priced
The staff is very friendly and they were quick to get my vehicle looked at but charged me an arm and a leg to tell me something I already knew was wrong and tried to tell me there was other things needing attention that didn't need attention then proceed to tell me itd be over 500 bucks for a starter a part that costs 160 and only takes literally 5 minutes to put in

Verified Customer
Jefferson City, MO
Mercury Montego
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/19/2019
Absolutely disappointed.
I have used this shop several times over the years because I felt that they were genuine and honest. After realizing I have 500+ dollars worth of work due everytime I visit I decided to get a 2nd,3rd and 4th opinion. The work that I was told needed to be done and that was preventing my car from passing inspection wasn't needed at all. Had I not gotten other opinions I would have ended up paying 500+ dollars for work that wasn't needed. I am disappointed. I have recommended this place to many people.
Danny from The Auto Shop responded on 07/29/2019

Thank you for your recent visit to our location in which we conducted a Missouri State Inspection on 7/15/19.  At that time our licensed state inspector found your passenger outer tie rod end to be loose, which fails the safety inspection.  If you had to go to 3 other shops before a licensed inspector would pass your vehicle then I question the last inspector who would pass it.  I am concerned you are driving with a loose safety part.  Please let us know if we can help in any way.  


TK
TIM K.
Jefferson City, MO
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2019
Will not come back
Very disappointed. They couldn’t diagnose the problem correctly the first time and expect me too keep putting in more money while they guess at what the problem is. I wish I hadn’t recommended them to friends. They are nice people, but bad mechanics.
Danny from The Auto Shop responded on 07/29/2019

Tim, 
In April 2019 we replaced your air conditioning compressor due to a leak.  In July, 2019 the refrigerant level was good, but found temperature sensor inside dash was not allowing a/c to be turned on and the customer declined repair. These are separate issues. 
We are sorry you feel this way and wish the best of luck to you. 


CH
Chandler H.
Jefferson City, MO
Chrysler 300
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019 Category: Service
Chandler said when he took his vehicle to the business they did a diagnostic and told him what was wrong. The staff told him how much it would cost, which he thought was pretty expensive so he tried to fix the vehicle himself. He then he tried to go back to the business but they refused to repair his vehicle. They told him that they didn't want customers who took advantage of their services even though he paid for the diagnostic. The staff made him tow his vehicle off of their property.
This review was collected via phone interview by Customer Research Inc.
Danny C. from The Auto Shop responded on 04/25/2019

Chandler, we are sorry you had this experience.  When you brought your vehicle to us on March 29th, 2019 you stated it would not start and asked if someone could pick you up at home and bring you to work, which we did.  After testing your vehicle, we found that the battery and the alternator tested bad and would need to be replaced.  You and your father discussed openly in front of our other customers how you could get the part cheaper and do it yourself. We agreed, as any "do it your self" project you will save money doing it that way. 

You towed your vehicle away and declined our services.  We stated that we would reimburse your towing as we did with all our customers. Then you towed your vehicle back to us on April 9, 2019 after 518 miles were put on your vehicle. You stated  that our "diagnostic" wasn't correct and your car would not start.  Although we did not do the repair and the vehicle had been driven for 518 miles, we provided a free test (value of $79.95) to determine your vehicle's issues.  We found and informed you that your battery and alternator are testing ok, but that you had a new problem, which is a voltage drop from battery (which is located in trunk) to the postive jump start post underhood. We informed you this would take additional testing to determine the problem.  However, we decided at this time to decline to test or make repairs on your vehicle due to our first interaction, as it was not satisfactory to you. Sincerely, Danny and Kelley Crawford


BS
BRITNEY S.
Centertown, MO
Kia Soul
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2018
Brittney Sawyer
You guys are the worst! I'll never take my Kia to you again. You inflate the prices and make up problems just to get more money out of me!!

CB
Candice B.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2017
So Disappointed
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.

DD
Donna D.
Jefferson City, MO
Chevrolet Malibu
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Donna said her vehicle is still not working. This business did not fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Danny from The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 


TB
Thomas B.
New Bloomfield, MO
Chevrolet Corvette
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2013 Category: Service
Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
This review was collected via phone interview by Customer Research Inc.
Danny C. from The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!

CC
Customer C.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/03/2012
Owner Contact
Wished the website offered a email address for Danny personally to discuss issues that some may prefer not to leave on this comment site for all to see.

TG
TONY G.
Jefferson City, MO
Toyota Camry
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2012
Auto Maintenance
As always great service.