Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1002 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


GT
George T.
Jefferson City, MO
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spoke with Peggy. She said she has used this business several times. The employees made sure her vehicle was fixed correctly. Even when something wasn't quite right, they would fix it and make good on it.
This review was collected via phone interview by Customer Research Inc.

VW
VERNON W.
Jefferson City, MO
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
tire
had a nail in a tire ,, shop was busy ,, but they fixed my problem in about 30 min so i was out and back to doing my normal running errands

PS
Paul S.
Jefferson City, MO
Cadillac Deville
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Paul said this business was pretty good and they always fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

SR
Shirley R.
Jefferson City, MO
Mercury Grand Marquis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Shirley said everybody was nice, but the price was higher than she expected.
This review was collected via phone interview by Customer Research Inc.

JH
JASON H.
Jefferson City, MO
Chevrolet Lumina
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Great as Always!
They were able to get my car in on Monday, even without an appointment. Problem was fixed promptly and for less than expected. Thank you!

JR
Joseph R.
Jefferson City, MO
Jeep CJ5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Joseph said the business did everything he needed done. He said they did a good job and the price was good.
This review was collected via phone interview by Customer Research Inc.

DN
Duane N.
Holts Summit, MO
Mercury Mariner
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Duane said the staff provided quality work. He appreciated the good work.
This review was collected via phone interview by Customer Research Inc.

VW
VERNON W.
Jefferson City, MO
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018
oil change
appt time was met and my van was checked and oil checked, all was in
in timely matter and I was in and out as always .

JF
Joe F.
Jefferson City, MO
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Joe said the work got done in a timely manner, and everyone was kind and helpful with everything.
This review was collected via phone interview by Customer Research Inc.

MS
Madison S.
Jefferson City, MO
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Spoke with Madison's father. He said the staff took great care of him and if they do not fix the problem right the first time they will take a second look to ensure the vehicle is fixed right.
This review was collected via phone interview by Customer Research Inc.

TJ
Teresa J.
Missouri
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Teresa said the staff provided an enjoyable experience all around. Especially the emails, and the text updates about the service being done.
This review was collected via phone interview by Customer Research Inc.

BS
Bruce S.
Missouri
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Bruce said the staff was friendly, provided a discount, and he appreciated the shuttle home, and back.
This review was collected via phone interview by Customer Research Inc.

EW
Erin W.
Jefferson City, MO
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Erin said the business does a great job at diagnosing her vehicle, they do not up sell and they do a great job of explaining the services. The business gives a realistic time frame for services to be completed and they are always able to get her in.
This review was collected via phone interview by Customer Research Inc.

JB
Jennifer B.
Versailles, MO
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Jennifer said everyone was very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
California, MO
Toyota Sequoia
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Spoke with James wife. She said the facility provides good service.
This review was collected via phone interview by Customer Research Inc.

MT
Mike T.
Missouri
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Mike said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SK
Steve K.
Jefferson City, MO
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Steve said Danny was able to take care of his vehicle and he had no problems.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Ava, MO
Ford Econoline
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
John said the staff did a good job. They're good diagnosticians.
This review was collected via phone interview by Customer Research Inc.

MS
Megann S.
Jefferson City, MO
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Megann said she's always had good work from there. They're honest and they don't hold her up on the prices.
This review was collected via phone interview by Customer Research Inc.

RW
RYAN W.
Jefferson City, MO
GMC Acadia
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
A/C
I've used The Auto Shop many times with always great service. My wife's A/C went out in her 2013 GMC Acadia. Brought it in and they called in a timely manner said they could not find the leak but believe is in the rear evaporator core but would need to charge another hour to confirm that's the issue. I said yes that's fine I need to find the source of the leak. Later they call and said would be 1050$ for the repair. I called local parts store bought a the same lifetime warranty part for $89.99. I then go to pick up my wife's car asked how long it would take to fix they said start to finish 4 hours. I don't know what their rate is but say its 100$ even at that it comes 400 plus the part say they mark up to 200 we are at 600 then 75 to recharge is only 675$. I feel like they were taking advantage of someone who needed ac fixed knowing most people will pay because they think of it as a need not a luxury. Very dissatisfied with them guess I'll be on the hunt for a new shop. I replaced the part myself and had another shop charge the ac system for me.