Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1220 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Jefferson City, MO
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Knowledgeable, Friendly, Courteous and Excellent Auto Repair Service
Knowledgeable, Friendly, Courteous and Excellent Auto Repair Service. Keep these folks in mind for your next repair. Will definitely come back and refer others to The Auto Shop!

EB
ELEANOIRE B.
Jefferson City, MO
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Good customer service
The work is good and honest and there is good customer service!

TK
TIM K.
Jefferson City, MO
Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2019
Will not come back
Very disappointed. They couldn’t diagnose the problem correctly the first time and expect me too keep putting in more money while they guess at what the problem is. I wish I hadn’t recommended them to friends. They are nice people, but bad mechanics.

DF
DONNA F.
Jefferson City, MO
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Great service with technicians I can trust.
I always get great service at the Auto Shop. Even though they are very busy they always seem to make you feel like what they are doing to your car is important and try to get it done as quickly as possible

SR
SHARRIE R.
Jefferson City, MO
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Friendliness
Excellent customer service. We will definitely be going back.

CL
CHARLIE L.
Jefferson City, MO
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
They go the extra mile ...literally!
Not only did they do a good job and are fast, but when I forgot to leave them my keys they came and picked them up. No extra charge. Service with a smile and reasonably priced. What more can you ask for?

CQ
CONNOR Q.
Jefferson City, MO
Chevrolet Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/08/2019
Can be overpriced at times.
Quoted me 500 dollars to replace my brake lines. Only one needed replaced so I replaced it myself for 20 dollars. You didn’t even quote me the price of just replacing the one. You only quoted me the price of replacing all of them. I have never come here and payed less than 5 or 600 dollars for fairly small things that shouldn’t cost so much. Don’t get me wrong they do amazing work and are very knowledgeable, just overpriced.

DR
DEBBIE R.
Jefferson City, MO
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Great Service!
Thanks guys for always accommodating me and for the friendly service! It’s great to be able to come to someone you can trust! Keep up the great work!

DM
DAVID M.
Jefferson City, MO
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019
Very professional and cost competitive
A very professional operation and ver cost competitive

JW
JOHN W.
Jefferson City, MO
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019
Analysis of Check Engine Light
Had a check engine plus other lights come on. The Auto Shop did the analysis and couldn’t find anything wrong with the parts being called out. Tried to make them fail. Reset the lights and told me to drive it for 30 days and if they came back on they would take care of it then. A great technique to avoid just changing parts that may not be bad.

JK
JON K.
Jefferson City, MO
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Excellent.
Quality work with honest and friendly customer service.

Verified Customer
Jefferson City, MO
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Toyota Sienna
Danny and Kelly are always great to work with.

JA
JOSHUA A.
Jefferson City, MO
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019
Services
Experience was great

LC
LUCAS C.
Jefferson City, MO
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Awesome.
I always have a great experience at your shop, you always explain things so that I can understand and give me an honest answer to whether I can wait for maintenance or if it's something in emediate need of attention. Keep up the good work!

CB
COURTNEY B.
Columbia, MO
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Jeep patriot
Staff is friendly and got me in the same day I called.

TW
TERRY W.
Jefferson City, MO
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
Fast and friendly
Fair, and honest. Nice people.

Verified Customer
Jefferson City, MO
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/19/2019
That the employees of The Auto Shop treat you friendly and explain what's wrong with your vehicle and try to explain it in common language...
Good ...Friendly....and finished in a timely manner....

Verified Customer
Jefferson City, MO
Pontiac Aztek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019
Wonderful experience
Very impressed with everyone we encountered at the shop. They have the cleanest office and waiting area I've ever seen at a garage. Inspection was done in a timely manner. I will definitely be a regular customer for auto repairs and inspections!

CT
Connie T.
Jefferson City, MO
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Connie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BK
BECKY K.
Jefferson City, MO
Toyota Yaris iA
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/10/2019
Decent
It took a bit more time than anticipated, but they would drop you off somewhere if needed.

They struggled to reset my Toyota sensors, but so does the dealership where I bought it. They wanted to disagree with me about some of the reset issues with sensors in my car, but did finally do as I asked once I said, “we should make a bet” on who is going to be right.

My biggest issue is that they wanted to replace a “cabin filter” for $107. I asked what this filter does and was told it cleans the air coming into my car. I will die of smog inhalation before I will pay that for a filter replacement. Further, upon some investigation it appears that is a highly inflated price. I work too hard for my money to be sold nonsense items. Luckily, life has given be experience enough to say “no” in these types of situations, but I don’t feel it’s right to even offer that to customers without fill disclosure of the necessity of the filter (which is about zero).

The owner was great once he was brought on to assist with some of the sensor issues; and, overall I have heard good things about this company. I believe today was not the best experience and hope it’s better moving forward.