Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1059 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


CB
Candice B.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2017
So Disappointed
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.

DD
Donna D.
Jefferson City, MO
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Donna said her vehicle is still not working. This business did not fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Danny from The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 


TB
Thomas B.
New Bloomfield, MO
Chevrolet Corvette
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2013 Category: Service
Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
This review was collected via phone interview by Customer Research Inc.
Danny C. from The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!

CC
Customer C.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/03/2012
Owner Contact
Wished the website offered a email address for Danny personally to discuss issues that some may prefer not to leave on this comment site for all to see.

TG
TONY G.
Jefferson City, MO
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/09/2012
Auto Maintenance
As always great service.

RW
RYAN W.
Jefferson City, MO
GMC Acadia
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
A/C
I've used The Auto Shop many times with always great service. My wife's A/C went out in her 2013 GMC Acadia. Brought it in and they called in a timely manner said they could not find the leak but believe is in the rear evaporator core but would need to charge another hour to confirm that's the issue. I said yes that's fine I need to find the source of the leak. Later they call and said would be 1050$ for the repair. I called local parts store bought a the same lifetime warranty part for $89.99. I then go to pick up my wife's car asked how long it would take to fix they said start to finish 4 hours. I don't know what their rate is but say its 100$ even at that it comes 400 plus the part say they mark up to 200 we are at 600 then 75 to recharge is only 675$. I feel like they were taking advantage of someone who needed ac fixed knowing most people will pay because they think of it as a need not a luxury. Very dissatisfied with them guess I'll be on the hunt for a new shop. I replaced the part myself and had another shop charge the ac system for me.

TS
TAMI S.
Jefferson City, MO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2015
Does not do what is requested
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Danny from The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  


LS
Leann S.
Russellville, MO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2013 Category: Service
Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
This review was collected via phone interview by Customer Research Inc.

AB
Aaron B.
New Bloomfield, MO
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/27/2018 Category: Service
Aaron said the cost was high.
This review was collected via phone interview by Customer Research Inc.

AS
Amanda S.
Jefferson City, MO
Cadillac SRX
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2018 Category: Service
Amanda said she was charged twice for the diagnosis on her vehicle. It still has the same issue. She stated it has been a battle paying this business for the same issue. However, the staff was really nice.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Rolla, MO
Ford Econoline Wagon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/05/2017 Category: Service
James said he had this business check out his vehicle but they forgot to put the spark plug back in.
This review was collected via phone interview by Customer Research Inc.
Danny from The Auto Shop responded on 12/13/2017

Per James' request we left spark plugs out of engine, Van was towed to and from the shop with worn out engine that does not run. Sorry for any mis-understanding.Danny


AD
Ashley D.
Jefferson City, MO
Saturn Ion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/10/2017 Category: Service
Ashley said this business said she needed certain services when she didn't. They did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

JM
JASON M.
Jefferson City, MO
Chevrolet Traverse
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/30/2016
Great and friendly service, as always....but, longer wait time than usual this visit
My appointment was for 11:00, but it was close to 11:30 (give or take 5-10 min) before my car was taken back. I ended up getting back to work 15 minutes late.

SW
Shyla W.
Jefferson City, MO
Pontiac Grand Prix
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2014 Category: Service
Shyla said the price was too high.
This review was collected via phone interview by Customer Research Inc.

VK
Virginia K.
Jefferson City, MO
Hyundai XG350
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2013 Category: Service
Virginia said she liked everything. The gentlemen were pleasant and friendly. Her relative said they were priced high, so she did not have the work done. She will bring the vehicle back for light maintenance after he fixes the current repair problem. Everything was fine except the cost.
This review was collected via phone interview by Customer Research Inc.

TC
Tim C.
Jefferson City, MO
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Tim said he was happy with the service at this facility.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Columbia, MO
Ford Fusion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
James said the work was good. The employees did not call him with an update on his vehicle. His appointment took all day.
This review was collected via phone interview by Customer Research Inc.

MS
Miles S.
Jefferson City, MO
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Miles said the staff was nice.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Jefferson City, MO
Cadillac Deville
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Paul said this business was pretty good and they always fix his vehicle.
This review was collected via phone interview by Customer Research Inc.

VW
VERNON W.
Jefferson City, MO
Chrysler Town & Country
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2018
oil change
appt time was met and my van was checked and oil checked, all was in
in timely matter and I was in and out as always .