99% Would Recommend
Latest Review 3 days ago
Candice B. on 11/20/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"So Disappointed"
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.
Service Date: 11/20/2017
Review Created: 11/20/2017 01:44 PM
Donna D. on 07/27/2015
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Donna said her vehicle is still not working. This business did not fix her vehicle.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/14/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Danny at The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 

Thomas B. on 05/22/2013
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Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 05/15/2013
Review Created: 05/22/2013
This review was collected via phone interview by Customer Research Inc.
Danny C. at The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!
Customer C. on 04/03/2012
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"Owner Contact"
Wished the website offered a email address for Danny personally to discuss issues that some may prefer not to leave on this comment site for all to see.
Review Created: 04/03/2012 12:38 PM
TONY G. on 02/09/2012
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Auto Maintenance"
As always great service.
Vehicle: Toyota Camry
Service Date: 02/08/2012
Review Created: 02/09/2012 09:07 AM
TAMI S. on 10/20/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Does not do what is requested "
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Vehicle: Ford Explorer
Service Date: 09/22/2015
Review Created: 10/20/2015 09:08 AM
Danny at The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  

Leann S. on 02/23/2013
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Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
Vehicle: Ford Explorer
Category: Service
Service Date: 02/13/2013
Review Created: 02/23/2013
This review was collected via phone interview by Customer Research Inc.
Amanda S. on 01/03/2018
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Amanda said she was charged twice for the diagnosis on her vehicle. It still has the same issue. She stated it has been a battle paying this business for the same issue. However, the staff was really nice.
Vehicle: Cadillac SRX
Category: Service
Service Date: 12/04/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
James C. on 12/05/2017
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James said he had this business check out his vehicle but they forgot to put the spark plug back in.
Vehicle: Ford Econoline Wagon
Category: Service
Service Date: 11/29/2017
Review Created: 12/05/2017
This review was collected via phone interview by Customer Research Inc.
Danny at The Auto Shop responded on 12/13/2017

Per James' request we left spark plugs out of engine, Van was towed to and from the shop with worn out engine that does not run. Sorry for any mis-understanding.Danny

Ashley D. on 08/10/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Ashley said this business said she needed certain services when she didn't. They did a pretty good job.
Vehicle: Saturn Ion
Category: Service
Service Date: 07/21/2017
Review Created: 08/10/2017
This review was collected via phone interview by Customer Research Inc.
JASON M. on 03/30/2016
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"Great and friendly service, as always....but, longer wait time than usual this visit"
My appointment was for 11:00, but it was close to 11:30 (give or take 5-10 min) before my car was taken back. I ended up getting back to work 15 minutes late.
Vehicle: Chevrolet Traverse
Service Date: 03/29/2016
Review Created: 03/30/2016 05:41 AM
Shyla W. on 02/22/2014
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Shyla said the price was too high.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 01/22/2014
Review Created: 02/22/2014
This review was collected via phone interview by Customer Research Inc.
Virginia K. on 10/09/2013
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Virginia said she liked everything. The gentlemen were pleasant and friendly. Her relative said they were priced high, so she did not have the work done. She will bring the vehicle back for light maintenance after he fixes the current repair problem. Everything was fine except the cost.
Vehicle: Hyundai XG350
Category: Service
Service Date: 09/23/2013
Review Created: 10/09/2013
This review was collected via phone interview by Customer Research Inc.
Lee E. on 03/07/2018
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Lee said he received good service.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 01/31/2018
Review Created: 03/07/2018
This review was collected via phone interview by Customer Research Inc.
Gary G. on 02/07/2018
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Gary said the business gave him a military discount and he really appreciated that. He was short of time. They worked him in and that was appreciated, also.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/19/2018
Review Created: 02/07/2018
This review was collected via phone interview by Customer Research Inc.
Lee E. on 12/20/2017
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Lee said he was pleased with the overall service. The employees took good care of him. They got his vehicle in and out in a timely manner.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Gene S. on 12/07/2017
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Gene said he said he would recommend the business for service.
Vehicle: Dodge Pickup
Category: Service
Service Date: 12/05/2017
Review Created: 12/07/2017
This review was collected via phone interview by Customer Research Inc.
Eric P. on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Eric said that in the initial quote he was given an estimate on the price of how much it was going to cost him to have his bearings replaced. They initially quoted him around $450 and it came back to be about $487. It was more expensive because they had to do a 4 wheel expense alignment vs a 2 wheel alignment. They misquoted the initial price of what it was going to cost him.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/15/2017
Review Created: 11/20/2017
This review was collected via phone interview by Customer Research Inc.
William R. on 11/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
William said he would recommend this business for service.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 11/03/2017
Review Created: 11/07/2017
This review was collected via phone interview by Customer Research Inc.
AMBER M. on 10/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Always helpful and great knowledge."
They are always great to deal with. Courteous and knows all aspects of your car. Has great technology to help pin point your issues.
Vehicle: Mazda Mazda5
Service Date: 10/17/2017
Review Created: 10/18/2017 09:40 PM
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