99% Would Recommend
Latest Review 6 days ago
Candice B. on 11/20/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"So Disappointed"
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.
Service Date: 11/20/2017
Review Created: 11/20/2017 01:44 PM
BRITTNEY W. on 09/25/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing service"
I have had the best service ever. I will continue to keep coming here.
Vehicle: Ford Fusion
Service Date: 09/20/2017
Review Created: 09/25/2017 05:41 AM
TAMI S. on 10/20/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Does not do what is requested "
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Vehicle: Ford Explorer
Service Date: 09/22/2015
Review Created: 10/20/2015 09:08 AM
Danny at The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  

Donna D. on 07/27/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Donna said her vehicle is still not working. This business did not fix her vehicle.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/14/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Danny at The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 

Thomas B. on 05/22/2013
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Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 05/15/2013
Review Created: 05/22/2013
This review was collected via phone interview by Customer Research Inc.
Danny C. at The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!
Leann S. on 02/23/2013
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
Vehicle: Ford Explorer
Category: Service
Service Date: 02/13/2013
Review Created: 02/23/2013
This review was collected via phone interview by Customer Research Inc.
Kim P. on 01/15/2018
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Kim said this business was excellent to work with. The staff were quick and did a wonderful job for a great price.
Vehicle: Lexus RX 350
Category: Service
Service Date: 01/02/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
JASON H. on 01/13/2018
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"Great Job as always!"
They got out car in and out quickly. Final cost was true to the estimate given. Now we can continue to drive with peace of mind!.
Vehicle: Honda Civic Cpe
Service Date: 01/10/2018
Review Created: 01/13/2018 08:39 AM
Paul S. on 01/13/2018
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Paul said he has been using the business for years and is always satisfied with the service.
Vehicle: Ford Ranger
Category: Service
Service Date: 01/12/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
AMY T. on 01/08/2018
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"Always honest and professional"
Please change the email to athrash@communityaction.org
Vehicle: Chevrolet Malibu
Service Date: 01/04/2018
Review Created: 01/08/2018 07:25 AM
STEVE W. on 01/06/2018
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"240K miles and still going!"
The team always goes above and beyond to be friendly, plus I can trust them to take care of what my car needs. I also trust when they recommend a service that I had not thought of. I also noticed the interaction of the mechanics, they are not only good at their jobs, they also seem to enjoy working at the Auto Shop. That tells me that Danny inspires the whole team to work together and he promotes a great place to work. Of course, the front desk staff is always great to work with. Thanks for taking care of my vehicles.
Vehicle: Honda Civic
Service Date: 01/05/2018
Review Created: 01/06/2018 06:03 AM
Melissa W. on 01/06/2018
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Melissa said the business did a really good job. The staff were very professional and explained things well.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Amanda S. on 01/03/2018
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Amanda said she was charged twice for the diagnosis on her vehicle. It still has the same issue. She stated it has been a battle paying this business for the same issue. However, the staff was really nice.
Vehicle: Cadillac SRX
Category: Service
Service Date: 12/04/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Ruby K. on 01/03/2018
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Ruby said the service from the business is good. They get her in when needed. They have wonderful people working with them. They were kind and courteous.
Vehicle: Pontiac Montana
Category: Service
Service Date: 12/15/2017
Review Created: 01/03/2018
This review was collected via phone interview by Customer Research Inc.
Rhonda T. on 12/29/2017
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Rhonda said the business is friendly, and personable. They get the job done, and they do great work. Danny and his team are excellent.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/18/2017
Review Created: 12/29/2017
This review was collected via phone interview by Customer Research Inc.
ALLEN B. on 12/23/2017
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"Great People"
Friendly staff, knowledgable mechanics, good pricing!
Vehicle: Toyota Prius
Service Date: 12/13/2017
Review Created: 12/23/2017 01:43 PM
DIANE R. on 12/23/2017
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"Recommend highly. "
Excellent customer service. Prompt and very thorough. Very friendly atmosphere and owner made sure i understood what the problem was with my car.
Vehicle: Suzuki Grand Vitara
Service Date: 12/21/2017
Review Created: 12/23/2017 05:14 AM
Lee E. on 12/20/2017
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Lee said he was pleased with the overall service. The employees took good care of him. They got his vehicle in and out in a timely manner.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/14/2017
Review Created: 12/20/2017
This review was collected via phone interview by Customer Research Inc.
Doris A. on 12/15/2017
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Doris said they were efficient and nice.
Vehicle: Buick LeSabre
Category: Service
Service Date: 12/05/2017
Review Created: 12/15/2017
This review was collected via phone interview by Customer Research Inc.
VERNON W. on 12/14/2017
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"oil change"
got the oil change and tires checked , along with anti freeze reading ,,was in and out in about 45 mins great service as always .
Vehicle: Chrysler Town & Country
Service Date: 12/05/2017
Review Created: 12/14/2017 08:26 PM
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