Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1059 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


RW
RYAN W.
Jefferson City, MO
GMC Acadia
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
A/C
I've used The Auto Shop many times with always great service. My wife's A/C went out in her 2013 GMC Acadia. Brought it in and they called in a timely manner said they could not find the leak but believe is in the rear evaporator core but would need to charge another hour to confirm that's the issue. I said yes that's fine I need to find the source of the leak. Later they call and said would be 1050$ for the repair. I called local parts store bought a the same lifetime warranty part for $89.99. I then go to pick up my wife's car asked how long it would take to fix they said start to finish 4 hours. I don't know what their rate is but say its 100$ even at that it comes 400 plus the part say they mark up to 200 we are at 600 then 75 to recharge is only 675$. I feel like they were taking advantage of someone who needed ac fixed knowing most people will pay because they think of it as a need not a luxury. Very dissatisfied with them guess I'll be on the hunt for a new shop. I replaced the part myself and had another shop charge the ac system for me.

CB
Candice B.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2017
So Disappointed
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.

BW
BRITTNEY W.
Jefferson City, MO
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017
Amazing service
I have had the best service ever. I will continue to keep coming here.

TS
TAMI S.
Jefferson City, MO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2015
Does not do what is requested
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Danny from The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  


DD
Donna D.
Jefferson City, MO
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Donna said her vehicle is still not working. This business did not fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Danny from The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 


TB
Thomas B.
New Bloomfield, MO
Chevrolet Corvette
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2013 Category: Service
Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
This review was collected via phone interview by Customer Research Inc.
Danny C. from The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!

LS
Leann S.
Russellville, MO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2013 Category: Service
Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
This review was collected via phone interview by Customer Research Inc.

CJ
CALLIE J.
Jefferson City, MO
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
Honesty
I would not take my car anywhere else. They have always been honest about what my car needs. Never tries to do anymore than what's needed and always tells me what may be need coming up.

SG
SCOTT G.
Eldon, MO
Honda Accord Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Great job. Service writer was very polite. Thanks for giving rides to and from work.
Great job. Service writer was very polite. Thanks for giving rides to and from work.

BP
BRAD P.
Henley, MO
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Super Fast Service
The entire team at The Auto Shop was warm and welcoming. They were genuinely interested in ensuring I understood what my truck needed and why. They did the repair work in one day and my truck now runs great. Highly Recommended!

SR
SHERI R.
Jefferson City, MO
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018
Honest, friendly, great customer service.
The Auto Shop has taken care of my car for the last 4 years and they do a great job. They are honest and never try to charge me for things that are not needed. The staff is all very friendly. And they work around my schedule and drive me to and from my office. The prices are fair and the quality of work is excellent. Great job to Danny and the whole crew at The Auto Shop!

DS
DEBBIE S.
Jefferson City, MO
Chrysler Concorde
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
great service!
Very pleased with the service I received, the employees are professional and great atmosphere!

JE
JAY E.
New Bloomfield, MO
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Great Service
They are always quick, professional, and trustworthy. They also give me a ride to and from work 😀

DS
DEBRA S.
Jefferson City, MO
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
That my car was taken in and I got it back the same day the people that have that audit that have the auto shop is very friendly and nice and I appreciate everything they done I will take my vehicle back to them at any time
So happy that I got someone that knows what they're doing I live in Centralia Missouri and our mechanics down there I'm not going to say nothing else about that but you all have done me a great job you got my car back to me the same day if I was in Columbia I still wouldn't have it I mean Centralia I still wouldn't have it back thank you for all

ST
SONJA T.
Jefferson City, MO
INFINITI I35
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
The people are great.
Danny is a fantastic mechanic and a person with a heart.

JB
JOE B.
Jefferson City, MO
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
Auto shop
It was amazing. You guys helped me out and I was in a hurry to go home and you guys got me in and out really fast. I appreciate it.

Verified Customer
Jefferson City, MO
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018
That they are great at showing you what your vehicle needs to be repaired properly....
This place is great and not as expensive as a dealership...!!!

CM
Carolyn M.
Jefferson City, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Dan
Easy appointment, timely service

Verified Customer
Rolla, MO
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Great people, great service, total satisfaction
Sellers Sexton is a dealership that treats customers like family.

CM
CAROLYN M.
Jefferson City, MO
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Oil
Appointment made easily and In and out on a timely basis.