99% Would Recommend
Latest Review 3 days ago
Candice B. on 11/20/2017
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"So Disappointed"
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.
Service Date: 11/20/2017
Review Created: 11/20/2017 01:44 PM
BRITTNEY W. on 09/25/2017
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"Amazing service"
I have had the best service ever. I will continue to keep coming here.
Vehicle: Ford Fusion
Service Date: 09/20/2017
Review Created: 09/25/2017 05:41 AM
TAMI S. on 10/20/2015
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Does not do what is requested "
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Vehicle: Ford Explorer
Service Date: 09/22/2015
Review Created: 10/20/2015 09:08 AM
Danny at The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  

Donna D. on 07/27/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Donna said her vehicle is still not working. This business did not fix her vehicle.
Vehicle: Chevrolet Malibu
Category: Service
Service Date: 07/14/2015
Review Created: 07/27/2015
This review was collected via phone interview by Customer Research Inc.
Danny at The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 

Thomas B. on 05/22/2013
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Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
Vehicle: Chevrolet Corvette
Category: Service
Service Date: 05/15/2013
Review Created: 05/22/2013
This review was collected via phone interview by Customer Research Inc.
Danny C. at The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!
Leann S. on 02/23/2013
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Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
Vehicle: Ford Explorer
Category: Service
Service Date: 02/13/2013
Review Created: 02/23/2013
This review was collected via phone interview by Customer Research Inc.
James R. on 04/19/2018
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Spoke with James wife. She said the facility provides good service.
Vehicle: Toyota Sequoia
Category: Service
Service Date: 04/17/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Mike T. on 04/19/2018
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Mike said he would recommend the business for service.
Vehicle: Ford Mustang
Category: Service
Service Date: 04/18/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Steve K. on 04/13/2018
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Steve said Danny was able to take care of his vehicle and he had no problems.
Vehicle: Honda CR-V
Category: Service
Service Date: 04/10/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
John H. on 04/11/2018
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John said the staff did a good job. They're good diagnosticians.
Vehicle: Ford Econoline
Category: Service
Service Date: 03/20/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
Megann S. on 04/10/2018
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Megann said she's always had good work from there. They're honest and they don't hold her up on the prices.
Vehicle: Ford Pickup
Category: Service
Service Date: 04/06/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Tracy S. on 04/06/2018
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Tracy said the business is able to take care of her service needs consistently.
Vehicle: Mercury Sable
Category: Service
Service Date: 04/02/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Aaron B. on 04/06/2018
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Aaron said the staff has always treated him well.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 04/03/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Pam M. on 04/03/2018
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Pam said the business stayed past closing for her, so her vehicle could get towed in to them. She was pleased with their work.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 03/13/2018
Review Created: 04/03/2018
This review was collected via phone interview by Customer Research Inc.
VERNON W. on 03/26/2018
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"oil change "
have no problems from last service
Vehicle: Chrysler Town & Country
Service Date: 03/13/2018
Review Created: 03/26/2018 07:29 PM
KATIE Z. on 03/23/2018
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"Friendly personal service"
They always are so helpful with letting me know in advance what might need fixing soon, help with repairs and guidance and are always smiling and polite.
Vehicle: Nissan Altima
Service Date: 03/21/2018
Review Created: 03/23/2018 09:25 AM
JASON H. on 03/19/2018
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"Great Job!"
They were ready to complete my inspection when I arrived. I waited only a short time while the work was completed. Thank you!
Vehicle: Chevrolet Lumina
Service Date: 03/16/2018
Review Created: 03/19/2018 10:00 AM
DEE A. on 03/13/2018
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"Service with a smile, handy car drop off , and having courtesy ride is great!!!"
Danny has been very friendly and uses wording a girl can understand. Customer service desk is always friendly and willing to find out the answer from Danny or the other mechanics.
Vehicle: Mazda Mazda6
Service Date: 03/07/2018
Review Created: 03/13/2018 06:29 PM
Carrie M. on 03/12/2018
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Carrie said the technicians take good care of her and her vehicle.
Vehicle: Ford Taurus
Category: Service
Service Date: 03/09/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Charolette N. on 03/10/2018
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Charolette said the staff members did everything she had asked them to service, and it all turned out well.
Vehicle: Ford Escape
Category: Service
Service Date: 02/07/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
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