Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1128 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


BS
BRITNEY S.
Centertown, MO
Kia Soul
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/21/2018
Brittney Sawyer
You guys are the worst! I'll never take my Kia to you again. You inflate the prices and make up problems just to get more money out of me!!

MH
MARK H.
Jefferson City, MO
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
Always friendly people with which to do business.
No matter who you deal with, you are always dealt with in a professional manner. Well trained and experienced crew have the knowledge and ability to fix your vehicle right the first time. Peace of mind to have a mechanic you can trust.

RW
RYAN W.
Jefferson City, MO
GMC Acadia
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
A/C
I've used The Auto Shop many times with always great service. My wife's A/C went out in her 2013 GMC Acadia. Brought it in and they called in a timely manner said they could not find the leak but believe is in the rear evaporator core but would need to charge another hour to confirm that's the issue. I said yes that's fine I need to find the source of the leak. Later they call and said would be 1050$ for the repair. I called local parts store bought a the same lifetime warranty part for $89.99. I then go to pick up my wife's car asked how long it would take to fix they said start to finish 4 hours. I don't know what their rate is but say its 100$ even at that it comes 400 plus the part say they mark up to 200 we are at 600 then 75 to recharge is only 675$. I feel like they were taking advantage of someone who needed ac fixed knowing most people will pay because they think of it as a need not a luxury. Very dissatisfied with them guess I'll be on the hunt for a new shop. I replaced the part myself and had another shop charge the ac system for me.

CB
Candice B.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2017
So Disappointed
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.

BW
BRITTNEY W.
Jefferson City, MO
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017
Amazing service
I have had the best service ever. I will continue to keep coming here.

TS
TAMI S.
Jefferson City, MO
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2015
Does not do what is requested
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Danny from The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  


DD
Donna D.
Jefferson City, MO
Chevrolet Malibu
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Donna said her vehicle is still not working. This business did not fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Danny from The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 


TB
Thomas B.
New Bloomfield, MO
Chevrolet Corvette
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2013 Category: Service
Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
This review was collected via phone interview by Customer Research Inc.
Danny C. from The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!

LS
Leann S.
Russellville, MO
Ford Explorer
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2013 Category: Service
Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
This review was collected via phone interview by Customer Research Inc.

BB
BRAD B.
Columbia, MO
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Textbook service and communication!!
Hands down the best service and communication, I have ever received from an auto repair shop!! They actually listen to you,and then explain what’s going on so you understand it! This type of place just seems so rare these days! You just feel good about the whole process!
They CARE about there customers👍👍

HE
HOWARD E.
Holts Summit, MO
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Excellent as usual
Thanks for all you do.

Verified Customer
Jefferson City, MO
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Great people
Always attentive to our needs, point out furture service needed to keep our carts on the road

RR
RON R.
Jefferson City, MO
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Pickup steering and headlight adjustment.
Good communication with the customer about the work required, the cost, the completion time, any associated service recommendations and prior notification of any changes to the plan.

JH
James H.
Jefferson City, MO
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Spoke with Nadine. She said they are knowledgeable, very courteous, and can understand how they feel
This review was collected via phone interview by Customer Research Inc.

DO
Devin O.
Lohman, MO
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019 Category: Service
Devin said that the place was quite friendly, professional and they took the time to do the job right the first time.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Jefferson City, MO
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
👍
Great service and people

Verified Customer
Jefferson City, MO
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Great People and Service
Always timely and fair.

SI
SANDY I.
Linn, MO
Honda Accord Wgn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019
About my 97 honda
Very satisfied with their work as always. I don't go anywhere else. I've been coming there for years.

Verified Customer
Jefferson City, MO
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Friendly service and reasonable price
Excellent service and they are friendly to the customers because nobody likes being without their vehicle....

JF
JUDITH F.
Jefferson City, MO
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018
Customer Convenience
I was very impressed that my time as the customer was so well respected. One of the young mechanics took the time to return me to my home while my tire was repaired. He also returned to my home later to give me a ride back to the shop to pick up my vehicle. Being able to wait at home saved me money as I was able to eat lunch in my own home and do some household chores while waiting for my vehicle repair. The young man, Austin, who chauffeured me from and back to the Auto Shop was friendly and polite. I am very pleased and impressed by the service I received and would highly recommend this business to anyone needing vehicle repair.