Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

1015 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


RW
RYAN W.
Jefferson City, MO
GMC Acadia
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/08/2018
A/C
I've used The Auto Shop many times with always great service. My wife's A/C went out in her 2013 GMC Acadia. Brought it in and they called in a timely manner said they could not find the leak but believe is in the rear evaporator core but would need to charge another hour to confirm that's the issue. I said yes that's fine I need to find the source of the leak. Later they call and said would be 1050$ for the repair. I called local parts store bought a the same lifetime warranty part for $89.99. I then go to pick up my wife's car asked how long it would take to fix they said start to finish 4 hours. I don't know what their rate is but say its 100$ even at that it comes 400 plus the part say they mark up to 200 we are at 600 then 75 to recharge is only 675$. I feel like they were taking advantage of someone who needed ac fixed knowing most people will pay because they think of it as a need not a luxury. Very dissatisfied with them guess I'll be on the hunt for a new shop. I replaced the part myself and had another shop charge the ac system for me.

CB
Candice B.
Jefferson City, MO
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/20/2017
So Disappointed
We take 4 cars into the Auto Shop. Yes, I said 4. Although we do appreciate the reminders, after all how would a customer keep up on their maintenance if their mechanic didn't tell them when things needed replaced. But, I think there is a time when you leave it up to the customer to then take care of those issues. I don't believe in nagging. And that is where we were basically called rude customers, because we said no. My husband was told he was only to talk to the front desk & to learn how to talk to women, he was to never ask for Danny again. He is a mechanic/owner, the front desk are receptionists. Sorry to say they made it clear they don't need our business any longer. We have recommended them to several people. We will be taking our cars elsewhere. We don't need to be treated that way. If they would tell anyone that knows my husband that they are accusing him of being continuously rude, they would not believe them.

BW
BRITTNEY W.
Jefferson City, MO
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2017
Amazing service
I have had the best service ever. I will continue to keep coming here.

TS
TAMI S.
Jefferson City, MO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/20/2015
Does not do what is requested
When I've asked for 2 or 3 different services be performed, Danny forgets to add those services to the ticket & they don't get done which results in another trip to the shop & more money! Very annoying & complete waist of my time! Also, on 2 different occasions, I have been given conflicting information between service quotes and actual costs. Finally, this shop likes to charge me EVERY time a diagnostic is done. I recently did some research and a lot of repair shops are no longer using this practice. We are in the process of changing shops due to all of the issues mentioned above. My entire family prefers better overall customer service!
Danny from The Auto Shop responded on 10/28/2015

Unfortunately we did make an error and forgot to use the customer supplied oil as they requested.  We apologized for the mistake and to make up for the error we changed the oil with customer supplied oil and provided free labor for installing spark plug wires. 

We are up front with our customers on diagnostic charges for Check Engine lights and other components that may not be working. If we are able to diagnosis the problem/issue fairly quickly, we only charge half the diagnosis fee. Unfortunately, this customers' personal extended warranty did not cover diagnostic fees on three of the visits that required diagnostics for check engine light or non-operating parts (6 visits total in 2015).  


DD
Donna D.
Jefferson City, MO
Chevrolet Malibu
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2015 Category: Service
Donna said her vehicle is still not working. This business did not fix her vehicle.
This review was collected via phone interview by Customer Research Inc.
Danny from The Auto Shop responded on 07/30/2015

We advised Ms. Davis that her engine needed to be replaced. She declined the repair. 


TB
Thomas B.
New Bloomfield, MO
Chevrolet Corvette
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/22/2013 Category: Service
Thomas said he took his vehicle in to this business for a diagnosis on his air conditioning system. They told him they would contact him with an estimate but it has been close to seven days and he has not heard from them. He would not recommend them to others because they apparently do not want his business. He would have had his vehicle repaired by now if they had followed through with a phone call.
This review was collected via phone interview by Customer Research Inc.
Danny C. from The Auto Shop responded on 05/29/2013
i apologive for the delay due to illness. I also spent 2 days researching parts. Parts price for this repair is staggering. I contacted Mr. Byrd on 5/28/2013 with an estimate. We appreciate your business!

LS
Leann S.
Russellville, MO
Ford Explorer
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/23/2013 Category: Service
Spoke with Scott. He said he had them flush his transmission because it was shifting fine except when coming out of overdrive. 24 hours after he picked up the vehicle, he had to have it towed back into the business. He said he later found out it was not necessarily recommended to flush a transmission that has 116,000 miles on it and it could cause it to go out. He said he knew there was a chance of that happening but he felt they could have paid the tow bill or at least offered to pay half of the $116 for the tow. They had him pay their cost for the towing. He has used this business many times before and said they are friendly, honest and up front but after the last experience he would not recommend them for the reasons mentioned. He sold his vehicle and purchased another one.
This review was collected via phone interview by Customer Research Inc.

RS
Ron S.
Jefferson City, MO
Cadillac Deville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Ron said they did a good job.
This review was collected via phone interview by Customer Research Inc.

NH
Nichole H.
Jefferson City, MO
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Nichole said the business had excellent customer service, they picked her up from work, and took payment over the phone.
This review was collected via phone interview by Customer Research Inc.

LR
Lee R.
Lohman, MO
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Lee said his vehicle drives better than it did before. The work tightened up his steering. Everything was fine and the service is always good.
This review was collected via phone interview by Customer Research Inc.

SK
Sharon K.
Lohman, MO
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Sharon said they've always done well for her. She is really satisfied with them.
This review was collected via phone interview by Customer Research Inc.

CM
CAROLYN M.
Jefferson City, MO
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Right on time!
Easy to make appointment, easy reminders! Carly does a great job keeping everything running smoothly and on time! Good to see friends like Danny and Kelly doing well!!

DC
Daniel C.
Jefferson City, MO
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Daniel said the staff is really nice, they were pretty quick and there were no issues.
This review was collected via phone interview by Customer Research Inc.

HE
HOWARD E.
Holts Summit, MO
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Auto Shop has excellent service
The Auto Shop always works with our schedule, they are friendly, and their work is excellent.

JM
Jed M.
Dixon, MO
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Jed said this business was nice and down to earth. They know what they are doing, are easy to talk to, and they are good people.
This review was collected via phone interview by Customer Research Inc.

DH
Dylan H.
Jefferson City, MO
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Dylan said the business provided him with good service. The staff completed his maintenance in the expected amount of time.
This review was collected via phone interview by Customer Research Inc.

JH
JASON H.
Jefferson City, MO
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Great job again!
Thanks to Danny, Kelly, and their staff for taking care of the issue with our car. We were able to take a trip out of town with peace of mind that no problem would occur!

TS
Todd S.
Holts Summit, MO
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Todd said they are honest and good people.
This review was collected via phone interview by Customer Research Inc.

MS
Miles S.
Jefferson City, MO
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2018 Category: Service
Miles said the staff was nice.
This review was collected via phone interview by Customer Research Inc.

BH
Blake H.
Holts Summit, MO
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Blake said the business did a good job.
This review was collected via phone interview by Customer Research Inc.