Mad Hatter Muffler & Brakes

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

116 Reviews

99% Would Recommend
Latest Review 7 months ago

Reviews


KK
Karim K.
Nebraska
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Karim said the business provided good service with no issues.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
Omaha, NE
Nissan Altima
Verified Customer
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10/17/2018 Category: Service
Paul said the business was awesome and the service was great.
This review was collected via phone interview by Customer Research Inc.

JR
Jeremy R.
Omaha, NE
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Jeremy said his experience was awesome and they are excellent.
This review was collected via phone interview by Customer Research Inc.

JB
Jeff B.
Omaha, NE
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Jeff said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
Omaha, NE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Jeff said the personnel are professional, courteous and all around great people. They have reasonable prices.
This review was collected via phone interview by Customer Research Inc.

SI
Salvatore I.
Nebraska
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Salvatore said this business always has fair prices and is prompt with the service. It was an overall good experience.
This review was collected via phone interview by Customer Research Inc.

EH
Eric H.
Lincoln, NE
INFINITI G37 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Eric said they are nice people, honest and conscientious.
This review was collected via phone interview by Customer Research Inc.

AA
Ashley A.
NE
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Ashley said she was happy and impressed with the good service.
This review was collected via phone interview by Customer Research Inc.

CG
CONNIE/ STAN G.
Omaha, NE
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Polite and professional service
Mad Hatter did an awesome suspension job on our Suburban. Good service, great communication. Thanks and keep up the good work its a pleasure to have someplace to go that consumers have confidence in.

AS
AL S.
Omaha, NE
Ford Taurus
Verified Customer
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08/27/2018
Still Outstanding
I had to take in my Ford Taurus yet again because the right rear brake was running hot. It was determined that the brake hose had collapsed and caused the caliper to freeze up and and caused damage to it and the brake lining. The brakes are now working as new, and again no charge, even for putting in the new brake hose. These guys are awesome and will get my business well into the future.

AR
Alex R.
Omaha, NE
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Alex said this business is better then the other facilities he has dealt with.
This review was collected via phone interview by Customer Research Inc.

BC
Bill C.
Omaha, NE
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Bill said they have a lot of experience on classic vehicles and they do a good job.
This review was collected via phone interview by Customer Research Inc.

CS
Chad S.
Omaha, NE
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Chad said his experience was good and appreciated that he was given a loaner vehicle.
This review was collected via phone interview by Customer Research Inc.

NB
Nicholas B.
Omaha, NE
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Nicholas said, this business is quick.
This review was collected via phone interview by Customer Research Inc.

SP
Steve P.
Nebraska
Ford Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Spoke with John.. He said he has always received good service there.
This review was collected via phone interview by Customer Research Inc.

PR
Peter R.
Omaha, NE
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Spoke with Bill. He said it was professional and quick. The staff got him in and out and he was satisfied. The quality of work was really good.
This review was collected via phone interview by Customer Research Inc.

MR
MARY R.
Omaha, NE
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Madhatters Service
I appreciate the service from Madhatters! They are definitely customer oriented and show respect and consideration for the customer. That is hard to find these days. I will recommend you to my friends. Thank you for the great service.

ML
Mary L.
Omaha, NE
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Mary said that the employees at the business were very nice and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Nebraska
Jeep Patriot
Verified Customer
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08/01/2018 Category: Service
Bob said the business always does good work. He said he appreciates their honesty because he assumed his brakes were damaged, however this business assured him they were fine.
This review was collected via phone interview by Customer Research Inc.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

THANKS BOB. BEING HONEST IS SOMETHING WE PRIDE OURSELVES ON. HOPE ALL IS WELL.


AS
AL S.
Omaha, NE
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
Outstanding
I had rear brakes put in in december of 2017. The right rear caliper failed in April 2018. They took care of it promptly and under warranty. Then On july 24 2018 the right rear brake was dragging and got extremely hot. Although they couldnt find the problem, they cleaned and lubricated everything they could and test drove it twice. Again, no charge. As of today the brakes are working as they are supposed to. HATS off to the Mad Hatter crew.
Zach H., Manager from Mad Hatter Muffler & Brakes responded on 08/03/2018

HAPPY TO TAKE CARE OF IT AL. HOPE YOUR BRAKES ARE STILL WORKING AS THEY SHOULD AND IF THEY'RE NOT DON'T HESITATE TO GIVE US A CALL.


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