Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

729 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


CW
Carl W.
Gibraltar, MI
Ford F-150
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/25/2018 Category: Service
Carl said he was very unhappy with his experience with the business. They didn't do what he asked them to do. He was not happy and he told them so. He will never use them again.
This review was collected via phone interview by Customer Research Inc.
Randy a. from Conway's Car Care responded on 02/02/2018

Mr Waple,
When you came in with your truck, it had no power steering, also you brung in the power steering lines to be installed. We installed them and test drove your vehicle the power steering was working. You called me that day stating same thing, i offered for you to come down too show you you refused stating you would be here the next day, roughly a week and a half ago, I  still have your old parts in the bags that  you brung them too us in. So i'm sorry you feel this way, but we installed what you requested. Again if you would like to come down for us to show you the old parts off the truck and new ones installed the invitation is still open. 
                              
 


AS
Anthony S.
Gibraltar, MI
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2017 Category: Service
Anthony said the service was terrible. He stated he felt the employees did not want to help. The service was overpriced.
This review was collected via phone interview by Customer Research Inc.

PR
Pat R.
Trenton, MI
Ford Fusion
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2017 Category: Service
Pat said this business indicated there were missing parts on his vehicle when he got it back. After further investigation he found that there weren't any missing parts, but there were lost parts. The mechanic that did the work on his vehicle was shoddy. This was the first time he had come to the business. He was going to come back until he looked at his vehicle to see that the supposed missing parts were never screwed back in, so they were lost. He will never recommend them.
This review was collected via phone interview by Customer Research Inc.

RS
Renee S.
Brownstown Charter Township, MI
Ford Explorer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/09/2017
Not a good year with Conway
Buddy is wonderful and till this year our service has been good. We had an issue with our break line on one car and after a few months the break line went again, this happened twice which is scary since my daughter was in the car and my husband could feel the breaks go, lucky no one was hurt. This last Friday I pick up my car from brake being done and my tire rim looks different, it is rusted and looks terrible, the owner says this is how I brought it in. To me I know it is not how I brought it in, he did not give me any good explanation on how it changed only seemed frustrated with me. I took it to an auto shop to get a better explanation and one that would make sense. I know I did not bring my wheel in like this. When they fixed the breaks break dust must have got on the rim and because it was raining it rusted . Getting break dust off is terrible, I wished the owner explained what was on my tire and how to get it off, he was just upset with me because I was upset with him. I did after all have to have the same break line fixed multiple times. My advice is take pictures of your car before you drop it off.

JA
Jennifer A.
Rockwood, MI
Ford Fusion
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/22/2017 Category: Service
Spoke with Ryan. He said he brought in the vehicle to get the rear brakes done. They wanted to charge over 700$ for the service, however he was able to do it at home for only 50$. He would not recommend the business.
This review was collected via phone interview by Customer Research Inc.
Randy a. from Conway's Car Care responded on 02/23/2017

Good Afternoon Ryan....I'm sorry you feel as if you had a bad expierence here. I think we looked over your car and presented the safest options in regards to your brake system. With a leaking caliper in the Front and a over exteneded one in the rear, plus pads and rotors for rear,  I am surprised you could fix all that for $50.00.


TB
Terry B.
Rockwood, MI
Dodge Dakota
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/19/2016 Category: Service
Terry said he had some work done on his vehicle before and it was awhile back. This time, they charged him full price for the work. He was not happy.
This review was collected via phone interview by Customer Research Inc.
Randy a. from Conway's Car Care responded on 11/30/2016

Here At Conways Car Care we offer a two year or 24,000 mile warranty, unfortunatley the repiar was performed six (6) years ago and out of our warranty coverage.


MB
Mike B.
Gibraltar, MI
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/22/2015 Category: Service
Mike said they charged him $500 for a tune-up which was way too much. He would not recommend this facility to anybody because of his experience.
This review was collected via phone interview by Customer Research Inc.

SB
Steve B.
Flat Rock, MI
Mercury Milan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/16/2014
Estimate fee
Many friends and family have enjoyed your service in the past, unfortunately I did not know about the $87 fee you charge when work is not performed for just an estimate. I thought that was a little steep and not to mention that we already knew that it needed a new engine and just wanted a cost. Sorry, you have done plenty of work for my Mom but the buck stops here.
Randy a. from Conway's Car Care responded on 08/22/2014

We reached out to the customer to let them know that there are diagnostics neccessary to confirm that an engine would need replacement.  We try to keep in mind the best interests of our customers expecially when there could be a large repair bill involved.  We also asked what we could do to rectifiy the situtation we are waiting to hear back


BD
Billy D.
Rockwood, MI
Mercury Mariner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Billy said the staff told him they would not be able to service his vehicle until a week from when he brought it in. He explained his situation, and they had it done and ready for him the very next day.
This review was collected via phone interview by Customer Research Inc.

MH
Mike H.
South Rockwood, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Mike said the business was really good.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Gibraltar, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Fantastic work AGAIN.
Dropped my suv off in the morning for an exhaust problem. Picked it up after work and it was good as new. Been a few days now and I’ve got no complaints. I will ALWAYS go to Conway’s FIRST for any repair needs I have.

JF
Joe F.
Gibraltar, MI
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018 Category: Service
Spoke with Bil. Hel said that the place was good.
This review was collected via phone interview by Customer Research Inc.

RS
Rhonda S.
Newport, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Older truck
My truck is 1998 desperate for maintenance since receiving after my dad passed. Always does a great job, good to let me know has to be done now and what can wait until another time and always does a great job every time.

MM
Monika M.
Flat Rock, MI
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Thank you for your expertise, kindness, and great price. Its a great feeling to have a car repair shop that you can trust.
Thank you for your expertise, friendly service (along with some laughter), fair price and willingness to help me with my schedule.
Its so comforting to have a car repair shop that you can trust. I'd give a million star rating of I could.
Monika M

JB
Josh B.
Woodhaven, MI
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018 Category: Service
Josh said that this business provided him excellent service. He would absolutely recommend them.
This review was collected via phone interview by Customer Research Inc.

JS
Jenni S.
Rockwood, MI
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Jenni said her dad likes the business.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Rockwood, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
James said the staff at this business was honest and truthful. His vehicle did not need work and they were honest about it.
This review was collected via phone interview by Customer Research Inc.
Randy a. from Conway's Car Care responded on 08/17/2018

Thanks Mr. Carter 
appreciate the complimant !


RF
Robert F.
South Rockwood, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
Highly Recommended
I've had several repairs done over the last few years and am completely satisfied with pricing and workmanship.

BW
Bernard W.
Rockwood, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Bernard said the staff at the business were courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

BV
Bill V.
Rockwood, MI
Mercedes-Benz GLA-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Bill said the technicians got him in when they said that they would and they did a fine job.
This review was collected via phone interview by Customer Research Inc.