99% Would Recommend
Latest Review about 23 hours ago
Carl W. on 01/25/2018
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Carl said he was very unhappy with his experience with the business. They didn't do what he asked them to do. He was not happy and he told them so. He will never use them again.
Vehicle: Ford F-150
Category: Service
Service Date: 01/22/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Randy a. at Conway's Car Care responded on 02/02/2018

Mr Waple,
When you came in with your truck, it had no power steering, also you brung in the power steering lines to be installed. We installed them and test drove your vehicle the power steering was working. You called me that day stating same thing, i offered for you to come down too show you you refused stating you would be here the next day, roughly a week and a half ago, I  still have your old parts in the bags that  you brung them too us in. So i'm sorry you feel this way, but we installed what you requested. Again if you would like to come down for us to show you the old parts off the truck and new ones installed the invitation is still open. 
                              
 

Anthony S. on 11/24/2017
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Anthony said the service was terrible. He stated he felt the employees did not want to help. The service was overpriced.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 11/17/2017
Review Created: 11/24/2017
This review was collected via phone interview by Customer Research Inc.
Pat R. on 08/07/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Pat said this business indicated there were missing parts on his vehicle when he got it back. After further investigation he found that there weren't any missing parts, but there were lost parts. The mechanic that did the work on his vehicle was shoddy. This was the first time he had come to the business. He was going to come back until he looked at his vehicle to see that the supposed missing parts were never screwed back in, so they were lost. He will never recommend them.
Vehicle: Ford Fusion
Category: Service
Service Date: 08/02/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Renee S. on 05/09/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Not a good year with Conway "
Buddy is wonderful and till this year our service has been good. We had an issue with our break line on one car and after a few months the break line went again, this happened twice which is scary since my daughter was in the car and my husband could feel the breaks go, lucky no one was hurt. This last Friday I pick up my car from brake being done and my tire rim looks different, it is rusted and looks terrible, the owner says this is how I brought it in. To me I know it is not how I brought it in, he did not give me any good explanation on how it changed only seemed frustrated with me. I took it to an auto shop to get a better explanation and one that would make sense. I know I did not bring my wheel in like this. When they fixed the breaks break dust must have got on the rim and because it was raining it rusted . Getting break dust off is terrible, I wished the owner explained what was on my tire and how to get it off, he was just upset with me because I was upset with him. I did after all have to have the same break line fixed multiple times. My advice is take pictures of your car before you drop it off.
Vehicle: Ford Explorer
Service Date: 05/05/2017
Review Created: 05/09/2017 06:15 AM
Jennifer A. on 02/22/2017
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Ryan. He said he brought in the vehicle to get the rear brakes done. They wanted to charge over 700$ for the service, however he was able to do it at home for only 50$. He would not recommend the business.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/09/2017
Review Created: 02/22/2017
This review was collected via phone interview by Customer Research Inc.
Randy a. at Conway's Car Care responded on 02/23/2017

Good Afternoon Ryan....I'm sorry you feel as if you had a bad expierence here. I think we looked over your car and presented the safest options in regards to your brake system. With a leaking caliper in the Front and a over exteneded one in the rear, plus pads and rotors for rear,  I am surprised you could fix all that for $50.00.

Terry B. on 11/19/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Terry said he had some work done on his vehicle before and it was awhile back. This time, they charged him full price for the work. He was not happy.
Vehicle: Dodge Dakota
Category: Service
Service Date: 11/15/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
Randy a. at Conway's Car Care responded on 11/30/2016

Here At Conways Car Care we offer a two year or 24,000 mile warranty, unfortunatley the repiar was performed six (6) years ago and out of our warranty coverage.

Mike B. on 07/22/2015
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Overall Rating 1/5rating 1rating 1rating 1rating 1
Mike said they charged him $500 for a tune-up which was way too much. He would not recommend this facility to anybody because of his experience.
Vehicle: Dodge Pickup
Category: Service
Service Date: 07/14/2015
Review Created: 07/22/2015
This review was collected via phone interview by Customer Research Inc.
Steve B. on 08/16/2014
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Estimate fee"
Many friends and family have enjoyed your service in the past, unfortunately I did not know about the $87 fee you charge when work is not performed for just an estimate. I thought that was a little steep and not to mention that we already knew that it needed a new engine and just wanted a cost. Sorry, you have done plenty of work for my Mom but the buck stops here.
Vehicle: Mercury Milan
Service Date: 08/14/2014
Review Created: 08/16/2014 11:41 AM
Randy a. at Conway's Car Care responded on 08/22/2014

We reached out to the customer to let them know that there are diagnostics neccessary to confirm that an engine would need replacement.  We try to keep in mind the best interests of our customers expecially when there could be a large repair bill involved.  We also asked what we could do to rectifiy the situtation we are waiting to hear back

Kyle C. on 04/23/2018
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Spoke with Jessica. She said she and her husband are very pleased with the repair and happy with the service. They are very professional and their vehicle is operating great.
Vehicle: Ford Focus
Category: Service
Service Date: 04/19/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Richard N. on 04/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"2010 Fusion"
Over all satisfied. Was a little disappointed in the time it took to get the alignment done. I understand that you have to send it out and have little control over that.
Vehicle: Ford Fusion
Service Date: 04/19/2018
Review Created: 04/22/2018 02:24 PM
Alyssa M. on 04/20/2018
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Alyssa said they assured her that everything would be fine and they were very honest. They did a very efficient and thorough job.
Vehicle: Ford Focus
Category: Service
Service Date: 04/18/2018
Review Created: 04/20/2018
This review was collected via phone interview by Customer Research Inc.
K.c. R. on 04/19/2018
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Spoke with Joni. She said the mechanic was nice, quick and efficient.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 04/17/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Burton H. on 04/19/2018
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Spoke with Sylvia. She said the business offered great quality service in a prompt manner.
Vehicle: GMC Acadia
Category: Service
Service Date: 03/29/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Aaron S. on 04/18/2018
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Aaron said the prices were reasonable, the employees were done quickly and they are honest. He is overall happy with the service.
Vehicle: Toyota RAV4
Category: Service
Service Date: 04/04/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Joshua S. on 04/18/2018
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Joshua said they always seem to take care of their customers. They informed him of additional issues.
Vehicle: Ford Taurus
Category: Service
Service Date: 04/17/2018
Review Created: 04/18/2018
This review was collected via phone interview by Customer Research Inc.
Arja S. on 04/13/2018
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Arja said they did not try to over sell her anything. She was pleased with them.
Vehicle: Chrysler Town & Country LWB
Category: Service
Service Date: 04/10/2018
Review Created: 04/13/2018
This review was collected via phone interview by Customer Research Inc.
Pat W. on 04/12/2018
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"Impressed"
Very satisfied and impressed by the quick turn around time and service provided. You have another customer for sure! Thank you
Vehicle: Ford F-150
Service Date: 04/11/2018
Review Created: 04/12/2018 06:34 AM
James O. on 04/11/2018
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"buddy and his crew"
buddy and the guys who work there are very good at what they do thanks
Vehicle: Lincoln MKS
Service Date: 04/10/2018
Review Created: 04/11/2018 07:48 PM
Jorge A. on 04/11/2018
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"Classic car"
Great service, fair prices, excellent & very knowledgeable service technicians. I am completely satisfied with the service they provide!
Vehicle: Oldsmobile Cutlass
Service Date: 03/28/2018
Review Created: 04/11/2018 04:36 AM
John B. on 04/11/2018
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John said the business provided excellent service.
Vehicle: Toyota Corolla
Category: Service
Service Date: 04/10/2018
Review Created: 04/11/2018
This review was collected via phone interview by Customer Research Inc.
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