Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

486 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


RT
Robert T.
Barberton, OH
Oldsmobile Alero
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2016
Salems Wrenchworks does not accept responsibility for damage they caused.
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Chris S. from Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.


LH
Lynn H.
Akron, OH
Kia Sportage
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2017
Exhaust leaking
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!

LC
Larry C.
Akron, OH
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2016 Category: Service
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
This review was collected via phone interview by Customer Research Inc.
Chris S. from Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.


RR
Rich R.
Cuyahoga Falls, OH
Subaru Forester
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/18/2016
Personalized service.
My experience was just ok this time. I wish that the technician hadn't talked me out of doing a smoke test on the evap system. The evap code / check engine light re-appeared soon after I left. I took it to another garage over the weekend that performed the smoke test and immediately found the problem. I left Salem's with a $170 bill for oil top off, lower radiator hose / add coolant, and no satisfaction on the issue I originally brought the car in for. I will be back but with a better understanding of what how the technician operates. Rich

LR
Larry R.
Akron, OH
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/18/2016 Category: Service
Larry said the service was good and convenient, but it was average.
This review was collected via phone interview by Customer Research Inc.

DR
Dale R.
Barberton, OH
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
Good mechanics
Work performed was good, but interior of car smelled of smoke and there were dirty prints on the interior that had to be taken care of

SP
Sheila P.
Akron, OH
Mercedes-Benz C-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Sheila said there was an issue with time. The staff member promised her a free oil change the next time she comes in. She stated she was happy with the way he addressed the situation, and he apologized for it.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Barberton, OH
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Spoke with Susan.She said her husband Bill had a little problem with a new employee at the business.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Akron, OH
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018
Quick service!
I work at an health agency that requires me to drive my own car. I was having problems with the car NOT charging. I phoned Salem's and explained my situation. I was told to bring to car to them. Instead of me having to lose a day's work and pay, Salem's had me on the road again in about an hour. That is super service. I realize that they might not always be able to do such great service, but Salem's hasn't let me down so far. Great service and a great job.

DL
Darnell L.
Tallmadge, OH
Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017
good work
they do great work at a cheaper price than most and they seem like good people

RS
Robert S.
Canal Fulton, OH
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2017 Category: Service
Robert said the business does a good job and he will use them again in the future.
This review was collected via phone interview by Customer Research Inc.

AM
Angela M.
Akron, OH
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017 Category: Service
Angela said she liked the employees and they did a good job.
This review was collected via phone interview by Customer Research Inc.

JK
Jeff K.
Akron, OH
Chevrolet Equinox
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Jeff said the battery took a little longer than expected, but the mechanic did a good job.
This review was collected via phone interview by Customer Research Inc.

CC
Cindy C.
Akron, OH
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017
GREAT
Chris is a marvelous business owner. He listens to his customers and provides assistance accordingly. Scott is a great assistant in this process

JB
Joseph B.
Akron, OH
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2017 Category: Service
Joseph said the service was good.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Akron, OH
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/01/2016
fast reliable service
needed a sparkplug checked replaced in less than 15 min

SW
Shawn W.
Akron, OH
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2016 Category: Service
Shawn said it took a little longer than he expected. Other, than that it was fine.
This review was collected via phone interview by Customer Research Inc.

RH
Ruth H.
Cuyahoga Falls, OH
Kia Rio
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2016 Category: Service
Ruth said she was indifferent towards the final cost. The business was nice, helpful and clean. They showed her a model of what was going to be fixed and they were informative.
This review was collected via phone interview by Customer Research Inc.

LJ
Lamont J.
Akron, OH
Honda Odyssey
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2016 Category: Service
Lamont said they had good prompt service and the technician was really good.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Canal Fulton, OH
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/27/2016 Category: Service
Robert said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 486 in total