99% Would Recommend
Latest Review 7 days ago
Robert T. on 04/29/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Salems Wrenchworks does not accept responsibility for damage they caused."
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Vehicle: Oldsmobile Alero
Service Date: 04/08/2016
Review Created: 04/29/2016 10:23 AM
Chris S. at Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.

Lynn H. on 12/02/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Exhaust leaking "
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!
Vehicle: Kia Sportage
Service Date: 12/01/2017
Review Created: 12/02/2017 06:26 AM
Larry C. on 10/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/11/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Chris S. at Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.

Rich R. on 01/18/2016
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Personalized service."
My experience was just ok this time. I wish that the technician hadn't talked me out of doing a smoke test on the evap system. The evap code / check engine light re-appeared soon after I left. I took it to another garage over the weekend that performed the smoke test and immediately found the problem. I left Salem's with a $170 bill for oil top off, lower radiator hose / add coolant, and no satisfaction on the issue I originally brought the car in for. I will be back but with a better understanding of what how the technician operates. Rich
Vehicle: Subaru Forester
Service Date: 01/15/2016
Review Created: 01/18/2016 05:02 AM
Larry R. on 07/18/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Larry said the service was good and convenient, but it was average.
Vehicle: Jeep Grand Cherokee
Category: Service
Service Date: 07/14/2016
Review Created: 07/18/2016
This review was collected via phone interview by Customer Research Inc.
Darnell L. on 12/13/2017
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"good work"
they do great work at a cheaper price than most and they seem like good people
Vehicle: Hyundai Tucson
Service Date: 12/11/2017
Review Created: 12/13/2017 08:10 PM
Robert S. on 12/13/2017
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Robert said the business does a good job and he will use them again in the future.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 12/06/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
Angela M. on 11/16/2017
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Angela said she liked the employees and they did a good job.
Vehicle: Pontiac Grand Am
Category: Service
Service Date: 11/09/2017
Review Created: 11/16/2017
This review was collected via phone interview by Customer Research Inc.
Jeff K. on 11/15/2017
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Jeff said the battery took a little longer than expected, but the mechanic did a good job.
Vehicle: Chevrolet Equinox
Category: Service
Service Date: 11/09/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Cindy C. on 06/09/2017
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"GREAT "
Chris is a marvelous business owner. He listens to his customers and provides assistance accordingly. Scott is a great assistant in this process
Vehicle: Ford Escape
Service Date: 06/08/2017
Review Created: 06/09/2017 07:47 AM
Joseph B. on 06/08/2017
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Joseph said the service was good.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 06/07/2017
Review Created: 06/08/2017
This review was collected via phone interview by Customer Research Inc.
Bob B. on 10/01/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"fast reliable service"
needed a sparkplug checked replaced in less than 15 min
Vehicle: Dodge Pickup
Service Date: 09/30/2016
Review Created: 10/01/2016 02:40 PM
Shawn W. on 09/17/2016
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Shawn said it took a little longer than he expected. Other, than that it was fine.
Vehicle: Ford Pickup
Category: Service
Service Date: 09/14/2016
Review Created: 09/17/2016
This review was collected via phone interview by Customer Research Inc.
Ruth H. on 07/30/2016
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Ruth said she was indifferent towards the final cost. The business was nice, helpful and clean. They showed her a model of what was going to be fixed and they were informative.
Vehicle: Kia Rio
Category: Service
Service Date: 07/28/2016
Review Created: 07/30/2016
This review was collected via phone interview by Customer Research Inc.
Lamont J. on 03/27/2016
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Lamont said they had good prompt service and the technician was really good.
Vehicle: Honda Odyssey
Category: Service
Service Date: 03/04/2016
Review Created: 03/27/2016
This review was collected via phone interview by Customer Research Inc.
Robert S. on 03/27/2016
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Robert said he would recommend this business to others.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 03/23/2016
Review Created: 03/27/2016
This review was collected via phone interview by Customer Research Inc.
Lynn W. on 03/25/2016
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Lynn said it was good work.
Vehicle: Ford Ranger
Category: Service
Service Date: 03/23/2016
Review Created: 03/25/2016
This review was collected via phone interview by Customer Research Inc.
David G. on 02/05/2016
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"Civic"
Good people
Vehicle: Honda Civic
Service Date: 02/04/2016
Review Created: 02/05/2016 03:55 AM
Jacques P. on 01/21/2016
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Jacques said overall, the service there is pretty good. He had a few issues regarding a part. The problem was repaired and he finds this business to be quite competent.
Vehicle: Ford Focus
Category: Service
Service Date: 12/23/2015
Review Created: 01/21/2016
This review was collected via phone interview by Customer Research Inc.
Nancy J. on 01/16/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Nancy said they did a great job. It was done in a timely manner and it was also done for a reasonable price.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/13/2016
Review Created: 01/16/2016
This review was collected via phone interview by Customer Research Inc.
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