Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

533 Reviews

99% Would Recommend
Latest Review 2 days ago

Reviews


LH
Lynn H.
Akron, OH
Kia Sportage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2017
Exhaust leaking
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!

LC
Larry C.
Akron, OH
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2016 Category: Service
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
This review was collected via phone interview by Customer Research Inc.
Chris S. from Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.


CB
Christina B.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Christina said the business explained everything to her but she was disappointed when they told her the transmission was going out. She went to get a second opinion and they told her it was the wheel bearing going out and not the transmission.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Barberton, OH
Oldsmobile Alero
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2016
Salems Wrenchworks does not accept responsibility for damage they caused.
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Chris S. from Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.


SC
Sally C.
Ohio
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Service
Sally said they did a really good job on the oil change. She will not recommend them to others because they tried to sell her some tires.
This review was collected via phone interview by Customer Research Inc.

LW
Lee W.
Akron, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Excellent and quality repairs
Chris and his staff are the best at quality repairs and customer service. He always keeps me informed as the status of repairs and any upcoming scheduled work.

JH
James H.
Akron, OH
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
James said they do great work for a reasonable cost.
This review was collected via phone interview by Customer Research Inc.

TC
Toby c.
Akron, OH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Toby said she could drop the vehicle off at this facility, they kept in touch with her, and she picked up after hours, so it worked with her schedule. She stated they were really good to work with.
This review was collected via phone interview by Customer Research Inc.

ER
Ed R.
Barberton, OH
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Ed said the facility provided timely service.
This review was collected via phone interview by Customer Research Inc.

PG
Patty G.
Akron, OH
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2019
The Best
The best professional and honest auto mechanics in Ohio.

KW
Ken W.
Cuyahoga Falls, OH
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Ken said he didn't have any issues.
This review was collected via phone interview by Customer Research Inc.

MH
Michel H.
Akron, OH
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Michel said the employees called him on his service. They completed the needed work. They provided excellent service. They returned his vehicle clean.
This review was collected via phone interview by Customer Research Inc.

CD
Corey D.
Akron, OH
GMC Sonoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Corey said that he likes what the guys at the place do down there, it's a good facility and he's really happy with the work.
This review was collected via phone interview by Customer Research Inc.

RK
Ron K.
Akron, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Ron said they always take real good care of him. They had to order special oil and an oil filter, they gave him a ride from and to, and they gave him a real good deal on his oil and filter. The staff got the work done properly. He added he always recommends this business.
This review was collected via phone interview by Customer Research Inc.

RG
Ralph G.
Akron, OH
Jaguar F-PACE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019 Category: Service
Ralph said that he knows the place really well, they have done work for him over quite a few years.
This review was collected via phone interview by Customer Research Inc.

RT
Roger t.
Akron, OH
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019
Super honest, super service, good price
Apart from Chris himself, his staffs (Sean and Matt) are also really honest, really friendly, really really good people; hard to find this kind of people in this line of business. I am super delighted.

SE
Sarah E.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
oil change
I am happy to call Salem's my "go to " mechanic when i have any issues..

BB
Betty B.
Akron, OH
Kia Forte
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
Workwrench
The work is fantastic and so are the guys who work there.I won’t go anywhere else.

RF
Rob F.
Cuyahoga Falls, OH
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019 Category: Service
Rob said they do great work, for a good price and he never has any issues
This review was collected via phone interview by Customer Research Inc.

JE
Jack E.
Akron, OH
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Jack said that the business is able to do everything he needs to get done and also mentioned that he would definitely recommend them for service.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 533 in total