Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

515 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


LH
Lynn H.
Akron, OH
Kia Sportage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2017
Exhaust leaking
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!

LC
Larry C.
Akron, OH
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2016 Category: Service
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
This review was collected via phone interview by Customer Research Inc.
Chris S. from Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.


CB
Christina B.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Christina said the business explained everything to her but she was disappointed when they told her the transmission was going out. She went to get a second opinion and they told her it was the wheel bearing going out and not the transmission.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Barberton, OH
Oldsmobile Alero
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2016
Salems Wrenchworks does not accept responsibility for damage they caused.
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Chris S. from Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.


SC
Sally C.
Ohio
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Service
Sally said they did a really good job on the oil change. She will not recommend them to others because they tried to sell her some tires.
This review was collected via phone interview by Customer Research Inc.

MD
Maci D.
Barberton, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Maci said she was happy with her service.
This review was collected via phone interview by Customer Research Inc.

CP
Charolette P.
Akron, OH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Charolette said the business is great. Shawn and Chris were very informative, pleasant, kind and knowledgeable. They listen to the customers concerns.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Barberton, OH
Cadillac SRX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Courteous on time service at a reasonable price
Brought my vehicle in for scheduled maintenance and it was completed promptly and courteously. Have been a loyal customer for many years!

BB
Bill B.
Barberton, OH
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Spoke with Susan. She said she has dealt with the business for years, They are prompt, courteous and get finished for a good price.
This review was collected via phone interview by Customer Research Inc.

FM
Fred M.
Akron, OH
Subaru Impreza Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
New tires!
I need a new set of tires and Salems is the only place I called. They always to great work at a very fair price.

DI
Deborah I.
Wadsworth, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
quality of workmanship
Honesty, sincerity, and quality in workmanship, customer relations and parts.

RM
Randy M.
Barberton, OH
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019 Category: Service
Randy said that he has been using the place for years, he knows Chris well, the mechanics are excellent and honest as the day is long.
This review was collected via phone interview by Customer Research Inc.

RK
Ron K.
Akron, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Ron said they do great work and are economical.
This review was collected via phone interview by Customer Research Inc.

WB
Will B.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Will said the service is always great.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Akron, OH
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Jim said the staff are good people, they are friendly, and provide good work.
This review was collected via phone interview by Customer Research Inc.

RB
Russell B.
Akron, OH
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Great Service!!
Salems is a great auto shop to get your vehicle work done. Appointments are fast to get in; Customer service is excellent. Quality of work done is excellent.

NP
Ned P.
Akron, OH
Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018
New front brakes and oil change
As always Salem is spot on with customer service and quality. They communicate very well and get the job done all with a sense of humor.

JM
Jill M.
Canal Fulton, OH
Honda Element
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018
prompt, courteous and reasonable
They have gotten me in quickly when I call. In checking my car out when rotating tires and doing an oil change they make me aware of anything that may be going on with my car.

SE
Sarah E.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Best Mechanics around the Lakes
Chris and his knowledgeable staff keep my car running safely. They are not as costly as the dealerships and put the same warranted parts in every time! Very honest about what needs to be done now and what can wait. Thanks guys!!

VH
Veronica H.
Akron, OH
Ford Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Veronica said they are there for her and do a good job. She said they are very nice people.
This review was collected via phone interview by Customer Research Inc.

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