Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

480 Reviews

99% Would Recommend
Latest Review about 10 hours ago

Reviews


LH
Lynn H.
Akron, OH
Kia Sportage
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2017
Exhaust leaking
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!

LC
Larry C.
Akron, OH
Ford Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2016 Category: Service
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
This review was collected via phone interview by Customer Research Inc.
Chris S. from Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.


CB
Christina B.
Akron, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Christina said the business explained everything to her but she was disappointed when they told her the transmission was going out. She went to get a second opinion and they told her it was the wheel bearing going out and not the transmission.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Barberton, OH
Oldsmobile Alero
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2016
Salems Wrenchworks does not accept responsibility for damage they caused.
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Chris S. from Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.


SC
Sally C.
Ohio
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Service
Sally said they did a really good job on the oil change. She will not recommend them to others because they tried to sell her some tires.
This review was collected via phone interview by Customer Research Inc.

CS
Chuck S.
Akron, OH
Buick Regal
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018
Newer Car
Transitioning from one vehicle to another can be stressful. Fortunately the trusted team at Wrenchworks is ready for a thorough check to confirm I'm getting a quality vehicle. Chris quickly discovered frayed wiring under the hood, allowing me to have the dealer repair the damage at no charge before I bought the car. I can always count on this level of professional diligence with every visit. Thanks Chris!

SS
Susan S.
Medina, OH
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
I won’t go anywhere else
As always, stellar experience. On time appointment, good communication, work completed in timely manner at a fair price.

SP
Sheila P.
Akron, OH
Mercedes-Benz C-Class
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2018 Category: Service
Sheila said there was an issue with time. The staff member promised her a free oil change the next time she comes in. She stated she was happy with the way he addressed the situation, and he apologized for it.
This review was collected via phone interview by Customer Research Inc.

RB
Richard B.
Barberton, OH
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Richard said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Barberton, OH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Overall experience with this shop
All good

TW
Tom W.
Akron, OH
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Tom said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

TG
Todd G.
Akron, OH
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Spoke with Lynn. She said they always go to the business, and the staff treat them very well.
This review was collected via phone interview by Customer Research Inc.

DG
Doris G.
Clinton, OH
Chevrolet Malibu
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Doris said they are always happy with the work.
This review was collected via phone interview by Customer Research Inc.

TP
Tami P.
Akron, OH
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Tami said the employees were courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Akron, OH
Jaguar S-TYPE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Jim said the employees provided tremendous service.
This review was collected via phone interview by Customer Research Inc.

MF
Marjorie F.
Akron, OH
Saturn LS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Marjorie said the staff were wonderful and amazing for washing her vehicle after all the work they did.
This review was collected via phone interview by Customer Research Inc.

BJ
Brendan J.
Akron, OH
Honda Accord Wgn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Brendan said the employees did a pretty good job, and he didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

MP
Marryane P.
Ohio
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Marryane said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BD
Bryan D.
Uniontown, OH
GMC Envoy XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Bryan said the business did the job as he expected.
This review was collected via phone interview by Customer Research Inc.

RE
Ricki E.
Akron, OH
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Ricki said the staff do a good job of communicating, they do what needs to be done, they are informative and they let him make up his own mind.
This review was collected via phone interview by Customer Research Inc.

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