99% Would Recommend
Latest Review 3 days ago
Lynn H. on 12/02/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Exhaust leaking "
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!
Vehicle: Kia Sportage
Service Date: 12/01/2017
Review Created: 12/02/2017 06:26 AM
Larry C. on 10/14/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
Vehicle: Ford Pickup
Category: Service
Service Date: 10/11/2016
Review Created: 10/14/2016
This review was collected via phone interview by Customer Research Inc.
Chris S. at Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.

Christina B. on 06/27/2016
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Christina said the business explained everything to her but she was disappointed when they told her the transmission was going out. She went to get a second opinion and they told her it was the wheel bearing going out and not the transmission.
Vehicle: Honda CR-V
Category: Service
Service Date: 06/13/2016
Review Created: 06/27/2016
This review was collected via phone interview by Customer Research Inc.
Robert T. on 04/29/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Salems Wrenchworks does not accept responsibility for damage they caused."
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Vehicle: Oldsmobile Alero
Service Date: 04/08/2016
Review Created: 04/29/2016 10:23 AM
Chris S. at Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.

Sally C. on 10/17/2014
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Sally said they did a really good job on the oil change. She will not recommend them to others because they tried to sell her some tires.
Vehicle: Kia Optima
Category: Service
Service Date: 10/14/2014
Review Created: 10/17/2014
This review was collected via phone interview by Customer Research Inc.
Carrie H. on 02/22/2018
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"They take awesome care of youand your car"
They go out of their way to give you a good experience and are really good at what they do.
Vehicle: Volvo V70
Service Date: 02/21/2018
Review Created: 02/22/2018 03:37 AM
Jim C. on 02/13/2018
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Jim said he recommends the business.
Vehicle: Jaguar S-TYPE
Category: Service
Service Date: 02/12/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Susan S. on 02/09/2018
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"Wonderful experience as usual"
I called for an oil change appointment and was able to get in the next day.
I can always count on receiving an honest assessment if anything is needed to make my car run better. That peace of mind usually comes with a high price tag, but Salem WrenchWorks oil changes are much less than the typical in and out national chains....and I am supporting a LOCAL small business.
Vehicle: Volvo XC70
Service Date: 02/08/2018
Review Created: 02/09/2018 09:29 PM
Teanna H. on 02/09/2018
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Teanna said they did a great job.
Vehicle: Ford Escape
Category: Service
Service Date: 02/07/2018
Review Created: 02/09/2018
This review was collected via phone interview by Customer Research Inc.
James H. on 02/08/2018
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James said the team does good work.
Vehicle: Honda Pilot
Category: Service
Service Date: 01/19/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Michael L. on 02/08/2018
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Michael said he was very satisfied with the work and the price.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/31/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Tom W. on 02/03/2018
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Tom said the service was good.
Vehicle: GMC Pickup
Category: Service
Service Date: 02/01/2018
Review Created: 02/03/2018
This review was collected via phone interview by Customer Research Inc.
John M. on 01/28/2018
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"Service"
Friendly and my vehicle is usually done in one day
Vehicle: Toyota Camry
Service Date: 01/18/2018
Review Created: 01/28/2018 05:29 AM
John M. on 01/26/2018
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John said they did a great job.
Vehicle: Toyota Avalon
Category: Service
Service Date: 12/29/2017
Review Created: 01/26/2018
This review was collected via phone interview by Customer Research Inc.
Daniel E. on 01/25/2018
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"evap Fault, Schmevap Fault"
Good job on the evap fault. Nice catch on the front brakes. I had heard brakes squealing when I recently bought the car, but the squealing stopped and I kind of forgot about it. It's a good thing you noticed that they were nearly gone on the front wheels.
Vehicle: Chrysler 300M
Service Date: 01/23/2018
Review Created: 01/25/2018 11:40 AM
Ruth F. on 01/25/2018
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Ruth said the gentleman that handled her service was very nice.
Vehicle: Chrysler Town & Country SWB
Category: Service
Service Date: 01/23/2018
Review Created: 01/25/2018
This review was collected via phone interview by Customer Research Inc.
Ryan C. on 01/20/2018
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Ryan said he would recommend this business, and Crystal is great.
Vehicle: GMC Yukon
Category: Service
Service Date: 01/17/2018
Review Created: 01/20/2018
This review was collected via phone interview by Customer Research Inc.
Bobbie D. on 01/19/2018
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Bobbie said the staff was nice and they got her in right away.
Vehicle: Mercury Grand Marquis
Category: Service
Service Date: 01/03/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Etta H. on 01/19/2018
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Etta said the staff was excellent. They provided good work on her vehicle.
Vehicle: Subaru Crosstrek
Category: Service
Service Date: 01/02/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Janet M. on 01/17/2018
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Janet said she trusts the work the employees provided. They recommended an excellent product.
Category: Service
Service Date: 01/16/2018
Review Created: 01/17/2018
This review was collected via phone interview by Customer Research Inc.
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