Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

500 Reviews

99% Would Recommend
Latest Review 13 days ago

Reviews


LH
Lynn H.
Akron, OH
Kia Sportage
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2017
Exhaust leaking
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!

LC
Larry C.
Akron, OH
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2016 Category: Service
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
This review was collected via phone interview by Customer Research Inc.
Chris S. from Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.


CB
Christina B.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Christina said the business explained everything to her but she was disappointed when they told her the transmission was going out. She went to get a second opinion and they told her it was the wheel bearing going out and not the transmission.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Barberton, OH
Oldsmobile Alero
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2016
Salems Wrenchworks does not accept responsibility for damage they caused.
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Chris S. from Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.


SC
Sally C.
Ohio
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Service
Sally said they did a really good job on the oil change. She will not recommend them to others because they tried to sell her some tires.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Akron, OH
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Spoke with Linda. She said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JC
Jack C.
Orrville, OH
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Jack said the staff were really nice.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Akron, OH
Buick Regal
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
James said they did what they said they would do.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Timley, Efficient and Friendly
Customer for at least 6 years. Always friendly. Have never had a complaint.

NP
Ned P.
Akron, OH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Fast and friendly
Always fast and friendly service.

RM
Randy M.
Barberton, OH
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Randy said that the place always does a good job, he has been going there for several years, and he is always happy with the work.
This review was collected via phone interview by Customer Research Inc.

KD
Kathrine D.
Clinton, OH
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Kathrine said this business has always done good work for her.
This review was collected via phone interview by Customer Research Inc.

MM
Mary M.
Barberton, OH
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Mary said they were friendly, knowledgeable and she likes going there.
This review was collected via phone interview by Customer Research Inc.

JK
Jackie K.
Akron, OH
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Jackie said that they always worked on his vehicles.
This review was collected via phone interview by Customer Research Inc.

RF
Rob F.
Cuyahoga Falls, OH
Mitsubishi Outlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
Rob said the staff was friendly. He received great service and the pricing was fair. They did excellent work troubleshooting his vehicle and fixed it right.
This review was collected via phone interview by Customer Research Inc.

EH
Eric H.
Ohio
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Eric said the customer service was incredible. He stated that he was treated like family and was told to bring his vehicle back right away if there were any problems.
This review was collected via phone interview by Customer Research Inc.

JD
Jim D.
Akron, OH
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Jim said that he recommends this business for service all the time.
This review was collected via phone interview by Customer Research Inc.

TP
Tami P.
Akron, OH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018 Category: Service
Spoke with Michael. He said everyone is polite and the repair is done right the first time.
This review was collected via phone interview by Customer Research Inc.

DK
David K.
Akron, OH
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
David said the employees were very helpful. They provided very good service. They provided efficient work. The service was completed fast.
This review was collected via phone interview by Customer Research Inc.

DR
Dale R.
Barberton, OH
Chevrolet Impala
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018
Good mechanics
Work performed was good, but interior of car smelled of smoke and there were dirty prints on the interior that had to be taken care of

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