Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

473 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


LH
Lynn H.
Akron, OH
Kia Sportage
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2017
Exhaust leaking
We just had a catalytic converter installed on our vehicle and now the exhaust is leaking underneath vehicle up closer to the engine and making a horrible rattling noise. I'm concerned about carbon monoxide poisoning and of course it's Saturday and they are closed! Not very happy about this! Very concerned for my wife and grandson, and she has to have use of this car because of our busy lives and we don't have a backup vehicle!

LC
Larry C.
Akron, OH
Ford Pickup
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/14/2016 Category: Service
Larry said this business took about 6 days to finish his vehicle because the first part they got did not work and they had to get a replacement part. He stated it took forever for them to get the part. He said he felt the cost of the repairs was too much.
This review was collected via phone interview by Customer Research Inc.
Chris S. from Salems Wrenchworks responded on 10/20/2016

I'm not sure how to respond to this review. This customer came in with no appointment on Thursday afternoon for a master cylinder that another garage had diagnosed. I agreed that the master cylinder could be the problem. We replaced the master cylinder that day but it didn't solve the problem. Even though I didn't diagnose the master cylinder problem we took the part back off and returned it. On Friday we diagnosed a faulty ABS control valve assembly. We agreed to order a used part to repair the problem. Friday morning we ordered a used part and when it came in it was the wrong part. There were 6 options for this part so locating the right one could be difficult. That was explained to the customer. On Monday we got the correct part late in the day. Tues we installed the part and finished the job. This vehicle was in the shop about 3 business days not the 6 he stated. He was charged for a used ABS valve assembly and book labor time that amounted to about $350. We never charged for the original master cylinder labor or diagnosis of the ABS unit. I as the owner of the shop expected a 5 star review and praise for the price and service.


CB
Christina B.
Akron, OH
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2016 Category: Service
Christina said the business explained everything to her but she was disappointed when they told her the transmission was going out. She went to get a second opinion and they told her it was the wheel bearing going out and not the transmission.
This review was collected via phone interview by Customer Research Inc.

RT
Robert T.
Barberton, OH
Oldsmobile Alero
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/29/2016
Salems Wrenchworks does not accept responsibility for damage they caused.
You ruined our starter by spilling cleaner on it, then you charged us to replace it. That's not just bad service, it's bad business! Your overall rating is NO STARS OUT OF FIVE.
Chris S. from Salems Wrenchworks responded on 05/02/2016

I'm sorry that you aren't happy with Wrenchworks. The cleaner that we put in your engine wasn't spilled on your starter and is a slow working cleaner. There was only one pint installed with 5 quarts of motor oil. We repaired the oil leak as soon as it was spotted. Oil leaks on starters very frequently and doesn't cause starter failure. It may have been the cranks but doesn't start condition on the previous repair that caused the starter failure. As our reviews show we run an honest auto repair shop and take a lot of pride in doing so.


SC
Sally C.
Ohio
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2014 Category: Service
Sally said they did a really good job on the oil change. She will not recommend them to others because they tried to sell her some tires.
This review was collected via phone interview by Customer Research Inc.

DG
Doris G.
Clinton, OH
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Doris said they are always happy with the work.
This review was collected via phone interview by Customer Research Inc.

TP
Tami P.
Akron, OH
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Tami said the employees were courteous and efficient.
This review was collected via phone interview by Customer Research Inc.

JC
Jim C.
Akron, OH
Jaguar S-TYPE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Jim said the employees provided tremendous service.
This review was collected via phone interview by Customer Research Inc.

MF
Marjorie F.
Akron, OH
Saturn LS
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Marjorie said the staff were wonderful and amazing for washing her vehicle after all the work they did.
This review was collected via phone interview by Customer Research Inc.

BJ
Brendan J.
Akron, OH
Honda Accord Wgn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Brendan said the employees did a pretty good job, and he didn't have any problems.
This review was collected via phone interview by Customer Research Inc.

MP
Marryane P.
Ohio
Buick LaCrosse
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Marryane said they did a great job.
This review was collected via phone interview by Customer Research Inc.

BD
Bryan D.
Uniontown, OH
GMC Envoy XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Bryan said the business did the job as he expected.
This review was collected via phone interview by Customer Research Inc.

RE
Ricki E.
Akron, OH
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Ricki said the staff do a good job of communicating, they do what needs to be done, they are informative and they let him make up his own mind.
This review was collected via phone interview by Customer Research Inc.

SP
Sheila P.
Akron, OH
Mercedes-Benz C-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Sheila said the technicians inform her of what is needed and what they will do. They do the job quickly.
This review was collected via phone interview by Customer Research Inc.

CS
Chuck S.
Akron, OH
Audi A4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Oil Change and Swap Out Snow Tires
My appointment was originally for an oil change, and I mentioned that I was using more oil than normal. Shawn researched the problem and recommended I contact the dealer, as Audi has recognized these symptoms as a problem that they are addressing with certain model years. The dealer has confirmed this, and scheduled an appointment for further testing. Thanks for the extra effort Shawn! Wrenchworks is the best way to avoid high dealer prices for repairs and maintenance, while keeping me apprised of manufacturer bulletins and issues.

MD
Mikayla D.
Canal Fulton, OH
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Mikayla said the business was able to fit her in for service the same day she contacted them. All of the maintenance they provided was done correctly.
This review was collected via phone interview by Customer Research Inc.

BB
Bill B.
Barberton, OH
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Spoke with Susan.She said her husband Bill had a little problem with a new employee at the business.
This review was collected via phone interview by Customer Research Inc.

JD
Jerry D.
Akron, OH
Volkswagen Passat
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Great job as always
I have been taking my cars to Wrenchworks for years now and have always gotten great service. I would recommend them to anyone looking for honest and reliable work on your car

JS
Jerry S.
Akron, OH
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018
Quick service!
I work at an health agency that requires me to drive my own car. I was having problems with the car NOT charging. I phoned Salem's and explained my situation. I was told to bring to car to them. Instead of me having to lose a day's work and pay, Salem's had me on the road again in about an hour. That is super service. I realize that they might not always be able to do such great service, but Salem's hasn't let me down so far. Great service and a great job.

BB
Bob B.
Akron, OH
Chrysler Town & Country
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Honest and efficient
A+ As usual

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