Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

150 Reviews

99% Would Recommend
Latest Review 5 days ago

Reviews


Verified Customer
Fontana, CA
Audi A4
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/27/2018
I was very unhappy when I last had work done at this place!!!!!!
Very UN Happy at the end of my service with Concord Auto Care & Tire

WB
WAYNE B.
Fontana, CA
Chevrolet Traverse
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/26/2018
Watch for the sudden price increase when you pick up your car.
We'd been customers of Concord for years, stretching back to the nine or so years when the current owner bought the location. Prior to our last visit, and I do mean last, we'd bought tires only four months earlier. But never again. Upon dropping the car off, I was very clear that I needed to know the exact price to be paid, and was told $530. I needed to know because I wanted to be sure I returned with enough cash to cover everything. The service person reiterated that $530 covered everything, tires, rotation, alignment, etc. Imagine my surprise when I returned pick up my car and was told that the price had increased by $60. There was no 'oh we found unexpected work.' During the three hours they had car no one called me to say, "by the way, it's going to be $60 more than we told you". Just the ultimatim that in order to get my keys back, I suddenly had to come up $60 more than I was quoted. The service person wasn't surprised when I pointed out the difference and made no effort to describe why there was such a large increase. Just held onto the keys until I came up with the extra money. So they've lost the business of extended family, and I'll be sure to warn anyone else I can about my own experience.

DW
Danita W.
Bloomington, CA
Dodge Avenger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/19/2018 Category: Service
Danita said they charged her more than what they first quoted to her. The staff did drop the price, but not to her satisfaction.
This review was collected via phone interview by Customer Research Inc.

KS
Keven S.
San Bernardino, CA
Chevrolet HHR
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2019 Category: Service
Keven said the business was overall really good.
This review was collected via phone interview by Customer Research Inc.

AR
Annita R.
Fontana, CA
Land Rover LR3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Annita said the service took a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

GC
Guadalupe C.
Fontana, CA
Scion xB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/07/2019 Category: Service
Guadalupe said he receives good service from this business.
This review was collected via phone interview by Customer Research Inc.

MG
Mario G.
Rialto, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Mario said the service was good. It was more expensive than anticipated.
This review was collected via phone interview by Customer Research Inc.

JG
Jesse G.
California
Nissan Altima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/27/2018 Category: Service
Jesse said the staff was very nice. Everything was perfect and to his satisfaction. It was his first time at the business and the staff helped him right away. He would return to the business. It was good.
This review was collected via phone interview by Customer Research Inc.

SE
Stacy E.
Fontana, CA
Kia Rio
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Stacy said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CV
Carlos V.
California
Mazda Mazda6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2018 Category: Service
Carlos said the service was great. However, he has an issue with a shaky steering wheel and the business puts the blame on where he got his tires.
This review was collected via phone interview by Customer Research Inc.

TC
Toby C.
Ontario, CA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Toby said he's satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

DV
DEB V.
Fontana, CA
Mercury Villager
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2018
1999 Mercury Villager
I loved the coustomer service Ray was very nice. I felt like he was really concerned about my old van. I dont like how loud my van is now. I think it needs some tweeking but they got it running.

YG
Yadira G.
Rialto, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Yadira said she would recommend this business for service but thought it took longer than she wanted it to.
This review was collected via phone interview by Customer Research Inc.

DP
Daniel P.
Fontana, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/08/2017 Category: Service
Daniel said the business could not install the parts that he brought and he understands now that is business policy not to use parts not purchased by the business. He had his vehicle's brake pads replaced.
This review was collected via phone interview by Customer Research Inc.

RP
Raul P.
Fontana, CA
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Raul said the employees were friendly and helpful but he expected more of a follow-up after services were complete.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Fontana, CA
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Robert said that he really likes them. They are courteous and showed him what was wrong with his vehicle. He said they told him what needed to be replaced and that they explained what work needs to be done later. The people at the business are polite. He said they stayed open so he could get his vehicle after work.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
California
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
Michael said they got him in and the service was fast. The guys did a great service.
This review was collected via phone interview by Customer Research Inc.

RR
Richard R.
Fontana, CA
Lincoln MKS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2019 Category: Service
Richard said that the place was OK but he'll have to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

LB
Lamar B.
Fontana, CA
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Lamar said he recommends the business.
This review was collected via phone interview by Customer Research Inc.

VL
Victor L.
California
Ram 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Victor said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

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