Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

824 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


TJ
Terri J.
Greenville, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018
Amy was rude and unhelpful
Son's alternator was failing so dropped car there. My son had used this company before. Quote was higher than expected and for rebuilt unknown brand. When I tried to inquire about the quality of the "remanufactured" unit which was only $80 less than new Honda unit, and asked if there were other options, Service rep just got mad and told me to come pick up the car. I explained that I live in another city and we are just trying to make a good decision and mentioned that my son had used them before. She stated: "No he hasn't. You can just come pick up the car!"

DS
Derrick S.
Columbia, SC
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2018 Category: Service
Derrick said when he brought his vehicle in, his air conditioning was working but when he picked the vehicle back up it was not, so he had to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018
Bad diagnosis
I have been taking my SUV there for servicing but just recently I was told that I had a failing front differential. They would not repair it or put a used one. I took their advice and had a used one put in at the dealership. Turns out that wasn't the problem. I told Suddeth's that I suspected a bad wheel bearing. As it turned out it WAS both front wheel bearing failing. The cost was very high. 2 trips to the dealer and having it taken there on a roll back ended up costing me almost $2300.00. They didn't even check the warped brake rotor either. I won't go back.

MG
Martin G.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2014
They charge to much
I go to a place like this to save money,but they cost more than the dealer.they wanted $2,200.00 to replace (4) oxygen sensors on 2005 lexus LS and $800.00 to repair a lock. Yes they do good work but not that good. I got my car repaired for less than half of what they wanted.

MG
Martin G.
Columbia, SC
Lexus LS 430
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2014
The charge For Service Is As Much As The Dealer Maybe More.
To get a quote for $2,200.00 to install oxygen sensor, and $800.00 to fix the passenger side lock is robbery with a gun.

TG
Thomas G.
Columbia, SC
Ford Taurus
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2013 Category: Service
Thomas said this business was not able to find out the underlying problem with his vehicle. He said there were discrepancies in terms of what repairs would be covered. Due to the reasons stated above he said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mike S. from Suddeths Automotive Service responded on 04/30/2013
Thomas G., I understand your frustration in this situation. We identified several problems with this vehicle and presented this information to you as well as your warranty company. The warranty company decided not to cover all of the repairs needed on the vehicle. Unfortunately, we have no control over what repairs the third party warranty company decides to cover. We wish you much success in the future and hope you resolve any issues you may have with your warranty company in regards to what they choose to cover for your future car repair needs.

MR
Mark R.
Columbia, SC
Chevrolet Chevy Van
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2012
red chevy g20
Im sorry but i will never go back there. you charge to much. 85.00 for an oil change come on. you rapped me i could have done it for 30.00. I wanted to business with you guys but not any more. sorry

CA
Chuck A.
Columbia, SC
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2011
First Visit Lacked Luster
Tire pressures were all across the board - were they really checked or even rotated? Windows, mainly interior were not touched - is that normal? Carpet and mats were somewhat vaccuumed but had to ask for second vaccuuming for rear and console area - is that normal? I was really hoping to find someone for great service since I just recenlty moved downtown. i'm not sure Suddeth is the place??? Based upon what you "said" you did for what I paid for, I would not come back myself.

FH
Frank H.
Columbia, SC
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Trust Sudduth
I take my car to Sudduth because they are honest and will treat you right. This trip they saved me over $650.00 by simply telling the truth, unlike BMW of Columbia. I have been a customer for many years and they have always treated me with respect and kept my cars in top shape. Thank goodness for locally owned businesses.

DW
Dandre W.
Columbia, SC
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
Dandre said the staff was courteous, prompt, and got him out early.
This review was collected via phone interview by Customer Research Inc.

TS
Tyler S.
Florence, SC
Mercedes-Benz C250
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Tyler said everything went well at the business. The staff was nice and kind, as well.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
South Carolina
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Patrick said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JB
Jim B.
Ridgeway, SC
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Jim said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

VL
Vivian L.
Columbia, SC
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
I was helped without an appointment
I was very pleased with the service I received the day before and after. I was assisted by Demar Jones when I stopped in with my check engine light on and he made me feel at ease until I could get home. He explained the problem to me and said that it was fixable so I made an appointment for the next morning. The office associate was very friendly and helpful getting the things that would be needed to get me going again. I would recommend Suddeths to everyone fir car needs.

TA
Tom A.
Columbia, SC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Needed Quick help
It was raining & I Needed windshield wipers. This truck is not a primary vehicle, but I was running errands. Went all the way to our regular garage at Suddeth. Pulled in told Amy what I needed, she told Mechanic & 4 Minutes latter I was paying the bill & heading on my other stops. We always use Suddeth & have for 40 years.

DL
Debbie L.
South Carolina
Scion xD
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018 Category: Service
Debbie said the business was timely and concise.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Columbia, SC
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018
Excellent service!
A Suddeth's experience is always professional, thorough and pleasant. They go beyond what one would expect. I wouldn't go anywhere else! And I always feel so safe in my car after Suddeth's has checked it out.

JR
Jean R.
Columbia, SC
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Jean said they have excellent services.
This review was collected via phone interview by Customer Research Inc.

JB
Jane b.
Winnsboro, SC
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jane said she has used the business for many years and she has always been very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

JL
James D. L.
Columbia, SC
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
knowledge of office receptionist and friendiness of everyone
Record of doing quality work