Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

798 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


DS
Derrick S.
Columbia, SC
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2018 Category: Service
Derrick said when he brought his vehicle in, his air conditioning was working but when he picked the vehicle back up it was not, so he had to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018
Bad diagnosis
I have been taking my SUV there for servicing but just recently I was told that I had a failing front differential. They would not repair it or put a used one. I took their advice and had a used one put in at the dealership. Turns out that wasn't the problem. I told Suddeth's that I suspected a bad wheel bearing. As it turned out it WAS both front wheel bearing failing. The cost was very high. 2 trips to the dealer and having it taken there on a roll back ended up costing me almost $2300.00. They didn't even check the warped brake rotor either. I won't go back.

MG
Martin G.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2014
They charge to much
I go to a place like this to save money,but they cost more than the dealer.they wanted $2,200.00 to replace (4) oxygen sensors on 2005 lexus LS and $800.00 to repair a lock. Yes they do good work but not that good. I got my car repaired for less than half of what they wanted.

MG
Martin G.
Columbia, SC
Lexus LS 430
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2014
The charge For Service Is As Much As The Dealer Maybe More.
To get a quote for $2,200.00 to install oxygen sensor, and $800.00 to fix the passenger side lock is robbery with a gun.

TG
Thomas G.
Columbia, SC
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2013 Category: Service
Thomas said this business was not able to find out the underlying problem with his vehicle. He said there were discrepancies in terms of what repairs would be covered. Due to the reasons stated above he said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mike S. from Suddeths Automotive Service responded on 04/30/2013
Thomas G., I understand your frustration in this situation. We identified several problems with this vehicle and presented this information to you as well as your warranty company. The warranty company decided not to cover all of the repairs needed on the vehicle. Unfortunately, we have no control over what repairs the third party warranty company decides to cover. We wish you much success in the future and hope you resolve any issues you may have with your warranty company in regards to what they choose to cover for your future car repair needs.

MR
Mark R.
Columbia, SC
Chevrolet Chevy Van
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2012
red chevy g20
Im sorry but i will never go back there. you charge to much. 85.00 for an oil change come on. you rapped me i could have done it for 30.00. I wanted to business with you guys but not any more. sorry

CA
Chuck A.
Columbia, SC
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2011
First Visit Lacked Luster
Tire pressures were all across the board - were they really checked or even rotated? Windows, mainly interior were not touched - is that normal? Carpet and mats were somewhat vaccuumed but had to ask for second vaccuuming for rear and console area - is that normal? I was really hoping to find someone for great service since I just recenlty moved downtown. i'm not sure Suddeth is the place??? Based upon what you "said" you did for what I paid for, I would not come back myself.

SD
Stanley D.
Columbia, SC
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Most reliable in Columbia
Suddeth has never disappointed.

JC
Jimmy C.
Columbia, SC
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018
AC Blower Motor Resistor Chevy Z71
I called for a quote for a known repair my 2006 Chevy Z71 Crew Cab need. They were familiar with the repair, parts needed and time required. The price quoted was very fair. So, I dropped my truck off the following morning, ran errands and picked it up at the end of the day...they even washed my truck! I highly recommend anyone needing repairs to call Suddeth for a quote.

SC
Steve C.
Columbia, SC
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Steve said the business always provided good service.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
South Carolina
Isuzu Rodeo
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Spoke with Andrew. He said the staff did their best to listen and give him a logical explanation with the issue his vehicle was having.
This review was collected via phone interview by Customer Research Inc.

JR
Juliet R.
Columbia, SC
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018
very reliable and super quick service
can't say enough about the folks at Suddeths. no complaints and will keep coming back

JM
Jannie M.
Columbia, SC
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Jannie said the service was convenient. The staff were very nice and helpful.
This review was collected via phone interview by Customer Research Inc.

JJ
Joseph J.
Columbia, SC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Very Pleased.
Everything just right.

ET
Ed T.
Columbia, SC
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Reliable Service
They did what needed doing - oil change and tire rotation - and did it quickly. They didn’t push additional unneeded maintenance on me, but they did do a multi-point inspection to verify all else was well.

DW
David W.
West Columbia, SC
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
David said the business management provided him with great service.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Columbia, SC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Chris said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

RH
Ryan H.
Indianapolis, IN
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Ryan said the employees explained things to him. They were quick and did a good job.
This review was collected via phone interview by Customer Research Inc.

MG
Matthew G.
Columbia, SC
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Matthew said Amy knew what she was doing and was great to work with.
This review was collected via phone interview by Customer Research Inc.

GK
Gwen K.
Columbia, SC
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018
First Rate Service
Truly good people! Always professional and helpful. Thanks Suddeths