Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

810 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


TJ
Terri J.
Greenville, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018
Amy was rude and unhelpful
Son's alternator was failing so dropped car there. My son had used this company before. Quote was higher than expected and for rebuilt unknown brand. When I tried to inquire about the quality of the "remanufactured" unit which was only $80 less than new Honda unit, and asked if there were other options, Service rep just got mad and told me to come pick up the car. I explained that I live in another city and we are just trying to make a good decision and mentioned that my son had used them before. She stated: "No he hasn't. You can just come pick up the car!"

DS
Derrick S.
Columbia, SC
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/16/2018 Category: Service
Derrick said when he brought his vehicle in, his air conditioning was working but when he picked the vehicle back up it was not, so he had to take the vehicle back.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/28/2018
Bad diagnosis
I have been taking my SUV there for servicing but just recently I was told that I had a failing front differential. They would not repair it or put a used one. I took their advice and had a used one put in at the dealership. Turns out that wasn't the problem. I told Suddeth's that I suspected a bad wheel bearing. As it turned out it WAS both front wheel bearing failing. The cost was very high. 2 trips to the dealer and having it taken there on a roll back ended up costing me almost $2300.00. They didn't even check the warped brake rotor either. I won't go back.

MG
Martin G.
Columbia, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/05/2014
They charge to much
I go to a place like this to save money,but they cost more than the dealer.they wanted $2,200.00 to replace (4) oxygen sensors on 2005 lexus LS and $800.00 to repair a lock. Yes they do good work but not that good. I got my car repaired for less than half of what they wanted.

MG
Martin G.
Columbia, SC
Lexus LS 430
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2014
The charge For Service Is As Much As The Dealer Maybe More.
To get a quote for $2,200.00 to install oxygen sensor, and $800.00 to fix the passenger side lock is robbery with a gun.

TG
Thomas G.
Columbia, SC
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/18/2013 Category: Service
Thomas said this business was not able to find out the underlying problem with his vehicle. He said there were discrepancies in terms of what repairs would be covered. Due to the reasons stated above he said he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Mike S. from Suddeths Automotive Service responded on 04/30/2013
Thomas G., I understand your frustration in this situation. We identified several problems with this vehicle and presented this information to you as well as your warranty company. The warranty company decided not to cover all of the repairs needed on the vehicle. Unfortunately, we have no control over what repairs the third party warranty company decides to cover. We wish you much success in the future and hope you resolve any issues you may have with your warranty company in regards to what they choose to cover for your future car repair needs.

MR
Mark R.
Columbia, SC
Chevrolet Chevy Van
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/27/2012
red chevy g20
Im sorry but i will never go back there. you charge to much. 85.00 for an oil change come on. you rapped me i could have done it for 30.00. I wanted to business with you guys but not any more. sorry

CA
Chuck A.
Columbia, SC
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/08/2011
First Visit Lacked Luster
Tire pressures were all across the board - were they really checked or even rotated? Windows, mainly interior were not touched - is that normal? Carpet and mats were somewhat vaccuumed but had to ask for second vaccuuming for rear and console area - is that normal? I was really hoping to find someone for great service since I just recenlty moved downtown. i'm not sure Suddeth is the place??? Based upon what you "said" you did for what I paid for, I would not come back myself.

KD
Kate Gene D.
Columbia, SC
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
suddeths
very helpful and accommodating

JS
John S.
Columbia, SC
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018
Customer service, friendly staff, quality service
Seriously, I would not go anywhere else (except for a couple of free oil changes from a dealership when I bought my new truck).

AG
Allyson G.
Columbia, SC
Honda Civic Si
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Allyson said that she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CE
Clinton E.
Little Mountain, SC
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Spoke with Rebecca. She said the business came and towed her vehicle and they did a great job.
This review was collected via phone interview by Customer Research Inc.

WF
William F.
Eastover, SC
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Faster than I thought.
In addition to the regular hundred and seventy thousand mile check-up, I needed to have the under-the-dash AC fan of my 1999 Tahoe replaced. I figured it would take all day. It took about an hour and a half, including having a new fan delivered.

JW
James W.
Fort Bragg, NC
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
James said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

TG
Tim G.
Columbia, SC
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Trustworthy Auto Expertise
Suddeth Automotive Service is one of the best auto repair shops in Columbia. Thank you for providing trustworthy auto expertise and friendly customer service.

ML
Maria L.
Columbia, SC
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2018
Efficient, thorough, friendly, professional, nice touch to have car washed too!
Efficient, thorough, friendly, professional, nice touch to have car washed too!

HS
Houston S.
Columbia, SC
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Great experience!
Everybody was very friendly and professional! The repair was completed at a lower cost than the initial estimate. We'll be back!

TG
Tim G.
Columbia, SC
Honda Insight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Trustworthy auto expertise
Suddeth’s is one of the best auto repair shops in Columbia. Thank you for providing trustworthy auto expertise with a friendly atmosphere.

DD
Daniel D.
Columbia, SC
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Daniel said they have good customer service. Everything was fast, everybody was very nice.
This review was collected via phone interview by Customer Research Inc.

SD
Stanley D.
Columbia, SC
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018
Most reliable in Columbia
Suddeth has never disappointed.