Overview

Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5rating 4.14

1162 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5rating 4.15625
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
80% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


MB
Mark B.
East Alton, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019
AWFUL TASTE
My wife and I had one of the worst experiences at this dealership........

Where do I start? We were interested in the 2019 Hyundai Santa Fe SEL Plus 2.4 which was listed at 23,200. We began the negotiation process with a really nice salesman, but shortly after we started talking numbers this is where the experience became TERRIBLE. We filled out a credit form and waited for our trade in numbers to come back. Well, we all know we are going to get screwed on our trades, so i expected it......its the norm! They came back about 1500 under what Suntrup Hyundai offered me TODAY!

The next part is what this gentlemen below posted on 3/2/19……..He had the same experience, but he actually purchased

Purchased a vehicle a few months ago from here, Normal buying experience at first. Then once we finally got close to the right numbers the sales manager came out and told me there was nothing else he could do for numbers, they reached bottom dollar! Ok then let’s do this. Well then he found out I was already pre approved through my own bank and all I had to do was sign the check! My bank is not one that they use to swindle money from customers, Now that he had this information he changed his mind and all of the sudden I could get a significant amount more off the the price of the vehicle as long as I would sign with one of there lenders at a much higher interest rate. Very unprofessional way to handle business, lie right to the customer and then turn around and twist the truth. 


Back to my experience………

The only difference was……we didn’t purchase the car…..couldn’t get to that point because they screwed with the final numbers because I wanted to use my credit union……I am pre-approved for 4.49 for 77 months…..their “super bank” had us at 7.5 %. The manager said that the only was he could make money was if we used their financing and if we didn’t? Well, our deal wasn’t going to be what was listed on the website. Crazy Huh? I am sick over this and plan on following up with someone above them. I should be able to get the price quoted online and finance with my CU. To put the icing on the cake……the guy behind the window sticking it up peoples rear ends told me that this is a one time offer and if I didn’t take it, then it wouldn’t be available ever again. He then proceeded to tell me how he was going to basically break even on the deal and he was doing me a favor.

Verified Customer
St. Louis, MO
2012 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/19/2019 Category: Service
Won’t be back
Over charged, and some services wasn’t even provided. Was told they would do the inspection but they failed to test or inform me my windshield wipers were broke and needed replacing
JOHN N. from Napleton Hyundai responded on 04/26/2019

Thank you for bringing this matter to my attention.  I have recently taken over the service department and this is the feedback I need to make correctioins.
John Norris
Service Manager
Napleton Hyundai


Verified Customer
Florissant, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Wrong quote
Need to improve drastically.... Service has gone done since the new ownership
JOHN N. from Napleton Hyundai responded on 04/26/2019

Thank you for your feedback. I do apologize for the miscommunication.
John Norris
Service Manager
Napleton Hyundai


DZ
Dominic Z.
Saint Louis, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Non competitive pricing
Not competitive in pricing for standard services available at other shops.
JOHN N. from Napleton Hyundai responded on 04/17/2019

Thank you Dominic, we appreciate your feedback.  It looks like you had a good visit and free of charge, but your numerical score provided is your adviser's report card with Hyundai and affects his standings.  By your survey response Jamie, your adviser, did a good job and he would appreciate a rescore for his efforts.  If he did not please feel free to contact me by responding to this email so I can correct any problems.
John Norris
Service Manager
Napleton Hyundai


KD
Kenneth D.
St. Louis, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/29/2019 Category: Service
service takes too long.
i think they make too many appointments,once they have you in the shop you just wait.2hrs for a oil change?

Verified Customer
Saint Louis, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/29/2019 Category: Service
Poor customer service
Brad the service manager was rude and unprofessional. He hung up on me because I didn't know the name of the service person I had worked with in the morning and I asked him to look it up if it was required.
JOHN N. from Napleton Hyundai responded on 04/04/2019

Thank you for bringing this matter to my attention. I do sincerely apologize for the inconvenience and Brad is one of my service advisers.  All phone calls are recorded and I listened to the conversation.  I understand you were upset at the situation and Brad definitely could have been more helpful.  I have counselled him and performed some retraing.  Your original adviser has been released.  It is our policy that each adviser before they leave is to make sure all customers have been updated and promises kept.
John Norris
Service Manager
Napleton Hyundai


JS
Joseph S.
Florissant, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2019 Category: Service
Last time I go here.
Took me three visits and them damaging my car to get warranty service.
JOHN N. from Napleton Hyundai responded on 04/04/2019

Thank you Joseph for bringing this matter to my attention.  I do apologize for the inconvenience.
John Norris
Service Manager
Napleton Hyundai


BB
Bonnie B.
Kirkwood, MO
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2019 Category: Service
Average car dealership
Waiting room needs improvement. Service people very polite and responsive.
JOHN N. from Napleton Hyundai responded on 03/28/2019

Thank you Bonnie for your feedback.  I do apologize for the inconvenience.
John Norris
Service Manager
Napleton Hyundai


TJ
Toni J.
Saint Louis, MO
2007 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2019 Category: Service
Great Service for Oil Change But Don't Order A Key
I came here because I had a free oil change coupon and the service was great. However, a few years back I ordered and paid for a extra key that I never received. This dealer's accessories department ordered the wrong key but failed to contact me when the correct one became available. The service manager said it was my responsibility to keep checking to see if the key had arrived. I was never given a refund nor provided with the extra key. Therefore, I try not to return here unless using a free coupon.

MB
Mary B.
St. Louis, MO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/25/2019 Category: Service
Poor communication & service
See previous note
JOHN N. from Napleton Hyundai responded on 03/28/2019

Thank you Mary, I do apologize for the inconvenience,
John Norris
Service Manager
Napleton Hyundai


Verified Customer
Saint Louis, MO
2012 Hyundai Veloster
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/24/2019 Category: Service
xxxxxxxx
Communication is the best thing anyone can do
JOHN N. from Napleton Hyundai responded on 03/28/2019

Thank you for your feedback. I do apologize for any inconvenience.
John Norris
Service Manager
Napleton Hyundai


MC
Michael C.
Saint Louis, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2019 Category: Service
Rude and liars!
Worst dealership staff I have ever experienced
JOHN N. from Napleton Hyundai responded on 03/28/2019

Thank you for your feedback.  I do apologize for the miscommunication.
John Norris
Service Manager
Napelton Hyundai


MB
Murray B.
Ballwin, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/22/2019 Category: Service
Poor Service
It took 3.5 hours for an oil change, tire rotation and Radio Software upgrade. Oil level was not full.
JOHN N. from Napleton Hyundai responded on 03/28/2019

Thank you for bringing this matter to my attention.  I do apologize for the inconvenience.
John Norris
Service Manager
Napleton Hyundai


CM
Camelia M.
Saint Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/22/2019 Category: Service
Poor Service
The service is poor and has declined since Napleton took over from Mungenast. Employees are not the friendliest and service is not the greatest. I gave two stars because my vehicle was ready when they said it would be. Even though I had to wait 30 minutes before I could retrieve it.
JOHN N. from Napleton Hyundai responded on 03/28/2019

Thank you Camelia, we appreciate your feedback and I apologize for the inconvenience.
John Norris
Service Manager
Napleton Hyundai


DZ
Deborah Z.
Mount Olive, IL
2012 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/14/2019 Category: Service
Friendly staff dissapointing policies
Very unhappy with loaner policies and multiple unneccesary trips. I might reccommend to someone who lives closer, but not to my friends here even though I love the car itself.
JOHN N. from Napleton Hyundai responded on 03/16/2019

Thank you Debora for responding. I do apologize for the inconvenience.
John Norris
Service Manager
Napleton Hyundai


Verified Customer
Hazelwood, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/11/2019 Category: Service
Horrible
Horrible Customer Service and Communication.
JOHN N. from Napleton Hyundai responded on 03/14/2019

Thank you for your reply. I do apologize for the inconvenience. 
John Norris
Service Manager
Napleton Hyundai


Verified Customer
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2019 Category: Service
Brad the best service provider there
Brad was excellent he was extremely pleasant made me comfortable with the entire process

Overall Rating 1/5rating 1rating 1rating 1rating 1
03/11/2019 Category: Service
Horrible Service Center
Customer service needs work
JOHN N. from Napleton Hyundai responded on 03/14/2019

Thank you for your reply. I do apologize for the inconvenience.
John Norris
Service Manager
Napleton Hyundai


DH
David H.
Florissant, MO
2009 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/08/2019 Category: Service
Close to home.
Should have had a car to use , to leave car until fixed.
JOHN N. from Napleton Hyundai responded on 03/11/2019

Thank you David for bringing this matter to my attention.  I do apologize and agree that we should of offered a rental car.  I would like to make it up to you by performing your next oil change free of charge.  Just come in and reference this email and we will take care of it for you.
John Norris
Service Manager
Napleton Hyundai


KM
Kimberly M.
MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019 Category: Service
Prompt Service on Maintenance/Oil Change
The service man was very polite and the dealership provided me with great service.
JOHN N. from Napleton Hyundai responded on 03/07/2019

Thank you Kimberly, your feedback is appreciate greatly.
John Norris
Service Manager
Napleton Hyundai


Verified Customer
Saint Louis, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
03/05/2019 Category: Service
Slow service!
Same as previous review.
JOHN N. from Napleton Hyundai responded on 03/05/2019

Thank you for bringing this matter to my attention.  I do apologize for the inconvenience.  I have recnetly taken over as service manager and I am trying to add more technicians to my staff but quality individuals have been hard to find.  Hopefully by your next visit there will be a marked improvement.
John Norris
Service Manager
Napleton Hyundai