Overview

Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5rating 4.14

1146 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5rating 4.15625
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
80% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


ST
Sonja T.
Florissant, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2018 Category: Service
..
Mechanics should double check their work, I left there with the cover for windshield wiper fluid, oil & battery open. My husband found it when he checked under hood. Also attempt to talk to service manager failed, his vmail was full. Called back, receptionist said she would try to find him, left on hold. Finally disconnected call
Robert A B. from Napleton Hyundai responded on 03/31/2018

We are sorry for not double checking work thank you for bringing it to me  i will make sure to work on it with my techs thank you


AM
Andrew M.
Saint Louis, MO
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
2010 Hyundai
Good Job
Robert A B. from Napleton Hyundai responded on 03/31/2018

Thank you for your service we look forward to seeing you again


RR
Rosemary R.
Saint Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018 Category: Service
Clean and efficient.
Jeff was great, he very helpful and attentive; he listened to my concerns and made recommendations for my next visit.
Robert A B. from Napleton Hyundai responded on 03/28/2018

Rosemary thank you we look forward to seeing you again


Verified Customer
Saint Peters, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Good job
My vist went extremely well was not disappointed in the slightes I will be returning next time my car needs a fixing
Robert A B. from Napleton Hyundai responded on 03/27/2018

Thank you look forward to seeing you again


Verified Customer
Black Jack, MO
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Great customer service!
I really felt like my experience there was valued. I thought that I was listening to and was given detailed options and opinions.
Robert A B. from Napleton Hyundai responded on 03/27/2018

thank you look forward to seeing you in the future


GB
Gwendolyn B.
Florissant, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Hyundai service
N/A
Robert A B. from Napleton Hyundai responded on 03/27/2018

Thank you Gwendoyln we look forward to seeing you again


PO
Peggy O.
Florissant, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Service
Friendly and knowledgeable staff. Excellent service work is what I have experienced. Very clean and inviting waiting room.
Robert A B. from Napleton Hyundai responded on 03/27/2018

Peggy we look forward to seeing again


MH
Michael H.
Black Jack, MO
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Not far from my residence.
Although new dealership it appears we will get the same excellent car care.
Robert A B. from Napleton Hyundai responded on 03/27/2018

Thank you we look forward to seeing again


Verified Customer
St. Louis, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Engine replaced.
It took several days to get the ok to replace the engine. I was thankful for the rental car. We were not happy with the recall but it was under the gaurantee. I still have more work on the other car.
Robert A B. from Napleton Hyundai responded on 03/27/2018

Thank you for your service


WW
William W.
Bridgeton, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Service
Only came in for the complimentary oil change which I greatly appreciate
Robert A B. from Napleton Hyundai responded on 03/26/2018

William we hope to see you again


AI
Annette I.
Saint Louis, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Excellent service
I will always bring my vehicle in for service. The staff are friendly and knowledgeable.
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you Annette we can not wait to see you again


JS
Julius S.
Bridgeton, MO
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
convenient
good
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you we look forward to seeing you again
Rob


SB
Silas B.
Florissant, MO
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Jeff in Service!!
Jeff was pleasant!!
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you Silas we look forward to seeing you again


Verified Customer
Swansea, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2018 Category: Service
Quick service
Found a problem and resolved it.
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you we look forward to seeing you soon


Verified Customer
Saint Louis, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018 Category: Service
Customer service
Napleton Hyundai provides excellent customer service and are very knowledgeable.
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you


DW
Dorethea W.
Saint Louis, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018 Category: Service
Great customer service clean friendly environment
I bring my car to this dealership for all of my service there are great people with professional service
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you


Verified Customer
Saint Charles, MO
2013 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/25/2018 Category: Service
New Napleton
Service was acceptable. Shocked to learn dealership owner changed to Napleton. Disappointed that lifetime wheel alignment will no longer be honored.
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you


BP
Balabalaji P.
St. Peters, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/25/2018 Category: Service
Faster and good quality of service
Faster and good quality of service
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you


Verified Customer
Saint Louis, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018 Category: Service
Great Great!
Great Service and friendly staff!
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you


Verified Customer
St. Louis, MO
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2018 Category: Service
Happy with services
Staff is very friendly and informative. The waiting area is very clean and stylish with free coffee and bottled water. Feel completely safe while waiting.
Robert A B. from Napleton Hyundai responded on 03/26/2018

Thank you