Overview

Overall Rating 4.13/5Overall Rating 4.13/5Overall Rating 4.13/5Overall Rating 4.13/5rating 4.13

1144 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5rating 4.15625
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
80% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


RG
Robin G.
Saint Louis, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Good service today
Miss Taylor is always so friendly and very patient.
Emily G., Customer Relations Director from Napleton Hyundai responded on 11/16/2018

Thank you so much for your positive feedback! We look forward to working with you again soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

MH
Maureen H.
Bridgeton, MO
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018 Category: Service
Wait time for service
If you make an appointment and wish to wait for your car, plan on staying there for over two hours and that's for an oil change.
Emily G., Customer Relations Director from Napleton Hyundai responded on 11/16/2018

Thank you Maureen for your feedback! I know that no one wants to come sit at a dealership for a few hours, but in addition to your oil change we did perform the recall. We do strive to have our customers in and out of the dealership in an hour for the oil change, but the recall itself took an hour of work for the technician. I do apologize for your inconvenience. If there is anything further I can do for you, I would love the chance to change your experience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Maryland Heights, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Hyundai sonata
This is my first and also my last Hyundai make car.
Emily G., Customer Relations Director from Napleton Hyundai responded on 11/26/2018

We appreciate your feedback!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

EA
Eva A.
Saint Louis, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
EA
You have people waiting to long for there car's the other company was better
Emily G., Customer Relations Director from Napleton Hyundai responded on 11/12/2018

Thank you for your feedback! What could we improve on to make your experience better?

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Hazelwood, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Great Visit!
The service Manager and Assistant Manager did a great job of earning back my business. We discussed my concerns and level-set expectations. I will feel much better returning to Napleton for additional services.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2018 Category: Service
Time Waster
Thanks for the free oil change, but it wasn't worth putting up with very poor communication and waiting nearly 3 hours.
Emily G., Customer Relations Director from Napleton Hyundai responded on 11/06/2018

Thank you for your feedback. I would like to discuss this with you further.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Saint Louis, MO
2007 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2018 Category: Service
No compassion and a lack of follow through. Communication is not acceptable either
I will not return to this location for any service. The gentleman that helped me had a lack of compassion while informing me I had over $2000 worth of work needed. He acted as if I was annoying him by requesting discounts, which ultimately fell through because I had to pay half of the rental fee even though he said I wouldn’t be charged.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/29/2018

Thank you for your feedback. I would like to discuss this with you further. I will be reaching out shortly to discuss.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

MB
Michael B.
St. Louis, MO
2015 Hyundai Genesis
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2018 Category: Service
Can't keep an appointment or estimate time to completion.
I called for an appointment and made one but when I got there they did not have a record of it. They also estimated 45 minutes to complete the work but it took closer to twice that. The people are nice but not effective.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/29/2018

Thank you for your feedback! I am very sorry for the difficulty with your appointment. Next time you would like to come in, you can reach out to me directly and I will make sure everything is set and a smooth process.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

TS
Terri S.
Saint Louis, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/17/2018 Category: Service
Not happy
Was told a problem would be checked and repaired and neither happened.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/18/2018

Thank you for your feedback. I will look into this issue and get back with you soon!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Saint Louis, MO
2010 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/15/2018 Category: Service
Poor Service - Lost A Customer
Review left with the BBB:

After experiencing difficulty starting my car yesterday afternoon I scheduled an appointment with Napleton Hyundai to have the issue identified and corrected. I arrived at the dealership in time for my 7:30 am appointment and discussed the issue with the service advisor. I noted that the battery was replaced at another business about a year ago and that the dome light still came on when I opened the door but the engine wouldn't "turn over" when I tried to start it. In no way did I indicate that the battery was not the issue, I merely gave them all the information I had to help them diagnose the problem. About half an hour later the service advisor told me that the alternator needed to be replaced - the factory part would be $675. He did not clarify whether that was the price of the part or whether that included labor and tax as well. I asked for a few minutes to consult a family member. He came back out a few minutes later and notified me that the part wasn't in stock but there was an aftermarket part for $495. Again, he did not indicate what all that price included. After contacting the aforementioned family member, one who had been a mechanic for the city for years, he assured me that the quoted price was too high. Not wanting to deal with the dealership due to negative experiences in the past - I will outline those later - I reached out to a mechanic that my family member referred me to. I told the service advisor that I was going to take my car elsewhere for the alternator repair and to check me out for the other completed work. The oil change, cabin filter, and tire change came to $128 which also seems high, but they are entitled to set their prices just as I am entitled to walk away from suspect service proposals. And to make matters worse, I only discovered the cost of the service after my card was run since the cashier was too engrossed in personal gossip with another employee to even acknowledge me. Once I arrived at the recommended mechanic he ran my vehicle's VIN number and with labor and tax the total came to $348. I agreed to the price and they took my vehicle into the garage. Minutes later they came out and informed me that there was nothing wrong with the alternator, but rather the battery was completely dead. I should reiterate that I informed the service advisor at Napleton that the batter was recently purchased at a competitor and was still under warranty. Upon the discover that the problem part was the battery and not the alternator, the secondary auto shop ethically and rightly recommended that I go back to the store that I purchased the battery from for replacement, which I did. In sum, Napleton attempted to sell me a part of at most $675 and at minimum $495 for a repair I am convinced they knew could be completed at no cost to me at another location. However, if one is to go out on a limb and assume that nefarious intent was not at play, I would be justifiably concerned that certified mechanics are unable to distinguish between a faulty battery and alternator. And this is not a case where both were in need of replacement so it could be a toss-up as to which part might be identified as problematic since the second auto shop - which had no reason to misguide me given that I didn't pay them a cent - told me that my alternator was in "fine condition." Surely it can be agreed upon that Napleton's predatory and unnecessary sales tactics are wholly unethical.

Napleton Hyundai has proven themselves to be - at every encounter - dishonest and disinterested in maintaining customer confidence. While they are conveniently located to my place of employment, I will most assuredly never utilize their services again.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/15/2018

Thank you for your feedback. I have spoken with out management staff and the technician about this. I would like to discuss further. Please reach out to me at your convenience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
St. Louis, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018 Category: Service
Brad
Brad, I greatly appreciated his assistance in taking care of my issue and getting it resolved. His communicating was effective, timely, and polite.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/14/2018 Category: Service
Horrible
Employees talk disrespectful to others and don't seem to be knowledgeable about Hyundai
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/15/2018

Thank you for your feedback. I would like to discuss this with you further. I will be reaching out to you this morning!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Maryland Heights, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018 Category: Service
Service
The service was what I expected it to be.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/11/2018

Thank you for your feedback.. I would like to discuss this with you further... I will be reaching out shortly!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

ST
Stephanie T.
High Hill, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/09/2018 Category: Service
Service ok
Brought the car in for service and to have the front passenger door looked at (doesn’t open right) and the blinker looked at (turns off prematurely). They were very polite but said it didn’t do it when they looked at it. Still not fixed.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/11/2018

Thank you for your feedback. I will check with my service manager to see if there is anything further we can do! I will reach out when I have some answers!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

CL
Carl L.
Saint Louis, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018 Category: Service
My needs were met
I'm leasing my vehicle but what do I do about the little nicks to the dings to the paint job I receive while on parking lots. They can add up and I will have to return the vehicle eventually. Will these dings cost me at the end of my lease?
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/11/2018

Thank you for your feedback! I will look into that answer for you and reach out!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

NM
Nannette M.
Bethalto, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
I can not say anything makes the place so great- nothing stands out- not so great- see review.
vehicle was washed- the only thing was my center storage compartment I purposely closed before the service was completed and when the vehicle was returned to me the center compartment was open. I did not notice anything stolen- but it makes me question the employees you have working there and the integrity of the company.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/08/2018

Thank you for your feedback! We strive to be the best, so I apologize we fell short for you! We will do our very best to make your next visit even better!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

TS
Terry S.
Saint Louis, MO
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/06/2018 Category: Service
Another service disappointment.
They rotated my tires as part of the service then said I need new tires. But charged my for the rotation. The tires should have been identified during the multi-point inspection. And definite do not rotate tires before replacing them. An overall bad experience.
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/08/2018

Thank you for your feedback. I will discuss this with my service manager and reach out to you shortly.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

MH
Mehwish H.
Florissant, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2018 Category: Service
Communication and positive attitude and fast service
Riz
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/03/2018

Thank you for your feedback. I would like to discuss this with you further. Please reach out to me at your convenience

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Saint Louis, MO
2017 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/02/2018 Category: Service
Going Downhill
Cars lined up when I arrived on time for appointment at 10:30
Waited 3 hours for something that should have taken 1 hour.
Found my car ready and sitting in parking lot.....when paying my keys were no where to be found.
All completely unacceptable
Emily G., Customer Relations Director from Napleton Hyundai responded on 10/03/2018

Thank you for your feedback! I will be reaching out shortly to discuss this further!

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

KJ
Keisha J.
St. Louis, MO
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/28/2018 Category: Service
Not quite satisfied!
I really hope that the company makes things right! I explained my disappointment in the survey
Emily G., Customer Relations Director from Napleton Hyundai responded on 09/28/2018

Thank you dor your feedback... I would like to discuss this with you further.. Please reach out to me at your convenience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Florissant, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/26/2018 Category: Service
Needs improvments wit tire levels
No
Emily G., Customer Relations Director from Napleton Hyundai responded on 09/27/2018

Thank you for your feedback... I would like to discuss this with you further. Please reach out to me at your earliest convenience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com

Verified Customer
Saint Louis, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/25/2018 Category: Service
Need improvement with customer service
I believe the dealership needs to improve in customer service and provide additional information to the customer on repairs no matter what the cost is.
Emily G., Customer Relations Director from Napleton Hyundai responded on 09/27/2018

Thank you foryour feedback! I would like to discuss this with you further. Please reach out to me at your convenience.

Emily Garrison
Business Development Manager
Napleton Hazelwood Hyundai
O: 314-817-9000 ext 2307
C: 314-814-0842
E: egarrison@napleton.com