Overview

Overall Rating 4.12/5Overall Rating 4.12/5Overall Rating 4.12/5Overall Rating 4.12/5rating 4.12

1108 Reviews

ReScore Reviews™ (31)

ReScore
Overall Rating 4.16129/5Overall Rating 4.16129/5Overall Rating 4.16129/5Overall Rating 4.16129/5rating 4.16129
Original
Overall Rating 2.22581/5Overall Rating 2.22581/5rating 2.22581rating 2.22581rating 2.22581
79% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


MB
Mark B.
East Alton, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/02/2019
Terrible experience
My wife and I had one of the worst experiences at this dealership........

Where do I start? We were interested in the 2019 Hyundai Santa Fe SEL Plus 2.4 which was listed at 23,200. We began the negotiation process with a really nice salesman, but shortly after we started talking numbers this is where the experience became TERRIBLE. We filled out a credit form and waited for our trade in numbers to come back. Well, we all know we are going to get the lowest value on our trades, so i expected it......its the norm! They came back about 1500 under what Suntrup Hyundai offered me TODAY!

The next part is what this gentlemen below posted on 3/2/19……..He had the same experience, but he actually purchased

Purchased a vehicle a few months ago from here, Normal buying experience at first. Then once we finally got close to the right numbers the sales manager came out and told me there was nothing else he could do for numbers, they reached bottom dollar! Ok then let’s do this. Well then he found out I was already pre approved through my own bank and all I had to do was sign the check! My bank is not one that they use to swindle money from customers, Now that he had this information he changed his mind and all of the sudden I could get a significant amount more off the the price of the vehicle as long as I would sign with one of there lenders at a much higher interest rate. Very unprofessional way to handle business, lie right to the customer and then turn around and twist the truth. 


Back to my experience………

The only difference was……we didn’t purchase the car…..couldn’t get to that point because they screwed with the final numbers because I wanted to use my credit union……I am pre-approved for 4.49 for 77 months…..their “super bank” had us at 7.5 %. The manager said that the only was he could make money was if we used their financing and if we didn’t? Well, our deal wasn’t going to be what was listed on the website. Crazy Huh? I am sick over this and plan on following up with someone above them. I should be able to get the price quoted online and finance with my CU. To put the icing on the cake……the guy behind the window sticking it to people…… told me that this is a one time offer and if I didn’t take it, then it wouldn’t be available ever again. He then proceeded to tell me how he was going to basically break even on the deal and he was doing me a favor.

Verified Customer
Saint Louis, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Great
The service was completed in less time then quoted

ET
Elizabeth T.
Hazelwood, MO
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Service person first, promptly got in for service, and expert car service
Excellent CSR, prompt service, expert car repair

PH
Philip H.
Hazelwood, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2019 Category: Service
Recall
Went in for a recall software update...used the free wifi to get work done since I could not be in the office...car was ready on time..car was washed and a quick vacuum...only minor issue was someone changed the radio station to some hip hop station and the words emenating from the speakers could easily offend a weaker willed person...why change the station to begin with? They're probably in the car for what...2 minutes tops?

Verified Customer
St. Louis, MO
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
Great experience!
I had a great experience at Napleton Hyundai. Everyone at the dealership was friendly and helpful.

DR
Debra R.
St. Louis, MO
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2019 Category: Service
fast and friendly
my first vist to Hyundai was great and fast

SL
Shirlon L.
Black Jack, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Yes
Excellent service

JO
Jerold O.
Florissant, MO
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Napleton Hyundai
Efficient, effective, and trustworthy!

Verified Customer
Saint Louis, MO
2007 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Service
Did exactly what they said would do

Verified Customer
Hazelwood, MO
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2019 Category: Service
No comments
No comments

AW
Al W.
Florissant, MO
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Great Servce Advsors
I can truthfully say that I enjoy taking myvehicle to Napleton. The advisors are sharp and very attentive to all my needs.

SJ
Sherridan J.
Florissant, MO
2011 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Plesant efficient
Pleasant friendly staff. Efficient customer service.

HV
Hai V.
St. Louis, MO
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Like the service
Good

DL
Donovan L.
St. Louis, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Very pleasant service
The service staff was very friendly and helpful. The dealership was clean and modern.

Verified Customer
Hazelwood, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
As expected
Everything was fine...nothing bad but nothing exceptional it was a basic service visit.

LR
Larry R.
Lake Saint Louis, MO
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
Napelton Hyundai
Offering of a full day on Saturday for service appointments very helpful. Service writers knowledgeable and communicate well

FK
Frank K.
Collinsville, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Hyundai Elantra Servie
Great service. Prompt efficient and reasonably priced.

Special on Oil Change appreciated.

ZH
Zabrina H.
St. Louis, MO
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Great service
Zabrina herron

MB
Mark B.
East Alton, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019
AWFUL TASTE
My wife and I had one of the worst experiences at this dealership........

Where do I start? We were interested in the 2019 Hyundai Santa Fe SEL Plus 2.4 which was listed at 23,200. We began the negotiation process with a really nice salesman, but shortly after we started talking numbers this is where the experience became TERRIBLE. We filled out a credit form and waited for our trade in numbers to come back. Well, we all know we are going to get the lowest value on our trades, so i expected it......its the norm! They came back about 1500 under what Suntrup Hyundai offered me TODAY!

The next part is what this gentlemen below posted on 3/2/19……..He had the same experience, but he actually purchased

Purchased a vehicle a few months ago from here, Normal buying experience at first. Then once we finally got close to the right numbers the sales manager came out and told me there was nothing else he could do for numbers, they reached bottom dollar! Ok then let’s do this. Well then he found out I was already pre approved through my own bank and all I had to do was sign the check! My bank is not one that they use to swindle money from customers, Now that he had this information he changed his mind and all of the sudden I could get a significant amount more off the the price of the vehicle as long as I would sign with one of there lenders at a much higher interest rate. Very unprofessional way to handle business, lie right to the customer and then turn around and twist the truth. 


Back to my experience………

The only difference was……we didn’t purchase the car…..couldn’t get to that point because they screwed with the final numbers because I wanted to use my credit union……I am pre-approved for 4.49 for 77 months…..their “super bank” had us at 7.5 %. The manager said that the only was he could make money was if we used their financing and if we didn’t? Well, our deal wasn’t going to be what was listed on the website. Crazy Huh? I am sick over this and plan on following up with someone above them. I should be able to get the price quoted online and finance with my CU. To put the icing on the cake……the guy behind the window sticking it to people…… told me that this is a one time offer and if I didn’t take it, then it wouldn’t be available ever again. He then proceeded to tell me how he was going to basically break even on the deal and he was doing me a favor.

MB
Mark B.
East Alton, IL
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/19/2019
AWFUL TASTE
My wife and I had one of the worst experiences at this dealership........

Where do I start? We were interested in the 2019 Hyundai Santa Fe SEL Plus 2.4 which was listed at 23,200. We began the negotiation process with a really nice salesman, but shortly after we started talking numbers this is where the experience became TERRIBLE. We filled out a credit form and waited for our trade in numbers to come back. Well, we all know we are going to get screwed on our trades, so i expected it......its the norm! They came back about 1500 under what Suntrup Hyundai offered me TODAY!

The next part is what this gentlemen below posted on 3/2/19……..He had the same experience, but he actually purchased

Purchased a vehicle a few months ago from here, Normal buying experience at first. Then once we finally got close to the right numbers the sales manager came out and told me there was nothing else he could do for numbers, they reached bottom dollar! Ok then let’s do this. Well then he found out I was already pre approved through my own bank and all I had to do was sign the check! My bank is not one that they use to swindle money from customers, Now that he had this information he changed his mind and all of the sudden I could get a significant amount more off the the price of the vehicle as long as I would sign with one of there lenders at a much higher interest rate. Very unprofessional way to handle business, lie right to the customer and then turn around and twist the truth. 


Back to my experience………

The only difference was……we didn’t purchase the car…..couldn’t get to that point because they screwed with the final numbers because I wanted to use my credit union……I am pre-approved for 4.49 for 77 months…..their “super bank” had us at 7.5 %. The manager said that the only was he could make money was if we used their financing and if we didn’t? Well, our deal wasn’t going to be what was listed on the website. Crazy Huh? I am sick over this and plan on following up with someone above them. I should be able to get the price quoted online and finance with my CU. To put the icing on the cake……the guy behind the window sticking it up peoples rear ends told me that this is a one time offer and if I didn’t take it, then it wouldn’t be available ever again. He then proceeded to tell me how he was going to basically break even on the deal and he was doing me a favor.