Overview

Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5Overall Rating 4.14/5rating 4.14

1159 Reviews

ReScore Reviews™ (32)

ReScore
Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5Overall Rating 4.15625/5rating 4.15625
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
80% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews


AC
Antoinette C.
St. Louis, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
excellent and timely service
excellent
BRANDY L B. from Napleton Hyundai responded on 09/19/2019

Thank you Antoinette for your feedback.  We are glad to know that you received fast and efficient service while in our service department.  Thank you for allowing Napleton Hyundai to serve all of your automotive needs.


VS
Velta S.
Saint Louis, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great service
Customer service and maintenance time was excellent!
BRANDY L B. from Napleton Hyundai responded on 09/18/2019

Thank you Velta for completing the survey.  We are pleased to hear that you received excellent customer service and that your vehicle was excellently cared for.  We look forward to continuing to serve your automotive needs and providing a 5 Star experience.


Verified Customer
Black Jack, MO
2016 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2019 Category: Service
N/a
N/a
BRANDY L B. from Napleton Hyundai responded on 09/18/2019

Thank you for your feedback.  We value you as our customer and we want you to know that we will continue to work to provide you with 5 Star experience at Napleton Hyundai.  We would like an opportunity to speak with you about some options.  Please call me..

Brandy L. Brown
Customer Experience Manager
314-817-9000 ext. 2419


JM
James M.
Saint Louis, MO
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Excellent customer service
Five stars
BRANDY L B. from Napleton Hyundai responded on 09/18/2019

Thank you James for your feedback.  We are glad to know that you received excellent service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


Verified Customer
St. Louis, MO
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Another good experience at Napleton Hyundai
For this appointment, the following services were done for our 2010 Elantra Touring: front brake pads replaced, tires rotated, oil changed, air filter, cabin air filter. Fuel induction service was also done. The car was washed when the job was done. This was all accomplished over about 2 hours while I waited. Service adviser Tony was so helpful at finding a convenient day and time for our appointment, plus he's very good at explaining what services will keep our car working optimally.
BRANDY L B. from Napleton Hyundai responded on 09/18/2019

Thank you for your feedback.  We are glad to know that you received fast and efficient service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


Verified Customer
Saint Louis, MO
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Santa fe
The staff seem to be more professional than the last time I was there about 3 months ago. The staff seem to know what they were talking about and also they were able to tell me about my wait time and explain to me what was going on with my car
BRANDY L B. from Napleton Hyundai responded on 09/17/2019

Thank you Bernadette for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


Verified Customer
St. Louis, MO
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Perfect dealership
Very professional. I was in and out.
BRANDY L B. from Napleton Hyundai responded on 09/17/2019

Thank you for your feedback.  We are glad to know that you received fast and efficient service while in our service department.  Thank you for allowing Napleton Hyundai to serve all of your automotive needs.


TP
Terrence P.
Saint Louis, MO
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
GREAT CUSTOMER SERVICE
I really did not have an appointment, made a phone call, and was told to come in. I was in and out in 1 hour.
BRANDY L B. from Napleton Hyundai responded on 09/17/2019

Thank you Terrence for your feedback.  We are glad to know that you received fast and efficient service while in our service department.  Thank you for allowing Napleton Hyundai to serve all of your automotive needs.


Verified Customer
Florissant, MO
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Hyundai
Always very helpful anytime I come in never leave disappointed
BRANDY L B. from Napleton Hyundai responded on 09/17/2019

Thank you for your feedback.  We are glad to know that you always received great service at  Napleton Hyundai.  We will continue to earn your business by providing you with a 5 Star experience every time you visit us.


VW
Veronica W.
St. Louis, MO
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Excellent Services
Excellent Service
BRANDY L B. from Napleton Hyundai responded on 09/17/2019

Thank you Veronica for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


Verified Customer
Alorton, IL
2017 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2019 Category: Service
new tires
I had to leave my car at the dealership due to needed a set of new tires ordered and take the metrolink home, they gave me a ride to the metrolink, car was done 1hr before expected but no call that car was done beforehand, all in all, good service.
BRANDY L B. from Napleton Hyundai responded on 09/16/2019

Thank you for your feedback.  We are glad to know that you received fast and efficient service while in our service department and that transportation was provided.   As our valued customer, Napleton Hyundai will continue to earn your business working to  provide you with a 5 Star experience every time you visit us.


CG
Carole G.
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Service appointment for 2018 Sonata
My appointment was quick in and out. Everything was explained to me by my service rep. The waiting area was clean and comfortable. All in all a great visit!
BRANDY L B. from Napleton Hyundai responded on 09/16/2019

Thank you Carole for taking the time to complete the survey.  We are pleased to hear that you received  5 Star service here at Napleton Hyundai.  We look forward to providing all of your automotive needs.


TB
Tamara B.
Saint Louis, MO
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Someone greeted me right away, service was friendly, place was clean and work was complete in a very timely manner.
*****
BRANDY L B. from Napleton Hyundai responded on 09/16/2019

Thank you Tamara for your feedback.  We are glad to know that you received great service and timely service.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


Verified Customer
Saint Louis, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2019 Category: Service
Great Service!!
Great Service and Hyundai is a reliable vehicle.
BRANDY L B. from Napleton Hyundai responded on 09/16/2019

Thank you for your feedback.  We are glad to know that you received great service while in our service department.  As our valued customer, Napleton Hyundai will continue to earn your business by providing you with a 5 Star experience every time you visit us.


EM
Erica M.
St. Louis, MO
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2019 Category: Service
The staff
N/A
BRANDY L B. from Napleton Hyundai responded on 09/13/2019

Thank you Erica for your feedback.    As our valued customer, Napleton Hyundai will continue to work hard to earn your business.  Please tell us what we can do to  provide you with a 5 Star experience on your next visit.


VS
Velta S.
Saint Louis, MO
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
I appreciate the service and the comfort of the waiting area as I wait for my car being serviced!
Exactly Service
BRANDY L B. from Napleton Hyundai responded on 09/12/2019

Thank you Velta for completing our survey and being the best part of Napleton Hyundai.  We are pleased to hear that you received great service and that our waiting room was a place of comfort.  We look forward to continuing to serve your automotive needs. 


DH
David H.
Florissant, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Service
Service advisor did a great job
BRANDY L B. from Napleton Hyundai responded on 09/11/2019

Thank you David for completing our survey.  We are pleased to hear that your experience was 5 Star and that your service advisor provided awesome service.  We look forward to serving all of your automotive needs.


Verified Customer
Saint Louis, MO
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great Service Experience
Very friendly, funny, and accommodating service advisor. Faster than quoted time for completion.
BRANDY L B. from Napleton Hyundai responded on 09/10/2019

Thank you for completing our survey.  We are pleased to hear that we provided you with fast, friendly, and efficient service.  We look forward to serving all of your automotive needs.


Verified Customer
Saint Louis, MO
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Fast and courteous staff
I wasn't too sure about the start of Napelton Hyundai when they first took over the dealership from Mungunast but after a few shaky visits in the beginning, now it looks like they have a good crew of service managers on staff that are helpful. I will continue to bring my car to them.
BRANDY L B. from Napleton Hyundai responded on 09/09/2019

Thank Heather for your feedback.  We are glad to know that you received  a 5 Star experience at Napleton Hyundai.  We look forward to serving all of your automotive needs.


JOHN N.
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019
great service
THE STAFF IS EXCELLENT
BRANDY L B. from Napleton Hyundai responded on 09/09/2019

Thank you John for your review.  We appreciate your compliments to the Napleton Hyundai staff.