Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

158 Reviews

100% Would Recommend
Latest Review 12 days ago

Reviews


JG
Joseph G.
Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/03/2019 Category: Service
Joseph said the business was good, the facility was a bit small that's about it.
This review was collected via phone interview by Customer Research Inc.

KF
Kenny F.
Las Vegas, NV
BMW X5
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/11/2018 Category: Service
Kenny said he called the day before and the employee told him to bring in his vehicle to get his brakes done. He showed up around 10:30 and asked for a rough estimate of time. They said they would be done by 2:30, give or take, but the staff ran 2 hours past the quoted time. When he came to pick up, his check engine light was on, and they didn't really tell him why. He didn't have the time to stay and have them reevaluate that. They did the brakes fine. For the most part, they have been honest and fair with him in the past.
This review was collected via phone interview by Customer Research Inc.

MH
Michael H.
Las Vegas, NV
BMW 6 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2019 Category: Service
Michael said he received good service , a call back, everything was good.
This review was collected via phone interview by Customer Research Inc.

TM
Tarun M.
Las Vegas, NV
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
Tarun said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JB
Juan B.
Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Juan said that he was quoted a fee for a 1 hour job but it took 2 and a half hours for them to finish the job. He said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

JD
John D.
Las Vegas, NV
BMW X3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2019 Category: Service
John said he needed a rental vehicle and their facility does not offer rentals. He said everything was done professionally and they were priced right.
This review was collected via phone interview by Customer Research Inc.

ML
Malik L.
Las Vegas, NV
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Malik said the service took longer than expected, and none of the fluids were topped off.
This review was collected via phone interview by Customer Research Inc.

BR
Bailey R.
Las Vegas, NV
BMW X5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2018 Category: Service
Bailey said the prices are kind of high on labor.
This review was collected via phone interview by Customer Research Inc.

RB
Russell B.
Las Vegas, NV
BMW 6 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2018 Category: Service
Russell said the staff do great and quality work. They're great people with good hearts.
This review was collected via phone interview by Customer Research Inc.

AL
Alvin L.
Henderson, NV
BMW 128i
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Alvin said the business' waiting room was not nice.
This review was collected via phone interview by Customer Research Inc.

JB
Jarvin B.
Las Vegas, NV
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/02/2018 Category: Service
Jarvin said this business did a good job.
This review was collected via phone interview by Customer Research Inc.

CM
Christian M.
Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/21/2018 Category: Service
Christian said he requested to have the vehicle's wheels rotated but the staff did not rotate them, even after another employee reminded them.
This review was collected via phone interview by Customer Research Inc.

JA
Julio A.
North Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/10/2018 Category: Service
Julio said he received good service.
This review was collected via phone interview by Customer Research Inc.

EL
Erin L.
Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Erin said the service is always A plus.
This review was collected via phone interview by Customer Research Inc.

GS
GEORGE S.
Las Vegas, NV
BMW 750Li
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Service Beyond Reproach.....VEGAS STRONG!
Over the past 46 years I have dealt with many automotive service centers and mechanics. I can say this without any reservations that BMW ONLY, is by far the best. Victor and his crew are simply amazing. I am looking forward to our continued relationship as BMW ONLY keeps my 2009 750li FO1 with 250k miles running strong!!

JG
Jerard G.
Kingman, AZ
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Jerard said he has been a customer of this business for two years, and the staff is always friendly, and they know what they are doing. He stated the service is completed in a timely manner, and there are no surprises at the end of the day. He knows up front what they are going to do, and they don't try to add any extra service. He added he would like them to keep up the good work.
This review was collected via phone interview by Customer Research Inc.

SE
Sibyana E.
Las Vegas, NV
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Sibyana said the place was great and she really liked the texted updates keeping her informed the whole time.
This review was collected via phone interview by Customer Research Inc.

DH
DOUGLAS ARTHUR H.
Henderson, NV
BMW Z4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019
Very responsive
Vehicle broke down and had to have it towed. They got to it and fixed the problem the very next day. Very honest about their findings and Only repaired what I asked them to do.

Verified Customer
Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Professional service
Awesome customer service! If only other shops would take some pointers from this honest shop.

MM
Maged M.
Las Vegas, NV
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Maged said the service provided by this business was done in a reasonable time and he was not overcharged.
This review was collected via phone interview by Customer Research Inc.