Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

556 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 12 days ago

Reviews


JS
Joe S.
California
INFINITI G20
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Joe said he had a discussion with the owner and the owner understood his situation. The owner explained his side of the explanation and the options Joe could do. Joe appreciated him taking the time to explain how the emission system works. He would recommend this business for service on the weekdays, when they're not so busy.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Joe said his experience with the business was overall very upsetting, and he most likely will not return. He went in to get a smog check and the staff member who he worked with lacked professionalism and a sense of humanity. The information presented to him about the service was very limited and not detailed, it wasn't thoroughly explained to him as he would have liked. He was not welcoming or friendly, he was just there to do his job.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 07/24/2018

Joe, we are glad we were able to get this resolved. We thank you for your business as always.
Ed

Ferrell's Auto Repair

MF
MARK F.
Santa Barbara, CA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2017
Average at best
I feel their pricing is much more than the competition these days. Spent two grand in six weeks with no real explanation or anything. Felt let down to be honest with no sympathy or anything. . Last time taking it here. Was good the last 10 years, the last year has gone downhill significantly.

BF
Brian F.
Creston, CA
Toyota Land Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2016 Category: Service
Brian said his vehicle did not pass the smog test and the business did not seem to want to work with him to make it pass.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 08/19/2016

I contacted Brian on Friday morning 8/19/16 to talk about his experience with us. He said he was not unhappy with us or the way he was treated. He said he was from the Bay Area, and had never been charged for a failed smog test before. He feels no one should have to pay for a failed test. He signed an estimate before the inspection began, but felt we should have tried to help make it pass. We gave him an estimate for smog repairs, but he declined. We are sorry we were unable to help him more.

Ferrell's Auto Repair

CL
CINDY L.
Atascadero, CA
Buick LeSabre
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2018
New customer...give me time to "like" Ferrell's. Friendly. Efficient scheduling. Took more than an hour for oil change, etc.
Going to give Ferrell's a chance to earn my trust. So far, good service. Like on-line access to history, etc. Gives me a sense of "control" (knowledge).

TM
Theodore M.
Atascadero, CA
Buick LeSabre
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2017 Category: Service
Theodore said he is always happy with the service the business provides. They determined that they needed to order a new part for his vehicle but when he came back a week later, they had not ordered the part yet.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Atascadero, CA
Ford F-150
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2016 Category: Service
Tim said the service wasn't very courteous during his visit at this business. He does recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Atascadero, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Spoke with Bob. He said this business had good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Templeton, CA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018
Rodents are the issue!
Tech was able to diagnose the problem quickly. The repairs were performed at 30% less than the original quote.

MG
Michael G.
Templeton, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Michael said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Santa Margarita, CA
Pontiac Grand Am
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017 Category: Service
Charles said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

SC
Sherman C.
Atascadero, CA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2017 Category: Service
Sherman said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

US
URSULA S.
Paso Robles, CA
Kia Sportage
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2017
Kia Service
I am happy with the prompt and friendly service I received.

JL
James L.
Atascadero, CA
Oldsmobile Custom Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
James said the employees were polite and they did well.
This review was collected via phone interview by Customer Research Inc.

PW
PHILLIP W.
Atascadero, CA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2017
Very friendly and professional service.
Have been going here for 8 years, and am always very satisfied.

DM
Daniel M.
Atascadero, CA
Volkswagen Passat
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2016 Category: Service
Daniel said he liked the business because no one is perfect but the experience was good.
This review was collected via phone interview by Customer Research Inc.

GC
Gordon C.
Atascadero, CA
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Gordon said he is pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

GW
Gary W.
Atascadero, CA
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016 Category: Service
Gary said this business is honest and decent.
This review was collected via phone interview by Customer Research Inc.

TM
Theodore M.
Atascadero, CA
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2016 Category: Service
Theodore said normally he is happy but this time they ordered a new part when he felt they could have soldered the old part together.
This review was collected via phone interview by Customer Research Inc.

BC
Butch C.
Atascadero, CA
Buick Century
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2015 Category: Service
Butch said he was pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Santa Margarita, CA
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2015 Category: Service
Charles said this business was nice and the employees were really professional.
This review was collected via phone interview by Customer Research Inc.

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