Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

511 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


MF
MARK F.
Santa Barbara, CA
Jeep Grand Cherokee
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2017
Average at best
I feel their pricing is much more than the competition these days. Spent two grand in six weeks with no real explanation or anything. Felt let down to be honest with no sympathy or anything. . Last time taking it here. Was good the last 10 years, the last year has gone downhill significantly.

BF
Brian F.
Creston, CA
Toyota Land Cruiser
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2016 Category: Service
Brian said his vehicle did not pass the smog test and the business did not seem to want to work with him to make it pass.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 08/19/2016

I contacted Brian on Friday morning 8/19/16 to talk about his experience with us. He said he was not unhappy with us or the way he was treated. He said he was from the Bay Area, and had never been charged for a failed smog test before. He feels no one should have to pay for a failed test. He signed an estimate before the inspection began, but felt we should have tried to help make it pass. We gave him an estimate for smog repairs, but he declined. We are sorry we were unable to help him more.

Ferrell's Auto Repair

CL
CINDY L.
Atascadero, CA
Buick LeSabre
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2018
New customer...give me time to "like" Ferrell's. Friendly. Efficient scheduling. Took more than an hour for oil change, etc.
Going to give Ferrell's a chance to earn my trust. So far, good service. Like on-line access to history, etc. Gives me a sense of "control" (knowledge).

TM
Theodore M.
Atascadero, CA
Buick LeSabre
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2017 Category: Service
Theodore said he is always happy with the service the business provides. They determined that they needed to order a new part for his vehicle but when he came back a week later, they had not ordered the part yet.
This review was collected via phone interview by Customer Research Inc.

TS
Tim S.
Atascadero, CA
Ford F-150
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/18/2016 Category: Service
Tim said the service wasn't very courteous during his visit at this business. He does recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Templeton, CA
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2018 Category: Service
Michael said the business provides good service.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Santa Margarita, CA
Pontiac Grand Am
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017 Category: Service
Charles said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

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Sherman C.
Atascadero, CA
Toyota Camry
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/02/2017 Category: Service
Sherman said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

US
URSULA S.
Paso Robles, CA
Kia Sportage
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2017
Kia Service
I am happy with the prompt and friendly service I received.

JL
James L.
Atascadero, CA
Oldsmobile Custom Cruiser
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2017 Category: Service
James said the employees were polite and they did well.
This review was collected via phone interview by Customer Research Inc.

PW
PHILLIP W.
Atascadero, CA
Jeep Grand Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2017
Very friendly and professional service.
Have been going here for 8 years, and am always very satisfied.

DM
Daniel M.
Atascadero, CA
Volkswagen Passat
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2016 Category: Service
Daniel said he liked the business because no one is perfect but the experience was good.
This review was collected via phone interview by Customer Research Inc.

GC
Gordon C.
Atascadero, CA
Chevrolet Malibu
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2016 Category: Service
Gordon said he is pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

GW
Gary W.
Atascadero, CA
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016 Category: Service
Gary said this business is honest and decent.
This review was collected via phone interview by Customer Research Inc.

TM
Theodore M.
Atascadero, CA
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2016 Category: Service
Theodore said normally he is happy but this time they ordered a new part when he felt they could have soldered the old part together.
This review was collected via phone interview by Customer Research Inc.

BC
Butch C.
Atascadero, CA
Buick Century
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2015 Category: Service
Butch said he was pleased with the service the business provided.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Santa Margarita, CA
Ford Escape
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2015 Category: Service
Charles said this business was nice and the employees were really professional.
This review was collected via phone interview by Customer Research Inc.

AP
ALAN P.
Creston, CA
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2018
Great, friendly service!
Had my timing belt and water pump replaced on my Toyota Tundra. The service was great, the people I dealt with (Eric and Ed) were very helpful and friendly! Price was reasonable and they finished when they said they would. A++

SR
Steve R.
Atascadero, CA
Mazda CX-9
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Steve said he recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
James H.
Atascadero, CA
Subaru Outback
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
James said he was pleased with everything at the business.
This review was collected via phone interview by Customer Research Inc.

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