Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

532 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 7 days ago

Reviews


JS
Joe S.
California
INFINITI G20
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Joe said he had a discussion with the owner and the owner understood his situation. The owner explained his side of the explanation and the options Joe could do. Joe appreciated him taking the time to explain how the emission system works. He would recommend this business for service on the weekdays, when they're not so busy.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Joe said his experience with the business was overall very upsetting, and he most likely will not return. He went in to get a smog check and the staff member who he worked with lacked professionalism and a sense of humanity. The information presented to him about the service was very limited and not detailed, it wasn't thoroughly explained to him as he would have liked. He was not welcoming or friendly, he was just there to do his job.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 07/24/2018

Joe, we are glad we were able to get this resolved. We thank you for your business as always.
Ed

Ferrell's Auto Repair

MF
MARK F.
Santa Barbara, CA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2017
Average at best
I feel their pricing is much more than the competition these days. Spent two grand in six weeks with no real explanation or anything. Felt let down to be honest with no sympathy or anything. . Last time taking it here. Was good the last 10 years, the last year has gone downhill significantly.

BF
Brian F.
Creston, CA
Toyota Land Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2016 Category: Service
Brian said his vehicle did not pass the smog test and the business did not seem to want to work with him to make it pass.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 08/19/2016

I contacted Brian on Friday morning 8/19/16 to talk about his experience with us. He said he was not unhappy with us or the way he was treated. He said he was from the Bay Area, and had never been charged for a failed smog test before. He feels no one should have to pay for a failed test. He signed an estimate before the inspection began, but felt we should have tried to help make it pass. We gave him an estimate for smog repairs, but he declined. We are sorry we were unable to help him more.

Ferrell's Auto Repair

BD
BRENDA D.
San Luis Obispo, CA
Land Rover Range Rover Evoque
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Brenda Dye
Ferrell's Auto Repair is the best place I have ever taken a vehicle. They are all professional, quick, and knowledgeable at what they do. I normally deal with Eric who is extremely efficient.

TW
Tim W.
Paso Robles, CA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Tim said he has been a customer for over 20 years. The business is the best facility in the area. The staff members are friendly and the prices are fair. They do good work.
This review was collected via phone interview by Customer Research Inc.

JW
Julie W.
Atascadero, CA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Julie said the business is thorough, considerate and they have quality knowledge.
This review was collected via phone interview by Customer Research Inc.

LH
LORENE H.
Atascadero, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018
Great Service Again
The Service was great as always, and the people that work at Ferrells are the best and very friendly and informative on all aspects of the vehicles they service. This is the only place I will trust my vehicles with.

EP
Eric P.
Atascadero, CA
GMC Sierra 2500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018 Category: Service
Eric said Ed and Scott were polite. They were helpful. They stayed until they solved his vehicle issue.
This review was collected via phone interview by Customer Research Inc.

DK
Darlene K.
Creston, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Spoke with Ducky. He said the staff did the repairs very quickly. They were on time when he came in for his appointment. He did not have any problems with the service.
This review was collected via phone interview by Customer Research Inc.

JS
John S.
Atascadero, CA
Cadillac Seville
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018 Category: Service
John said this facility is a comfortable place to go to for great service.
This review was collected via phone interview by Customer Research Inc.

KP
Kathryn P.
Atascadero, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Kathryn said the staff were nice, polite, and friendly.
This review was collected via phone interview by Customer Research Inc.

RA
ROBERT A.
Atascadero, CA
Toyota Tundra 4WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018
staff gives me the feeling of being small town honest
nuff said

KL
Kent L.
Atascadero, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Kent said the staff at this business did a good job.
This review was collected via phone interview by Customer Research Inc.

CS
Carolyn S.
Templeton, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Carolyn said the service was good and the staff were nice.
This review was collected via phone interview by Customer Research Inc.

JR
Joe R.
Santa Margarita, CA
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Joe said he was happy with the quality of the service and the professionalism.
This review was collected via phone interview by Customer Research Inc.

WC
WAYNE C.
Atascadero, CA
GMC Canyon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Complicated Smog check
Very knowledgeable and thorough. Always keep you informed on the progress of your project and any additional cost that might be incurred. My smog check turned unto an engine light problem that they systematically attacked until it was finally cleared.

TS
Tommy S.
Atascadero, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Tommy said the business completed his vehicle maintenance in a timely manner. The staff provided efficient service.
This review was collected via phone interview by Customer Research Inc.

JH
Jared H.
Atascadero, CA
Toyota Tundra 2WD Truck
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Jared said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

GB
Gordon B.
Atascadero, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Gordon said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NH
Nick H.
Atascadero, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Service
Nick said the staff does a great job whenever he brings his vehicle in to them.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 532 in total