Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

587 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 1 day ago

Reviews


JS
Joe S.
California
INFINITI G20
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Joe said he had a discussion with the owner and the owner understood his situation. The owner explained his side of the explanation and the options Joe could do. Joe appreciated him taking the time to explain how the emission system works. He would recommend this business for service on the weekdays, when they're not so busy.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Joe said his experience with the business was overall very upsetting, and he most likely will not return. He went in to get a smog check and the staff member who he worked with lacked professionalism and a sense of humanity. The information presented to him about the service was very limited and not detailed, it wasn't thoroughly explained to him as he would have liked. He was not welcoming or friendly, he was just there to do his job.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 07/24/2018

Joe, we are glad we were able to get this resolved. We thank you for your business as always.
Ed

Ferrell's Auto Repair

MF
MARK F.
Santa Barbara, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2017
Average at best
I feel their pricing is much more than the competition these days. Spent two grand in six weeks with no real explanation or anything. Felt let down to be honest with no sympathy or anything. . Last time taking it here. Was good the last 10 years, the last year has gone downhill significantly.

BF
Brian F.
Creston, CA
Toyota Land Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2016 Category: Service
Brian said his vehicle did not pass the smog test and the business did not seem to want to work with him to make it pass.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 08/19/2016

I contacted Brian on Friday morning 8/19/16 to talk about his experience with us. He said he was not unhappy with us or the way he was treated. He said he was from the Bay Area, and had never been charged for a failed smog test before. He feels no one should have to pay for a failed test. He signed an estimate before the inspection began, but felt we should have tried to help make it pass. We gave him an estimate for smog repairs, but he declined. We are sorry we were unable to help him more.

Ferrell's Auto Repair

KB
KAYE B.
Atascadero, CA
Honda Fit
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019
Car service
I had to have my driver door lock repaired. Erick checked with Honda to see what my options were and then let me know. Work was done and again very satisfied with Ferrell's Auto Repair.

TM
Theodore M.
Atascadero, CA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Theodore said he was satisfied with his visit and that the business's staff seems to know what they're doing.
This review was collected via phone interview by Customer Research Inc.

MG
MIKE G.
Atascadero, CA
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019
Smog Check
Make an appoint., go in and 20 minutes later your car is smogged!

MG
Mr./Ms. G.
Atascadero, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019
Fixed right first time every time!
Always going the extra mile on Great service and repairs...!

RS
Robert S.
Atascadero, CA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JM
Jack M.
Atascadero, CA
Volvo V70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Spoke with Chris. He said she has been going there for years and years. She likes Ed the owner to work on their vehicles.
This review was collected via phone interview by Customer Research Inc.

RS
RUSS S.
Templeton, CA
Dodge Magnum
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018
My gremlin that they had to diagnose
Eric at farells Auto is on point and Ed Farrell and his crew go above and beyond to find fix and diagnose any problems you have I recommend them and I will never take my car anywhere else or anything I own they get a 10 * if I could give them the service is on point and the best you could ever receive when you have a problem with your vehicle so I recommend them to everybody

Verified Customer
Atascadero, CA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2018
Great customer service!
Thank you so much for helping with our problem! You were so helpful!

LH
LORENE H.
Atascadero, CA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018
As always the men at Ferrrell's solved my problem and fix it quickly and the price was great. Thanks again for being great guys and being so helpful.
Thanks again for being so helpful and fixing my car. You are all great guys and I appreciate all your help.

TD
TERI D.
Atascadero, CA
Scion xA
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
Honest and Reliable Service
Service center was honest and helpful with my repair. They were concerned about getting my car to me on time. The repair was efficient and on mark with fair pricing. They even checked my hoses to make sure the last repair shop did what they said they did. They did not try to add any extra work to the project and only repaired what needed to be repaired. Highly Recommend them.

BD
BRENDA D.
San Luis Obispo, CA
Land Rover Range Rover Evoque
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018
They are very efficient and quick to respond.
Every time I go to Ferrell's I have an amazing experience. Erik is very knowledgeable with his position and I feel like I am getting honest treatment and my car is in good hands with anyone who works on it.

JB
John B.
Atascadero, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
John said he has used this business for almost 9 years and the service is great.
This review was collected via phone interview by Customer Research Inc.

HD
HARLEY D.
Atascadero, CA
Cadillac CTS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2018
Honesty
Thank you for being honest

NL
NANCY L.
Atascadero, CA
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2018
Great service and good job
Always great, friendly service and they are honest. They have always done a good job for me and I trust them.

DP
DANIEL P.
Atascadero, CA
GMC Forward Control
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Motorhome smog
I took my 31 foot class A Motor Home in for the smog check. I selected the pretest option due to the age, 1988 and old gas. It passed and I was in and out in roughly an hour. I am very pleased.

DG
DON G.
Atascadero, CA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2018
Don
They are always friendly and efficient

PS
Paul S.
Santa Margarita, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018 Category: Service
Paul said the employees were honest. They took his vehicle in quickly. They provided good service. They completed the service on time.
This review was collected via phone interview by Customer Research Inc.

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