Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

555 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
100% Would Recommend
Latest Review 7 days ago

Reviews


JS
Joe S.
California
INFINITI G20
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Joe said he had a discussion with the owner and the owner understood his situation. The owner explained his side of the explanation and the options Joe could do. Joe appreciated him taking the time to explain how the emission system works. He would recommend this business for service on the weekdays, when they're not so busy.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/11/2018 Category: Service
Joe said his experience with the business was overall very upsetting, and he most likely will not return. He went in to get a smog check and the staff member who he worked with lacked professionalism and a sense of humanity. The information presented to him about the service was very limited and not detailed, it wasn't thoroughly explained to him as he would have liked. He was not welcoming or friendly, he was just there to do his job.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 07/24/2018

Joe, we are glad we were able to get this resolved. We thank you for your business as always.
Ed

Ferrell's Auto Repair

MF
MARK F.
Santa Barbara, CA
Jeep Grand Cherokee
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/01/2017
Average at best
I feel their pricing is much more than the competition these days. Spent two grand in six weeks with no real explanation or anything. Felt let down to be honest with no sympathy or anything. . Last time taking it here. Was good the last 10 years, the last year has gone downhill significantly.

BF
Brian F.
Creston, CA
Toyota Land Cruiser
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/18/2016 Category: Service
Brian said his vehicle did not pass the smog test and the business did not seem to want to work with him to make it pass.
This review was collected via phone interview by Customer Research Inc.
Ed F. from Ferrell's Auto Repair responded on 08/19/2016

I contacted Brian on Friday morning 8/19/16 to talk about his experience with us. He said he was not unhappy with us or the way he was treated. He said he was from the Bay Area, and had never been charged for a failed smog test before. He feels no one should have to pay for a failed test. He signed an estimate before the inspection began, but felt we should have tried to help make it pass. We gave him an estimate for smog repairs, but he declined. We are sorry we were unable to help him more.

Ferrell's Auto Repair

JW
JOHN W.
Atascadero, CA
Nissan 350Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Good customer service
Ferrell’s doesn’t just change the oil, they make sure your car is save by letting you know of other services that might be needed, such as tires. They take the time to explain the service needed and why, we have always trusted them to do a good job.

Verified Customer
Atascadero, CA
Jaguar S-TYPE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Customer service
Always are extremely helpful. Try to get us in and out in a timely manner and answer all questions. The take extra time with my mom and I who are both handicapped to help us with anything we might need.

RW
Robert W.
Atascadero, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/04/2018 Category: Service
Spoke with Bob. He said this business had good service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Templeton, CA
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/03/2018
Rodents are the issue!
Tech was able to diagnose the problem quickly. The repairs were performed at 30% less than the original quote.

MS
Marcel S.
Atascadero, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018 Category: Service
Marcel said they did a great job.
This review was collected via phone interview by Customer Research Inc.

LH
LORENE H.
Atascadero, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018
OXYGEN SENSOR REPLACED AND CHECK ENGINE LIGHT RESET
AS ALWAYS ERIC WAS VERY HELPFUL AND LET ME KNOW WHAT THEY WERE GOING TO DO AND HOW MUCH THE COST WOULD BE. YOUR EMPLOYEES ARE THE BEST AND LOVE ALL THE GREAT SERVICE.

GG
Gary G.
Atascadero, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Gary said that the service at this business was just fine.
This review was collected via phone interview by Customer Research Inc.

SC
Sandra C.
Paso Robles, CA
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Sandra said she loves them. The staff have done all the work on her vehicles.
This review was collected via phone interview by Customer Research Inc.

DG
DON G.
Atascadero, CA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Don giessinger
Did all repairs in good time and was very happy with all

KG
KEN G.
Atascadero, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018
Ford diesel vacuum pp replacement
Great professional shop. The only way i
See as improvement is for FREE , that's
Not possible. Thanks kg

DR
Dan R.
Atascadero, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Dan said the mechanic was nice and efficient.
This review was collected via phone interview by Customer Research Inc.

EA
Ellen A.
Atascadero, CA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Ellen said the staff was very good prompt and made it very easy.
This review was collected via phone interview by Customer Research Inc.

RN
ROBIN N.
Atascadero, CA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2018
Very Professional
The repairs to my vehicle were completed as promised. What more can you ask for?

AS
ANN S.
Santa Margarita, CA
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Happy continuous return customers
Very pleased, recently we brought our diesel truck in with an engine that had been disabled by the on board computer. Ferrell's staff diagnosed and fixed quickly and at a cost much less expensive than we had anticipated. Additionally they found a power steering issue that we had no knowledge and fixed it saving us future huge problems. They have been super with a Chevy truck, GMC Yukon and our cute little Mini Cooper. Happy customers, definitely recommend!

AR
ARMANDO R.
Atascadero, CA
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Customer service
Customer service is awesome.

PN
PAM N.
Atascadero, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Rotor review
I was getting vibration on my new rotors and Eric as usual took my car in, had it looked at and reviewed, found a minor rotor flaw and fixed it same day no charge. If I haven’t said it often enough in my reviews, Ferrell’s is definitely the place for all our vehicles. No don’t!!

WW
Wayne W.
Atascadero, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018 Category: Service
Spoke with Shelby. She said they both were satisfied with the experience and always are pleased with them because they do a good job.
This review was collected via phone interview by Customer Research Inc.

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