Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

112 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


VM
VICKY M.
Perryville, MD
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Wonderful, Honest Service
The people were great here. They were honest and thorough in explaining costs and procedures. They kept me apprised of timing and parts availability.
They fixed the car and returned it in beautiful condition. I would highly recommend.

TH
Tim H.
North East, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Tim said Tom the manager is great and they were perfect.
This review was collected via phone interview by Customer Research Inc.

RM
Ralph M.
Towson, MD
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Ralph said that the place was really helpful, got him in and out in a timely manner, got him in the same day and the staff was really friendly.
This review was collected via phone interview by Customer Research Inc.

CM
Clarence M.
North East, MD
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Clarence said that the business is always on time and always does excellent work when he takes his vehicle in. He stated he never has to worry about them breaking anything.
This review was collected via phone interview by Customer Research Inc.

AJ
ALLEN J.
North East, MD
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Oil and filter, transmission filter and oil check
Excellent work and manager explained everything as the work progressed. Very satisfied with the service.

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019
great service
GREAT SERVICE, NICE WAITING ROOM IF YOU Have to wait., STAFF IS FRIENDLY. NEVER HAD A PROBLEM WITH THEIR SERVICE ON MY VEHICLES

MI
MIKE I.
North East, MD
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Great service
We had a great service. The mechanics did a great job. Their employees are wonderful.

Verified Customer
Huntingtown, MD
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Md. state insp.
Excellent customer service. Friendly, prompt and courteous. Whole experience pleasant from beginning to end

RF
Rashedi F.
Mc Lean, VA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Rashedi said they were very, very nice people, very, very cordial and very professional. He was out of town when his vehicle broke down. He stated he was lucky enough to have found them, and he is glad he did..
This review was collected via phone interview by Customer Research Inc.

KJ
Kenn J.
Frederick, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Kenn said the tow person and the people who did the service did a great job.
This review was collected via phone interview by Customer Research Inc.

RD
Randy D.
North East, MD
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Randy said the staff did a good job without doing more than he asked,. They provided good advice.
This review was collected via phone interview by Customer Research Inc.

SE
SHELLEY E.
Elkton, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Fast, while-you-wait service
Fast, while-you-wait service in a comfortable waiting room with good coffee. I appreciate being asked before any work is done! Appointments very easy to schedule.

MF
MIKE F.
North East, MD
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019
Great Job
They fixed a problem I’ve been having with my car for a couple years that other auto shops could not correct. Very thankful!

CS
CHARLES S.
North East, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Prompt Service
excellent service, car finished & they stayed open till we got there
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you so much for your business and for taking the time to review us! We hope you will come back soon!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

HE
Hal E.
Pikesville, MD
Chevrolet Caprice Police Patrol Vehicle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Hal said they give quick and friendly service.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you Hal! It is always a pleasure seeing you and working on your vehicles. Please let us know if there is ever anything we can do better!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

JM
JOHN M.
North East, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Murray Camri
Great job thanks for your help.
The person at the front desk is top rated in customer service. You're lucky to have her.
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you for your business and for taking the time to write a review. We let Anita know that you appreciated her customer service and it made her very happy to know that. Please come back and see us soon! Thanks!

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

PH
PASTOR WAYNE H.
North East, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Great service
Fast polite caring.
We still miss Steve and Cindy. 😁
Dale and Joanna C., Owner from Crouch Automotive responded on 01/25/2019

Thank you for taking the time to write a review. Thank you also for trusting us with your vehicle after having been a customer of the Foster's. We know it was difficult for many when Steve and Cindy decided to retire. Hopefully, in time, we can become an asset to the community like they were.

Sincerely,

Dale & Joanna Crouch

Crouch Automotive & Diesel
410-378-5555

GM
Gill M.
North East, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Gill said they do a great job and he recommends them to others.
This review was collected via phone interview by Customer Research Inc.

DM
David M.
Maryland
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
David said that the place was good.
This review was collected via phone interview by Customer Research Inc.

DM
Desiree M.
Conowingo, MD
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Desiree said the business does great work.
This review was collected via phone interview by Customer Research Inc.