Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

64 Reviews

95% Would Recommend
Latest Review about 16 hours ago

Reviews


NM
NATHAN M.
Elkton, MD
Nissan Maxima
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018
Diagnosis: unnecessary service, still no AC.
The problem isn’t fixed and the quote to replace an AC compressor is absurd $1100?! for a job that should be no more than $650. Charged for AC service which is irrelevant if the compressor doesn’t work, maybe you figure out the problem before you do the service.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Hello sir, I tried to call you, left a message. The tech wanted to make sure your A/C system wasn't over-charged, which it was very slightly, because sometimes that will cause the A/C to not come on. The quote for a new one was high because the mfg. will only warranty an A/C compressor sold with a receiver dryer & exp. valve. We should have given you an explanation for the charges as well as other options (like used, etc.) which I would love to do if you haven't gotten the work done yet? Please contact me. I'm very sorry and have trained my staff so this won't happen again, so thank you for your review.

Sincerely,

Joanna Crouch

Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

JP
Joe P.
North East, MD
Hyundai Santa Fe
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Joe said he was very unhappy with the information he received at this business. He stated he felt he was talked down to, and he felt they were not honest.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 08/15/2018

We spoke with this customer and apologized for the feeling he had. We never intend to make anyone feel this way. We take our business very seriously and we do our absolute best to treat all customers fairly and equitably. This vehicle unfortunately failed state inspection. We understand this can be frustrating, however, we follow State of MD standards and requirements. There was no mistake made and we were not misleading in any way. We also verified this with the state trooper.


Dale & Joanna Crouch


Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

JP
John P.
Rising Sun, MD
Nissan Pathfinder
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/07/2018 Category: Service
John said the charges at the business were higher than what he expected.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Thank you for your review, as we discussed on the phone today, I'm sorry you weren't given some options for the work you needed on your wife's vehicle.  I hope you will give us another try in the future and that we can offer you a few affordable choices. Thanks again!


Joanna Crouch


Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

RE
Roger E.
North East, MD
Pontiac Grand Am
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2018 Category: Service
Roger said there was a miscommunication with his final charge.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/06/2018

Hi there sir! We're sorry your experience with us was not to your satisfaction. Please stop in or give us a call if there is anything we can do to fix this! We would love to keep your business!

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-287-5821

AW
Archie W.
North East, MD
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Archie said the this business is close to where he works and they had an opening for him to get in.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
North East, MD
Toyota Land Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Rick said work the staff did pretty good work. Though they did not do exactly what he talked about with the exhaust work, it was close.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 07/29/2018

Hi there sir, we're sorry your exhaust did not meet your expectations, please let us know if there is anything we can do. Customer satisfaction is very important to us and we'd love to keep your business.

Dale & Joanna Crouch

Crouch Automotive, LLC
Formerly Foster's Auto Service

410-287-5821

CS
Christopher S.
North East, MD
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Lisa. She said the staff was able to complete the services needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
North East, MD
Ford F-150
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Brian said there have been no problems.
This review was collected via phone interview by Customer Research Inc.

MM
Madalyn M.
North East, MD
Chrysler PT Cruiser
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Madalyn said she was not completely satisfied with the visit because the oil light keeps coming on and she wonders if they changed the oil and the oil sensor. She would appreciate the manager calling her soon to let her know.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/09/2018

We gave Madalyn a call, her oil sensor was replaced, but an oil change was not due or performed at the time of service. She will need to return the vehicle to us so we can make sure the new sensor is working as it should.

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

MC
MIKE C.
North East, MD
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
1999 Chevy Express Van
Once again Crouch automotive has come through for me. I drop my van off for service why I was away or vacation they took care of all of my needs. When I returned to pick up my van everything was perfect.This is an old van with a lot of miles but I need to keep it going for my business and Crouch understands that and that is a big help. Thanks again for a great job!

MR
Mark R.
North East, MD
BMW M235i
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Mark said the business does good work and on time. He has never had any problems.
This review was collected via phone interview by Customer Research Inc.

JH
JOYCE H.
Elkton, MD
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Customer service
They explained all the work that needed to be done with pricing. If any additional work was needed they called me before doing to let me know. Great customer service
Good work.

WC
Wayne C.
North East, MD
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Wayne said he always takes his vehicle there and the staff does a good job. Everything was good.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
North East, MD
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018
2010 Pontiac G6 GT
Once again Crouch came thru on my wife’s car with an emergency repair. I am so happy to find an automotive repair shop that is honest and easy to deal with. Their shop is very well set up and as professional as you can get. Their staff goes over the top and are very courteous. Another great job, Thanks again!
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

YAY! Thanks again Mike and I'm so glad you're happy with our work!


Dale & Joanna Crouch


Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

AA
Anthony A.
North East, MD
Honda CR-Z
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Anthony said that he will only use this business for service on his vehicle. He recommends them.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Awesome! Thank you so much for your business and we are so happy to hear you will be coming back!


Dale & Joanna Crouch


Crouch Automotive & Diesel
Formerly Foster's Auto Service

410-287-5821

AB
Austin B.
Rising Sun, MD
GMC Sierra 3500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Austin said this business was able to get him right away. There was a week wait with other facilities. The lady at the front desk was good. They were a little expensive for a state inspection , but he was in a pinch and needed to get it done right away.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Thank you sir, we're so glad we were able to get you in right away and that you were happy with our services. As for our pricing, we try to keep our prices at or below the market, sorry it seemed high. We hope to see you again soon!


Sincerely,

Dale & Joanna Crouch


Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

Verified Customer
North East, MD
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2018
Service
They were very professional and did a thorough check of my car.
I was happy with the service and will be back.

LE
Landon E.
Elkton, MD
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Landon said the customer service was good, and the brakes are working fine.
This review was collected via phone interview by Customer Research Inc.

KT
Keith T.
Midland Park, NJ
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Keith said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

PH
PASTOR WAYNE H.
North East, MD
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2018
Friendly people
The service was prompt quick and friendly.