Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

112 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


NM
NATHAN M.
Elkton, MD
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018
Diagnosis: unnecessary service, still no AC.
The problem isn’t fixed and the quote to replace an AC compressor is absurd $1100?! for a job that should be no more than $650. Charged for AC service which is irrelevant if the compressor doesn’t work, maybe you figure out the problem before you do the service.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Hello sir, I tried to call you, left a message. The tech wanted to make sure your A/C system wasn't over-charged, which it was very slightly, because sometimes that will cause the A/C to not come on. The quote for a new one was high because the mfg. will only warranty an A/C compressor sold with a receiver dryer & exp. valve. We should have given you an explanation for the charges as well as other options (like used, etc.) which I would love to do if you haven't gotten the work done yet? Please contact me. I'm very sorry and have trained my staff so this won't happen again, so thank you for your review.

Sincerely,

Joanna Crouch

Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

JP
Joe P.
North East, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Joe said he was very unhappy with the information he received at this business. He stated he felt he was talked down to, and he felt they were not honest.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 08/15/2018

We spoke with this customer and apologized for the feeling he had. We never intend to make anyone feel this way. We take our business very seriously and we do our absolute best to treat all customers fairly and equitably. This vehicle unfortunately failed state inspection. We understand this can be frustrating, however, we follow State of MD standards and requirements. There was no mistake made and we were not misleading in any way. We also verified this with the state trooper.


Dale & Joanna Crouch


Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

JP
John P.
Rising Sun, MD
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/07/2018 Category: Service
John said the charges at the business were higher than what he expected.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Thank you for your review, as we discussed on the phone today, I'm sorry you weren't given some options for the work you needed on your wife's vehicle.  I hope you will give us another try in the future and that we can offer you a few affordable choices. Thanks again!


Joanna Crouch


Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

RE
Roger E.
North East, MD
Pontiac Grand Am
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2018 Category: Service
Roger said there was a miscommunication with his final charge.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/06/2018

Hi there sir! We're sorry your experience with us was not to your satisfaction. Please stop in or give us a call if there is anything we can do to fix this! We would love to keep your business!

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-287-5821

JC
JAMES C.
Colora, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
made a timly app and work was done while keeping us informed of what was going on
did what they said when they said they would

MM
Marty M.
Elkton, MD
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Marty said the service was nice.
This review was collected via phone interview by Customer Research Inc.

AW
Archie W.
North East, MD
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Archie said the this business is close to where he works and they had an opening for him to get in.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
North East, MD
Toyota Land Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Rick said work the staff did pretty good work. Though they did not do exactly what he talked about with the exhaust work, it was close.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 07/29/2018

Hi there sir, we're sorry your exhaust did not meet your expectations, please let us know if there is anything we can do. Customer satisfaction is very important to us and we'd love to keep your business.

Dale & Joanna Crouch

Crouch Automotive, LLC
Formerly Foster's Auto Service

410-287-5821

CS
Christopher S.
North East, MD
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Lisa. She said the staff was able to complete the services needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
North East, MD
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Brian said there have been no problems.
This review was collected via phone interview by Customer Research Inc.

MM
Madalyn M.
North East, MD
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Madalyn said she was not completely satisfied with the visit because the oil light keeps coming on and she wonders if they changed the oil and the oil sensor. She would appreciate the manager calling her soon to let her know.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/09/2018

We gave Madalyn a call, her oil sensor was replaced, but an oil change was not due or performed at the time of service. She will need to return the vehicle to us so we can make sure the new sensor is working as it should.

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

VM
VICKY M.
Perryville, MD
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2019
Wonderful, Honest Service
The people were great here. They were honest and thorough in explaining costs and procedures. They kept me apprised of timing and parts availability.
They fixed the car and returned it in beautiful condition. I would highly recommend.

TH
Tim H.
North East, MD
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Tim said Tom the manager is great and they were perfect.
This review was collected via phone interview by Customer Research Inc.

RM
Ralph M.
Towson, MD
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Ralph said that the place was really helpful, got him in and out in a timely manner, got him in the same day and the staff was really friendly.
This review was collected via phone interview by Customer Research Inc.

CM
Clarence M.
North East, MD
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019 Category: Service
Clarence said that the business is always on time and always does excellent work when he takes his vehicle in. He stated he never has to worry about them breaking anything.
This review was collected via phone interview by Customer Research Inc.

AJ
ALLEN J.
North East, MD
Toyota Tundra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2019
Oil and filter, transmission filter and oil check
Excellent work and manager explained everything as the work progressed. Very satisfied with the service.

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2019
great service
GREAT SERVICE, NICE WAITING ROOM IF YOU Have to wait., STAFF IS FRIENDLY. NEVER HAD A PROBLEM WITH THEIR SERVICE ON MY VEHICLES

MI
MIKE I.
North East, MD
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Great service
We had a great service. The mechanics did a great job. Their employees are wonderful.

Verified Customer
Huntingtown, MD
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
Md. state insp.
Excellent customer service. Friendly, prompt and courteous. Whole experience pleasant from beginning to end

RF
Rashedi F.
Mc Lean, VA
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Rashedi said they were very, very nice people, very, very cordial and very professional. He was out of town when his vehicle broke down. He stated he was lucky enough to have found them, and he is glad he did..
This review was collected via phone interview by Customer Research Inc.