Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

89 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


NM
NATHAN M.
Elkton, MD
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018
Diagnosis: unnecessary service, still no AC.
The problem isn’t fixed and the quote to replace an AC compressor is absurd $1100?! for a job that should be no more than $650. Charged for AC service which is irrelevant if the compressor doesn’t work, maybe you figure out the problem before you do the service.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Hello sir, I tried to call you, left a message. The tech wanted to make sure your A/C system wasn't over-charged, which it was very slightly, because sometimes that will cause the A/C to not come on. The quote for a new one was high because the mfg. will only warranty an A/C compressor sold with a receiver dryer & exp. valve. We should have given you an explanation for the charges as well as other options (like used, etc.) which I would love to do if you haven't gotten the work done yet? Please contact me. I'm very sorry and have trained my staff so this won't happen again, so thank you for your review.

Sincerely,

Joanna Crouch

Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

JP
Joe P.
North East, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Joe said he was very unhappy with the information he received at this business. He stated he felt he was talked down to, and he felt they were not honest.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 08/15/2018

We spoke with this customer and apologized for the feeling he had. We never intend to make anyone feel this way. We take our business very seriously and we do our absolute best to treat all customers fairly and equitably. This vehicle unfortunately failed state inspection. We understand this can be frustrating, however, we follow State of MD standards and requirements. There was no mistake made and we were not misleading in any way. We also verified this with the state trooper.


Dale & Joanna Crouch


Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

JP
John P.
Rising Sun, MD
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/07/2018 Category: Service
John said the charges at the business were higher than what he expected.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Thank you for your review, as we discussed on the phone today, I'm sorry you weren't given some options for the work you needed on your wife's vehicle.  I hope you will give us another try in the future and that we can offer you a few affordable choices. Thanks again!


Joanna Crouch


Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

RE
Roger E.
North East, MD
Pontiac Grand Am
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/02/2018 Category: Service
Roger said there was a miscommunication with his final charge.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/06/2018

Hi there sir! We're sorry your experience with us was not to your satisfaction. Please stop in or give us a call if there is anything we can do to fix this! We would love to keep your business!

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-287-5821

JC
JAMES C.
Colora, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018
made a timly app and work was done while keeping us informed of what was going on
did what they said when they said they would

MM
Marty M.
Elkton, MD
Ford Edge
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/06/2018 Category: Service
Marty said the service was nice.
This review was collected via phone interview by Customer Research Inc.

AW
Archie W.
North East, MD
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Archie said the this business is close to where he works and they had an opening for him to get in.
This review was collected via phone interview by Customer Research Inc.

RB
Rick B.
North East, MD
Toyota Land Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2018 Category: Service
Rick said work the staff did pretty good work. Though they did not do exactly what he talked about with the exhaust work, it was close.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 07/29/2018

Hi there sir, we're sorry your exhaust did not meet your expectations, please let us know if there is anything we can do. Customer satisfaction is very important to us and we'd love to keep your business.

Dale & Joanna Crouch

Crouch Automotive, LLC
Formerly Foster's Auto Service

410-287-5821

CS
Christopher S.
North East, MD
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2018 Category: Service
Spoke with Lisa. She said the staff was able to complete the services needed on her vehicle.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
North East, MD
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/21/2018 Category: Service
Brian said there have been no problems.
This review was collected via phone interview by Customer Research Inc.

MM
Madalyn M.
North East, MD
Chrysler PT Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2018 Category: Service
Madalyn said she was not completely satisfied with the visit because the oil light keeps coming on and she wonders if they changed the oil and the oil sensor. She would appreciate the manager calling her soon to let her know.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 04/09/2018

We gave Madalyn a call, her oil sensor was replaced, but an oil change was not due or performed at the time of service. She will need to return the vehicle to us so we can make sure the new sensor is working as it should.

Dale & Joanna Crouch

Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

PJ
PATRICIA J.
North East, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
great service
HAD TO Have car inspected.

AF
Allen F.
North East, MD
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Allen said that the place was helpful and accommodating.
This review was collected via phone interview by Customer Research Inc.

CG
Chuck G.
Finksburg, MD
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Chuck said his vehicle broke down out of town. They picked it up and the next morning the work was complete. He appreciates everything they did for him, he's very grateful.
This review was collected via phone interview by Customer Research Inc.

MT
Melissa T.
Elkton, MD
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Melissa said the business did a really good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
North East, MD
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Wife’s 2010 Pontiac G6 GT
Well to start off, we have been having problems with the cooling system on this particular vehicle. We took the car to Crouch Automotive and as usual they took care of the problem quickly and with no hassles. Tom kept us well-informed with the issue on the vehicle it was very courteous. I would recommend them to anyone, they do a great job

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
great service
They always give good services, I have several little problems, I could just stop and they helped me out. which makes it nice . I had major issue and they took care of the problem. Very helpful and pleasant.

JC
JAMES C.
Colora, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
made a timly appot and work was done while keeping us informed of what was going on
did what they said they would charged what they said

DR
DEBORAH R.
Elkton, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Great customer service and truck runs great too
Really great customer service and was finished very quickly. Very well satisfied

BW
BETH W.
North East, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Happy to have found this place
I've been running back and forth to Jones in Bel Air for services as I do trust them. However, found Crouch Auto, have been there twice, and both times a great experience. Car was ready when promised, and at a much lower cost than I expected. I will continue to have my car serviced by Crouch.