Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

89 Reviews

97% Would Recommend
Latest Review 1 day ago

Reviews


JP
John P.
Rising Sun, MD
Nissan Pathfinder
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/07/2018 Category: Service
John said the charges at the business were higher than what he expected.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Thank you for your review, as we discussed on the phone today, I'm sorry you weren't given some options for the work you needed on your wife's vehicle.  I hope you will give us another try in the future and that we can offer you a few affordable choices. Thanks again!


Joanna Crouch


Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

NM
NATHAN M.
Elkton, MD
Nissan Maxima
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2018
Diagnosis: unnecessary service, still no AC.
The problem isn’t fixed and the quote to replace an AC compressor is absurd $1100?! for a job that should be no more than $650. Charged for AC service which is irrelevant if the compressor doesn’t work, maybe you figure out the problem before you do the service.
Dale and Joanna C., Owner from Crouch Automotive responded on 09/11/2018

Hello sir, I tried to call you, left a message. The tech wanted to make sure your A/C system wasn't over-charged, which it was very slightly, because sometimes that will cause the A/C to not come on. The quote for a new one was high because the mfg. will only warranty an A/C compressor sold with a receiver dryer & exp. valve. We should have given you an explanation for the charges as well as other options (like used, etc.) which I would love to do if you haven't gotten the work done yet? Please contact me. I'm very sorry and have trained my staff so this won't happen again, so thank you for your review.

Sincerely,

Joanna Crouch

Crouch Automotive
Formerly Foster's Auto Service

410-287-5821

JP
Joe P.
North East, MD
Hyundai Santa Fe
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/07/2018 Category: Service
Joe said he was very unhappy with the information he received at this business. He stated he felt he was talked down to, and he felt they were not honest.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 08/15/2018

We spoke with this customer and apologized for the feeling he had. We never intend to make anyone feel this way. We take our business very seriously and we do our absolute best to treat all customers fairly and equitably. This vehicle unfortunately failed state inspection. We understand this can be frustrating, however, we follow State of MD standards and requirements. There was no mistake made and we were not misleading in any way. We also verified this with the state trooper.


Dale & Joanna Crouch


Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

PJ
PATRICIA J.
North East, MD
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
great service
HAD TO Have car inspected.

AF
Allen F.
North East, MD
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Allen said that the place was helpful and accommodating.
This review was collected via phone interview by Customer Research Inc.

CG
Chuck G.
Finksburg, MD
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Chuck said his vehicle broke down out of town. They picked it up and the next morning the work was complete. He appreciates everything they did for him, he's very grateful.
This review was collected via phone interview by Customer Research Inc.

MT
Melissa T.
Elkton, MD
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Melissa said the business did a really good job on her vehicle.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
North East, MD
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Wife’s 2010 Pontiac G6 GT
Well to start off, we have been having problems with the cooling system on this particular vehicle. We took the car to Crouch Automotive and as usual they took care of the problem quickly and with no hassles. Tom kept us well-informed with the issue on the vehicle it was very courteous. I would recommend them to anyone, they do a great job

PJ
PATRICIA J.
North East, MD
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
great service
They always give good services, I have several little problems, I could just stop and they helped me out. which makes it nice . I had major issue and they took care of the problem. Very helpful and pleasant.

JC
JAMES C.
Colora, MD
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
made a timly appot and work was done while keeping us informed of what was going on
did what they said they would charged what they said

DR
DEBORAH R.
Elkton, MD
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Great customer service and truck runs great too
Really great customer service and was finished very quickly. Very well satisfied

BW
BETH W.
North East, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018
Happy to have found this place
I've been running back and forth to Jones in Bel Air for services as I do trust them. However, found Crouch Auto, have been there twice, and both times a great experience. Car was ready when promised, and at a much lower cost than I expected. I will continue to have my car serviced by Crouch.

SC
Steve C.
Elkton, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Steve said he has worked with this business before. They diagnosed his problem and gave him an estimate. Everything was what they said it would be.
This review was collected via phone interview by Customer Research Inc.

DC
Debra C.
North East, MD
Buick Park Avenue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Debra said that everything was great at the place, they got her right in and out quickly, and everything was done well. She will be back, for certain, when she needs service.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
North East, MD
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
John said it was a quick turn around time and the service turned out great.
This review was collected via phone interview by Customer Research Inc.

LP
LOUIS P.
North East, MD
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018
Fast professional service.
Excellent service, Upfront pricing, fast professional service. Very satisfied

JS
Joeseph S.
North East, MD
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Joseph said that when he moved to the area, he looked for a good mechanic who could work on all of his vehicles. He found it in this place. The facility even works on his older classic vehicle.
This review was collected via phone interview by Customer Research Inc.
Dale and Joanna C., Owner from Crouch Automotive responded on 11/02/2018

Thank you so much sir for your review and for your business. We truly appreciate you! Please come back soon! Thanks again!


Dale & Joanna Crouch


Crouch Automotive & Diesel
Foster's Auto Service

410-378-5555 (Crouch)
410-287-5821 (Foster's)

EC
Erik C.
North East, MD
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Eric said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

AT
Alessandro T.
Severna Park, MD
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Alessandro said that everyone at the business was really friendly. They did a good job that he is pleased with.
This review was collected via phone interview by Customer Research Inc.

MC
MIKE C.
North East, MD
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2018
Pontiac G6 GT
We took our Pontiac G6 to have the thermostat checked out, it seemed like it wasn’t working properly after they made the initial repair. They took the car right in and simply had to bleed the system again because of an air lock,simple fix and back on the road. Thanks again for a job well done