Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1174 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 6 days ago

Reviews


RA
Raul A.
California
Toyota Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
Raul said an employee finally called and told him he found a part which would cost about $500. It was too much and was going to find it at another place for a much more affordable price.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2016 Category: Service
Raul said he went in for an alignment. He asked an employee if he could find a part for him and the employee never called him to let him know if he found one or not.
This review was collected via phone interview by Customer Research Inc.
Paul T. from Paul's Automotive Service Center responded on 10/20/2016

Raul....we spoke 2 days ago and I gave you a quote after finally finding someone who has a steering box for your 1989 toyota truck. You decided to go to a salvage yard and I agreed to install it.  did I miss something? 


MA
Michael A.
Sherman Oaks, CA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Michael said the business took him in right away. He was able to get in and out.
This review was collected via phone interview by Customer Research Inc.

LD
Lee D.
Van Nuys, CA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Lee said he has never had to wait for service. The employees are on top of his service needs. They stick with the service quotes they provide. They provide genuine service.
This review was collected via phone interview by Customer Research Inc.

JS
Jeremy S.
Sherman Oaks, CA
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Jeremy said the staff is the best. Luis, and Paul offer quality work at fair prices.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Van Nuys, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Patrick said that the front desk staff were nice, knowledgeable and down to earth. . They were straightforward and gave him a reasonable price.
This review was collected via phone interview by Customer Research Inc.

FG
Fred G.
Van Nuys, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Fred said the staff was very helpful. They did a good job.
This review was collected via phone interview by Customer Research Inc.

KS
Kelly S.
Sherman Oaks, CA
Honda Civic Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Kelly said the staff did what they said what they would do. The service was on time and for a good price.
This review was collected via phone interview by Customer Research Inc.

AD
APRYL D.
Studio City, CA
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018
Air conditioning recharge
As always Paul‘s exceeded my expectations I dropped my car off without an appointment and they saw to it I am extremely satisfied thank you so much to Paul’s

AK
Al K.
Los Angeles, CA
Mercedes-Benz SLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Al said the staff was nice and did a good job. Afterwards, they walked him through what was done.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Studio City, CA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
James said the business is very good. He said he spoke to Louis and he is very accommodating. He said he is a repeat customer from a long time ago and he is very pleased.
This review was collected via phone interview by Customer Research Inc.

CF
Craig F.
Sherman Oaks, CA
Saturn L300
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Craig said Paul is a very nice guy, and the staff did a great job servicing his vehicle. He has another vehicle he is bringing down next.
This review was collected via phone interview by Customer Research Inc.

JH
Justine H.
Sherman Oaks, CA
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Justine said the service was quick and easy.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Van Nuys, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/30/2018
Great Service
I've brought my car to Paul's for every 10,000 mile service since the free dealer service appointments stopped (30,000?). Friendly, low-key, honest, competent help with my cars every time.

RV
RICHARD V.
Panorama City, CA
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
Reliable service
These guys are great, they’re service is fast and reasonably priced. I have trust in these guys and have had my car serviced here for several years. I highly recommend them to anyone looking for a new mechanic.

MT
MICHELLE T.
Van Nuys, CA
Toyota Matrix
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Wonderful as always!
Extremely satisfied and happy to get all of my car needs attended to here. The delightful and professional team always manages to make everything happen and do so in a timely fashion. I love Pauls!

RS
ROBERT S.
Sherman Oaks, CA
Chevrolet Camaro
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Masterful Troubelshooting.
Car had a bunch of dash lights and a code for a the left rear wheel speed sensor. I replaced both sensors with no love. Paul was able to find the actual culprit: the reluctor ring. Nice not having a Christmas tree for a dash... Having ABS again isn't so bad either... : )

DE
Dag E.
California
BMW 5 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Dag said the business owner is the best guy around.
This review was collected via phone interview by Customer Research Inc.

JA
Jack A.
Sherman Oaks, CA
Mercedes-Benz SL-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Spoke with Vram . He said they always do a good job and they are timely.
This review was collected via phone interview by Customer Research Inc.

CG
Cooper G.
Sherman Oaks, CA
Lexus GX 470
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Cooper said he liked the fair prices, quick service and convenience.
This review was collected via phone interview by Customer Research Inc.

VG
VICTOR G.
Sherman Oaks, CA
GMC Safari Passenger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Honest and professional people!
Honest and professional people!