Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1192 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


RA
Raul A.
California
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
Raul said an employee finally called and told him he found a part which would cost about $500. It was too much and was going to find it at another place for a much more affordable price.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2016 Category: Service
Raul said he went in for an alignment. He asked an employee if he could find a part for him and the employee never called him to let him know if he found one or not.
This review was collected via phone interview by Customer Research Inc.
Paul T. from Paul's Automotive Service Center responded on 10/20/2016

Raul....we spoke 2 days ago and I gave you a quote after finally finding someone who has a steering box for your 1989 toyota truck. You decided to go to a salvage yard and I agreed to install it.  did I miss something? 


RS
ROBERT S.
Encino, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Long standing personal & professional service.
As a 20 plus year customer of Paul's, I've always felt well taken care of. I can't recall havi gcthe need to return to have a fixed item redone, nor have I felt that I payed too much for services rendered.

TT
Tristan T.
Sherman Oaks, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Tristan said the employees were great.
This review was collected via phone interview by Customer Research Inc.

HS
HARVEY S.
Sherman Oaks, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Always the best in service and reliability.
We have never had any problems with their service. Paul and Lewis are the very best...always on times and efficient

Verified Customer
Westlake Village, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Customer service and honesty
Been here before and these are the only mechanics I trust they are honest and will always go the extra mile to make sure your happy

RR
ROBERT R.
Sherman Oaks, CA
Volvo 740
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Great Service and Expertise
On Thursday I took my 1991 Volvo 740 Turbo into Pau's for a smog Check. Paul did the check and regretably my car failed to pass test, by a very small amount. To avoid penalties, in view of the fact that my deadline was approaching, Paul counseled me to make the payment of the fees as directed, even though I did not have a satisfactory test score. He also indicated that it was his belief that my very old Catalytic Converter was the source of the problem, and he gave me an excellent referral to a muffler shop to get a new Converter installed. I got the new Converter installed yesterday, and will return to Paul's for a new Inspection when he returns from out of town next week, Great service!

RR
Robert R.
Sherman Oaks, CA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Robert said the service was good. The staff members are the greatest. They provided wonderful service. They treated him well. The price was extremely fair. He was very impressed with them.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sherman Oaks, CA
Volkswagen Passat Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018
Excellent Service!
Been going to Paul’s for 10 years. They are very honest, fair and knowledgeable about cars. I also appreciate their recommendations for future possible repairs.

BB
BONNIE B.
Sherman Oaks, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Honesty and Friendliness Experts!
I drive a very old car (1994) which every year requires a Smog Test Only exam. Every year I obtain this test at Paul's Automotive. Every year I am blown away by their expertise, kindness, honesty and friendliness! Paul and his crew are so helpful and I fair about the entire process! I will always go back for any reason!

BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
TWO IN THE SAME WEEK!
Paul's completed an air conditioning repair on a recent Monday. Excellent job! On the way home from their shop, the inside of the car became so cool that I turned the air conditioning off and opened the window. When I got home, the electric window would not roll up. Bad window motor! I returned to Paul's the next morning, and by 10 a.m. I was on my way home with a repaired window, and a cool interior.
Great, efficient work at a reasonable cost. Can't beat Paul's for automotive repair service, and everyone there is nice and courteous. I'll be back!

Verified Customer
Sherman Oaks, CA
Volvo XC60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
EXCELLENT SERVICE
It's always easy to visit Paul's for any car issues. They service is impeccable and the guys are always willing to help. I needed a light bulb for my back light and I stopped at Paul's and they changed it out, free of charge. I then had a front low beam bulb go out and I, again, stopped at Paul's. It was a weird light bulb. Paul said he would need to order it and to come back in the AM. Within 24-hours they had the necessary light bulb. I popped over to Paul's and within 10 minutes they had replaced my bulb and I was on my way. Paul's is the most trustworthy automotive service center I have ever been too. My husband and I both take our cars to Paul's. We know we'll get excellent, friendly and honest service. I would recommend Paul's to everyone!

Verified Customer
Van Nuys, CA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Pauls
Good guys!

SS
Spenser S.
Van Nuys, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Spenser said the staff was fast and very nice to work with.
This review was collected via phone interview by Customer Research Inc.

DR
Desmond R.
Los Angeles, CA
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Desmond said the employees are professional. They do what they say, for the price they say. It was a good experience. He suggests they put more signs up, because the business was hard to spot.
This review was collected via phone interview by Customer Research Inc.

KH
Kenny H.
Van Nuys, CA
Volkswagen Touareg
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Kenny said the service was wonderful. The staff were honest, fast, and easy to work with.
This review was collected via phone interview by Customer Research Inc.

JG
Jacob G.
Sherman Oaks, CA
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Jacob said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

RV
Ray V.
California
Mercedes-Benz ML320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
Ray said he was satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

KT
Kimon T.
Westlake Village, CA
Mercedes-Benz E420
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Kimon said the service was really good and so was the experience. He did not have any issues, whatsoever.
This review was collected via phone interview by Customer Research Inc.

MA
Michael A.
Sherman Oaks, CA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Michael said the business took him in right away. He was able to get in and out.
This review was collected via phone interview by Customer Research Inc.

BR
B R.
Beverly Hills, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018
Great service !
Great work and service always done in a timely fashion This place rocks!