Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1195 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review about 21 hours ago

Reviews


JG
JEFF G.
Sherman Oaks, CA
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2017
Paul's Auto
Too Expensive!

MY
MARK Y.
Los Angeles, CA
Nissan Quest
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2012
Fee paid for diagnosis but got none.
I paid $100 to get a diagnosis of the problem with my car and no diagnosis was forthcoming. I was told they would have to do more research and have never heard back.
Paul T. from Paul's Automotive Service Center responded on 07/02/2012
Sorry...still gathering info on this. Tuesday 7/3....don't give up on me!

EK
Eric K.
Van Nuys, CA
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/03/2015 Category: Service
Eric said the business did work on vehicle without calling, some service done was questionable, and they replaced parts in vehicle that had already been replaced.
This review was collected via phone interview by Customer Research Inc.

MC
MOSHE C.
Toyota Camry
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/10/2014
brakes shake
I have paid 80 in the past for brakes...and 275 for brakes now makes me feel like my stopping power should be amazing. .....but my car shakes any time I press the brakes...I am very disappointed
Paul T. from Paul's Automotive Service Center responded on 10/13/2014

Moshe or Wes...if there is a problem we will fix it. all you have to do is call and let us know. 


RC
RICHARD C.
Luhansk, Luhans'ka oblast
Dodge Stratus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/02/2013
Right now i dont know after this last service
I was not to happy this time with the job done ,they never put back free -on the right way,never changed the oil and did not change oil filter ...iwas told by other shops that should be all incluted with job...not happy for 700.00 dollars..went to you guys first should have shoped around and asked ?? but will say you guys did pick me up and drop off ..but they all do.. and you guys are nice but ..i think i got hert and it was cheeper other places..tks Rich Corso
Paul T. from Paul's Automotive Service Center responded on 09/12/2013

Hello Ritchy

I'm surprised to see your review on our shop. I thought we were good after we recharged your A/C. You didn't ask for an oil change because you just had it done. We don't routinely change oil when we do a crank seal or timing belt job unless its due. As for the price...I gave you a discount and you had the opportunity to check around at other shops. I don't claim to be the cheapest around, those are the guys who did your timing belt job the first time and the seal fell out. I will always stand behind my work and if the oil change is the issue you can have a free one on me. Sorry you weren't happy

Paul


LA
Louis A.
Sherman Oaks, CA
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/30/2017 Category: Service
Louis said he keeps going back to this business because they have good mechanics in general. The original estimate for the repair was $700 and it cost him $1,000 but the work was not done properly. The repair was about average.
This review was collected via phone interview by Customer Research Inc.

WN
William N.
Sherman Oaks, CA
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2017 Category: Service
William said this business seemed to do a good job. However, the price was $180 more than the quote.
This review was collected via phone interview by Customer Research Inc.

RA
Raul A.
California
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
Raul said an employee finally called and told him he found a part which would cost about $500. It was too much and was going to find it at another place for a much more affordable price.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2016 Category: Service
Raul said he went in for an alignment. He asked an employee if he could find a part for him and the employee never called him to let him know if he found one or not.
This review was collected via phone interview by Customer Research Inc.
Paul T. from Paul's Automotive Service Center responded on 10/20/2016

Raul....we spoke 2 days ago and I gave you a quote after finally finding someone who has a steering box for your 1989 toyota truck. You decided to go to a salvage yard and I agreed to install it.  did I miss something? 


GH
Gregory H.
Los Angeles, CA
Ford Mustang
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/10/2013 Category: Service
Gregory said he is very pleased that they were able to fix his vehicle because he took it to another business and they thought they resolved the issue, but his vehicle ended up breaking down again. It is now running properly.
This review was collected via phone interview by Customer Research Inc.

RR
Robin R.
Sherman Oaks, CA
Mercury Mariner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2018 Category: Service
Robin said the prices are too high.
This review was collected via phone interview by Customer Research Inc.

ZM
Zach M.
Van Nuys, CA
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/14/2017 Category: Service
Zach said he's very pleased with the service and the wait time is good.
This review was collected via phone interview by Customer Research Inc.

SE
Saul E.
Chatsworth, CA
Dodge Ram Wagon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2017 Category: Service
Saul said he would recommend this business for service, but their location is not fully gated and it looks like someone tried breaking into his vehicle and now his handle is broken.
This review was collected via phone interview by Customer Research Inc.

MD
MARGARET D.
Los Angeles, CA
Acura RL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/17/2017
I think they are fair with the price and do a great job.
Totally trust them and the work.

KF
KAREN F.
Van Nuys, CA
Toyota Prius
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/14/2017
Prompt, thorough and the price is right.
Prompt, thorough and the price is right.

AC
Alan C.
North Hollywood, CA
Honda Civic Cpe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2017 Category: Service
Alan said the business did a great job. The staff were friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

JN
John N.
Los Angeles, CA
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2017 Category: Service
John said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MG
MICHAEL G.
Sherman Oaks, CA
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2017
Liberty service.
Another morning well spent.well I rarely complain, I have a disability now so I made a appointment for 8am, service writer was available at 7:30 although mechanics started strolling in around 8:20 (not working).

MS
Melinda S.
Sherman Oaks, CA
Ford Focus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2017 Category: Service
Melinda said the service at this business was fine and the representative was very helpful. She stated there was some confusion about the fee. She would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

MG
MICHAEL G.
Sherman Oaks, CA
Ford Crown Victoria
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016
service, mechanical needs.
All work preformed is professionally explained technically and in lay person's language.

BS
Braden S.
Sherman Oaks, CA
Ford Crown Victoria
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2016 Category: Service
Braden said he went in for a oil change. He asked them to check the brake light but they didn't. He stated he feels they are not what he expected.
This review was collected via phone interview by Customer Research Inc.