Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

1195 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago

Reviews


BT
BRIAN T.
Van Nuys, CA
GMC Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
TWO IN THE SAME WEEK!
Paul's completed an air conditioning repair on a recent Monday. Excellent job! On the way home from their shop, the inside of the car became so cool that I turned the air conditioning off and opened the window. When I got home, the electric window would not roll up. Bad window motor! I returned to Paul's the next morning, and by 10 a.m. I was on my way home with a repaired window, and a cool interior.
Great, efficient work at a reasonable cost. Can't beat Paul's for automotive repair service, and everyone there is nice and courteous. I'll be back!

JG
JEFF G.
Sherman Oaks, CA
Ford Ranger
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/27/2017
Paul's Auto
Too Expensive!

DA
DAVID A.
Agoura Hills, CA
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2017
Great Service
Paul's automotive, always fixes the problem at a reasonable price. I have been going here for year. I am never disappointed.

WN
William N.
Sherman Oaks, CA
Ford Ranger
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/22/2017 Category: Service
William said this business seemed to do a good job. However, the price was $180 more than the quote.
This review was collected via phone interview by Customer Research Inc.

HZ
HARRIET Z.
Los Angeles, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2016
good guys and friendly and do a good job
honest

RA
Raul A.
California
Toyota Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/19/2016 Category: Service
Raul said an employee finally called and told him he found a part which would cost about $500. It was too much and was going to find it at another place for a much more affordable price.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2016 Category: Service
Raul said he went in for an alignment. He asked an employee if he could find a part for him and the employee never called him to let him know if he found one or not.
This review was collected via phone interview by Customer Research Inc.
Paul T. from Paul's Automotive Service Center responded on 10/20/2016

Raul....we spoke 2 days ago and I gave you a quote after finally finding someone who has a steering box for your 1989 toyota truck. You decided to go to a salvage yard and I agreed to install it.  did I miss something? 


CG
CARIN G.
Sherman Oaks, CA
Volvo 240
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2016
Love these guys!
Paul and Louis are the best- I can always depend on them taking care of any problems my old Volvo has- and it's difficult to find good Volvo mechanics! I've recommended Paul's to dozens of people, and everyone who tries them tells me they are very happy they did!

SM
STEWART M.
Los Angeles, CA
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2016
knowledgeable annd honest
All good,no bad

EK
Eric K.
Van Nuys, CA
Toyota Prius
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/03/2015 Category: Service
Eric said the business did work on vehicle without calling, some service done was questionable, and they replaced parts in vehicle that had already been replaced.
This review was collected via phone interview by Customer Research Inc.

MC
MOSHE C.
Toyota Camry
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/10/2014
brakes shake
I have paid 80 in the past for brakes...and 275 for brakes now makes me feel like my stopping power should be amazing. .....but my car shakes any time I press the brakes...I am very disappointed
Paul T. from Paul's Automotive Service Center responded on 10/13/2014

Moshe or Wes...if there is a problem we will fix it. all you have to do is call and let us know. 


RC
RICHARD C.
Luhansk, Luhans'ka oblast
Dodge Stratus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/02/2013
Right now i dont know after this last service
I was not to happy this time with the job done ,they never put back free -on the right way,never changed the oil and did not change oil filter ...iwas told by other shops that should be all incluted with job...not happy for 700.00 dollars..went to you guys first should have shoped around and asked ?? but will say you guys did pick me up and drop off ..but they all do.. and you guys are nice but ..i think i got hert and it was cheeper other places..tks Rich Corso
Paul T. from Paul's Automotive Service Center responded on 09/12/2013

Hello Ritchy

I'm surprised to see your review on our shop. I thought we were good after we recharged your A/C. You didn't ask for an oil change because you just had it done. We don't routinely change oil when we do a crank seal or timing belt job unless its due. As for the price...I gave you a discount and you had the opportunity to check around at other shops. I don't claim to be the cheapest around, those are the guys who did your timing belt job the first time and the seal fell out. I will always stand behind my work and if the oil change is the issue you can have a free one on me. Sorry you weren't happy

Paul


MY
MARK Y.
Los Angeles, CA
Nissan Quest
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/30/2012
Fee paid for diagnosis but got none.
I paid $100 to get a diagnosis of the problem with my car and no diagnosis was forthcoming. I was told they would have to do more research and have never heard back.
Paul T. from Paul's Automotive Service Center responded on 07/02/2012
Sorry...still gathering info on this. Tuesday 7/3....don't give up on me!

MY
Marvin Y.
Sherman Oaks, CA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Marvin said Paul the owner took him in to his facility at the last minute to perform a smog check. He stated normally they don't do smog checks after 4:00 p.m. but the owner performed it anyway.
This review was collected via phone interview by Customer Research Inc.

RD
Robert D.
Van Nuys, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Robert said the staff provide good service, they're friendly, and if he needed some help or an answer to a question, they're always there to help him out.
This review was collected via phone interview by Customer Research Inc.

DB
Doug B.
Sherman Oaks, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Doug said the service at this business was fast, and the staff was nice.
This review was collected via phone interview by Customer Research Inc.

RS
ROBERT S.
Encino, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Long standing personal & professional service.
As a 20 plus year customer of Paul's, I've always felt well taken care of. I can't recall havi gcthe need to return to have a fixed item redone, nor have I felt that I payed too much for services rendered.

TT
Tristan T.
Sherman Oaks, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Tristan said the employees were great.
This review was collected via phone interview by Customer Research Inc.

HS
HARVEY S.
Sherman Oaks, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Always the best in service and reliability.
We have never had any problems with their service. Paul and Lewis are the very best...always on times and efficient

Verified Customer
Westlake Village, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Customer service and honesty
Been here before and these are the only mechanics I trust they are honest and will always go the extra mile to make sure your happy

RR
ROBERT R.
Sherman Oaks, CA
Volvo 740
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2018
Great Service and Expertise
On Thursday I took my 1991 Volvo 740 Turbo into Pau's for a smog Check. Paul did the check and regretably my car failed to pass test, by a very small amount. To avoid penalties, in view of the fact that my deadline was approaching, Paul counseled me to make the payment of the fees as directed, even though I did not have a satisfactory test score. He also indicated that it was his belief that my very old Catalytic Converter was the source of the problem, and he gave me an excellent referral to a muffler shop to get a new Converter installed. I got the new Converter installed yesterday, and will return to Paul's for a new Inspection when he returns from out of town next week, Great service!