Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

258 Reviews

99% Would Recommend
97% Business Response
Latest Review 4 days ago

Reviews


LH
Luis H.
Volo, IL
Nissan Versa
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/11/2018 Category: Service
Luis said the charges were too high for something that was simple. He was charged $80 for a diagnosis that only took 15 minutes. He doesn't think the charges were fair and if he had known what was going to happen he would have had his vehicle towed to his house and saved over $200.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 05/14/2018

Luis,   I'm sorry to see you only gave us a one star review. I have to disagree with your statement about the diagnosis only taking 15 mins. Your car was towed in not running. After it was dropped off you spoke to our service writer and went next door to eat while you waited for a call. Our techs pushed your car into to the shop since it doesn't run. We checked the electrical system to make sure you have good battery power. The tech then connected the scan tool and check for any trouble codes and graph test sensors and check for proper communication with computer that controls ignition and fuel system. We then lifted your car up in the air and removed bottom plastic shield covers to inspect bottom side of engine to see what had happen. We then  found internal engine failure causing a punchure in the upper side of your engine block. We then advised you of our findings when you returned. All this did not take 15mins. It took almost an hour to find out the cause and as you can see we did not charge you a full hour for our time. Just wanted to explain this in more detail since we were fair of charging the time we had in diagnosing the problem with your car.

Manny

Manny

Verified Customer
Elk Grove Village, IL
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019
Marathon Visit
Marathon does great work but are a little expensive at times. This trip, the labor costs were way more than what the parts cost. The flyer I received in the mail only gives $20 off maximum where dealerships usually give you 10% or 20% off. The next day, I get an email giving me $50 off my next visit which I would have preferred to use on this visit.
Manny from Elk Grove Marathon/ EGM Automotive responded on 06/21/2019

Thank you for sharing your experience with us. Sorry to hear you missed out on a greater labor discount. We have so many differant coupons mailed out to the neighborghood and also send out emails to our current customers on file. I'm guessing you received an email for a 10% discount up to $50 off. We can honor the difference for you. Please contact Russ or Manny at
847-301-0058 and we can give you a $30 in house credit for future repairs or credit your credit card account, up to you. Thank you again for your business!  

Manny

TT
Tad T.
Elk Grove Village, IL
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2019
My car was falling apart and these guys made it like new.
My brakes were vibrating and making noise. These guys fixed it for less than I expected. They changed my oil to what the manufacturer suggested. They fixed my stalling problem. I was holding the gas down to keep my chevy equinox from stalling. Stop and go was stop and stall. The engine died everytime I tried to go! They read the codes, they did the fixes. All is right in the world again with my car. I am a dad with 4 cars in my fleet. Soon to be 5 cars. Russ is honest and awesome. Follow him to wherever he goes. The fix was 700$ for ? ...1 day labor and parts??? They looked the second day and got the work done day 2... I make 200$ a day they make 650$? That's what took my last star off for these guys. They know how to keep their lights on. $$$
Manny from Elk Grove Marathon/ EGM Automotive responded on 05/28/2019

Thank you Tad for your honest review with your 2014 Chevy Equinox you had in last week. I'm glad to hear our ASE Master Certified Techs were able to diagnose and fix your car correctly. I would just like to clarify a couple of things, of the $650 is the total bill combined with labor, parts, misc fees and taxes. Our prices are fair in line with other independent auto shops.  That being said we did not make $650. of profit, just a FYI.  If you would like a better explanation, I will be more than happy to discuss this further with you. We hope next time we can get a five star review.  Thank you again for your business!     

Manny

GC
Guy C.
Elk Grove Village, IL
Chevrolet Equinox
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/13/2018
Great service, friendly crew
Highly recommended
Manny from Elk Grove Marathon/ EGM Automotive responded on 12/14/2018

Thank you Guy!

Manny

LB
Lynn B.
Des Plaines, IL
Kia Rondo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018 Category: Service
Lynn said the employees did not realize she had a scheduled appointment.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 12/14/2018

Thank you Lynn for your business! Sorry about the misunderstanding on your scheduled appointment. Won't happen again! 

Manny

EP
Elizabeth P.
Chicago, IL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/06/2018
Trust
I trust that Russ will provide a good diagnostics when I take my car in because something isn’t quite right.
Manny from Elk Grove Marathon/ EGM Automotive responded on 12/06/2018

Thank you Elizabeth for trusting us! Thank you again for your business!

Manny

KM
Kevin M.
Elk Grove Village, IL
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/29/2018
Tire replacement
Russ and everyone is courteous when you call. The service is prompt and professional with competitive pricing.
Manny from Elk Grove Marathon/ EGM Automotive responded on 11/29/2018

Thank you Kevin!

Manny

DM
Dennis M.
Elk Grove Village, IL
Ford Escape
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/20/2018 Category: Service
Dennis said he recommends the business to others.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 11/27/2018

Thank you Dennis!

Manny

TC
Theresa C.
Elk Grove Village, IL
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2018 Category: Service
Theresa said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 10/31/2018

Thank you Theresa!

Manny

Verified Customer
Elk Grove Village, IL
Chevrolet Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Honest, fairly priced and prompt
Honest appraisal of repairs, work completed as promised
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/19/2019

Thank you! Glad to hear you had a good experience. 

Manny

GK
Grace K.
Addison, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Great fast service with well informed contact
I like the fact I was told about my car problems and what I could expect. I found a new mechanic shop
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/19/2019

Thank you Grace for sharing your first time experience with us! I'm very happy to hear we are your new mechanic shop. We will see you at your next service and thank you again for your business! 

Manny

RH
Rich H.
Elk Grove Village, IL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Reliable!
As always I can rely on EGM’s fair and honest service. Great job guys! I have more work to be done on my 1994 Chevy see you soon!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/18/2019

Thank you Rich for the five star review and comments about your experience with our crew! Thank you again for your business and will see you at your next service! 

Manny

JV
Judy V.
Elk Grove Village, IL
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Oil change
Great neighborhood service station. Went in booked a oil change and tire rotation. They honored their coupon, said my car would be ready in an hour which it was. Clean , professional, defiantly would use their services again!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/17/2019

Thank you Judy for sharing your experience with us! Will see you again at your next service! 

Manny

LM
Louie M.
Elk Grove Village, IL
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Delicious
Very good.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/16/2019

Thank you! 

Manny

LM
Linda M.
Elk Grove Village, IL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Service Appt.
It was time for an oil change. What I appreciate is that it is never "just" an oil change. It was time for a tire rotation, plus brakes, tires, lights and fluids were checked as part of normal service and not anything you have to specifically ask for. Very comforting to know that was done. With the Money Mailer coupon the cost was minimal. Welcome back Russ!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/16/2019

Thank you Linda for your review and letting us know you were happy with the service you received. Will see you at your next service! 

Manny

BN
Bob N.
Bartlett, IL
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great Place
I’ve never had a bad experience with these guys!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/15/2019

Thank you Bob!

Manny

JK
Joanne K.
Elk Grove Village, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Excellant customer service
The mechanics who work at Elk Grove Marathon are always available to take a look at my concerns without an appointment. Russ and the mechanic team are courteous and considerate.
Recently my car needed major repairs and Russ kept me apprised on that status by phoning me. I never had to call. And my car is repaired and the engine is "purring".
Problem solved and everyone treated me well.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/15/2019

Thank you Joanne for that great review and thank you again for trusting us with your family vehicles! Will see you again at your next service! 

Manny

GP
Gregg P.
Streamwood, IL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Battery Cables
Difficult job. Took tech about 3 1/2 hours to install both positive & negative cables. As usual the job was done very well. Very satisfied with the work.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/13/2019

Thank you Gregg for being patient with us while working on your Corvette. I'm glad our techs were able to get your car done the same day. Thank you again for your business and trusting us with your prized possession! 

Manny

GD
Gary D.
Elk Grove Village, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Friendly and knowledgeable personel
Russ always explains in detail what needs to be repaired.
Repairs were always done correctly.
Recommendations are offered as to what might help your vehicle run more efficiently however no
high pressure sales tactics.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/12/2019

Thank you Gary for sharing your experience with us! Thank you again for your business! 

Manny

MM
Marge M.
Elk Grove Village, IL
Ford Taurus X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Staff helpfulness.
I always have great service and helpful staff here at Manny’s Marathon. They know how to fix what’s wrong and help you on your way.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/11/2019

Thank you Marge! Thank you again for your business and trusting us with your family cars. 

Manny