Overview

Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5Overall Rating 4.95/5rating 4.95

258 Reviews

99% Would Recommend
96% Business Response
Latest Review about 2 hours ago

Reviews


JC
John A. C.
Addison, IL
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019
Service!!!!
Excellent Service and Quality Staff
Manny from Elk Grove Marathon/ EGM Automotive responded on 04/18/2019

Thank you John!!

Manny

LH
Luis H.
Volo, IL
Nissan Versa
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/11/2018 Category: Service
Luis said the charges were too high for something that was simple. He was charged $80 for a diagnosis that only took 15 minutes. He doesn't think the charges were fair and if he had known what was going to happen he would have had his vehicle towed to his house and saved over $200.
This review was collected via phone interview by Customer Research Inc.
Manny from Elk Grove Marathon/ EGM Automotive responded on 05/14/2018

Luis,   I'm sorry to see you only gave us a one star review. I have to disagree with your statement about the diagnosis only taking 15 mins. Your car was towed in not running. After it was dropped off you spoke to our service writer and went next door to eat while you waited for a call. Our techs pushed your car into to the shop since it doesn't run. We checked the electrical system to make sure you have good battery power. The tech then connected the scan tool and check for any trouble codes and graph test sensors and check for proper communication with computer that controls ignition and fuel system. We then lifted your car up in the air and removed bottom plastic shield covers to inspect bottom side of engine to see what had happen. We then  found internal engine failure causing a punchure in the upper side of your engine block. We then advised you of our findings when you returned. All this did not take 15mins. It took almost an hour to find out the cause and as you can see we did not charge you a full hour for our time. Just wanted to explain this in more detail since we were fair of charging the time we had in diagnosing the problem with your car.

Manny

Manny

Verified Customer
Elk Grove Village, IL
Chevrolet Prizm
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Honest, fairly priced and prompt
Honest appraisal of repairs, work completed as promised

GK
Grace K.
Addison, IL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Great fast service with well informed contact
I like the fact I was told about my car problems and what I could expect. I found a new mechanic shop

RH
Rich H.
Elk Grove Village, IL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Reliable!
As always I can rely on EGM’s fair and honest service. Great job guys! I have more work to be done on my 1994 Chevy see you soon!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/18/2019

Thank you Rich for the five star review and comments about your experience with our crew! Thank you again for your business and will see you at your next service! 

Manny

JV
Judy V.
Elk Grove Village, IL
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Oil change
Great neighborhood service station. Went in booked a oil change and tire rotation. They honored their coupon, said my car would be ready in an hour which it was. Clean , professional, defiantly would use their services again!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/17/2019

Thank you Judy for sharing your experience with us! Will see you again at your next service! 

Manny

LM
Louie M.
Elk Grove Village, IL
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019
Delicious
Very good.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/16/2019

Thank you! 

Manny

LM
Linda M.
Elk Grove Village, IL
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Service Appt.
It was time for an oil change. What I appreciate is that it is never "just" an oil change. It was time for a tire rotation, plus brakes, tires, lights and fluids were checked as part of normal service and not anything you have to specifically ask for. Very comforting to know that was done. With the Money Mailer coupon the cost was minimal. Welcome back Russ!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/16/2019

Thank you Linda for your review and letting us know you were happy with the service you received. Will see you at your next service! 

Manny

BN
Bob N.
Bartlett, IL
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Great Place
I’ve never had a bad experience with these guys!
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/15/2019

Thank you Bob!

Manny

JK
Joanne K.
Elk Grove Village, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019
Excellant customer service
The mechanics who work at Elk Grove Marathon are always available to take a look at my concerns without an appointment. Russ and the mechanic team are courteous and considerate.
Recently my car needed major repairs and Russ kept me apprised on that status by phoning me. I never had to call. And my car is repaired and the engine is "purring".
Problem solved and everyone treated me well.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/15/2019

Thank you Joanne for that great review and thank you again for trusting us with your family vehicles! Will see you again at your next service! 

Manny

GP
Gregg P.
Streamwood, IL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019
Battery Cables
Difficult job. Took tech about 3 1/2 hours to install both positive & negative cables. As usual the job was done very well. Very satisfied with the work.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/13/2019

Thank you Gregg for being patient with us while working on your Corvette. I'm glad our techs were able to get your car done the same day. Thank you again for your business and trusting us with your prized possession! 

Manny

GD
Gary D.
Elk Grove Village, IL
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Friendly and knowledgeable personel
Russ always explains in detail what needs to be repaired.
Repairs were always done correctly.
Recommendations are offered as to what might help your vehicle run more efficiently however no
high pressure sales tactics.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/12/2019

Thank you Gary for sharing your experience with us! Thank you again for your business! 

Manny

MM
Marge M.
Elk Grove Village, IL
Ford Taurus X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Staff helpfulness.
I always have great service and helpful staff here at Manny’s Marathon. They know how to fix what’s wrong and help you on your way.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/11/2019

Thank you Marge! Thank you again for your business and trusting us with your family cars. 

Manny

WP
Will P.
Elk Grove Village, IL
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
My recent service.
What can I say? The service was excellent, the staff was knowledgeable and polite, and the overall experience was great. I will continue to be a customer and to suggest to friends at my local Elk Grove Village Veterans of Foreign Wars that they too pay a visit here.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/10/2019

Thank you Will for the great review and for sharing your experience with us! Please tell everyone to come see us. Thank you again for your business! 

Manny

PS
Paul S.
Itasca, IL
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Great work on the Buick
Great work on replacing the starter on my Buick will be back in the fall for a winter check up
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/09/2019

Thank you Paul!  I'm glad I was able to get you in & out the same day. Will see you back in a few months! Thank you again for your business! 

Manny

DK
Denise K.
Itasca, IL
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Great service
I had a great experience. The service was quick and professional. I will return
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/09/2019

Thank you Denise for sharing your experience with us! 

Manny

MP
Mark P.
Elk Grove Village, IL
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Great customer service
Very honest, no hidden charges
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/09/2019

Thank you Mark!

Manny

SD
Steve D.
Elk Grove Village, IL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Great service
Manny and his team work hard at trying to give you the best price.My car runs excellent, I would recommend them to anyone and everyone.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/09/2019

Thank you Steve for sharing your experience! Will see you at your next service! 

Manny

JC
Janet C.
Elk Grove Village, IL
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
Great sincere service with a smile!
Great sincere service with a smile! I have been coming here for many years. Manny kept my Altima alive for over 104,000 miles with great service so I could give the car to my Grandson for a HS graduation gift so he could drive to and from College of DuPage for two years before going to Loyola. Thank you Manny, Russ, & Team.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/08/2019

Thank you Janet for that great review and thank you for your loyal business all these years! 

Manny

TB
Terry B.
Elk Grove Village, IL
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019
Great Service as always
Perfect service as usual.
Manny from Elk Grove Marathon/ EGM Automotive responded on 07/08/2019

Thank you Terry!

Manny