Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

1011 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 6 days ago

Reviews


HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


JB
Jim B.
North Carolina
Mitsubishi 3000GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Jim said the issue was more the result of a misunderstanding. He was not really specific about where the oil was leaking. They repaired something at the bottom of his vehicle but an inspection revealed that the leak was coming from somewhere on the top. They resolved the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Jim said his transmission oil is leaking and the vehicle did not pass inspection.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 11/17/2016

Greg told me that you both have spoken concerning your frustration and that the process has been difficult I want to solve the problem come back and we will take care of this issue . Thank you for you loyalty Val  CarDoctor


MH
Madison H.
North Carolina
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said they did not do anything to satisfy her. She said her brakes are squeaking really bad now and they never done that before.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said she was disappointed in the price. The facility she usually takes her vehicle to charges her $51 for an oil change and tire rotation. This business charged her $71 just for the oil change.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 02/16/2016

Madison Car Doctor did rotate your tires at no cost ,we checked for the reported oil leaks that you were told the vehicle needed to have repaired by the dealership .Your vehicle was not leaking oil and does not need work at this time . Evidential you have been unaware that your vehicle calls for a full synthetic oil for proper operation and logevity.The difference in your cost for service is in the use of the correct synthetic oil not the cheaper conventional oil. We did find a slight dampness at a plate on the side of the engine ,degreased it and told you that we would revisit this plate at your next oil change. Your brakes were checked and are fine . On this visit to the Car Doctor you were charged for the oil change all else is our goodwill to you as our customer.Should you have any questions please donot hesitate to call us to discuss them with us. Thank you   Val   The Car Doctor


SW
Stephen W.
North Carolina
BMW 750Li
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2019 Category: Service
Stephen said the business provided a professional and nice service. He said the staff kept him informed.
This review was collected via phone interview by Customer Research Inc.

DM
Donna M.
Wilmington, NC
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/14/2019 Category: Service
Donna said the service was great, and she appreciated they included an inspection, but she had been keeping track of her trip mileage, and she was unhappy those numbers got reset.
This review was collected via phone interview by Customer Research Inc.

MP
Meghan P.
Wrightsville Beach, NC
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/09/2019 Category: Service
Meghan said that she is happy with the place, she goes there regularly and the staff are nice people.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Wilmington, NC
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Excellent work and great value
Did excellent job repairing my a/c

RB
Rodney B.
Wilmington, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Great service and fair prices
Always on time and always accurate quotes for service

KR
Ken R.
Wilmington, NC
Mitsubishi Raider
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
They got us in & out right away.
As usual, service with a smile! Thx Guys!

GL
George L.
Rocky Point, NC
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
George said he really appreciates the work that was done and the way he's always treated. The owner is always nice and pleasant.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Wilmington, NC
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Complete confidence
I know that I don't have to worry about being sold any service or part that is not necessary. The work is done in a timely manner, and reasonably priced

JG
John G.
Wilmington, NC
GMC Sonoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Follow-up work request
Starter still spinning and not cranking on first try. Knox’s at times, and then cranks. One month after a starter and Battery replacement.
Came in today, 1-31-19 Thursday, and made another follow up appointment fo Monday 2-4-19, 0830am? 2001 GMC SLE SONOMA——-Somethings wrong? JG

WB
Walter B.
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
The Knowledge These People Have, and The Care They Give To Their Customers.
I Have Been To Dealerships, other Private Owned Garages. The Car Doctor Is The Best. Their Mechanics, and Staff Are Second To None. When They Say You Need A Part, Or An Oil Chang You Can Rest Assured That It Does. I Have Been Looking For A Garage Like This For A long Time. Great People.

DH
Doug H.
Hampstead, NC
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019
Visiting the Car Doctor Inspires Confidence
Recently had my 2003 Chevy Silverado truck serviced at The Car Doctor service center on Oleander. I made an appointment for service and a North Carolina Safety Inspection. When I arrived, Jay, the service manager, greeted me
by name, verified the work I wanted done, and assigned a service technician to take my keys and truck. I know the Car Doctor, Val Boudreau, from his Friday morning interviews, car education sessions, on Tyler Calle's radio show on 980 Waav AM. Val has a personal goal of introducing and educating the general public about vehicle care and maintenance. He talks about vehicles, cars and trucks, from A to Z, anything you want to know. Our conversations, his service technician's attention to details, and their explanations inspire confidence that they accomplished the work competently and thoroughly. When talking or listening to Val, you understand that he is an honorable man, one who says he will do the work, does the work he said he would do and takes pride in making and keeping a good reputation. I recommend The Car Doctor to everyone who has and wants a well cared for vehicle.

RB
Rodney B.
Wilmington, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Good service fair price
Service performed on time and at price quoted

JW
Janice W.
Wilmington, NC
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
I trust Val and The Car Doctor
Excellent, reliable service

BF
Billy F.
Wilmington, NC
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Fast service, friendly. Helpful
Got the 06 back. Drives so good, going to keep it & not sell, 03 doing good, got to keep it. It's the doggie truck..
Thanks for you for serving us so quickly.
We always recommend you to our friends

JB
Jack B.
Wilmington, NC
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/17/2019
Ford pick up truck
Brought my ford 250 in for estimate

Evaporator coil to be replaced an gas gauge fived

Estimate was 800 higher than shop down the street

I would have them give estimate on further work

DR
Denise R.
Wilmington, NC
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Denise said she likes their service and staff.
This review was collected via phone interview by Customer Research Inc.

DB
Dolores B.
Wilmington, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Dolores said her daughter drives all the way from Virginia to get her vehicle serviced at this facility. She also tells everyone to go to this facility instead of going anywhere else.
This review was collected via phone interview by Customer Research Inc.