Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

992 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 28 days ago

Reviews


HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


JB
Jim B.
North Carolina
Mitsubishi 3000GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Jim said the issue was more the result of a misunderstanding. He was not really specific about where the oil was leaking. They repaired something at the bottom of his vehicle but an inspection revealed that the leak was coming from somewhere on the top. They resolved the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Jim said his transmission oil is leaking and the vehicle did not pass inspection.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 11/17/2016

Greg told me that you both have spoken concerning your frustration and that the process has been difficult I want to solve the problem come back and we will take care of this issue . Thank you for you loyalty Val  CarDoctor


MH
Madison H.
North Carolina
Toyota Corolla
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said they did not do anything to satisfy her. She said her brakes are squeaking really bad now and they never done that before.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said she was disappointed in the price. The facility she usually takes her vehicle to charges her $51 for an oil change and tire rotation. This business charged her $71 just for the oil change.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 02/16/2016

Madison Car Doctor did rotate your tires at no cost ,we checked for the reported oil leaks that you were told the vehicle needed to have repaired by the dealership .Your vehicle was not leaking oil and does not need work at this time . Evidential you have been unaware that your vehicle calls for a full synthetic oil for proper operation and logevity.The difference in your cost for service is in the use of the correct synthetic oil not the cheaper conventional oil. We did find a slight dampness at a plate on the side of the engine ,degreased it and told you that we would revisit this plate at your next oil change. Your brakes were checked and are fine . On this visit to the Car Doctor you were charged for the oil change all else is our goodwill to you as our customer.Should you have any questions please donot hesitate to call us to discuss them with us. Thank you   Val   The Car Doctor


DO
Devin O.
Wilmington, NC
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Devin said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

RB
Robbie B.
North Carolina
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/10/2018 Category: Service
Robbie said he did not get the results from the servicing that he expected. He stated that the vehicle has a few miles on it, so he believes the staff did what they could.
This review was collected via phone interview by Customer Research Inc.

WS
Wilbur S.
Wilmington, NC
Mercedes-Benz C300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Wilbur said the service was fast and efficient, he was in and out.
This review was collected via phone interview by Customer Research Inc.

DP
Deborah P.
Winnabow, NC
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Oil & Filter change / Coolant Leak pellets
Service very courteous and is trusted.

Verified Customer
Wilmington, NC
Mercury Villager
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018
You guys are honest & trustworthy
I feel very comfortable dealing with you guys. I appreciate your honesty.

SJ
Shirley J.
Wilmington, NC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2018 Category: Service
Shirley said she has been taken very good care of for years and she will continue to bring her vehicle in.
This review was collected via phone interview by Customer Research Inc.

HH
Hunter H.
Wilmington, NC
Jeep Renegade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Hunter said that he would definitely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

LR
Laura R.
Wilmington, NC
Pontiac Montana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Laura said that the service was really good at this business and she would recommend them.
This review was collected via phone interview by Customer Research Inc.

RB
Rodney B.
Wilmington, NC
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2018
Great fast service
On time appointment. Work completed quickly

DB
Devan B.
Wilmington, NC
Chevrolet Malibu
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2018 Category: Service
Devan said they did a pretty good job.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 10/23/2018

Devan sorry that your vehicle needs an engine .we hate giving  the bad news Should you change your mind an want to replace the engine we will be happy to do the work  The Car Doctor   Val Boudreau


JS
Jim S.
Wilmington, NC
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Jim said the business helped him in a pitch.
This review was collected via phone interview by Customer Research Inc.

BH
Bill H.
Wilmington, NC
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018
Alternator check
I am always satisfied with my visits at the car doctor. They are friendly, honest, and prices are competitive.

TB
Taylor B.
Wilmington, NC
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Taylor said the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Wilmington, NC
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Great service
They always take great care of us!

CB
Clint B.
Wrightsville Beach, NC
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Clint said the staff was polite and worked quickly.
This review was collected via phone interview by Customer Research Inc.

PD
Pual D.
Wilmington, NC
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Pual said the business was extremely helpful. They were prompt and it all worked out perfectly, and they gave him a great price.
This review was collected via phone interview by Customer Research Inc.

JC
Jana C.
Wilmington, NC
Acura TSX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2018 Category: Service
Jana said the staff is polite, the service is professional and the work is quick.
This review was collected via phone interview by Customer Research Inc.