Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

948 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review about 11 hours ago

Reviews


RE
Ryan E.
Leland, NC
Jeep Wrangler
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016
Disappointed
300$ oil change. Long story short they had a problem with get the nut lose. Okay the shop has change the oil the past three times. I understand it Could of been from another shop that changed the oil but if it was would they not of noticed it the past three times. Reason stand that if it was a issue before u shoukd of noticed it. I know Val would flip because it effects the Business in negative ways, cost. Hreg was out in a odd position first told me they would cover it then talk to Val and said no. Honestly this time makes me question all the work that done on in the past. I have lose trust in the shop and I have always trusted the shop.

LB
Laurie & Tom B.
Wilmington, NC
BMW 325i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2013
Mid-diagnosed a/c problem
I took a BMW to the Car Doctor and was told it would require around $1700.00 to repair. Local BMW dealer repaired it for less than $500.00.
Be careful!

SB
Sharon B.
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2012
Very disappointed in their service and workmanship.
Had my volvo xc70 repaired in August cost $989.46. I am sitting in the Volvo dealership now having a repair done. They are telling me that my car is leaking oil into the oil pan. This was a problem that was fixed by the car doctor. Now it is costing me $400 and something dollars to fix the mistake that the car doctor did when they repaired my car. To add to the misery, after the car doctor said my car was finished my husband and I left only to return because the car was leaking oil all over the engine. Than they did not clean the engine as my husband requested and did it their way. Please, please do not take your car to them for repairs. You will be very sorry.

AH
Alan H.
Wilmington, NC
GMC Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2012 Category: Service
Alan said this business left him hanging for a long time and they charged him for a diagnostic that was more than the part and the labor. He would not recommend this business because they left him hanging for three of four hours on what was a simple fix. He was not very happy with the bill or with Chuck.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 08/02/2012
HI Alan Thank you for taking the time to provide me your service experience while at my shop. The Car Doctor does provide a free Check Engine light OBD11,Diagnosis. Chasing electrical Problems takes time and often times the fix can be less than the diagnostic time spent getting the cure.These Diagnostic procedures are not on the house .The time you spent waiting for this repair was not reasonable.I am sorry that you experienced our system at its Least. Should you want to give us another opportunity to serve your automotive needs .Alan, you will be contacted today.Should you feel willing to change your initial one star rating please do so ,we strive for five stars and happy repeat customers Thank you Val The Car Doctor.

JC
J & J C.
Wilmington, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2012
Rip-off Scammers
Talked us into more expensive parts with the promise of a 3yr parts & labor warranty. Then found out their warranty is BS unless we spend yet another $700 on replacing parts that aren't even broken. All this after we told them we were both laid off & are worried about being able to pay for the original repair bill. Our car was broken down in their lot so we didn't have much choice. Unscrupulous treatment of customers so beware!!

HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


JM
John Gary M.
Wilmington, NC
Subaru Outback
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2013
not the response you want to hear
when I notified that the AC was still dripping water after allegedly being fixed, the answer was he did not know what to do next.
Val R. B. from The Car Doctor responded on 07/29/2013
Doctor Maxwell , if you would share with me the fix that was made to your vehicles exuberantly productive condensation problem on your wifes Subaru I will be happy to refund to you the sixteen dollars you spent with me . Val

JB
Jim B.
North Carolina
Mitsubishi 3000GT
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2016 Category: Service
Jim said the issue was more the result of a misunderstanding. He was not really specific about where the oil was leaking. They repaired something at the bottom of his vehicle but an inspection revealed that the leak was coming from somewhere on the top. They resolved the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/12/2016 Category: Service
Jim said his transmission oil is leaking and the vehicle did not pass inspection.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 11/17/2016

Greg told me that you both have spoken concerning your frustration and that the process has been difficult I want to solve the problem come back and we will take care of this issue . Thank you for you loyalty Val  CarDoctor


PH
Peter H.
Trinity, NC
Mercury Mountaineer
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/19/2016 Category: Service
Peter said this business provided good service, but he thought it might have been slightly overpriced.
This review was collected via phone interview by Customer Research Inc.

GW
Gregory W.
Wilmington, NC
Cadillac DTS
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/09/2016 Category: Service
Gregory said the business did a decent job.
This review was collected via phone interview by Customer Research Inc.

MH
Madison H.
North Carolina
Toyota Corolla
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said they did not do anything to satisfy her. She said her brakes are squeaking really bad now and they never done that before.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/14/2016 Category: Service
Madison said she was disappointed in the price. The facility she usually takes her vehicle to charges her $51 for an oil change and tire rotation. This business charged her $71 just for the oil change.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 02/16/2016

Madison Car Doctor did rotate your tires at no cost ,we checked for the reported oil leaks that you were told the vehicle needed to have repaired by the dealership .Your vehicle was not leaking oil and does not need work at this time . Evidential you have been unaware that your vehicle calls for a full synthetic oil for proper operation and logevity.The difference in your cost for service is in the use of the correct synthetic oil not the cheaper conventional oil. We did find a slight dampness at a plate on the side of the engine ,degreased it and told you that we would revisit this plate at your next oil change. Your brakes were checked and are fine . On this visit to the Car Doctor you were charged for the oil change all else is our goodwill to you as our customer.Should you have any questions please donot hesitate to call us to discuss them with us. Thank you   Val   The Car Doctor


SE
Sharon E.
Richlands, NC
Chevrolet Malibu
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/26/2014 Category: Service
Sharon said the vehicle is still having problems after being serviced at this business. She had to take it to another facility for repairs. They did what they said they would do but it turned out not to be the problem.
This review was collected via phone interview by Customer Research Inc.

PT
Preston T.
Lincoln Town Car
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2014 Category: Service
Preston said the vehicle came out with some issues it did not have when it went in for service. He returned the vehicle to the facility and they did the best they could do to resolve the issues. He had no issues with the people who work there, just the outcome of his visit. Based on the results of the visit, he would not recommend the facility and is not going to return in the future.
This review was collected via phone interview by Customer Research Inc.

TB
Tyler B.
Wilmington, NC
Ford Ranger
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2012 Category: Service
Tyler said it took a long time and it was difficult for them to solve the electrical problem. Also, they didn't call him with updates, so he had to keep calling.
This review was collected via phone interview by Customer Research Inc.

DJ
Danny J.
Wilmington, NC
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2011
03 Jeep Cherokee
Waiting on someone to call me about my car. It is still there.

FZ
Flor Z.
Wilmington, NC
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/19/2011 Category: Service
Flor said that they charged her without telling her exactly what was wrong with the vehicle.
This review was collected via phone interview by Customer Research Inc.

MH
Mary Beth H.
Wilmington, NC
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/05/2011
Tune up service
Good service, a little slow, but they were up front about how busy they were. Better a 'busy' shop than not...tells me that customers are there for a reason.
Val R. B. from The Car Doctor responded on 08/19/2011
Mary BETH THANK YOU FOR YOUR FEED BACK .WE are striving to receive five star ratings I realize that we were a little slow in completing your vehicles repairs .The review you provided was good however the amount 3 stars is considered a low score by the reviewers . Is it possible for you to reconsider your evaluation? thank you for taking the time i realize that you are very busy and have a lot on your plate each day. Val The car doctor

JE
Jose E.
North Carolina
Acura 3.2TL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Jose said the employees took care of him. The electrical was not working on his vehicle after service, he came back and the employees fixed it for him at no charge.
This review was collected via phone interview by Customer Research Inc.

IT
Ike T.
Wilmington, NC
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Ike said the service was really good and he likes the way he was treated by the staff. He was satisfied with the work and will continue to do business with Greg.
This review was collected via phone interview by Customer Research Inc.

CE
Charles E.
North Carolina
Nissan Versa
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Charles said the business provided pretty good customer service.
This review was collected via phone interview by Customer Research Inc.