Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

948 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 1 day ago

Reviews


HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


WT
William [Trip] T.
Wilmington, NC
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2017
AS USUAL!
As always you just can't beat honesty and excellence! And fairly priced.
Not to mention the honesty and the most courteous people that serve us!
Thank you so much Greg And Vall

RE
Ryan E.
Leland, NC
Jeep Wrangler
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016
Disappointed
300$ oil change. Long story short they had a problem with get the nut lose. Okay the shop has change the oil the past three times. I understand it Could of been from another shop that changed the oil but if it was would they not of noticed it the past three times. Reason stand that if it was a issue before u shoukd of noticed it. I know Val would flip because it effects the Business in negative ways, cost. Hreg was out in a odd position first told me they would cover it then talk to Val and said no. Honestly this time makes me question all the work that done on in the past. I have lose trust in the shop and I have always trusted the shop.

PT
Preston T.
Lincoln Town Car
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2014 Category: Service
Preston said the vehicle came out with some issues it did not have when it went in for service. He returned the vehicle to the facility and they did the best they could do to resolve the issues. He had no issues with the people who work there, just the outcome of his visit. Based on the results of the visit, he would not recommend the facility and is not going to return in the future.
This review was collected via phone interview by Customer Research Inc.

JM
John Gary M.
Wilmington, NC
Subaru Outback
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2013
not the response you want to hear
when I notified that the AC was still dripping water after allegedly being fixed, the answer was he did not know what to do next.
Val R. B. from The Car Doctor responded on 07/29/2013
Doctor Maxwell , if you would share with me the fix that was made to your vehicles exuberantly productive condensation problem on your wifes Subaru I will be happy to refund to you the sixteen dollars you spent with me . Val

LB
Laurie & Tom B.
Wilmington, NC
BMW 325i
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2013
Mid-diagnosed a/c problem
I took a BMW to the Car Doctor and was told it would require around $1700.00 to repair. Local BMW dealer repaired it for less than $500.00.
Be careful!

SB
Sharon B.
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2012
Very disappointed in their service and workmanship.
Had my volvo xc70 repaired in August cost $989.46. I am sitting in the Volvo dealership now having a repair done. They are telling me that my car is leaking oil into the oil pan. This was a problem that was fixed by the car doctor. Now it is costing me $400 and something dollars to fix the mistake that the car doctor did when they repaired my car. To add to the misery, after the car doctor said my car was finished my husband and I left only to return because the car was leaking oil all over the engine. Than they did not clean the engine as my husband requested and did it their way. Please, please do not take your car to them for repairs. You will be very sorry.

AH
Alan H.
Wilmington, NC
GMC Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2012 Category: Service
Alan said this business left him hanging for a long time and they charged him for a diagnostic that was more than the part and the labor. He would not recommend this business because they left him hanging for three of four hours on what was a simple fix. He was not very happy with the bill or with Chuck.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 08/02/2012
HI Alan Thank you for taking the time to provide me your service experience while at my shop. The Car Doctor does provide a free Check Engine light OBD11,Diagnosis. Chasing electrical Problems takes time and often times the fix can be less than the diagnostic time spent getting the cure.These Diagnostic procedures are not on the house .The time you spent waiting for this repair was not reasonable.I am sorry that you experienced our system at its Least. Should you want to give us another opportunity to serve your automotive needs .Alan, you will be contacted today.Should you feel willing to change your initial one star rating please do so ,we strive for five stars and happy repeat customers Thank you Val The Car Doctor.

JC
J & J C.
Wilmington, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2012
Rip-off Scammers
Talked us into more expensive parts with the promise of a 3yr parts & labor warranty. Then found out their warranty is BS unless we spend yet another $700 on replacing parts that aren't even broken. All this after we told them we were both laid off & are worried about being able to pay for the original repair bill. Our car was broken down in their lot so we didn't have much choice. Unscrupulous treatment of customers so beware!!

LS
Lucia S.
Wilmington, NC
Dodge Caliber
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Wonderful Service!
I wholeheartedly trust and reccomend the Car Doctor. Greg has looked out for me since I first moved here and always keeps the cost as low as he can. Wonderful customer service, and people you can trust!!

SN
Stan N.
Wilmington, NC
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
A good experience.
I was there a little early. They got to work and had me out of there in good time.

JE
Jose E.
North Carolina
Acura 3.2TL
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2018 Category: Service
Jose said the employees took care of him. The electrical was not working on his vehicle after service, he came back and the employees fixed it for him at no charge.
This review was collected via phone interview by Customer Research Inc.

BL
Bill L.
Wilmington, NC
Ram Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Bill said the business did what he asked them to do and the vehicle was ready when he went to pick it up. Greg does a good job.
This review was collected via phone interview by Customer Research Inc.

LT
Liz T.
Wilmington, NC
Ford Flex
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Spoke with Liz's husband. He said the staff are always friendly, honest, and the price is fair.
This review was collected via phone interview by Customer Research Inc.

DB
Dolores B.
Wilmington, NC
GMC Terrain
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Dolores said she had a very nice visit at the business. She said their service was excellent. She has been with them for several years because they are very respectful, and they go out of their way. She said she gets respect, and good repair work there. Dolores said they are the best, and the staff are very nice people to work with.
This review was collected via phone interview by Customer Research Inc.

IT
Ike T.
Wilmington, NC
GMC Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Ike said the service was really good and he likes the way he was treated by the staff. He was satisfied with the work and will continue to do business with Greg.
This review was collected via phone interview by Customer Research Inc.

DS
Dan S.
Wilmington, NC
Honda Element
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Great service
Great, honest service.

AR
Alexis R.
Wilmington, NC
Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018
Made A Believer Out Of Me!!
Got exactly what I needed! Did I say timely and reasonable. Can't ask for more, but got knowledgeable friendly attention included. I like this place. Don't feel like I might be taken advantage of because I'm female.

Trust is huge and The Car Doctor delivers.

YB
Yetta B.
Wilmington, NC
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Yetta said the service was great. The business does good work and they are friendly.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Wilmington, NC
Acura 3.2TL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018
Aptly Named Car Doctor
Greg, who manages the Car Doctor, knows your car well as if it was a person. He gives a good reason for any suggestions he might make. For example, when we dropped the car off for an oil change, we asked they could identify why the car was vibrating at 45 mph. Greg's answer: "We found a nail in your back tire on the driver's side and fixed it. That's probably why the car vibrated. We didn't rotate your tires this time (as they usually do with oil change) because the two front tires are evenly worn but the back tires are newer, so if we moved one up front and moved the front tire on the passenger side to the back, the car would be out of balance. You might want to think about getting a new tire for the back." We did, and had them make the tire they fixed our spare.