Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

973 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5Overall Rating 4.33333/5rating 4.33333
Original
Overall Rating 2.66667/5Overall Rating 2.66667/5rating 2.66667rating 2.66667rating 2.66667
99% Would Recommend
Latest Review 15 days ago

Reviews


HV
Herbert V.
North Carolina
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Herbert said there was a misunderstanding about his visit. The employees called him. They took care of the issue.
This review was collected via phone interview by Customer Research Inc.

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/06/2018 Category: Service
Herbert said he was not happy with any of the transaction. The person he requested to work on his vehicle was not there and someone else serviced his vehicle. That person tried to sell him things he didn't need. He would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 04/11/2018

Mr Herbert The technician you requested to work on your vehiclle called and spoke to you last night inorder to clarify that you are under a misunderstanding of who did repair your trucks oil leak as well as make the reccomendations  on other items to keep mindfull in the near future. Julian( the tech.)told me that you wanted to have the woman who called you inorder to solisit your review in the first place to call you again so that you could offer up a different review based on corrected information .The woman that called you works for a independent company that follows up with our customers after service and we have no idea who she is.The experience here is one of not having the correct information and acting on it before getting answers to your questions.We appreciate the opportunity to service your vehicle in the future . Thank you  Val Boudreau   The Car Doctor


WT
William [Trip] T.
Wilmington, NC
Chrysler Sebring
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2017
AS USUAL!
As always you just can't beat honesty and excellence! And fairly priced.
Not to mention the honesty and the most courteous people that serve us!
Thank you so much Greg And Vall

RE
Ryan E.
Leland, NC
Jeep Wrangler
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/20/2016
Disappointed
300$ oil change. Long story short they had a problem with get the nut lose. Okay the shop has change the oil the past three times. I understand it Could of been from another shop that changed the oil but if it was would they not of noticed it the past three times. Reason stand that if it was a issue before u shoukd of noticed it. I know Val would flip because it effects the Business in negative ways, cost. Hreg was out in a odd position first told me they would cover it then talk to Val and said no. Honestly this time makes me question all the work that done on in the past. I have lose trust in the shop and I have always trusted the shop.

PT
Preston T.
Lincoln Town Car
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/20/2014 Category: Service
Preston said the vehicle came out with some issues it did not have when it went in for service. He returned the vehicle to the facility and they did the best they could do to resolve the issues. He had no issues with the people who work there, just the outcome of his visit. Based on the results of the visit, he would not recommend the facility and is not going to return in the future.
This review was collected via phone interview by Customer Research Inc.

JM
John Gary M.
Wilmington, NC
Subaru Outback
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/23/2013
not the response you want to hear
when I notified that the AC was still dripping water after allegedly being fixed, the answer was he did not know what to do next.
Val R. B. from The Car Doctor responded on 07/29/2013
Doctor Maxwell , if you would share with me the fix that was made to your vehicles exuberantly productive condensation problem on your wifes Subaru I will be happy to refund to you the sixteen dollars you spent with me . Val

LB
Laurie & Tom B.
Wilmington, NC
BMW 325i
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/22/2013
Mid-diagnosed a/c problem
I took a BMW to the Car Doctor and was told it would require around $1700.00 to repair. Local BMW dealer repaired it for less than $500.00.
Be careful!

SB
Sharon B.
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/13/2012
Very disappointed in their service and workmanship.
Had my volvo xc70 repaired in August cost $989.46. I am sitting in the Volvo dealership now having a repair done. They are telling me that my car is leaking oil into the oil pan. This was a problem that was fixed by the car doctor. Now it is costing me $400 and something dollars to fix the mistake that the car doctor did when they repaired my car. To add to the misery, after the car doctor said my car was finished my husband and I left only to return because the car was leaking oil all over the engine. Than they did not clean the engine as my husband requested and did it their way. Please, please do not take your car to them for repairs. You will be very sorry.

AH
Alan H.
Wilmington, NC
GMC Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/28/2012 Category: Service
Alan said this business left him hanging for a long time and they charged him for a diagnostic that was more than the part and the labor. He would not recommend this business because they left him hanging for three of four hours on what was a simple fix. He was not very happy with the bill or with Chuck.
This review was collected via phone interview by Customer Research Inc.
Val R. B. from The Car Doctor responded on 08/02/2012
HI Alan Thank you for taking the time to provide me your service experience while at my shop. The Car Doctor does provide a free Check Engine light OBD11,Diagnosis. Chasing electrical Problems takes time and often times the fix can be less than the diagnostic time spent getting the cure.These Diagnostic procedures are not on the house .The time you spent waiting for this repair was not reasonable.I am sorry that you experienced our system at its Least. Should you want to give us another opportunity to serve your automotive needs .Alan, you will be contacted today.Should you feel willing to change your initial one star rating please do so ,we strive for five stars and happy repeat customers Thank you Val The Car Doctor.

JC
J & J C.
Wilmington, NC
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/05/2012
Rip-off Scammers
Talked us into more expensive parts with the promise of a 3yr parts & labor warranty. Then found out their warranty is BS unless we spend yet another $700 on replacing parts that aren't even broken. All this after we told them we were both laid off & are worried about being able to pay for the original repair bill. Our car was broken down in their lot so we didn't have much choice. Unscrupulous treatment of customers so beware!!

JC
Joseph C.
Wilmington, NC
Buick Rendezvous
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2018 Category: Service
Joseph said the business does great work but is a little expensive.
This review was collected via phone interview by Customer Research Inc.

GR
Geoff R.
Wilmington, NC
Subaru Legacy Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Trust
They keep digging until they find the root of the problem. They will not suggest unnecessary work, they want to keep you safe and provide a fair and honest assessment of your specific situation. I trust them they have proven themselves to me again and again

Verified Customer
Wilmington, NC
Chrysler Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018
State inspection
Truly professional inspection.

BS
Bob S.
Wilmington, NC
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Annual Inspection
Made an appointment for annual safety inspection. I was in and out in 15 minutes.

BO
Brandon O.
Wilmington, NC
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Brandon said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Wilmington, NC
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Robert said the repairs were done in a timely manner. He was also really pleased with the service.
This review was collected via phone interview by Customer Research Inc.

DO
Devin O.
Wilmington, NC
BMW 3 Series
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2018 Category: Service
Devin said the employees were very nice. He had to go back, but he was not charged.
This review was collected via phone interview by Customer Research Inc.

HM
Hank M.
Wilmington, NC
Kia Optima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Linda. She said the staff at this business always give them excellent service, they go above and beyond. They enjoy doing business with them.
This review was collected via phone interview by Customer Research Inc.

DG
David G.
Wilmington, NC
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
David said he has gone there for years.
This review was collected via phone interview by Customer Research Inc.

SW
Shelly W.
Wilmington, NC
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Shelly said she had a great experience. The staff had friendly good service. They were affordable.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Wilmington, NC
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Excellent Care
Greg, Jay and their team of mechanics each live up to their name---the Car Doctor. They treat our fifteen-year-old Acura as if were a hand-crafted luxury Maserati--why our beloved vehicle has lasted so long and is still chomping at the bit to go!