Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

158 Reviews

100% Would Recommend
82% Business Response
Latest Review about 11 hours ago

Reviews


DL
DANIEL L.
Rochester, NY
Volkswagen Golf
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Nothing special
Kinda feel like a second class citizen being a VW person. Whole Audi side is snooty and rude. Very few friendly people there. I come back because I liked my salesman. Tom was pretty cool.

ST
STACY T.
Buffalo, NY
Volkswagen Golf GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Great Service - Thanks!
Thank you for the great service, as always. It's nice to make an appointment and have you ready for me at that time. Thanks for getting my GTI ready for summer roadtrips!
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you so much for bringing your GTI to us!


EB
EMILY B.
Niagara Falls, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/20/2019 Category: Service
Service is always great. Jarret did a very nice job today
120k service was done very well today. My only complaint was that I needed a part for my VW that is a quarter of the price online versus your parts dept.
Kristen G. from Towne Volkswagen responded on 06/21/2019

Thank you for writing this review.  I will send it to our Parts Manager and GM - I would expecat an email shortly.  Thanks again!


KS
KELLY S.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Repair of my Jetta
Great service as always. Nicole who runs the shuttle is wonderful!
Kristen G. from Towne Volkswagen responded on 11/16/2018

Thanks so much for this review! We are so happy you had a good appt with your Jetta and we will make sure Nicole and her manager know you had a good visit, too!


HC
H C.
Forestville, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
TDI repair
Accomplished as promised. Worked with me on other items to get under warranty.
Kristen G. from Towne Volkswagen responded on 08/30/2018

SO glad you are happy!  Enjoy that Jetta- take care!


SC
STEPHEN C.
Depew, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019 Category: Service
Great Service
Was very satisfied with quality of customer service .

CC
CATHERINE C.
Depew, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Painless waiting to have vehicle serviced
A comfortable waiting room, amenities available (coffee, tea, water, snacks). WIFI is available, TV news. And vehicle ready within the time promised at check in. Complete explanation of service performed and a complimentary car wash.

LB
LAURA B.
Fredonia, NY
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
I don't mind taking time out for VW service.
Towne VW is very efficient and friendly!

Verified Customer
Buffalo, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
accommodating and efficient
I needed to request and appointment be moved up because I had an unexpected trip. The service staff fitted me in, were courteous. I appreciated their efforts to help me out.

CH
COLLEEN H.
Alden, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
70k service
Was in and out less than 1 hour. Great job!

ML
MARGARET L.
North Tonawanda, NY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great service
Always super efficient, courteous, done timely, and A+ work.

NS
NEIL S.
Buffalo, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service Service & Staff
Got my car in right after holiday for an overheating problem. They diagnosed the problem and got the problem fixed right away, and I was back on the road!

SS
SUZANNE S.
Getzville, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Everyone is very pleasant!
Husband was only there about 20 minutes. They did what they said and he was done!

DS
DONALD S.
Batavia, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Service with a Smile
Upon entering the service department, I was warmly greeted. The service advisor, Lisa, explained the work that was scheduled and asked if her description was correct, which they were. I was shown to the immaculate customer waiting area and given the introduced to the various comforts provided there (coffee, cold water, and various healthy snacks). My service advisor had to leave prior to my completion of my cars service, which she explained to me and also let me know the other advisor would take care of completing the service. Almost 25 minutes ahead of schedule the advisor brought my work order out to me, letting me know my complimentary washed car was parked adjacent to the door. I settled my account with the friendly business office and departed. The experience was exceptional, well beyond others I have experienced in the last 50 years. Thank you

SP
SUSAN P.
Alden, NY
Volkswagen Jetta SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Always reliable
Towne is a friendly dealership where good service can be counted on.

AD
ANTHONY D.
Buffalo, NY
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Always excellent service.
Didn't have an appointment, TPM went on. Had purchased a used VW TDI , fixed it while I waited. Covered under the VW Certified warranty. Just awesome.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thanks so much for this great review!  Keep loving that Touareg and we look forward to your next visit!


Verified Customer
Bergen, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
unable to go to work!
Brought me in without an appointment, waited a little, and they found the problem of a dead battery. Thank you Towne for taking care of my car. I would have had to rent a vehicle for work. thank you.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you for trusting us with your jetta


Verified Customer
Marilla, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Great service.
Lisa in the service department always provides exemplary customer service.
Kristen G. from Towne Volkswagen responded on 07/09/2019

wow thank you so much for this review!


SA
SAMUEL A.
Williamsville, NY
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Same as Always
Always done quickly, always done correctly. Everything explained, and everybody friendly. Can't ask for anything more.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thanks so much!  We are so thankful you choose us!


ES
EDWARD S.
Eden, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Friendly atmosphere and excellent service
Scheduled an oil change and when I arrived, Lisa Martin discovered that I was one day late for an inspection. She also alerted me that I was due for new brake pads on the front wheels and that the tires needed to be rotated. I am very thankful that she is so thorough in performing her job in the service department of Towne Volkswagen.

Always impressed by the efficiency of the entire staff from my arriving to checking out at the office after service was performed.
Kristen G. from Towne Volkswagen responded on 07/09/2019

We appreciate you so much, Mr. Schmitz!