Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

157 Reviews

100% Would Recommend
82% Business Response
Latest Review about 15 hours ago

Reviews


CC
CATHERINE C.
Depew, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2019 Category: Service
Painless waiting to have vehicle serviced
A comfortable waiting room, amenities available (coffee, tea, water, snacks). WIFI is available, TV news. And vehicle ready within the time promised at check in. Complete explanation of service performed and a complimentary car wash.

LB
LAURA B.
Fredonia, NY
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
I don't mind taking time out for VW service.
Towne VW is very efficient and friendly!

Verified Customer
Buffalo, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
accommodating and efficient
I needed to request and appointment be moved up because I had an unexpected trip. The service staff fitted me in, were courteous. I appreciated their efforts to help me out.

CH
COLLEEN H.
Alden, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
70k service
Was in and out less than 1 hour. Great job!

ML
MARGARET L.
North Tonawanda, NY
Volkswagen Beetle
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Great service
Always super efficient, courteous, done timely, and A+ work.

NS
NEIL S.
Buffalo, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service Service & Staff
Got my car in right after holiday for an overheating problem. They diagnosed the problem and got the problem fixed right away, and I was back on the road!

SS
SUZANNE S.
Getzville, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Everyone is very pleasant!
Husband was only there about 20 minutes. They did what they said and he was done!

DS
DONALD S.
Batavia, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Service with a Smile
Upon entering the service department, I was warmly greeted. The service advisor, Lisa, explained the work that was scheduled and asked if her description was correct, which they were. I was shown to the immaculate customer waiting area and given the introduced to the various comforts provided there (coffee, cold water, and various healthy snacks). My service advisor had to leave prior to my completion of my cars service, which she explained to me and also let me know the other advisor would take care of completing the service. Almost 25 minutes ahead of schedule the advisor brought my work order out to me, letting me know my complimentary washed car was parked adjacent to the door. I settled my account with the friendly business office and departed. The experience was exceptional, well beyond others I have experienced in the last 50 years. Thank you

SP
SUSAN P.
Alden, NY
Volkswagen Jetta SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Always reliable
Towne is a friendly dealership where good service can be counted on.

DL
DANIEL L.
Rochester, NY
Volkswagen Golf
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/09/2019 Category: Service
Nothing special
Kinda feel like a second class citizen being a VW person. Whole Audi side is snooty and rude. Very few friendly people there. I come back because I liked my salesman. Tom was pretty cool.

AD
ANTHONY D.
Buffalo, NY
Volkswagen Touareg
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Always excellent service.
Didn't have an appointment, TPM went on. Had purchased a used VW TDI , fixed it while I waited. Covered under the VW Certified warranty. Just awesome.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thanks so much for this great review!  Keep loving that Touareg and we look forward to your next visit!


Verified Customer
Bergen, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
unable to go to work!
Brought me in without an appointment, waited a little, and they found the problem of a dead battery. Thank you Towne for taking care of my car. I would have had to rent a vehicle for work. thank you.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you for trusting us with your jetta


ST
STACY T.
Buffalo, NY
Volkswagen Golf GTI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
Great Service - Thanks!
Thank you for the great service, as always. It's nice to make an appointment and have you ready for me at that time. Thanks for getting my GTI ready for summer roadtrips!
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you so much for bringing your GTI to us!


Verified Customer
Marilla, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Great service.
Lisa in the service department always provides exemplary customer service.
Kristen G. from Towne Volkswagen responded on 07/09/2019

wow thank you so much for this review!


SA
SAMUEL A.
Williamsville, NY
Volkswagen Golf GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Same as Always
Always done quickly, always done correctly. Everything explained, and everybody friendly. Can't ask for anything more.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thanks so much!  We are so thankful you choose us!


ES
EDWARD S.
Eden, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Friendly atmosphere and excellent service
Scheduled an oil change and when I arrived, Lisa Martin discovered that I was one day late for an inspection. She also alerted me that I was due for new brake pads on the front wheels and that the tires needed to be rotated. I am very thankful that she is so thorough in performing her job in the service department of Towne Volkswagen.

Always impressed by the efficiency of the entire staff from my arriving to checking out at the office after service was performed.
Kristen G. from Towne Volkswagen responded on 07/09/2019

We appreciate you so much, Mr. Schmitz!


CC
CHI C.
New York, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Excellent as always!!
Lisa is the BEST!! We always have a great experience at Towne VW and our favorite person there is Lisa! She is thorough and always has a smile and warm greeting. Thank you for the great service!!
Kristen G. from Towne Volkswagen responded on 07/09/2019

Wow thank you!  What a great review!


LH
LAURIE H.
Lancaster, NY
Volkswagen Beetle Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Great experience!
I had a great experience with Towne Volkswagen. Lisa did an amazing job making sure my car and I was taken care of during the process of figuring out what was wrong with my vehicle. She and the rest of the staff were kind and considerate during the process and I could not have asked for more! Thank you, Lisa and the rest of Towne Volkswagen!
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you and keep loving that beetle!


CG
CHARLES G.
Cheektowaga, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Prompt and courteous service
My first scheduled maintenance at Towne VW was completed ahead of the estimated time including a complimentary car wash. The service manager and cashier were friendly and professional. A very satisfying experience overall.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you so much! 


JD
JOSHUA D.
Sanborn, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Excellence
Friendly staff, excellent service, willing to go above and beyond to make you feel appreciated as a customer. Highly recommend.
Kristen G. from Towne Volkswagen responded on 07/09/2019

Thank you so much!