Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

128 Reviews

100% Would Recommend
82% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Niagara Falls, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Recall service
Prompt,efficient and professional.
Exceptional service!

CR
CHERYL R.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
inspection visit for my Wolfsburg "09
Came in today for an inspection and oil change. In and out within hour and a half. Lisa Martin continues to have her team complete all components of what was needed to reassure me that my Wolfsburg 2009 was in good shape for summer trips and continued joy of driving it. Very professional, objective, thorough, and courteous manner of Ms. Martin and her team. Of course, much appreciate the final courtesy wash also!! Thank you Lisa and service team for all you do to keep me and my wonderful Wolfsburg rolling safely. Much appreciated. That is biggest reason I keep coming back for repair work rather than stay closer to my home at a local garage. I trust the work that is done here and if problems still exist I trust that Towne will make good to get to the bottom and fix the problem. Thank you, and blessings of an enjoyable summer season to you all!

BP
BRIAN P.
Williamsville, NY
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Excellent customer service
Tire mounting, alignment, NYS inspection and diagnostics for TPMS & 1-touch windows, and assessment of rust on fender for possible corrosion warranty claim. The wait time was longer than expected however the staff was very apologetic and accommodating. Their attention to detail continues to impress me (explaining the invoice, checkout efficiency, car parked ready to go).

JG
JAMES G.
Buffalo, NY
Volkswagen KARM
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
In and out - who doesn't like prompt?
Dropped in for NYS inspection, learned some things about newer Audis while my car was serviced. Pleasant showroom and service personnel.

PS
PATRICIA S.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great service!
Treated with such courtesy and graciousness
that you’d think I was driving an
expensive car. Mine is a cute but modest car.
The complimentary car wash and snacks available made the short wait very worthwhile.
The service charges were also very
reasonable-no over pricing.
Am quite pleased with their service.

RA
ROBERT A.
Lancaster, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great Service
Lisa did a great job under pressure. Super customer service. :)

NC
Noreen C.
Niagara Falls, NY
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
my experience buying vw
had great experience! i came in to purchase a used Audi.

With your great help form Kristen Guerin and Mark I have a VW. Which I love. thank you for a great day.

JD
JESSICA D.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Incredibly Convenient!
I had taken my car for a 40K mile service, oil change and NYS Inspection and everything was SO EASY. I work from 8-6 most days so it’s always difficult to find services that have extended hours for pickup. Convenience is key. Dropping off my car the night before with a simple key drop box worked out great. The best part was the chat/messenger system they used to communicate with me. You receive a text that links to the online chat and you can easily communicate with the service rep if they have any quick questions throughout the service or any updates about prices to get quick approvals. The person I worked with was, Lisa M. and she was so professional and incredibly kind. Oh and they also washed my car and cleaned a bit of the interior as well! I would recommend Towne VW to anyone.

GC
GAIL C.
East Amherst, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018
Awesome!
Friendly, fast and great service.

GR
GERALDINE R.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2018
Who's the customer?
DIsappointed for the following reasons: You placed communications with insurance company ahead of me. Expected a call when damage was reviewed and before work began so that I could discuss additional touch-up on my dime. Received no communication until shortly before closing on Friday when I was told the car was ready for pickup. You left the strong impression that the insurance company was the customer and not me. I'm the one who was responsible for bringing this work to you, not Travellers! Otherwise, the repairs were done well. Would only recommend to a friend if he/she was able to set some ground rules first, which is often not feasible when car is towed for repair.

Verified Customer
Kenmore, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2018
Thank you!
The staff is ALWAYS very professional and kind. I feel comfortable, well informed and satisfied when I leave. I know my car will run well and keep me safe. I was worried with the business changing names that Schmidt's would loose these qualities. I am so happy that it hasnt.

Verified Customer
East Aurora, NY
Volkswagen Passat Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018
Great service
Great service- especially when compared to Autohaus in Orchard Park. Thanks.

EK
EDWARD K.
Amherst, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Oil change
Great job

JC
JOAN C.
Buffalo, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018
Service was excellent! I arrived before you opened and was sitting in my car. Lisa waved me in and began my appointment so I didn't have to wait. She was friendly, professional and took care of my needs.
My car was serviced and washed quickly. Lisa texted me and I picked up my car. No waiting and no stress. I'm a school social worker and I deal with stress all day. Lisa made my visit a positive, pleasant experience. Thank you!

PM
PATRICIA M.
Buffalo, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great Service Experience
I had a wonderful experience getting my car serviced this am. Everyone was friendly. 10K service and inspection was fast (under 2 hours).
Nice perk was the courtesy car wash...it was great leaving with a shiny clean car! Thank you.

ES
EDWARD S.
Eden, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Friendly atmosphere and excellent service
All departments work efficiently and effectively. From the initial appointment to the payment at the office window, the customer is made to feel important. The quality of work on my many vehicles over the years has been A-1.

MR
MATTHEW R.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018
Great!
Quick, honest, reliable.

LN
LAURIE N.
Clarence, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Great customer service
Always treated with respect and appreciation when I go there.

JB
JOHN B.
Webster, NY
Volkswagen Beetle Convertible
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018
The people who work there. Lisa Martin. The best
Beyond outstanding service. Pls open a dealership in Rochester

KW
KATRINA W.
Hamburg, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018
Great Experience!
I had my Jetta in for the manufacture maintenance service at Towne Volkswagen. At pickup I was instantly greeted with a warm welcome by Lisa. She was very personal and professional. She took the time to explain everything that was performed on my Jetta. And went through recommendation. Thank you for the great experience at Towne Volkswagen.