Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

128 Reviews

100% Would Recommend
82% Business Response
Latest Review 4 days ago

Reviews


KS
KELLY S.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2018 Category: Service
Repair of my Jetta
Great service as always. Nicole who runs the shuttle is wonderful!
Kristen G. from Towne Volkswagen responded on 11/16/2018

Thanks so much for this review! We are so happy you had a good appt with your Jetta and we will make sure Nicole and her manager know you had a good visit, too!


HC
H C.
Forestville, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/29/2018 Category: Service
TDI repair
Accomplished as promised. Worked with me on other items to get under warranty.
Kristen G. from Towne Volkswagen responded on 08/30/2018

SO glad you are happy!  Enjoy that Jetta- take care!


GR
GERALDINE R.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/22/2018
Who's the customer?
DIsappointed for the following reasons: You placed communications with insurance company ahead of me. Expected a call when damage was reviewed and before work began so that I could discuss additional touch-up on my dime. Received no communication until shortly before closing on Friday when I was told the car was ready for pickup. You left the strong impression that the insurance company was the customer and not me. I'm the one who was responsible for bringing this work to you, not Travellers! Otherwise, the repairs were done well. Would only recommend to a friend if he/she was able to set some ground rules first, which is often not feasible when car is towed for repair.

JB
JOHN B.
Webster, NY
Volkswagen Beetle Convertible
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/16/2018
The people who work there. Lisa Martin. The best
Beyond outstanding service. Pls open a dealership in Rochester

Verified Customer
Niagara Falls, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Recall service
Prompt,efficient and professional.
Exceptional service!

CR
CHERYL R.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
inspection visit for my Wolfsburg "09
Came in today for an inspection and oil change. In and out within hour and a half. Lisa Martin continues to have her team complete all components of what was needed to reassure me that my Wolfsburg 2009 was in good shape for summer trips and continued joy of driving it. Very professional, objective, thorough, and courteous manner of Ms. Martin and her team. Of course, much appreciate the final courtesy wash also!! Thank you Lisa and service team for all you do to keep me and my wonderful Wolfsburg rolling safely. Much appreciated. That is biggest reason I keep coming back for repair work rather than stay closer to my home at a local garage. I trust the work that is done here and if problems still exist I trust that Towne will make good to get to the bottom and fix the problem. Thank you, and blessings of an enjoyable summer season to you all!

BP
BRIAN P.
Williamsville, NY
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Excellent customer service
Tire mounting, alignment, NYS inspection and diagnostics for TPMS & 1-touch windows, and assessment of rust on fender for possible corrosion warranty claim. The wait time was longer than expected however the staff was very apologetic and accommodating. Their attention to detail continues to impress me (explaining the invoice, checkout efficiency, car parked ready to go).

JG
JAMES G.
Buffalo, NY
Volkswagen KARM
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
In and out - who doesn't like prompt?
Dropped in for NYS inspection, learned some things about newer Audis while my car was serviced. Pleasant showroom and service personnel.

PS
PATRICIA S.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Great service!
Treated with such courtesy and graciousness
that you’d think I was driving an
expensive car. Mine is a cute but modest car.
The complimentary car wash and snacks available made the short wait very worthwhile.
The service charges were also very
reasonable-no over pricing.
Am quite pleased with their service.

RA
ROBERT A.
Lancaster, NY
Volkswagen Golf
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great Service
Lisa did a great job under pressure. Super customer service. :)

Verified Customer
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Da best
Best people, best treatment, best pricing!
Kristen G. from Towne Volkswagen responded on 05/21/2019

Thank you!


DA
DARRYL A.
Depew, NY
Volkswagen GTI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
FIRST-RATE DEALERSHIP
Everyone is competent, friendly and professional. The work is done correctly the first time. Can hardly ask for more.
Kristen G. from Towne Volkswagen responded on 05/20/2019

Thank you so much for this review!  We appreciate you bringing your GTI here!  See you again!


RR
RAMKI R.
Clarence Center, NY
Volkswagen CC
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Volkswagen service - satisfied
My son took our CC in for inspection and some service. He was very pleased with the staff's courteousness, and professionalism. While we have been servicing our Q5 with Towne Volkswagen for some time now, we switched servicing our CC from another dealership to yours on Monday. I have never received this kind of feedback from my son on his visits to the other dealership. My experience with your dealership has also been excellent over the past year. .
Kristen G. from Towne Volkswagen responded on 05/20/2019

Wow!  What a nice review!  We are thankful you decided to give us a try and look forward to you coming back!  Thanks so much!


BR
BRAD R.
Corfu, NY
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Friendly
Friendly on time greeting from service staff. Recall service was done promptly and within the time frame stated.
Kristen G. from Towne Volkswagen responded on 05/15/2019

Thank you so much! See you again!


LF
LEROY F.
Buffalo, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
The service
Lisa really took care of all my concern. Beyond expectations in helping me with my car
Kristen G. from Towne Volkswagen responded on 05/11/2019

Thank you so muchf ro this review! I'll make sure Lisa and her team know you are so happy about your visit! Keep enjoying that Tiguan!


KZ
KRISTEN Z.
Grand Island, NY
Volkswagen Atlas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
My Atkas
Took care of me promptly. Fixed right the first time.
Kristen G. from Towne Volkswagen responded on 04/27/2019

Thanks so much!  Take care!


Verified Customer
Akron, NY
Volkswagen Golf SportWagen
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2019 Category: Service
Always Great Service
The dealership always treats me in a friendly and professional manner and makes sure I am satisfied with the work performed.
Kristen G. from Towne Volkswagen responded on 04/24/2019

Thank you so much!


CG
CHRIS G.
Buffalo, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Friendly, fast, great service.
Jarrett was very friendly, informative, and made this process go very smoothly. Excellent service, thank you.
Kristen G. from Towne Volkswagen responded on 04/20/2019

Thanks for this great review!  I will make sure Jarrett knows how happy you were with your Jetta service!


Verified Customer
Clarence Center, NY
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Excellent customer service
Towne VW provided excellent customer service and addresses the issues with the vehicle in a timely and efficient manner
Kristen G. from Towne Volkswagen responded on 04/20/2019

Thank you for your business!  


GC
GAIL C.
East Amherst, NY
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
Great Service
Very accommodating, excellent service, nice and friendly employees.
Kristen G. from Towne Volkswagen responded on 04/20/2019

Thank you so much!  Keep enjoying that Tiguan!