Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

703 Reviews

99% Would Recommend
Latest Review 4 days ago

Reviews


LH
Louis H.
Manchester, NH
Ford Fusion
Verified
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08/16/2018 Category: Service
Louis said all was good at this business. He recommends them.
This review was collected via phone interview by Customer Research Inc.

DB
Donna B.
Newbury, NH
Lexus RX 350
Verified
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08/15/2018
Special people
Create a good experience that puts the word “ mechanic”back in service to mean service to be trusted

DS
Doris S.
Manchester, NH
Hyundai Accent
Verified
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08/14/2018 Category: Service
Doris said they are always very honest and they get the work done.
This review was collected via phone interview by Customer Research Inc.

EB
Eleanor B.
Manchester, NH
Subaru Forester (Natl)
Verified
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08/09/2018 Category: Service
Eleanor said the staff is fantastic.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Hooksett, NH
Toyota Highlander
Verified
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07/28/2018
3 For 3 Bob and Son's Have Done It Again!
Once again Ian and his staff at Bob and Son's have outdone themselves! Outstanding customer service from the moment I walked in the door to the complete explanation of what services were performed and what services I will need in the future. This is the third consecutive Friday in which I had one of my vehicles serviced for oil changes and inspection stickers. From the warm greeting, the digital report of services performed and the courtesy vehicles which was provided so I could continue on with my work day, another Home Run at Bob and Son's. If you looking to support local business owners and receive top quality service in return, look no further than Bob and Son's.
Dicky Caplette

KH
Keesha H.
Manchester, NH
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Keesha said they are personable and professional.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Hooksett, NH
Chevrolet Equinox
Verified
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07/25/2018
The staff is very professional, thorough and make the whole experience is very comfortable.
From scheduling the appointment to having the work completed on time my experience with Bob and Son's is always A+! Ian and his staff do a great job of explain everything that is happening with my vehicle and I always leave knowing the care about my car as much as I do.

RS
Ray S.
Manchester, NH
Chrysler Sebring
Verified
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07/12/2018 Category: Service
Ray said the staff at this business are dependable, honest and he can trust that his vehicle will be repaired correctly.
This review was collected via phone interview by Customer Research Inc.

FT
Fran T.
Manchester, NH
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Fran said the employees were thorough and courteous. She will continue using this business.
This review was collected via phone interview by Customer Research Inc.

JC
Joe C.
Jacksonville, FL
GMC Savana Cutaway
Verified
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07/10/2018
Pre-purchase inspection
I had a pre-purchase inspection report done on a 2003 GMC Savana awd van that was supposedly reconditioned by a local used car dealership. Based on the advertised condition of of van and the final inspection report, you would think we were talking about two different vehicles.
The report showed that the A/C did not work. The transmission pan leaked, the fluid needed to be changed. The power steering leaked. The serpentine belt was on it last leg, the axle boot on the front axle was split and leaking. The rear bolts on the exhaust manifold were broken. The rear brakes were rusted and rotten. These are just some of the things they found wrong, there is more. Heck, even the oil was black but ad said it had an oil and filter change. Moral of the story is, if you are buying a used vehicle, pay the $99.95 at Bob's and Sons or somewhere else and get it checked out. NEVER trust an ad on Craigslist or a salesman.

AG
Andre G.
Auburn, NH
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
Andre said the final cost was more expensive that the estimate, and it seemed a bit overpriced to him.
This review was collected via phone interview by Customer Research Inc.

DB
Debra B.
Goffstown, NH
Pontiac Grand Am
Verified
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07/06/2018 Category: Service
Debra said she likes them and trusts them.
This review was collected via phone interview by Customer Research Inc.

SL
Simonne L.
Manchester, NH
Saturn Aura
Verified
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06/29/2018 Category: Service
Simonne said she has been going to this business for years, and has always been satisfied. They gave her a ride home and back to the business.
This review was collected via phone interview by Customer Research Inc.

LD
Lorraine D.
Manchester, NH
Buick Verano
Verified
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06/22/2018 Category: Service
Lorraine said the staff did a great job with her vehicle. They keep it going, and she's had no problem with it.
This review was collected via phone interview by Customer Research Inc.

BB
Bob B.
Manchester, NH
Honda CR-V
Verified
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06/12/2018 Category: Service
Spoke with Georgette. She said every time they go the business, the staff do a good job.
This review was collected via phone interview by Customer Research Inc.

LS
Les S.
Bedford, NH
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Les said the staff do what he asks them to do. They keep him informed, and give him options.
This review was collected via phone interview by Customer Research Inc.

CH
Curt H.
Manchester, NH
Honda CR-V
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Curt said the staff are marvelously responsive. The service could be less expensive.
This review was collected via phone interview by Customer Research Inc.

AG
Anita G.
Manchester, NH
Buick Lucerne
Verified
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05/23/2018 Category: Service
Anita said that she trusts the staff and she goes there all the time.
This review was collected via phone interview by Customer Research Inc.

DV
Don V.
Manchester, NH
Buick LeSabre
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018
customer review
As usual the staff is very professional and service done well. The only thing a little different this time would be not getting the loaner car. It's very difficult for me to leave early from work. it's the busiest time of the day.

BG
Bob G.
Bedford, NH
Pontiac Solstice
Verified
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05/10/2018
State Inspection
I have complete trust in the skills of the Mechanics at Bob and Sons.

Displaying 1 Review