Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

690 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


KK
Kathleen K.
Manchester, NH
Lincoln MKZ
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/29/2017
Personal service
Local family run business, Care for the car is taken seriously for you the customer!
Ron P. from Bob and Sons Automotive Inc responded on 12/02/2017

I think you made a mistake on the 1 star, would you like to rescore?


GP
Greg P.
Manchester, NH
Chevrolet Tracker
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2017
Attempted GRAND THEFT!
Ron (the owner) quoted me $1050 (4 hours labor plus over $500 for parts) to change the alternator and battery in my '04 Chevy Tracker, stating they were "notorious" for being difficult to work on, and that they'd spent an hour diagnosing the problem and "researching" the vehicles TSB's. I already had given them the diagnosis, and it takes less than 15 minutes to pull up ALL the TSB's issued for the vehicle. Ron tried to tell me there was a lot of rust, and it was doubtful they could do the job in the "book time". They also wanted to charge me almost 50% more for the parts than I would pay for them at ANY auto parts store. I declined and did it myself after work, in my drive way, in the dark and cold with just a work light and hand tools, in 2 hours flat. Total cost? $316.00. Bob & Sons Automotive is a RIP OFF!!! Go somewhere else to have your vehicles serviced if you cannot do the work yourself.
Ron P. from Bob and Sons Automotive Inc responded on 10/18/2017

Hi Greg, We always respect a customers decision to save money and do the work themselves. After reviewing my service advisors' estimate and applying discounts we re-texted our estimate to do the repair at $812.93. You declined. I'm sorry we were not able to offer anything lower. Truly, Ron Poirier Owner, Bob & Sons Automotive


JF
John F.
Manchester, NH
Ford Five Hundred
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Overall Rating 1/5rating 1rating 1rating 1rating 1
09/07/2017
Not happy
Way to over priced they wanted to charge me 2100 for it to pass inspection when I found all the parts for 600 with more parts then they said I needed. which there's no way it's cost 1500 in labor it's actually more then that because they were only going to change my rear breaks and rotors and I'm getting front and rear and they also were going to only fix my front driver side ball joint and I'm getting both front replacements. I understand they need to get paid for there time but that is highway robbery and I will definitely not be going back or recommending them to anyone

JR
Joanne R.
Manchester, NH
Nissan Versa
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Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2017
Pricing too high
Would be nice to know coat of looking at vehicle before getting blown away by extremely high cost for an estimate!

BG
Bob G.
Bedford, NH
Pontiac Bonneville
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Overall Rating 1/5rating 1rating 1rating 1rating 1
02/13/2015
Inspection and Brakes
Ian did a nice front brake job. The brakes are quiet and smooth.

CG
Chris G.
Manchester, NH
Volkswagen Jetta
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/27/2013
Not so good!
I find that services are forced on you with many attempts to have the unnecessary things done. I find that Marc talks down to women and there is no respect. When I said no to a service for our car that was not necessary and we were trading the car in for a new one...he then called my husband and asked to preform the same unnecessary service. There is a lack of trust with this company. They do have the best mechanic...Ed Lavallee! Too bad the rest of the staff is untrustworthy.
Ron P. from Bob and Sons Automotive Inc responded on 05/13/2013
Unfortunately a mis-dialed cell phone number escalated into a very bad situation. We are truly sorry for the bad experience and have contacted Chris & tried to make the situation correct. Sincerest apologies. Ron P Bob & Sons Automotive

MH
Michael H.
Manchester, NH
GMC Envoy XL
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2013 Category: Service
Michael said he feels very disappointed in this business and feels like they messed up his vehicle by removing a bolt from the brake. He said the day after his vehicle was returned to him, it was driving differently and he was told that a bolt from the brake was removed. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Ron P. from Bob and Sons Automotive Inc responded on 04/29/2013
Spoke w/ Mike on 4/29 and reminded him we ONLY installed 2 used tires to rear of vehicle to correct blown driver side tire. No other services were performed & brakes were not touched. Missing bolt is from fall 2012 brake job by other shop.

JR
Johnathan R.
Aragon, GA
Honda CR-V
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2017
high prices
I was able to get the same tires offered at another repair shop for $200 less for the final out the door price

AK
Allyson K.
Manchester, NH
Mazda CX-7
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/02/2015
Way Over Charging
While they did manage to squeeze me in at a very busy time which I appreciate greatly. They wanted to charge me a little over $1,300 for brakes, oil change, air filter and a couple of other things on my 2009 Mazda CX-7. The full brakes - front and rear w/pads and rotors they wanted $1,000. I went elsewhere and to do my full brakes is $614. I was also charged $91 for an hour of labor to look over my car and give me the outrageous estimate. Then they gave me brake fluid after I said that I was not going to get the work done there and charged me $13 more. While I appreciate the thought, I didn't ask for it and I should have been asked before they added more cost to my ridiculous estimate bill. I understand that they don't say free estimates on their site but $91 is excessive labor cost.

DF
David F.
Goffstown, NH
Toyota Camry
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/07/2013
Disapointed
Dear Ron, Last week I took our Camry for an oil change to your shop. I have been bringing our vehicles to your shop now for almost 2 years. I was told that I would need a new battery. I agreed to the cost of the battery. I was not told about an installation cost of almost $60! I did not say anything but decided to check around at other shops. I found that not only was the cost high but the folks I checked with all said that for a regular customer you just would not charge someone that cost. I came to your shop following Ed Lavallee. He has not worked on my vehicles for quite sometime. I have always tried to be loyal to whoever does work on our vehicles. I do not feel that I was treated fairly and will not be returning in the future. David French
Ron P. from Bob and Sons Automotive Inc responded on 05/15/2013
Discussed customers' valid concerns & issued a refund for the installation charge. Service advisor was on vacation & technician was filling in for him & used book time to calculate.

EB
Elissa B.
Manchester, NH
Kia Rio
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/24/2016
Car inspection
I went to bobs for an inspection- I had set it up for 1230 and specifiacslly asked not to have car put into the system. I was told it was 40 dollars. They say it arrived bins thought I was hours late because somewhere 1230 turned to 730- when I got the car I was told no one told him not to input the info--
Nothing to make me not go there. But still frustrated. Only other thing was being told after I paid inspection there was another cost to check again- no one said this to me when I asked all my questions- I honestly may have gone somewhere else if I knew that Overall not bad- but not great either

PB
Patrick B.
New Boston, NH
Ford Pickup
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2016 Category: Service
Patrick said he was told the problem was with his starter. They took it out and replaced it with a rebuilt one and the vehicle still would not work. They opened up the hood and discovered a wire was unplugged. They took back their starter and put back his own and still had to pay them $100 an hour for his vehicle being there and ended up paying them $470 for something they diagnosed incorrectly. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Ron P. from Bob and Sons Automotive Inc responded on 02/25/2016

Patrick,
Thank you for your recent visit to Bob & Sons Automotive and thoughtful review. I appreciate your concerns and would like the opportunity to adjust your repair bill to reflect those concerns. Coul you call me some time today after 10:30 AM to discuss? My personal cell is: 603.620.7795. Thank you, Ron


HO
Herb O.
Manchester, NH
Subaru Outback
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/19/2016
BLOWN ESTIMATE Ball joint replacement on 2002 Subaru Outback VDC
Conditional recommendation:
I would only recommend Bob & Sons to someone whose car was (a) less than 10 years or 100k miles (b) and no one else has done any major repairs unless it is known these repairs were performed to OEM specification. I would also caution my friend that if major difficulties are encountered during a repair the estimate is no longer valid and that the repair may cost significantly more than the initial estimate.
You must also be available for Bob & Sons to call you should this occur!

The Good Stuff first:

Bob & Sons is very clean and appears to be very well-run.
The service adviser/writer is well-mannered and is very knowledgeable.

Bob & Sons exhibits an overall high degree of professionalism.
Service can be prompt - better than the dealership service departments.

Bob & Sons appear to have a goal of beating
the dealership service departments
in the Customer Satisfaction Index (CSI) department
by actually providing good service instead of
just making the car owner think (s)he got good service.

The Mitchell One system Bob & Sons use is great for keeping computer and
smartphone-literate car owners up-to-date on where their vehicle is at.

Not-so-good stuff:
Bob & Sons repair
estimates are extremely "soft".
It was not made clear to me that they are a
"clock rate" shop where labor is billed by the
actual time their personnel use to repair a
vehicle entrusted to them.

Neither was their hourly rate of about $100
per hour made clear to me either.
Ron P. from Bob and Sons Automotive Inc responded on 01/20/2016

Thank you Herb for your review of your visit to Bob & Sons Automotive with your 02 Subaru. We work very hard to provide excellent service and am sorry that the cost exceeded the estimate. The rusted/broken bolt on the ball joint required extra time. We are taking steps to clarify our "clock rate" discussion better to clients. Thanks for your input and good health. Ron

Ron P. from Bob and Sons Automotive Inc responded on 02/03/2016

Hello Herb,
We appreciate your well written review. We would like to help you with the upcoming tire purchase. Please contact me to discuss further, Ron


DW
Donna W.
Cadillac Eldorado
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/01/2014 Category: Service
Donna said she likes going to this business but it was complicated and there were a lot of things wrong with her vehicle.
This review was collected via phone interview by Customer Research Inc.

SC
Susan C.
Sunapee, NH
Honda CR-V
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2013 Category: Service
Spoke with Bob. He said even though he had a scheduled appointment, he had to wait an hour and a half. The business said they were busy. He will not recommend for this reason.
This review was collected via phone interview by Customer Research Inc.
Ron P. from Bob and Sons Automotive Inc responded on 06/25/2013
Thank you Bob for your response. We are very sorry that your visit went longer than expected. Unfortunately we cannot predict the exact time every vehicle will require and sometimes things will back up. We are sorry for the inconvenience. Good luck in school.

CH
Curt H.
Manchester, NH
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/07/2018 Category: Service
Curt said the staff are marvelously responsive. The service could be less expensive.
This review was collected via phone interview by Customer Research Inc.

PC
Patrica C.
Manchester, NH
Acura MDX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018
Very honest
Upfront, honest , caring definitely describes everyone that works here
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Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 06/01/2018

Patricia,

Thank you for the kind words about our business. Have a great day.

Ian Poirier
Marketing Director
603-623-9295

DV
Don V.
Manchester, NH
Buick LeSabre
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/22/2018
customer review
As usual the staff is very professional and service done well. The only thing a little different this time would be not getting the loaner car. It's very difficult for me to leave early from work. it's the busiest time of the day.

SH
Scott H.
Manchester, NH
Nissan Altima
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018
Friendly and Knowledgable Business !
Very much an informative, service driven business, I can see why people would come back for their car needs.. Appreciate the timely callbacks and the knowledge provided by Robert . A plus , we know our cars are being expertly looked at .Thank you !

DB
Dominic B.
Bedford, NH
Lincoln MKZ
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017
Latest appointment
A suggested service for my vehicle which I approved appears to have been overlooked? I reviewed my invoice after I left the shop and don’t see the service listed? Unless it’s coded differently on the invoice, then I would appreciate someone pointing it out to me.

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