Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

730 Reviews

98% Would Recommend
Latest Review 19 days ago

Reviews


Verified Customer
Manchester, NH
Pontiac Grand Prix
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/16/2018
Way Over Priced
This mechanic shop is way over priced and they will charge you double for parts. I found the parts my vehicle needed for half of what they charged and when I asked why the parts were so much, they told me because it’s hard to find the parts for my vehicle even though I had no problems. I won’t be bringing my vehicle back here after how much it cost me for a simple job.
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/22/2018

Daniel, thank you for your feeback.  We are sorry to hear you were not fully satisfied with your recent visit. We would be happy to discuss our parts pricing.  Please feel free to reach out to us. Thank you.

Ian Poirier
Marketing Director
603-623-9295

GP
Greg P.
Manchester, NH
Chevrolet Tracker
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/18/2017
Attempted GRAND THEFT!
Ron (the owner) quoted me $1050 (4 hours labor plus over $500 for parts) to change the alternator and battery in my '04 Chevy Tracker, stating they were "notorious" for being difficult to work on, and that they'd spent an hour diagnosing the problem and "researching" the vehicles TSB's. I already had given them the diagnosis, and it takes less than 15 minutes to pull up ALL the TSB's issued for the vehicle. Ron tried to tell me there was a lot of rust, and it was doubtful they could do the job in the "book time". They also wanted to charge me almost 50% more for the parts than I would pay for them at ANY auto parts store. I declined and did it myself after work, in my drive way, in the dark and cold with just a work light and hand tools, in 2 hours flat. Total cost? $316.00. Bob & Sons Automotive is a RIP OFF!!! Go somewhere else to have your vehicles serviced if you cannot do the work yourself.
Ron P. from Bob and Sons Automotive Inc responded on 10/18/2017

Hi Greg, We always respect a customers decision to save money and do the work themselves. After reviewing my service advisors' estimate and applying discounts we re-texted our estimate to do the repair at $812.93. You declined. I'm sorry we were not able to offer anything lower. Truly, Ron Poirier Owner, Bob & Sons Automotive


JF
John F.
Manchester, NH
Ford Five Hundred
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/07/2017
Not happy
Way to over priced they wanted to charge me 2100 for it to pass inspection when I found all the parts for 600 with more parts then they said I needed. which there's no way it's cost 1500 in labor it's actually more then that because they were only going to change my rear breaks and rotors and I'm getting front and rear and they also were going to only fix my front driver side ball joint and I'm getting both front replacements. I understand they need to get paid for there time but that is highway robbery and I will definitely not be going back or recommending them to anyone

JR
Joanne R.
Manchester, NH
Nissan Versa
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/05/2017
Pricing too high
Would be nice to know coat of looking at vehicle before getting blown away by extremely high cost for an estimate!

JR
Johnathan R.
Aragon, GA
Honda CR-V
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/01/2017
high prices
I was able to get the same tires offered at another repair shop for $200 less for the final out the door price

PB
Patrick B.
New Boston, NH
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/20/2016 Category: Service
Patrick said he was told the problem was with his starter. They took it out and replaced it with a rebuilt one and the vehicle still would not work. They opened up the hood and discovered a wire was unplugged. They took back their starter and put back his own and still had to pay them $100 an hour for his vehicle being there and ended up paying them $470 for something they diagnosed incorrectly. He is not recommending them for this reason.
This review was collected via phone interview by Customer Research Inc.
Ron P. from Bob and Sons Automotive Inc responded on 02/25/2016

Patrick,
Thank you for your recent visit to Bob & Sons Automotive and thoughtful review. I appreciate your concerns and would like the opportunity to adjust your repair bill to reflect those concerns. Coul you call me some time today after 10:30 AM to discuss? My personal cell is: 603.620.7795. Thank you, Ron


AK
Allyson K.
Manchester, NH
Mazda CX-7
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/02/2015
Way Over Charging
While they did manage to squeeze me in at a very busy time which I appreciate greatly. They wanted to charge me a little over $1,300 for brakes, oil change, air filter and a couple of other things on my 2009 Mazda CX-7. The full brakes - front and rear w/pads and rotors they wanted $1,000. I went elsewhere and to do my full brakes is $614. I was also charged $91 for an hour of labor to look over my car and give me the outrageous estimate. Then they gave me brake fluid after I said that I was not going to get the work done there and charged me $13 more. While I appreciate the thought, I didn't ask for it and I should have been asked before they added more cost to my ridiculous estimate bill. I understand that they don't say free estimates on their site but $91 is excessive labor cost.

SC
Susan C.
Sunapee, NH
Honda CR-V
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/22/2013 Category: Service
Spoke with Bob. He said even though he had a scheduled appointment, he had to wait an hour and a half. The business said they were busy. He will not recommend for this reason.
This review was collected via phone interview by Customer Research Inc.
Ron P. from Bob and Sons Automotive Inc responded on 06/25/2013
Thank you Bob for your response. We are very sorry that your visit went longer than expected. Unfortunately we cannot predict the exact time every vehicle will require and sometimes things will back up. We are sorry for the inconvenience. Good luck in school.

DF
David F.
Goffstown, NH
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/07/2013
Disapointed
Dear Ron, Last week I took our Camry for an oil change to your shop. I have been bringing our vehicles to your shop now for almost 2 years. I was told that I would need a new battery. I agreed to the cost of the battery. I was not told about an installation cost of almost $60! I did not say anything but decided to check around at other shops. I found that not only was the cost high but the folks I checked with all said that for a regular customer you just would not charge someone that cost. I came to your shop following Ed Lavallee. He has not worked on my vehicles for quite sometime. I have always tried to be loyal to whoever does work on our vehicles. I do not feel that I was treated fairly and will not be returning in the future. David French
Ron P. from Bob and Sons Automotive Inc responded on 05/15/2013
Discussed customers' valid concerns & issued a refund for the installation charge. Service advisor was on vacation & technician was filling in for him & used book time to calculate.

CG
Chris G.
Manchester, NH
Volkswagen Jetta
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/27/2013
Not so good!
I find that services are forced on you with many attempts to have the unnecessary things done. I find that Marc talks down to women and there is no respect. When I said no to a service for our car that was not necessary and we were trading the car in for a new one...he then called my husband and asked to preform the same unnecessary service. There is a lack of trust with this company. They do have the best mechanic...Ed Lavallee! Too bad the rest of the staff is untrustworthy.
Ron P. from Bob and Sons Automotive Inc responded on 05/13/2013
Unfortunately a mis-dialed cell phone number escalated into a very bad situation. We are truly sorry for the bad experience and have contacted Chris & tried to make the situation correct. Sincerest apologies. Ron P Bob & Sons Automotive

MH
Michael H.
Manchester, NH
GMC Envoy XL
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/25/2013 Category: Service
Michael said he feels very disappointed in this business and feels like they messed up his vehicle by removing a bolt from the brake. He said the day after his vehicle was returned to him, it was driving differently and he was told that a bolt from the brake was removed. He would not recommend this business based on this experience.
This review was collected via phone interview by Customer Research Inc.
Ron P. from Bob and Sons Automotive Inc responded on 04/29/2013
Spoke w/ Mike on 4/29 and reminded him we ONLY installed 2 used tires to rear of vehicle to correct blown driver side tire. No other services were performed & brakes were not touched. Missing bolt is from fall 2012 brake job by other shop.

DM
Deanna M.
Manchester, NH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
good honest service along with fair prices.
good honest service along with fair prices.

GC
Gerry C.
Manchester, NH
Dodge Dart
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018
your honesty
i appreciate the recommendations you offer me when i come in for service.

BM
Bill M.
Manchester, NH
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018
VERY thorough and informative...Robert was extremely personable and knowledgeable...
not cheap-far from it...the price I paid for work done was high,but so was my confidence in
Robert and the shop after our initial back and forths...They are genuinely concerned with doing the best possible job.

RC
Richard C.
Hooksett, NH
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018
Awesome as usual!
I have been a client of Bob and Sons for the past four years and wanted to share my experience on 11/2/18. The warm and professional welcome given by Rob when I walked in really sets the stage for the service that follows. Rob was well prepared for my scheduled appointment and had the loaner vehicle ready upon my arrival. When my service was completed, Rob called to let me know my 2018 Ford F-150 ready. The checkout process was smooth and shop manager Ian Poirier came out to tell me about the work they performed. I highly recommend this family owned shop for all your automotive needs. Bob and Sons is truly the Premere auto shop in Manchester.
Dicky Caplette
Gallant Insurance Account Executive
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 11/05/2018

Dicky,

Thank you for the positive experience review of your last visit. We strive to provide excellent service for you and your Ford F-150.

Ian Poirier
Marketing Director
603-623-9295

Verified Customer
Manchester, NH
Chevrolet Traverse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2018
Everything worked out fine.
I was satisfied with the work done on my car today at Bob and Son's. Thank you!

LD
Lorraine D.
Manchester, NH
Buick Verano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Lorraine said the business keeps her vehicle in tip top shape.
This review was collected via phone interview by Customer Research Inc.

PN
Peter N.
Manchester, NH
Porsche 911
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Peter said the mechanic was fast and efficient and everyone was really nice.
This review was collected via phone interview by Customer Research Inc.
Ian P., Marketing Director from Bob and Sons Automotive Inc responded on 10/30/2018

Thank you for the feedback and kind review

Ian Poirier
Marketing Director
603-623-9295

GG
Gary G.
Weare, NH
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Spoke with Collette. She said the business has quick response. They get right down to business, with no fooling around.
This review was collected via phone interview by Customer Research Inc.

KS
Keith S.
Manchester, NH
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Keith said the business is very prompt and personable. They get to the bottom of problems quickly and do good work. Everyone there is very honest and he is pleased.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 730 in total